Discussion Forum: Thread 335456

 Author: jezzatheshed View Messages Posted By jezzatheshed
 Posted: Feb 24, 2023 14:05
 Subject: Non shipping seller from buyer
 Viewed: 136 times
 Topic: Problem Order
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jezzatheshed (1135)

Location:  United Kingdom, England
Member Since Contact Type Status
Dec 15, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Jezza's Brick Shed
I’ve just received my first nss from a new to bricklink buyer. He’s actually
received the order which is missing 4p worth of parts so gone down the nss route.
Can he now claim a refund via PayPal for the full amount? Never had one of these
before.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Feb 24, 2023 14:15
 Subject: Re: Non shipping seller from buyer
 Viewed: 51 times
 Topic: Problem Order
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SylvainLS (46)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Problem Order, jezzatheshed writes:
  I’ve just received my first nss from a new to bricklink buyer. He’s actually
received the order which is missing 4p worth of parts so gone down the nss route.

Communicate with the buyer.
They surely didn’t understand that they should have communicated with you before
opening the NSS: NSS may look like the (only) official procedure when there’s
a problem with an order.


   Can he now claim a refund via PayPal for the full amount? Never had one of these
before.

PayPal claims are independant.  Buyers can always open a claim on PP.