Discussion Forum: Thread 336495

 Author: Stuart9 View Messages Posted By Stuart9
 Posted: Mar 15, 2023 12:09
 Subject: Issues with orders
 Viewed: 187 times
 Topic: General
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Stuart9 (1052)

Location:  United Kingdom, England
Member Since Contact Type Status Collage
Jul 22, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store Closed Store: Top Slot
Recently placed 21 orders, mostly small.

Received 11 so far.

Basic results to date :

3 perfect

8 with issues.

Issues range from bite marks, stress marks, strange wear problems and wrong colour.

In excess of 20 heads with bite marks of varying severity and one missing altogether.

Issues with headgear, hair and legs.

Not happy.

Let’s see what the other 10 look like.

I’m aware that some stores have notes in their terms as to possible marks but
none of the individual parts had a note, I purposely excluded any that had when
searching.

Spent a lot of time sourcing parts to avoid issues and now I’m going to spend
more time sorting this out and almost certainly trying to reorder the damaged
parts.

What’s the betting even these will have faults.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Mar 15, 2023 12:23
 Subject: Re: Issues with orders
 Viewed: 53 times
 Topic: General
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1001bricks (52319)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
  Recently placed 21 orders, mostly small.
Received 11 so far.
Basic results to date :
3 perfect
8 with issues.

That's the problem with buying or selling Used, and why we quit selling Used
a few years ago.

Quality of Used is depending both buyer and seller interpretation; so, statistically,
you've more chances to disagree than to agree.

In short, you're playing a game where you'll probably lose.
If you don't wish this, don't play

Even with New it can be complicated (like a New part which has 10 years, picked
from a sealed set)...

The only solution I could see is some rating (feedback with 5 Stars) where other
buyers tend to an average about their perception of the Used quality sold by
a merchant.

This one is 4.5 Stars Used quality, this one ships poorer with 1.75 Stars...
So you may better guess what you'll be receiving.
 Author: Stuart9 View Messages Posted By Stuart9
 Posted: Mar 15, 2023 12:39
 Subject: Re: Issues with orders
 Viewed: 50 times
 Topic: General
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Stuart9 (1052)

Location:  United Kingdom, England
Member Since Contact Type Status Collage
Jul 22, 2012 Contact Member Seller
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I agree with what you’ve said, it is often a case of interpretation for many
things.

We’ve seen others post about finding terms that either state or suggest that
used could mean bitten, chewed etc as this is a child’s toy, basically suggesting
virtually any state is acceptable.

Here are some bicorne’s that I’m puzzled about.

Why do they look like this :

Ignore the torso’s they are on, they are from my scrap pile just to mount the
headgear.

Photo 1 shows good side of hat.

Photo 2 shows strange uneven surface on same parts, looks like it’s been beaten.

Photo’s 3 & 4 show both sides of a seperate part I received in the same order.

A couple Of others I received in this order are ok.
 






 Author: molten.brick View Messages Posted By molten.brick
 Posted: Mar 15, 2023 12:41
 Subject: Re: Issues with orders
 Viewed: 34 times
 Topic: General
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molten.brick (13)

Location:  Australia, Tasmania
Member Since Contact Type Status
May 26, 2021 Contact Member Buyer
Buying Privileges - OK
Sweetly loved...

In General, Stuart9 writes:
  I agree with what you’ve said, it is often a case of interpretation for many
things.

We’ve seen others post about finding terms that either state or suggest that
used could mean bitten, chewed etc as this is a child’s toy, basically suggesting
virtually any state is acceptable.

Here are some bicorne’s that I’m puzzled about.

Why do they look like this :

Ignore the torso’s they are on, they are from my scrap pile just to mount the
headgear.

Photo 1 shows good side of hat.

Photo 2 shows strange uneven surface on same parts, looks like it’s been beaten.

Photo’s 3 & 4 show both sides of a seperate part I received in the same order.

A couple Of others I received in this order are ok.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Mar 15, 2023 12:42
 Subject: Re: Issues with orders
 Viewed: 41 times
 Topic: General
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Nubs_Select (3758)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In General, Stuart9 writes:
  I agree with what you’ve said, it is often a case of interpretation for many
things.

We’ve seen others post about finding terms that either state or suggest that
used could mean bitten, chewed etc as this is a child’s toy, basically suggesting
virtually any state is acceptable.

