| Discussion Forum: Thread 334514 |
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| | | Author: | Munotbrick  | | Posted: | Feb 7, 2023 05:31 | | Subject: | Unfair negative feedbacks | | Viewed: | 250 times | | Topic: | Selling | |
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| Hello everyone
What do you do, if you receive an unfair feedback regarding an order?
My case is:
User made an order on the 3th of February (Friday). I send the invoice for the
order on Sunday 5th of February (i was off for the weekend skiing...). User paid
on sunday, but did not include any identification number, name or whatever with
an external payment method. I have a online shop and sell on different platforms.
Bricklink is the one i sell less compared to others. So i get payments from all
places. I needed until today morning to figure out who paid, marked it as paid
and shipped.
But he already made a negative feedback "slow process".
Is this fair? Do you feel like a shippment has to be done within 2 days? I never
got complains about process speed what so ever before on any platform i sell
stuff on. So this really sucks.
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| | | | | Author: | Brickwilbo | | Posted: | Feb 7, 2023 05:41 | | Subject: | Re: Unfair negative feedbacks | | Viewed: | 61 times | | Topic: | Selling | |
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| In Selling, Munotbrick writes:
| | Hello everyone
What do you do, if you receive an unfair feedback regarding an order?
My case is:
User made an order on the 3th of February (Friday). I send the invoice for the
order on Sunday 5th of February (i was off for the weekend skiing...). User paid
on sunday, but did not include any identification number, name or whatever with
an external payment method. I have a online shop and sell on different platforms.
Bricklink is the one i sell less compared to others. So i get payments from all
places. I needed until today morning to figure out who paid, marked it as paid
and shipped.
But he already made a negative feedback "slow process".
Is this fair? Do you feel like a shippment has to be done within 2 days? I never
got complains about process speed what so ever before on any platform i sell
stuff on. So this really sucks.
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Contact the buyer and educate to mention the ordernumber when making payments.
With the used external payment method Bricklink probably couldn't collect
tax and mark the order as paid.
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| | | | | Author: | yorbrick | | Posted: | Feb 7, 2023 05:50 | | Subject: | Re: Unfair negative feedbacks | | Viewed: | 72 times | | Topic: | Selling | |
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| In Selling, Munotbrick writes:
| | Hello everyone
What do you do, if you receive an unfair feedback regarding an order?
My case is:
User made an order on the 3th of February (Friday). I send the invoice for the
order on Sunday 5th of February (i was off for the weekend skiing...). User paid
on sunday, but did not include any identification number, name or whatever with
an external payment method. I have a online shop and sell on different platforms.
Bricklink is the one i sell less compared to others. So i get payments from all
places. I needed until today morning to figure out who paid, marked it as paid
and shipped.
But he already made a negative feedback "slow process".
Is this fair? Do you feel like a shippment has to be done within 2 days? I never
got complains about process speed what so ever before on any platform i sell
stuff on. So this really sucks.
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Is it fair? Probably not. Some people take a few days to post even with onsite
payments that clearly identify it. Two days to invoice is slow compared to most
online stores and other BL stores.
Is it fair that you have left him negative feedback for paying for the order
the day you invoiced him? Definitely not.
Do you tell buyers to include order numbers or anything similar to help identify
the order and which site it came from? And just because you use BL less than
other sites it doesn't mean you should be slow to respond. If you do go away,
close the store or make it clear that you take a few days to invoice. That way
a buyer will know in advance not to expect to be able to pay for their order
the day they place it, or even within 24 hours.
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| | | | | Author: | jennnifer | | Posted: | Feb 7, 2023 10:50 | | Subject: | Re: Unfair negative feedbacks | | Viewed: | 72 times | | Topic: | Selling | |
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| In Selling, Munotbrick writes:
| | Hello everyone
What do you do, if you receive an unfair feedback regarding an order?
My case is:
User made an order on the 3th of February (Friday). I send the invoice for the
order on Sunday 5th of February (i was off for the weekend skiing...). User paid
on sunday, but did not include any identification number, name or whatever with
an external payment method. I have a online shop and sell on different platforms.
Bricklink is the one i sell less compared to others. So i get payments from all
places. I needed until today morning to figure out who paid, marked it as paid
and shipped.
But he already made a negative feedback "slow process".
Is this fair? Do you feel like a shippment has to be done within 2 days? I never
got complains about process speed what so ever before on any platform i sell
stuff on. So this really sucks.
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I think the reality is that many buyers are expecting amazon-speed transactions
across all ecommerce sites. Negative feedback for a 4-day turnaround is ridiculous
of course. But now you have made things worse by retaliating with feedback. Your
buyer had expectations, they weren't met, they responded negatively. You
can mitigate this kind of behavior with good communication, but you can't
prevent it.
Remove your feedback, send a reasonable message to your buyer asking about their
extreme reaction and what can be done to mitigate it. Hope for the best after
that.
In the future, always put a banner up in your shop if there will be delays in
shipping or invoicing. Give buyers a reasonable expectation of your turnaround
times in your terms and then, move on.
It is always better to reply in a calm and professional manner in feedback. Other
buyers will see your response and retaliation and that will reflect worse on
your then 1 undeserved feedback.
Good luck,
Jen
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| | | | | Author: | popsicle | | Posted: | Feb 7, 2023 10:54 | | Subject: | (Cancelled) | | Viewed: | 92 times | | Topic: | Selling | |
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| | (Cancelled) |
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| | | | | | | Author: | popsicle | | Posted: | Feb 7, 2023 11:11 | | Subject: | (Cancelled) | | Viewed: | 67 times | | Topic: | Selling | |
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| | (Cancelled) |
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| | | | | | | | | Author: | popsicle | | Posted: | Feb 7, 2023 11:21 | | Subject: | (Cancelled) | | Viewed: | 75 times | | Topic: | Selling | |
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| | (Cancelled) |
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Switzerland, Schaffhausen
Netherlands, Gelderland
United Kingdom, England
USA, Illinois
