Discussion Forum: Thread 337181

 Author: Nicolasamico37 View Messages Posted By Nicolasamico37
 Posted: Mar 27, 2023 22:44
 Subject: Order refunded but no OCR possible
 Viewed: 70 times
 Topic: Help
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Nicolasamico37 (1074)

Location:  France, Centre-Val de Loire
Member Since Contact Type Status
Jul 3, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LAPINOU BRICKS
Hello,

I had an order (I am the seller) but I can’t ship the order with the shipping
method choosen by the buyer (letter) because the part bought (a technic wheel
for the 8880 supercar that hadn’t dimensions in catalog; I added it after) doesn’t
fit in a letter and the shipping price for a parcel is really more expensive.

I totally refunded the buyer with a message explaining why. I emailed him here
and with his personal email address but I bave no reply since.

The problem is that the order is still in "paid" status and I don’t have
the possibility to make an Order Cancellation Request and complete it.

How to proceed now ? How long to wait?

Thanks for your help

Nicolas
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Mar 27, 2023 22:49
 Subject: Re: Order refunded but no OCR possible
 Viewed: 29 times
 Topic: Help
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1001bricks (52503)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
You should read the forum more often

Edit the order, set Payment status to NOT paid, validate.

Set the status to Packed for example - but this one I'm not sure if it has
to be changed.

Now you can OCR.
 
 Author: Nicolasamico37 View Messages Posted By Nicolasamico37
 Posted: Mar 27, 2023 23:26
 Subject: Re: Order refunded but no OCR possible
 Viewed: 35 times
 Topic: Help
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Nicolasamico37 (1074)

Location:  France, Centre-Val de Loire
Member Since Contact Type Status
Jul 3, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LAPINOU BRICKS
In Help, 1001bricks writes:
  You should read the forum more often

It’s not like if I wasn’t connected on the forum almost all the day

Thank you, done. I hope the buyer won’t be refunded a second time now !

Nicolas