Here are some bicorne’s that I’m puzzled about.

Why do they look like this :

Ignore the torso’s they are on, they are from my scrap pile just to mount the
headgear.

Photo 1 shows good side of hat.

Photo 2 shows strange uneven surface on same parts, looks like it’s been beaten.

Photo’s 3 & 4 show both sides of a seperate part I received in the same order.

A couple Of others I received in this order are ok.

Yah it’s absolutely crazy. For me when I get used orders in the mail I expect
a certain % of the parts to be unusable. Unfortunately some (seems like many)
sellers don’t take much care for used parts and it’s quite sad
 Author: Stuart9 View Messages Posted By Stuart9
 Posted: Mar 15, 2023 13:03
 Subject: Re: Issues with orders
 Viewed: 39 times
 Topic: General
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Stuart9 (1052)

Location:  United Kingdom, England
Member Since Contact Type Status Collage
Jul 22, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store Closed Store: Top Slot
I have to say that the majority of the order was excellent and was the largest
purchase.

Sadly I also had a Darth Vader helmet with damage and most oddly I had an unusual
cheap construction helmet.

It has a hole through the top, looks original and not custom, the stud holder
inside is deeper and no number as it would have been where the hole is.

Anyone seen this construction helmet before ?





In General, Nubs_Select writes:
  In General, Stuart9 writes:
  I agree with what you’ve said, it is often a case of interpretation for many
things.

We’ve seen others post about finding terms that either state or suggest that
used could mean bitten, chewed etc as this is a child’s toy, basically suggesting
virtually any state is acceptable.

Here are some bicorne’s that I’m puzzled about.

Why do they look like this :

Ignore the torso’s they are on, they are from my scrap pile just to mount the
headgear.

Photo 1 shows good side of hat.

Photo 2 shows strange uneven surface on same parts, looks like it’s been beaten.

Photo’s 3 & 4 show both sides of a seperate part I received in the same order.

A couple Of others I received in this order are ok.

Yah it’s absolutely crazy. For me when I get used orders in the mail I expect
a certain % of the parts to be unusable. Unfortunately some (seems like many)
sellers don’t take much care for used parts and it’s quite sad
 


 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Mar 15, 2023 13:04
 Subject: Re: Issues with orders
 Viewed: 36 times
 Topic: General
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Nubs_Select (3758)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In General, Stuart9 writes:
  I have to say that the majority of the order was excellent and was the largest
purchase.

Sadly I also had a Darth Vader helmet with damage and most oddly I had an unusual
cheap construction helmet.

It has a hole through the top, looks original and not custom, the stud holder
inside is deeper and no number as it would have been where the hole is.

Anyone seen this construction helmet before ?

perhaps from a keychain somehow
 Author: molten.brick View Messages Posted By molten.brick
 Posted: Mar 15, 2023 12:40
 Subject: Re: Issues with orders
 Viewed: 34 times
 Topic: General
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molten.brick (13)

Location:  Australia, Tasmania
Member Since Contact Type Status
May 26, 2021 Contact Member Buyer
Buying Privileges - OK
Gimme us a sqizz at the parts you have issue with.
In General, Stuart9 writes:
  Recently placed 21 orders, mostly small.

Received 11 so far.

Basic results to date :

3 perfect

8 with issues.

Issues range from bite marks, stress marks, strange wear problems and wrong colour.

In excess of 20 heads with bite marks of varying severity and one missing altogether.

Issues with headgear, hair and legs.

Not happy.

Let’s see what the other 10 look like.

I’m aware that some stores have notes in their terms as to possible marks but
none of the individual parts had a note, I purposely excluded any that had when
searching.

Spent a lot of time sourcing parts to avoid issues and now I’m going to spend
more time sorting this out and almost certainly trying to reorder the damaged
parts.

What’s the betting even these will have faults.
 Author: UTLF View Messages Posted By UTLF
 Posted: Mar 15, 2023 12:41
 Subject: (Cancelled)
 Viewed: 39 times
 Topic: General
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UTLF (1265)

Location:  Canada, British Columbia
Member Since Contact Type Status
Oct 27, 2018 Contact Member Seller
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Store: UTLF
(Cancelled)
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 16, 2023 06:50
 Subject: Re: Issues with orders
 Viewed: 44 times
 Topic: General
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Rob_and_Shelagh (26316)

Location:  United Kingdom, England
Member Since Contact Type Status
Nov 3, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: YELLOW FARM BRICKS
In General, UTLF writes:
  It's to be expected when buying used, but if you bought parts listed as "new"
and received them in that condition, then there's a problem

Absoletely No!

