| Discussion Forum: Thread 336829 |
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| | | Author: | pashah  | | Posted: | Mar 21, 2023 10:22 | | Subject: | (Cancelled) | | Viewed: | 90 times | | Topic: | Technical Issues | |
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| | | | | Author: | paulvdb | | Posted: | Mar 21, 2023 10:35 | | Subject: | Re: phantom shipping option | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| In Technical Issues, pashah writes:
| | We've received two orders with "Request for invoice (backup method)"
as the shipping method on the invoice page. We do not have a shipping method
with this name (we may have some time back) and one of these orders is below
our minimum for international shipping (the order total is less than $1). We
can't find this shipping option on the store settings page or on our store
page so this appears to be a "phantom" shipping option. We have international
invoice-only shipping options but this is not one of them. Has anyone encountered
this issue and is there a way to address it?
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On the store management page https://www.bricklink.com/v2/mystore/management.page
there is the option Backup for Instant Checkout - Use invoice when an order can
not be placed with Instant Checkout.
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| | | | | | | Author: | pashah | | Posted: | Mar 21, 2023 10:45 | | Subject: | Re: phantom shipping option | | Viewed: | 24 times | | Topic: | Technical Issues | |
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| Thank you for clarifying the situation. Do you know what triggers this override?
In Technical Issues, paulvdb writes:
| | In Technical Issues, pashah writes:
| | We've received two orders with "Request for invoice (backup method)"
as the shipping method on the invoice page. We do not have a shipping method
with this name (we may have some time back) and one of these orders is below
our minimum for international shipping (the order total is less than $1). We
can't find this shipping option on the store settings page or on our store
page so this appears to be a "phantom" shipping option. We have international
invoice-only shipping options but this is not one of them. Has anyone encountered
this issue and is there a way to address it?
|
On the store management page https://www.bricklink.com/v2/mystore/management.page
there is the option Backup for Instant Checkout - Use invoice when an order can
not be placed with Instant Checkout.
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| | | | | Author: | Emporiosa | | Posted: | Mar 21, 2023 10:48 | | Subject: | Re: phantom shipping option | | Viewed: | 24 times | | Topic: | Technical Issues | |
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| In Technical Issues, pashah writes:
| | We've received two orders with "Request for invoice (backup method)"
as the shipping method on the invoice page. We do not have a shipping method
with this name (we may have some time back) and one of these orders is below
our minimum for international shipping (the order total is less than $1). We
can't find this shipping option on the store settings page or on our store
page so this appears to be a "phantom" shipping option. We have international
invoice-only shipping options but this is not one of them. Has anyone encountered
this issue and is there a way to address it?
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It's minimum threshold on that specific international one that's causing
the issue (I used to have that happen too). It happens when the amount is higher
than the store overall threshold. So they satisfy the store minimum (which in
your case is none), but then don't meet/match any of the shipping thresholds
(as it's under what you set it for that shipping method), and IC now defaults
to the mechanism you activated to allow backup manual invoices.
The only way to make it work is to not have a min threshold on shipping profiles
that is higher than the overall store one.
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| | | | | | | Author: | pashah | | Posted: | Mar 21, 2023 10:52 | | Subject: | Re: phantom shipping option | | Viewed: | 30 times | | Topic: | Technical Issues | |
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| That makes sense although it would be great if BrickLink offered sellers more
options for tailoring shipping methods and store policies to members in different
countries/markets. Thank you for the explanation.
In Technical Issues, Emporiosa writes:
| | In Technical Issues, pashah writes:
| | We've received two orders with "Request for invoice (backup method)"
as the shipping method on the invoice page. We do not have a shipping method
with this name (we may have some time back) and one of these orders is below
our minimum for international shipping (the order total is less than $1). We
can't find this shipping option on the store settings page or on our store
page so this appears to be a "phantom" shipping option. We have international
invoice-only shipping options but this is not one of them. Has anyone encountered
this issue and is there a way to address it?
|
It's minimum threshold on that specific international one that's causing
the issue (I used to have that happen too). It happens when the amount is higher
than the store overall threshold. So they satisfy the store minimum (which in
your case is none), but then don't meet/match any of the shipping thresholds
(as it's under what you set it for that shipping method), and IC now defaults
to the mechanism you activated to allow backup manual invoices.
The only way to make it work is to not have a min threshold on shipping profiles
that is higher than the overall store one.
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| | | | | | | | | Author: | Emporiosa | | Posted: | Mar 21, 2023 11:18 | | Subject: | Re: phantom shipping option | | Viewed: | 33 times | | Topic: | Technical Issues | |
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| In Technical Issues, pashah writes:
| | That makes sense although it would be great if BrickLink offered sellers more
options for tailoring shipping methods and store policies to members in different
countries/markets. Thank you for the explanation.
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It allows you to, but you need to remove the backup manual method for IC to enforce
that. If you keep it on, anyone who doesn't match a policy (but still is
above the entire store's lot limit/min $ requirement) will default to a manual
invoice.
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Canada, Ontario
Netherlands, Overijssel