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| | | Author: | SezaR  | | Posted: | Feb 19, 2023 20:58 | | Subject: | Warnings with NetParcel | | Viewed: | 107 times | | Topic: | Shipping | |
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| I used it few times to ship to few countries, such as China, Portughal, Australia,
when it is much cheaper than other options. Sometimes, they send me an extra
invoice to pay few extra dollars for shipping was more expensive than what I
paid for (because I incorrectly entered the dimensions) Ok, but for my last shipment
to China, this happens:
1) I inserted the dimensions and value and insurance of $2000 CAD. I was quoted
$98.60 CAD and paid for it. I rounded up dimensions to avoid any issue.
Few days after the parcel was delivered in China, I received an invoice of $138.57
CAD and they withdrew it from my PayPal account (because NetParcel was automatically
added to my PayPal account for authorized withdrawal.
This is not acceptable so I decided to not use NetParcel anymore. It is just
ridiculous. Not worth the headache for cheaper shipping methods.
Follow-up: I wrote them and UPS replied them this:
A good day to you.
We received a response from the carrier and here's what they said;
I have received your email for the tracking number 1Z741...XXXXXXX. I am here
to help you.
I understand that you are disputing the dimensions of this package. Based on
the information that we have we audited this package and the dimensions obtained
were 24 x 16 x 9 which divided by our divisor that is 139 provides the weight
of 24 lbs.
Kindly provide a photo of the package so we can forward it to them as proof that
the dimension is 23 x 12 x 8 inches.
Message 2:
I completely understand your dispute regarding the charges but please note
that we billed the correct amount for the service since throughout the transit
of the package the system audits the current dimensions of the parcel and when
our UPS Driver is delivering the package if the area is remote we usually bill
additionally for the extended delivery we also verified that there is a declared
value on the package which increase the cost of shipping.
As a courtesy, I have successfully processed the refund for 127.67 CAD.
My comment: even if the dimensions are as they claim, based on the quote I can
still get on NetParcel's website, it will cost only few dollars more expensive
(i.e. at most $10 CAD) and not $127.67 CAD!
It seems UPS can claim whatever dimensions they desire to and I will have no
resource.
Moreover, I inserted and wanted an insurance of $2000 CAD and paid for it. What
do they talk about "we also verified that there is a declared value on
the package which increase the cost of shipping."?
Problem 2:
Last year I shipped to Portugal. It costed about $70. For some reason, the package
could not be delivered (my fault) and has to be returned. The NetParcel wrote
me back that they would charge me something like $400 CAD to return the package.
This means using NetParcel means if any problem occurs, like if buyer do not
want to pay import fees, the cost of return shipment is not worth it and I should
forget about the package and its content.
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| | | | | Author: | UTLF | | Posted: | Feb 19, 2023 21:44 | | Subject: | (Cancelled) | | Viewed: | 37 times | | Topic: | Shipping | |
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| | (Cancelled) |
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| | | | | | | Author: | SezaR | | Posted: | Feb 19, 2023 23:03 | | Subject: | Re: Warnings with NetParcel | | Viewed: | 32 times | | Topic: | Shipping | |
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| In Shipping, UTLF writes:
| | I'm probably going to sound like a paid shill for this, but I've been
using NetParcel for the past ~4 years without any issue, and I can't recommend
them enough
I understand the problems you've encountered with the service, but at the
same time, these issues sound like they're largely caused by user error;
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No it does not sound that!
| | I also want to note that NetParcel has nothing to do with the couriers outside
of them being a "middle-man" that provides discounted rates to people.
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They may do a good job but the two problems I encountered with them are serious
ones. At the end of the day, I am the one required to pay an outraged extra payment.
As I mentions, I measured the sizes and rounded them up. They still added
1 or 2 inches extra. So a personal of UPS measured the parcel and found out the
sizes were $2-5cm higher than what I inserted, while the measures I inserted
where rounded up.
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The first issue you brought up sounds like you were billed the difference by
UPS using their standard rates, not the ones NetParcel has, and then NetParcel
passed it onto you (the shipper)
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This is the exact issue for problem 1 and 2. Low shipping costs sound good but
there is a high risk that we may get charged extra.
| | - UPS also has very "snakey" fees that
they seem to tack onto anything and everything they can, which would also explain
the high cost difference. This happens with DHL too, or so I've seen...
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I have used NetParcel about 20 times, always for their service with UPS. About
5-6 of the times, I get invoiced to pay $1-10 extra. Ok, but this time I was
requested to pay an extra $127 CAD. No, thank you very much, I am done with them,
I have used CanadaPost and ChitChats to ship to Canada, USA and other countries.