If used parts have damage such as bit marks, this must be noted in the item listing.

Sending wrong colour because item is used is OK??? You have to buy new to get
the correct part, huh?

Missing parts are OK if they are ordered as used.. what?

This is simply a case of poor standards below what is expected here. Maybe standards
are dropping amongst some sellers but the OP is absolutely right to call it out.
How can you buy old collectable parts as "new"? Very few are available
as new. Some sellers seem to list junk from kids toy boxes and try to pass them
off as AFOL collectable parts, these parts should either not be listed here at
all or, as per the TOS listed with the damage noted in the description.

Robert
 Author: edeevo View Messages Posted By edeevo
 Posted: Mar 15, 2023 13:26
 Subject: Re: Issues with orders
 Viewed: 37 times
 Topic: General
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edeevo (11138)

Location:  USA, California
Member Since Contact Type Status Collage
Dec 12, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Lucky Eds Good Ol Bricks
In General, Stuart9 writes:
  Recently placed 21 orders, mostly small.

Received 11 so far.

Basic results to date :

3 perfect

8 with issues.

Issues range from bite marks, stress marks, strange wear problems and wrong colour.

In excess of 20 heads with bite marks of varying severity and one missing altogether.

Issues with headgear, hair and legs.

Not happy.

Let’s see what the other 10 look like.

I’m aware that some stores have notes in their terms as to possible marks but
none of the individual parts had a note, I purposely excluded any that had when
searching.

Spent a lot of time sourcing parts to avoid issues and now I’m going to spend
more time sorting this out and almost certainly trying to reorder the damaged
parts.

What’s the betting even these will have faults.

I think this is the main reason why my Buyers keep coming back to my store; even
when they pay a premium compared to other Sellers of used items, they are typically
extremely happy with the quality of the used parts they receive from me...

In my opinion, quality counts for everything; and although it can be subjective,
if you can understand the disappointment of receiving less-than-satisfactory
used parts when you were counting on them to use in a unique MOC (as I have experienced
here as a Buyer), you undoubtedly understand how critical it is to make sure
you are not selling those types of less-than-satisfactory parts to your Buyers
who would have the same feeling of disappointment when received... in essence,
never sell items that you would not want to receive yourself if you were the
Buyer (& if you do, make sure you clearly note the damage in the part listing!).


Life is Good.
~Ed.
 Author: Stuart9 View Messages Posted By Stuart9
 Posted: Mar 15, 2023 13:35
 Subject: Re: Issues with orders
 Viewed: 41 times
 Topic: General
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Stuart9 (1052)

Location:  United Kingdom, England
Member Since Contact Type Status Collage
Jul 22, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Top Slot
My approach too, I sell only what I would buy, unless I make a mistake and genuinely
miss something.

I’ve had the odd feedback saying they couldn’t tell the difference between my
used and new.

I want these parts to finish minifigures for sale, I can’t use damaged parts
for that.

The problem is that many are early figures and the heads are in the main, blocked
open studs and a few solid studs.



In General, edeevo writes:
  In General, Stuart9 writes:
  Recently placed 21 orders, mostly small.

Received 11 so far.

Basic results to date :

3 perfect

8 with issues.

Issues range from bite marks, stress marks, strange wear problems and wrong colour.

In excess of 20 heads with bite marks of varying severity and one missing altogether.

Issues with headgear, hair and legs.

Not happy.

Let’s see what the other 10 look like.

I’m aware that some stores have notes in their terms as to possible marks but
none of the individual parts had a note, I purposely excluded any that had when
searching.

Spent a lot of time sourcing parts to avoid issues and now I’m going to spend
more time sorting this out and almost certainly trying to reorder the damaged
parts.

What’s the betting even these will have faults.

I think this is the main reason why my Buyers keep coming back to my store; even
when they pay a premium compared to other Sellers of used items, they are typically
extremely happy with the quality of the used parts they receive from me...

