When a shopper/buyer clicks on the contact button to ask a question and you get
an email from BL where does it go when you reply. It just say BL in the box.
Does it go to the person through BL? No one ever replies to any of them. I usually
send to the email in the message to be sure they get it. It would be nice if
we had a place where these went on BL so they did not get lost in spam and we
could keep track of them. Is there a way I don’t know of?
When a shopper/buyer clicks on the contact button to ask a question and you get
an email from BL where does it go when you reply. It just say BL in the box.
Does it go to the person through BL? No one ever replies to any of them. I usually
send to the email in the message to be sure they get it. It would be nice if
we had a place where these went on BL so they did not get lost in spam and we
could keep track of them. Is there a way I don’t know of?
Yes this has been a long term issue as the buyer will not receive the reply message
if you leave the default Bricklink email in place and so as you say you have
to replace with their actual email the problem is not everyone is aware of this
and so it makes sellers look unprofessional as though they are ignoring the buyers
message but Bricklink does not seem all that interested in fixing the issue??
When a shopper/buyer clicks on the contact button to ask a question and you get
an email from BL where does it go when you reply. It just say BL in the box.
Does it go to the person through BL? No one ever replies to any of them. I usually
send to the email in the message to be sure they get it. It would be nice if
we had a place where these went on BL so they did not get lost in spam and we
could keep track of them. Is there a way I don’t know of?
This is an often reported issue ever since they updated the storefronts. The
Contact Store button uses a different email/message setup than the older order
and message system on BrickLink.
They either need to change the reply to the email account of origin like our
original message system, or at the very least, include a large Do Not Reply on
the default BL service address.
Here is a reply in my gmail account to a message sent via the store contact form
and one from the contact button on the member ID card.
USA, New Jersey
United Kingdom, England
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