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| | | Author: | kzat82  | | Posted: | Mar 3, 2023 13:45 | | Subject: | Item returned to sender: Addressee Unknown | | Viewed: | 120 times | | Topic: | Problem Order | |
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| I have a buyer who purchased some items, and the address he provided was seemingly
valid. USPS.com validated it with the zip code. However, USPS returned the item
to me only with the reasoning "Addressee Unknown". The item was shipped
to the address the buyer provided.
When I discovered the problem, I asked the buyer to reach out to his local post
office to see what could be done (hold the package, tell them he's a real
human, etc), but he waited 4 days to respond, and in that time the package has
come back to me.
I have offered a refund for the cost of the items, but stated that shipping was
non-refundable. After all, USPS wouldn't refund me because they carried it
there -- and back -- and they view the transaction as completed.
Does this sound reasonable? Does the buyer have any other leg to stand on?
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| | | | | Author: | yorbrick | | Posted: | Mar 3, 2023 14:03 | | Subject: | Re: Item returned to sender: Addressee Unknown | | Viewed: | 36 times | | Topic: | Problem Order | |
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| In Problem Order, kzat82 writes:
| | I have a buyer who purchased some items, and the address he provided was seemingly
valid. USPS.com validated it with the zip code. However, USPS returned the item
to me only with the reasoning "Addressee Unknown". The item was shipped
to the address the buyer provided.
When I discovered the problem, I asked the buyer to reach out to his local post
office to see what could be done (hold the package, tell them he's a real
human, etc), but he waited 4 days to respond, and in that time the package has
come back to me.
I have offered a refund for the cost of the items, but stated that shipping was
non-refundable. After all, USPS wouldn't refund me because they carried it
there -- and back -- and they view the transaction as completed.
Does this sound reasonable? Does the buyer have any other leg to stand on?
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They can file for a refund at PayPal as it wasn't delivered.
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| | | | | | | Author: | kzat82 | | Posted: | Mar 3, 2023 14:09 | | Subject: | Re: Item returned to sender: Addressee Unknown | | Viewed: | 36 times | | Topic: | Problem Order | |
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| In Problem Order, yorbrick writes:
| | In Problem Order, kzat82 writes:
| | I have a buyer who purchased some items, and the address he provided was seemingly
valid. USPS.com validated it with the zip code. However, USPS returned the item
to me only with the reasoning "Addressee Unknown". The item was shipped
to the address the buyer provided.
When I discovered the problem, I asked the buyer to reach out to his local post
office to see what could be done (hold the package, tell them he's a real
human, etc), but he waited 4 days to respond, and in that time the package has
come back to me.
I have offered a refund for the cost of the items, but stated that shipping was
non-refundable. After all, USPS wouldn't refund me because they carried it
there -- and back -- and they view the transaction as completed.
Does this sound reasonable? Does the buyer have any other leg to stand on?
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They can file for a refund at PayPal as it wasn't delivered.
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Does seller protection not protect me from a potentially bogus address?
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| | | | | | | | | Author: | brac.brick | | Posted: | Mar 3, 2023 14:16 | | Subject: | Re: Item returned to sender: Addressee Unknown | | Viewed: | 35 times | | Topic: | Problem Order | |
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| In Problem Order, kzat82 writes:
| | In Problem Order, yorbrick writes:
| | In Problem Order, kzat82 writes:
| | I have a buyer who purchased some items, and the address he provided was seemingly
valid. USPS.com validated it with the zip code. However, USPS returned the item
to me only with the reasoning "Addressee Unknown". The item was shipped
to the address the buyer provided.
When I discovered the problem, I asked the buyer to reach out to his local post
office to see what could be done (hold the package, tell them he's a real
human, etc), but he waited 4 days to respond, and in that time the package has
come back to me.
I have offered a refund for the cost of the items, but stated that shipping was
non-refundable. After all, USPS wouldn't refund me because they carried it
there -- and back -- and they view the transaction as completed.
Does this sound reasonable? Does the buyer have any other leg to stand on?
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They can file for a refund at PayPal as it wasn't delivered.
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Does seller protection not protect me from a potentially bogus address?
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Seller protection only works if the package is delivered the address used in
Paypal. They then cannot claim it was not delivered & win. If the parts came
back to you, I would issue a full refund ( hopefully they paid you for the shipping)
and you block them in BL ( Problem center) and move on and sell the parts again.
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| | | | | | | | | | | Author: | kzat82 | | Posted: | Mar 3, 2023 14:25 | | Subject: | Re: Item returned to sender: Addressee Unknown | | Viewed: | 35 times | | Topic: | Problem Order | |
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| In Problem Order, brac.brick writes:
| | In Problem Order, kzat82 writes:
| | In Problem Order, yorbrick writes:
| | In Problem Order, kzat82 writes:
| | I have a buyer who purchased some items, and the address he provided was seemingly
valid. USPS.com validated it with the zip code. However, USPS returned the item
to me only with the reasoning "Addressee Unknown". The item was shipped
to the address the buyer provided.
When I discovered the problem, I asked the buyer to reach out to his local post
office to see what could be done (hold the package, tell them he's a real
human, etc), but he waited 4 days to respond, and in that time the package has
come back to me.
I have offered a refund for the cost of the items, but stated that shipping was
non-refundable. After all, USPS wouldn't refund me because they carried it
there -- and back -- and they view the transaction as completed.
Does this sound reasonable? Does the buyer have any other leg to stand on?