In my opinion, quality counts for everything; and although it can be subjective,
if you can understand the disappointment of receiving less-than-satisfactory
used parts when you were counting on them to use in a unique MOC (as I have experienced
here as a Buyer), you undoubtedly understand how critical it is to make sure
you are not selling those types of less-than-satisfactory parts to your Buyers
who would have the same feeling of disappointment when received... in essence,
never sell items that you would not want to receive yourself if you were the
Buyer (& if you do, make sure you clearly note the damage in the part listing!).


Life is Good.
~Ed.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Mar 15, 2023 13:41
 Subject: Re: Issues with orders
 Viewed: 36 times
 Topic: General
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Nubs_Select (3758)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In General, Stuart9 writes:
  My approach too, I sell only what I would buy, unless I make a mistake and genuinely
miss something.

I’ve had the odd feedback saying they couldn’t tell the difference between my
used and new.

I want these parts to finish minifigures for sale, I can’t use damaged parts
for that.

The problem is that many are early figures and the heads are in the main, blocked
open studs and a few solid studs.

Old parts in good condition are quite difficult to come by. I’ve got an entire
drawer of solid stud heads and almost all of them are in horrible condition

  

In General, edeevo writes:
  In General, Stuart9 writes:
  Recently placed 21 orders, mostly small.

Received 11 so far.

Basic results to date :

3 perfect

8 with issues.

Issues range from bite marks, stress marks, strange wear problems and wrong colour.

In excess of 20 heads with bite marks of varying severity and one missing altogether.

Issues with headgear, hair and legs.

Not happy.

Let’s see what the other 10 look like.

I’m aware that some stores have notes in their terms as to possible marks but
none of the individual parts had a note, I purposely excluded any that had when
searching.

Spent a lot of time sourcing parts to avoid issues and now I’m going to spend
more time sorting this out and almost certainly trying to reorder the damaged
parts.

What’s the betting even these will have faults.

I think this is the main reason why my Buyers keep coming back to my store; even
when they pay a premium compared to other Sellers of used items, they are typically
extremely happy with the quality of the used parts they receive from me...

In my opinion, quality counts for everything; and although it can be subjective,
if you can understand the disappointment of receiving less-than-satisfactory
used parts when you were counting on them to use in a unique MOC (as I have experienced
here as a Buyer), you undoubtedly understand how critical it is to make sure
you are not selling those types of less-than-satisfactory parts to your Buyers
who would have the same feeling of disappointment when received... in essence,
never sell items that you would not want to receive yourself if you were the
Buyer (& if you do, make sure you clearly note the damage in the part listing!).


Life is Good.
~Ed.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Mar 15, 2023 13:48
 Subject: Re: Issues with orders
 Viewed: 31 times
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SylvainLS (46)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
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Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In General, Nubs_Select writes:
  […]
I’ve got an entire
drawer of solid stud heads and almost all of them are in horrible condition

How come you don’t get a weekly visit from the mounties with everything you say
here?
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Mar 15, 2023 13:49
 Subject: Re: Issues with orders
 Viewed: 29 times
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Nubs_Select (3758)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In General, SylvainLS writes:
  In General, Nubs_Select writes:
  […]
I’ve got an entire
drawer of solid stud heads and almost all of them are in horrible condition

How come you don’t get a weekly visit from the mounties with everything you say
here?

I’ve had my fair share of visits from law enforcement
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Mar 16, 2023 07:45
 Subject: Re: Issues with orders
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peregrinator (774)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
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Store: Faber Family Bricks
In General, Nubs_Select writes:
  Old parts in good condition are quite difficult to come by. I’ve got an entire
drawer of solid stud heads and almost all of them are in horrible condition

I can put up with anything except bite marks and faded prints. Even some light
fading is fine.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Mar 16, 2023 12:12
 Subject: Re: Issues with orders
 Viewed: 19 times
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Nubs_Select (3758)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In General, peregrinator writes:
  In General, Nubs_Select writes:
  Old parts in good condition are quite difficult to come by. I’ve got an entire
drawer of solid stud heads and almost all of them are in horrible condition

I can put up with anything except bite marks and faded prints. Even some light
fading is fine.