No issue with CanadaPost and only one issue with ChitChats (a parcel shipped
to France via USA but was returned in the USA claimed "thete is a problem
with address". How did they find out in the USA that the French address had
a problem?! I shipped again with the same service and the same exact address
and the second time, it worked. They did not refund shipping costs for the first
attempt)
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With the second incident, you mentioned that the package couldn't be delivered
due to an error on your behalf (it happens!) but I also don't see how NetParcel
is the culprit, or responsible for the package, especially when the error was
on your end; my best guess is that the return cost of $400 was calculated by
the courier in Portugal using standard rates, which, depending on the size/weight
of the package, would make sense - if it cost you $70 CAD to ship, I'd imagine
that it was a fairly big or heavy package
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The return shipping using NetParcel means they will charge me the standard shipping
costs with UPS. That is way too high and we all know that. Indeed, it was higher
than what I could get with my normal UPS account. I think I got something between
$100-150 cad but they wanted soemthing about $350-400 (forgot the exact amount
but can verify it if you want).
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Even if NetParcel wasn't involved, you would still have encountered the same
issues as they come from the couriers, not NetParcel themselves; the responsibility
still falls on the shipper (you) either way, as NetParcel only provides discounts
for people buying shipping labels
Last year I had UPS lose a package of mine in customs, and when I reached out
to NetParcel, they filed and handled the insurance claim for me & were always
on top of trying to resolve the issue, along with any other concerns I've
had over the years - I've shipped within Canada and to the US, Germany, UK,
and even Saudi Arabia using NetParcel and never had any issues; the only additional
charges I've had were discrepancies with the package details, but that is
of course my fault as I am the one entering the package weight and dimensions
I would still recommend giving NetParcel another chance, at least within Canada/to
the USA, as there's really no downsides to their service; it's more-so
the couriers that you seem to have an issue with, but NetParcel has since partnered
with Canada Post through PayPal so you don't have to use UPS if you don't
want to
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I don't know why you use NetParcel to ship within Canada or to USA. Their
rates are about the same as those of CanadaPost for small business.
(ChitChats is even better than both of them.)
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This is just my opinion/analysis/experience though
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| | | | | | | | | Author: | qwertyboy | | Posted: | Feb 19, 2023 23:26 | | Subject: | Re: Warnings with NetParcel | | Viewed: | 26 times | | Topic: | Shipping | |
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| In Shipping, SezaR writes:
| | The return shipping using NetParcel means they will charge me the standard shipping
costs with UPS. That is way too high and we all know that. Indeed, it was higher
than what I could get with my normal UPS account. I think I got something between
$100-150 cad but they wanted soemthing about $350-400 (forgot the exact amount
but can verify it if you want).
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To be fair, Canada Post does the exact same thing - if you create a domestic
shipping label for a parcel, at the bottom in small letters it reads that upon
non-delivery they will return the parcel at counter rates.
Niek.
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| | | | | | | | | | | Author: | SezaR | | Posted: | Feb 19, 2023 23:38 | | Subject: | Re: Warnings with NetParcel | | Viewed: | 31 times | | Topic: | Shipping | |
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| In Shipping, qwertyboy writes:
| | In Shipping, SezaR writes:
| | The return shipping using NetParcel means they will charge me the standard shipping
costs with UPS. That is way too high and we all know that. Indeed, it was higher
than what I could get with my normal UPS account. I think I got something between
$100-150 cad but they wanted soemthing about $350-400 (forgot the exact amount
but can verify it if you want).
|
To be fair, Canada Post does the exact same thing - if you create a domestic
shipping label for a parcel, at the bottom in small letters it reads that upon
non-delivery they will return the parcel at counter rates.
Niek.
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They may do the exact same thing but it is not the exact same thing happening
to us:
1) I ship for $20 with CanadaPost. It gets returned for $25. Ok, no problem.
2) I ship with UPS, using my own account. It does not leave the country (i.e.
Canada if I ship it myself). The package gets returned to the address of sender
at no extra cost.
3) I ship with UPS, using my own account. It reaches the other country but the
package does not get delivered. I don't know how this gets handled by UPS.
Do they charge to return it?
4) I ship with UPS, with NetParcel, for $70. It reaches the other country
but the package does not get delivered. They ask $400 to return it. This is why
I think you should know if you use NetParcel.
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| | | | | | | | | | | | | Author: | qwertyboy | | Posted: | Feb 20, 2023 00:13 | | Subject: | Re: Warnings with NetParcel | | Viewed: | 30 times | | Topic: | Shipping | |
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| In Shipping, SezaR writes:
| | In Shipping, qwertyboy writes:
| | In Shipping, SezaR writes:
| | The return shipping using NetParcel means they will charge me the standard shipping
costs with UPS. That is way too high and we all know that. Indeed, it was higher
than what I could get with my normal UPS account. I think I got something between
$100-150 cad but they wanted soemthing about $350-400 (forgot the exact amount
but can verify it if you want).
|
To be fair, Canada Post does the exact same thing - if you create a domestic
shipping label for a parcel, at the bottom in small letters it reads that upon
non-delivery they will return the parcel at counter rates.
Niek.
|
They may do the exact same thing but it is not the exact same thing happening
to us:
1) I ship for $20 with CanadaPost. It gets returned for $25. Ok, no problem.
2) I ship with UPS, using my own account. It does not leave the country (i.e.
Canada if I ship it myself). The package gets returned to the address of sender
at no extra cost.
3) I ship with UPS, using my own account. It reaches the other country but the
package does not get delivered. I don't know how this gets handled by UPS.