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They can file for a refund at PayPal as it wasn't delivered.
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Does seller protection not protect me from a potentially bogus address?
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Seller protection only works if the package is delivered the address used in
Paypal. They then cannot claim it was not delivered & win. If the parts came
back to you, I would issue a full refund ( hopefully they paid you for the shipping)
and you block them in BL ( Problem center) and move on and sell the parts again.
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The item was mailed to the address provided in Paypal, but obviously not delivered.
This would make it seem that burden always falls on the person shipping the items,
even if the buyer provides an incorrect address or potentially has an expired
mail forward? That seems ... not right.
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| | | | | | | | | | | | | Author: | peregrinator | | Posted: | Mar 3, 2023 15:48 | | Subject: | Re: Item returned to sender: Addressee Unknown | | Viewed: | 42 times | | Topic: | Problem Order | |
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| In Problem Order, kzat82 writes:
| | This would make it seem that burden always falls on the person shipping the items,
even if the buyer provides an incorrect address or potentially has an expired
mail forward?
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It sounds about right. It might not be "fair" but it's the position
sellers are in.
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| | | | | Author: | SylvainLS | | Posted: | Mar 3, 2023 14:22 | | Subject: | Re: Item returned to sender: Addressee Unknown | | Viewed: | 32 times | | Topic: | Problem Order | |
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| In Problem Order, kzat82 writes:
| | I have a buyer who purchased some items, and the address he provided was seemingly
valid. USPS.com validated it with the zip code. However, USPS returned the item
to me only with the reasoning "Addressee Unknown". The item was shipped
to the address the buyer provided.
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“Addressee unknown”: you mailed to “Johnny Doe”, the mailbox said “John
Doe & familly”, the mailperson was confused….
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| | | | | Author: | bricksahead | | Posted: | Mar 3, 2023 16:13 | | Subject: | Re: Item returned to sender: Addressee Unknown | | Viewed: | 31 times | | Topic: | Problem Order | |
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| I once had an international package that was shipped to the Paypal address returned.
The buyer had moved from the address but had a friend living at the address.
I refunded the cost of the items to the buyer and Paypal refunded the shipping
cost to the buyer. If I were you I would contact Paypal to ask.
In Problem Order, kzat82 writes:
| | I have a buyer who purchased some items, and the address he provided was seemingly
valid. USPS.com validated it with the zip code. However, USPS returned the item
to me only with the reasoning "Addressee Unknown". The item was shipped
to the address the buyer provided.
When I discovered the problem, I asked the buyer to reach out to his local post
office to see what could be done (hold the package, tell them he's a real
human, etc), but he waited 4 days to respond, and in that time the package has
come back to me.
I have offered a refund for the cost of the items, but stated that shipping was
non-refundable. After all, USPS wouldn't refund me because they carried it
there -- and back -- and they view the transaction as completed.
Does this sound reasonable? Does the buyer have any other leg to stand on?
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| | | | | Author: | wildchicken13 | | Posted: | Mar 3, 2023 18:42 | | Subject: | Re: Item returned to sender: Addressee Unknown | | Viewed: | 37 times | | Topic: | Problem Order | |
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| In Problem Order, kzat82 writes:
| | I have a buyer who purchased some items, and the address he provided was seemingly
valid. USPS.com validated it with the zip code. However, USPS returned the item
to me only with the reasoning "Addressee Unknown". The item was shipped
to the address the buyer provided.
When I discovered the problem, I asked the buyer to reach out to his local post
office to see what could be done (hold the package, tell them he's a real
human, etc), but he waited 4 days to respond, and in that time the package has
come back to me.
I have offered a refund for the cost of the items, but stated that shipping was
non-refundable. After all, USPS wouldn't refund me because they carried it
there -- and back -- and they view the transaction as completed.
Does this sound reasonable?
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Yes, this sounds reasonable.
| | Does the buyer have any other leg to stand on?
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They could file a PayPal dispute claiming the items were never received, and
most likely win.
"Addressee Unknown" implies it's the buyer's name that is the
problem, not necessarily their street address (which is why USPS didn't catch
it). Reach out to the buyer and ask them to verify their address; it could simply
be that they forgot to update it after moving.
Hope that helps.
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| | | | | Author: | pcthurman | | Posted: | Mar 4, 2023 00:49 | | Subject: | Re: Item returned to sender: Addressee Unknown | | Viewed: | 43 times | | Topic: | Problem Order | |
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| In Problem Order, kzat82 writes:
| | I have a buyer who purchased some items, and the address he provided was seemingly
valid. USPS.com validated it with the zip code. However, USPS returned the item
to me only with the reasoning "Addressee Unknown". The item was shipped
to the address the buyer provided.
When I discovered the problem, I asked the buyer to reach out to his local post
office to see what could be done (hold the package, tell them he's a real
human, etc), but he waited 4 days to respond, and in that time the package has
come back to me.
I have offered a refund for the cost of the items, but stated that shipping was
non-refundable. After all, USPS wouldn't refund me because they carried it
there -- and back -- and they view the transaction as completed.
Does this sound reasonable? Does the buyer have any other leg to stand on?
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Contact the buyer. Ask them to verify their address. If it is different than
the one on Bricklink or PayPal, advise them to change it on both platforms.
You could then offer to reship the order if the buyer is willing to pay for shipping
costs again.
Cass T
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USA, Maryland
United Kingdom, England
France, Nouvelle-Aquitaine