Mhm damage should always be mentioned as some people are fine with it but some
sellers just needed do unfortunately
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Mar 16, 2023 12:21
 Subject: Re: Issues with orders
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Nubs_Select (3758)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In General, Nubs_Select writes:
  In General, peregrinator writes:
  In General, Nubs_Select writes:
  Old parts in good condition are quite difficult to come by. I’ve got an entire
drawer of solid stud heads and almost all of them are in horrible condition

I can put up with anything except bite marks and faded prints. Even some light
fading is fine.

Mhm damage should always be mentioned as some people are fine with it but some
sellers just dont” do unfortunately

Don’t”
 Author: molten.brick View Messages Posted By molten.brick
 Posted: Mar 15, 2023 13:47
 Subject: Re: Issues with orders
 Viewed: 28 times
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molten.brick (13)

Location:  Australia, Tasmania
Member Since Contact Type Status
May 26, 2021 Contact Member Buyer
Buying Privileges - OK
I would also hold you to a higher than standard spec. That's what you deserve!

In General, Stuart9 writes:
  My approach too, I sell only what I would buy, unless I make a mistake and genuinely
miss something.

I’ve had the odd feedback saying they couldn’t tell the difference between my
used and new.

I want these parts to finish minifigures for sale, I can’t use damaged parts
for that.

The problem is that many are early figures and the heads are in the main, blocked
open studs and a few solid studs.



In General, edeevo writes:
  In General, Stuart9 writes:
  Recently placed 21 orders, mostly small.

Received 11 so far.

Basic results to date :

3 perfect

8 with issues.

Issues range from bite marks, stress marks, strange wear problems and wrong colour.

In excess of 20 heads with bite marks of varying severity and one missing altogether.

Issues with headgear, hair and legs.

Not happy.

Let’s see what the other 10 look like.

I’m aware that some stores have notes in their terms as to possible marks but
none of the individual parts had a note, I purposely excluded any that had when
searching.

Spent a lot of time sourcing parts to avoid issues and now I’m going to spend
more time sorting this out and almost certainly trying to reorder the damaged
parts.

What’s the betting even these will have faults.

I think this is the main reason why my Buyers keep coming back to my store; even
when they pay a premium compared to other Sellers of used items, they are typically
extremely happy with the quality of the used parts they receive from me...

In my opinion, quality counts for everything; and although it can be subjective,
if you can understand the disappointment of receiving less-than-satisfactory
used parts when you were counting on them to use in a unique MOC (as I have experienced
here as a Buyer), you undoubtedly understand how critical it is to make sure
you are not selling those types of less-than-satisfactory parts to your Buyers
who would have the same feeling of disappointment when received... in essence,
never sell items that you would not want to receive yourself if you were the
Buyer (& if you do, make sure you clearly note the damage in the part listing!).


Life is Good.
~Ed.
 Author: Stuart9 View Messages Posted By Stuart9
 Posted: Mar 15, 2023 13:56
 Subject: Re: Issues with orders
 Viewed: 33 times
 Topic: General
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Stuart9 (1052)

Location:  United Kingdom, England
Member Since Contact Type Status Collage
Jul 22, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Top Slot
Sadly you don’t sell to the U.K.

I will only be selling to U.K. market when I reopen so I understand why.



In General, edeevo writes:
  In General, Stuart9 writes:
  Recently placed 21 orders, mostly small.

Received 11 so far.

Basic results to date :

3 perfect

8 with issues.

Issues range from bite marks, stress marks, strange wear problems and wrong colour.

In excess of 20 heads with bite marks of varying severity and one missing altogether.

Issues with headgear, hair and legs.

Not happy.

Let’s see what the other 10 look like.

I’m aware that some stores have notes in their terms as to possible marks but
none of the individual parts had a note, I purposely excluded any that had when
searching.

Spent a lot of time sourcing parts to avoid issues and now I’m going to spend
more time sorting this out and almost certainly trying to reorder the damaged
parts.

What’s the betting even these will have faults.

I think this is the main reason why my Buyers keep coming back to my store; even
when they pay a premium compared to other Sellers of used items, they are typically
extremely happy with the quality of the used parts they receive from me...