Do they charge to return it?
4) I ship with UPS, with NetParcel, for $70. It reaches the other country
but the package does not get delivered. They ask $400 to return it. This is why
I think you should know if you use NetParcel.
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I was referring to the carrier charging for return delivery (so in effect point
3 of your reply), plus the fact CP charges counter rates. I don't know what
the UPS counter rate would be for shipping back from your customer's country,
but (supposedly, if I believe the NetParcel site) my price for some US-bound
shipments with UPS is CAD 11, and the "normal" rate is CAD 45+, so the
difference of your account rate of CAD 70 vs a counter rate of CAD 400 is in
the same silly ballpark.
Off-topic - CP is adding more and more costs to their parcel shipments, so prices
keep going up. Not so for their flat-rate boxes. At this point, pretty much all
domestic parcels for us are cheaper in a FRB than with a "normal" parcel,
even with our business account (but I'm sure your sets won't fit any
FRB they have).
Niek.
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| | | | | | | Author: | SezaR | | Posted: | Feb 21, 2023 16:11 | | Subject: | Re: Warnings with NetParcel | | Viewed: | 24 times | | Topic: | Shipping | |
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| I might consider to use it but I should document the sizes of parcel.
By the way, do you have to insert weight and sizes in lbs and inches with NetParcel
or is there anyway you can switch to kg and cm?
In Shipping, UTLF writes:
| | I'm probably going to sound like a paid shill for this, but I've been
using NetParcel for the past ~4 years without any issue, and I can't recommend
them enough
I understand the problems you've encountered with the service, but at the
same time, these issues sound like they're largely caused by user error;
I also want to note that NetParcel has nothing to do with the couriers outside
of them being a "middle-man" that provides discounted rates to people.
The first issue you brought up sounds like you were billed the difference by
UPS using their standard rates, not the ones NetParcel has, and then NetParcel
passed it onto you (the shipper) - UPS also has very "snakey" fees that
they seem to tack onto anything and everything they can, which would also explain
the high cost difference. This happens with DHL too, or so I've seen...
With the second incident, you mentioned that the package couldn't be delivered
due to an error on your behalf (it happens!) but I also don't see how NetParcel
is the culprit, or responsible for the package, especially when the error was
on your end; my best guess is that the return cost of $400 was calculated by
the courier in Portugal using standard rates, which, depending on the size/weight
of the package, would make sense - if it cost you $70 CAD to ship, I'd imagine
that it was a fairly big or heavy package
Even if NetParcel wasn't involved, you would still have encountered the same
issues as they come from the couriers, not NetParcel themselves; the responsibility
still falls on the shipper (you) either way, as NetParcel only provides discounts
for people buying shipping labels
Last year I had UPS lose a package of mine in customs, and when I reached out
to NetParcel, they filed and handled the insurance claim for me & were always
on top of trying to resolve the issue, along with any other concerns I've
had over the years - I've shipped within Canada and to the US, Germany, UK,
and even Saudi Arabia using NetParcel and never had any issues; the only additional
charges I've had were discrepancies with the package details, but that is
of course my fault as I am the one entering the package weight and dimensions
I would still recommend giving NetParcel another chance, at least within Canada/to
the USA, as there's really no downsides to their service; it's more-so
the couriers that you seem to have an issue with, but NetParcel has since partnered
with Canada Post through PayPal so you don't have to use UPS if you don't
want to
This is just my opinion/analysis/experience though
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| | | | | | | | | Author: | UTLF | | Posted: | Feb 21, 2023 17:40 | | Subject: | (Cancelled) | | Viewed: | 27 times | | Topic: | Shipping | |
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| | (Cancelled) |
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| | | | | Author: | WILYKAT | | Posted: | Feb 20, 2023 01:38 | | Subject: | Re: Warnings with NetParcel | | Viewed: | 38 times | | Topic: | Shipping | |
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| FedEx does this rather often. It seems they use camera to record all packages
as it passes through scale and scanner and if the camera records anything that
makes the package seems bigger or heavier than what the shipper entered, FedEx
will bill the difference. The problem is the computer isn't smart and will
mark a stray piece of tape, a dead fly, someone else's small package, etc
as part of the package shipper sent and the computer will calculate new size
or weight then bill the difference.
No human is checking them so shipper can be screwed over $100 by a stray tape
or another package that slipped in with shipper's package. "electronic
Bay" auction forum is full of complaint about this issue.
Online postage might save you a few dollars vs going to local office but you're
at their mercy if the system messes up and no human checks to verify what the
computer thinks. You should drop off package at local offices and pay on the
site for any packages other than domestic USPS packages.
If you don't have a local office to use the service, look for a different
service. FedEx and UPS are everywhere but they can get expensive with custom
fee.
If you must continue to use NetParcel and don't have a way to get their local
office to have them verify size and weight, take picture with measuring tapes
of all 3 sides and the weight and hope they can look up snapshot to compare and
verify it's the same package then cancel the overcharge or refund the overcharge
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Canada, British Columbia
USA, Michigan