| Discussion Forum: Thread 334298 |
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| | | Author: | OldBrixAndMore  | | Posted: | Feb 3, 2023 05:17 | | Subject: | question to admin die to technical issue | | Viewed: | 168 times | | Topic: | Technical Issues | |
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| Hi @ all
For our ERP where we create exact invoices, we fetch orders via your API. However,
the information about refunds is not defined in any parameters of the individual
orders. At the same time the order total does not change accordingly to the refund
amount. Is there a fix to this problem and how are others dealing with this issue?
Thanks in advance
Pierre
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| | | | | Author: | Stellar | | Posted: | Feb 3, 2023 06:02 | | Subject: | Re: question to admin die to technical issue | | Viewed: | 58 times | | Topic: | Technical Issues | |
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| In Technical Issues, OldBrixAndMore writes:
| | Hi @ all
For our ERP where we create exact invoices, we fetch orders via your API. However,
the information about refunds is not defined in any parameters of the individual
orders. At the same time the order total does not change accordingly to the refund
amount. Is there a fix to this problem and how are others dealing with this issue?
Thanks in advance
Pierre
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+1
For now I create Credit Notes manually against the original invoice.
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| | | | | | | Author: | OldBrixAndMore | | Posted: | Feb 3, 2023 08:26 | | Subject: | Re: question to admin die to technical issue | | Viewed: | 43 times | | Topic: | Technical Issues | |
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| In Technical Issues, Stellar writes:
| | In Technical Issues, OldBrixAndMore writes:
| | Hi @ all
For our ERP where we create exact invoices, we fetch orders via your API. However,
the information about refunds is not defined in any parameters of the individual
orders. At the same time the order total does not change accordingly to the refund
amount. Is there a fix to this problem and how are others dealing with this issue?
Thanks in advance
Pierre
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+1
For now I create Credit Notes manually against the original invoice.
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That´s exactly what I don´t want to do. In BO the system updates grand total
autmatically after refund (of missing parts or whatever)
Cheers
Pierre
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| | | | | Author: | ErwinNL | | Posted: | Feb 3, 2023 11:58 | | Subject: | Re: question to admin die to technical issue | | Viewed: | 53 times | | Topic: | Technical Issues | |
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| In Technical Issues, OldBrixAndMore writes:
| | Hi @ all
For our ERP where we create exact invoices, we fetch orders via your API. However,
the information about refunds is not defined in any parameters of the individual
orders. At the same time the order total does not change accordingly to the refund
amount. Is there a fix to this problem and how are others dealing with this issue?
Thanks in advance
Pierre
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+1 * 10000
Would be a really welcome addition to the API order data.
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| | | | | Author: | OldBrixAndMore | | Posted: | Feb 6, 2023 10:23 | | Subject: | Re: question to admin die to technical issue | | Viewed: | 29 times | | Topic: | Technical Issues | |
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| In Technical Issues, OldBrixAndMore writes:
| | Hi @ all
For our ERP where we create exact invoices, we fetch orders via your API. However,
the information about refunds is not defined in any parameters of the individual
orders. At the same time the order total does not change accordingly to the refund
amount. Is there a fix to this problem and how are others dealing with this issue?
Thanks in advance
Pierre
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So far,
bricklink has no imprint or contact information on landing page.
How can i contact a technical admin or somebody from TLG regarding this case?
Thanks in advance
Pierre
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| | | | | | | Author: | Stellar | | Posted: | Feb 6, 2023 10:32 | | Subject: | Re: question to admin die to technical issue | | Viewed: | 43 times | | Topic: | Technical Issues | |
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| In Technical Issues, OldBrixAndMore writes:
| | In Technical Issues, OldBrixAndMore writes:
| | Hi @ all
For our ERP where we create exact invoices, we fetch orders via your API. However,
the information about refunds is not defined in any parameters of the individual
orders. At the same time the order total does not change accordingly to the refund
amount. Is there a fix to this problem and how are others dealing with this issue?
Thanks in advance
Pierre
|
So far,
bricklink has no imprint or contact information on landing page.
How can i contact a technical admin or somebody from TLG regarding this case?
Thanks in advance
Pierre
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You can create a ticket here:
https://helpdesk.bricklink.com/Main/
PD: Register with the same email you have in Bricklink
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| | | | | Author: | 3001Bricks | | Posted: | Feb 6, 2023 11:20 | | Subject: | Re: question to admin die to technical issue | | Viewed: | 37 times | | Topic: | Technical Issues | |
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| In Technical Issues, OldBrixAndMore writes:
| | Hi @ all
For our ERP where we create exact invoices, we fetch orders via your API. However,
the information about refunds is not defined in any parameters of the individual
orders. At the same time the order total does not change accordingly to the refund
amount. Is there a fix to this problem and how are others dealing with this issue?
Thanks in advance
Pierre
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Manually. I have not find a way to do this through the API, and it happens too
little to invest hours in writing some script.
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| | | | | | | Author: | OldBrixAndMore | | Posted: | Feb 13, 2023 15:55 | | Subject: | Re: question to admin die to technical issue | | Viewed: | 40 times | | Topic: | Technical Issues | |
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| In Technical Issues, 3001Bricks writes:
| | In Technical Issues, OldBrixAndMore writes:
| | Hi @ all
For our ERP where we create exact invoices, we fetch orders via your API. However,
the information about refunds is not defined in any parameters of the individual
orders. At the same time the order total does not change accordingly to the refund
amount. Is there a fix to this problem and how are others dealing with this issue?
Thanks in advance
Pierre
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Manually. I have not find a way to do this through the API, and it happens too
little to invest hours in writing some script.
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Just contacted Bricklink, they try to implement this within 2 weeks.
Will update if it works
Cheers
Pierre
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| | | | | | | | | Author: | 1001bricks | | Posted: | Feb 13, 2023 16:06 | | Subject: | Re: question to admin die to technical issue | | Viewed: | 40 times | | Topic: | Technical Issues | |
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| | | | | Manually. I have not find a way to do this through the API, and it happens too
little to invest hours in writing some script.
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Just contacted Bricklink, they try to implement this within 2 weeks.
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Great!
Could you ask them to don't forget to also put this info in the download
orders XML file, at least? It should be in all download orders formats anyway...
Thanks!
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