In my opinion, quality counts for everything; and although it can be subjective,
if you can understand the disappointment of receiving less-than-satisfactory
used parts when you were counting on them to use in a unique MOC (as I have experienced
here as a Buyer), you undoubtedly understand how critical it is to make sure
you are not selling those types of less-than-satisfactory parts to your Buyers
who would have the same feeling of disappointment when received... in essence,
never sell items that you would not want to receive yourself if you were the
Buyer (& if you do, make sure you clearly note the damage in the part listing!).


Life is Good.
~Ed.
 Author: molten.brick View Messages Posted By molten.brick
 Posted: Mar 15, 2023 14:19
 Subject: Re: Issues with orders
 Viewed: 37 times
 Topic: General
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molten.brick (13)

Location:  Australia, Tasmania
Member Since Contact Type Status
May 26, 2021 Contact Member Buyer
Buying Privileges - OK
What've you really got that any Australian wouldn't gladly purchase?
Gaol*

In General, Stuart9 writes:
  Sadly you don’t sell to the U.K.

I will only be selling to U.K. market when I reopen so I understand why.



In General, edeevo writes:
  In General, Stuart9 writes:
  Recently placed 21 orders, mostly small.

Received 11 so far.

Basic results to date :

3 perfect

8 with issues.

Issues range from bite marks, stress marks, strange wear problems and wrong colour.

In excess of 20 heads with bite marks of varying severity and one missing altogether.

Issues with headgear, hair and legs.

Not happy.

Let’s see what the other 10 look like.

I’m aware that some stores have notes in their terms as to possible marks but
none of the individual parts had a note, I purposely excluded any that had when
searching.

Spent a lot of time sourcing parts to avoid issues and now I’m going to spend
more time sorting this out and almost certainly trying to reorder the damaged
parts.

What’s the betting even these will have faults.

I think this is the main reason why my Buyers keep coming back to my store; even
when they pay a premium compared to other Sellers of used items, they are typically
extremely happy with the quality of the used parts they receive from me...

In my opinion, quality counts for everything; and although it can be subjective,
if you can understand the disappointment of receiving less-than-satisfactory
used parts when you were counting on them to use in a unique MOC (as I have experienced
here as a Buyer), you undoubtedly understand how critical it is to make sure
you are not selling those types of less-than-satisfactory parts to your Buyers
who would have the same feeling of disappointment when received... in essence,
never sell items that you would not want to receive yourself if you were the
Buyer (& if you do, make sure you clearly note the damage in the part listing!).


Life is Good.
~Ed.
 Author: molten.brick View Messages Posted By molten.brick
 Posted: Mar 15, 2023 14:25
 Subject: Re: Issues with orders
 Viewed: 34 times
 Topic: General
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molten.brick (13)

Location:  Australia, Tasmania
Member Since Contact Type Status
May 26, 2021 Contact Member Buyer
Buying Privileges - OK
Show me your preliminary Galleon?

In General, Stuart9 writes:
  Recently placed 21 orders, mostly small.

Received 11 so far.

Basic results to date :

3 perfect

8 with issues.

Issues range from bite marks, stress marks, strange wear problems and wrong colour.

In excess of 20 heads with bite marks of varying severity and one missing altogether.

Issues with headgear, hair and legs.

Not happy.

Let’s see what the other 10 look like.

I’m aware that some stores have notes in their terms as to possible marks but
none of the individual parts had a note, I purposely excluded any that had when
searching.

Spent a lot of time sourcing parts to avoid issues and now I’m going to spend
more time sorting this out and almost certainly trying to reorder the damaged
parts.

What’s the betting even these will have faults.
 Author: Stuart9 View Messages Posted By Stuart9
 Posted: Mar 16, 2023 07:49
 Subject: Re: Issues with orders
 Viewed: 34 times
 Topic: General
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Stuart9 (1052)

Location:  United Kingdom, England
Member Since Contact Type Status Collage
Jul 22, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Top Slot
Latest update

Received 16

6 Perfect

10 Issues





In General, Stuart9 writes:
  Recently placed 21 orders, mostly small.

Received 11 so far.

Basic results to date :

3 perfect

8 with issues.

Issues range from bite marks, stress marks, strange wear problems and wrong colour.

In excess of 20 heads with bite marks of varying severity and one missing altogether.

Issues with headgear, hair and legs.

Not happy.

Let’s see what the other 10 look like.

I’m aware that some stores have notes in their terms as to possible marks but
none of the individual parts had a note, I purposely excluded any that had when
searching.

Spent a lot of time sourcing parts to avoid issues and now I’m going to spend
more time sorting this out and almost certainly trying to reorder the damaged
parts.

What’s the betting even these will have faults.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Mar 16, 2023 08:53
 Subject: Re: Issues with orders
 Viewed: 36 times
 Topic: General
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yorbrick (1182)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
This is partly why I tend to sell any vintage figures on ebay instead of here,
unless they really are perfect (which is not very common). It is much easier
to describe any faults, and you can include lots of photos.

I once had someone (here) complain that there were faint arcs on the sides of
a used figure's torso where the arms had been moved, and I had not mentioned
these in the description. Most played with used figures I've seen, especially
30+ year old ones, have similar marks. That is what prompted me to sell similar
vintage figures over there and not here. Plus you can photograph head types,
and so on and avoid any complaints about getting the wrong stud versions, and
so on.
 Author: Ziegelmeister View Messages Posted By Ziegelmeister
 Posted: Mar 16, 2023 11:25
 Subject: Re: Issues with orders
 Viewed: 37 times
 Topic: General
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Ziegelmeister (215)

Location:  USA, Ohio
Member Since Contact Type Status
Aug 27, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ziegelmarkt
Reading through all the comments in this thread has made me realize I've
been killing myself being so picky about the bricks I sell. I've listed
brand new pieces while parting out as "used" because they had a few scratches
on them and any used bricks with more than two pits/bite marks I recycle because
to me they're unusable.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Mar 16, 2023 12:19
 Subject: Re: Issues with orders
 Viewed: 30 times
 Topic: General
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Nubs_Select (3758)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In General, Yellow.Brick writes:
  Reading through all the comments in this thread has made me realize I've
been killing myself being so picky about the bricks I sell. I've listed
brand new pieces while parting out as "used" because they had a few scratches
on them and any used bricks with more than two pits/bite marks I recycle because
to me they're unusable.

New bricks will always have at least minor wear to some extent but in general
bite marks and the like are good to not list or if listed listed as filler
or listed with the damage fully mentioned. In the long run it’s best to keep
quality up
 Author: Stuart9 View Messages Posted By Stuart9
 Posted: Mar 16, 2023 12:25
 Subject: Re: Issues with orders
 Viewed: 37 times
 Topic: General
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Stuart9 (1052)

Location:  United Kingdom, England
Member Since Contact Type Status Collage
Jul 22, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Top Slot
With you on that, one bite mark is one too many.




In General, Nubs_Select writes:
  In General, Yellow.Brick writes:
  Reading through all the comments in this thread has made me realize I've
been killing myself being so picky about the bricks I sell. I've listed
brand new pieces while parting out as "used" because they had a few scratches
on them and any used bricks with more than two pits/bite marks I recycle because
to me they're unusable.

New bricks will always have at least minor wear to some extent but in general
bite marks and the like are good to not list or if listed listed as filler
or listed with the damage fully mentioned. In the long run it’s best to keep
quality up
 Author: Stuart9 View Messages Posted By Stuart9
 Posted: Mar 18, 2023 18:04
 Subject: Re: Issues with orders
 Viewed: 21 times
 Topic: General
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Stuart9 (1052)

Location:  United Kingdom, England
Member Since Contact Type Status Collage
Jul 22, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Top Slot
Final count :

9 perfect

12 issues

A good proportion of the 12 had only one or two poor ( in my opinion ) parts
and the final result wasn’t as bad as I feared.

Now to sort things out.

All 21 arrived and all were processed in good time.


In General, Stuart9 writes:
  Recently placed 21 orders, mostly small.

Received 11 so far.

Basic results to date :

3 perfect

8 with issues.

Issues range from bite marks, stress marks, strange wear problems and wrong colour.

In excess of 20 heads with bite marks of varying severity and one missing altogether.

Issues with headgear, hair and legs.

Not happy.

Let’s see what the other 10 look like.

I’m aware that some stores have notes in their terms as to possible marks but
none of the individual parts had a note, I purposely excluded any that had when
searching.

Spent a lot of time sourcing parts to avoid issues and now I’m going to spend
more time sorting this out and almost certainly trying to reorder the damaged
parts.

What’s the betting even these will have faults.