|
 |
| | | Author: | hermann2002  | | Posted: | Feb 2, 2023 11:39 | | Subject: | lost in custom, w/ insurance - 4 months! | | Viewed: | 114 times | | Topic: | Problem Order | |
|
| Well, this is my first time posting a message on the forums. Sadly is a frustrating
tale.
On 4 October purchased 190 euro of parts from a German store , paid an additional
55 euro in shipping (with insurance) b/c heavy package to US. All in with fees
I paid 280 euro for 3976 parts. I expected this to arrive by end of October.
Here we are nearly 4 whole months later. Last status 19 October entering Customs
ISC in New York. Multiple investigations , dozens of hours on phone by shipper
and myself to our respective national posts , had to wait 45 business days to
get US Customs to do an internal investigation , they concluded USPS lost it
, USPS insists it is DHL's responsibility to pay the insurance. Multiple
posts from the original shipper to DHL and they keep refusing to honor the insurance
because it is lost outside of their control in US Customs.
There's been basically endless back and forth on this. USPS can't do
anything further, have exhausted investigations on their end , DHL refuses to
honor their insurance agreement. I've now thoroughly frustrated the original
shipper with my queries and he is tired of running into brick walls with DHL
, months after a sale.
Latest message received today :
-----
We have received your inquiry about the whereabouts of the above shipment. We
apologize for the inconvenience this has caused you.
In the meantime, we have researched for you and found that your shipment has
been handed over to customs in the recipient country. We ask for your understanding
that we cannot assume any liability in this case and would like to draw your
attention to the relevant provisions of the Universal Postal Agreement. This
states that postal companies are not responsible for decisions made by customs
officials when examining consignments that must be presented. Therefore, please
contact the relevant customs office directly.
-----
US Customs pushed blame back to USPS.... USPS says its DHL , DHL says it's
US Customs ... and the cycle continues.
SO NOW WHAT DO I DO?
I'd still much prefer the bricks but I suppose they're now long gone.
I'd at least like to recoup my money. Anyone here on the forum know how to
proceed?
|
|
|
| | | | | |
| | | | | Author: | Nubs_Select | | Posted: | Feb 2, 2023 11:43 | | Subject: | Re: lost in custom, w/ insurance - 4 months! | | Viewed: | 38 times | | Topic: | Problem Order | |
|
| In Problem Order, hermann2002 writes:
| | Well, this is my first time posting a message on the forums. Sadly is a frustrating
tale.
On 4 October purchased 190 euro of parts from a German store , paid an additional
55 euro in shipping (with insurance) b/c heavy package to US. All in with fees
I paid 280 euro for 3976 parts. I expected this to arrive by end of October.
Here we are nearly 4 whole months later. Last status 19 October entering Customs
ISC in New York. Multiple investigations , dozens of hours on phone by shipper
and myself to our respective national posts , had to wait 45 business days to
get US Customs to do an internal investigation , they concluded USPS lost it
, USPS insists it is DHL's responsibility to pay the insurance. Multiple
posts from the original shipper to DHL and they keep refusing to honor the insurance
because it is lost outside of their control in US Customs.
There's been basically endless back and forth on this. USPS can't do
anything further, have exhausted investigations on their end , DHL refuses to
honor their insurance agreement. I've now thoroughly frustrated the original
shipper with my queries and he is tired of running into brick walls with DHL
, months after a sale.
Latest message received today :
-----
We have received your inquiry about the whereabouts of the above shipment. We
apologize for the inconvenience this has caused you.
In the meantime, we have researched for you and found that your shipment has
been handed over to customs in the recipient country. We ask for your understanding
that we cannot assume any liability in this case and would like to draw your
attention to the relevant provisions of the Universal Postal Agreement. This
states that postal companies are not responsible for decisions made by customs
officials when examining consignments that must be presented. Therefore, please
contact the relevant customs office directly.
-----
US Customs pushed blame back to USPS.... USPS says its DHL , DHL says it's
US Customs ... and the cycle continues.
SO NOW WHAT DO I DO?
I'd still much prefer the bricks but I suppose they're now long gone.
I'd at least like to recoup my money. Anyone here on the forum know how to
proceed?
|
You can always file a PayPal claim if it’s been less then 6 months as it’s the
seller’s responsibility to get the package to you even if postal companies fail
to do so so it’s best to ask the seller for a refund or if they don’t willingly
do so you can file a PayPal claim
|
|
|
| | | | | | | | | |
| | | | | | | Author: | ghyde | | Posted: | Feb 2, 2023 14:32 | | Subject: | Re: lost in custom, w/ insurance - 4 months! | | Viewed: | 37 times | | Topic: | Problem Order | |
|
| In Problem Order, Nubs_Select writes:
| | In Problem Order, hermann2002 writes:
| | Well, this is my first time posting a message on the forums. Sadly is a frustrating
tale.
On 4 October purchased 190 euro of parts from a German store , paid an additional
55 euro in shipping (with insurance) b/c heavy package to US. All in with fees
I paid 280 euro for 3976 parts. I expected this to arrive by end of October.
Here we are nearly 4 whole months later. Last status 19 October entering Customs
ISC in New York. Multiple investigations , dozens of hours on phone by shipper
and myself to our respective national posts , had to wait 45 business days to
get US Customs to do an internal investigation , they concluded USPS lost it
, USPS insists it is DHL's responsibility to pay the insurance. Multiple
posts from the original shipper to DHL and they keep refusing to honor the insurance
because it is lost outside of their control in US Customs.
There's been basically endless back and forth on this. USPS can't do
anything further, have exhausted investigations on their end , DHL refuses to
honor their insurance agreement. I've now thoroughly frustrated the original
shipper with my queries and he is tired of running into brick walls with DHL
, months after a sale.
Latest message received today :
-----
We have received your inquiry about the whereabouts of the above shipment. We
apologize for the inconvenience this has caused you.
In the meantime, we have researched for you and found that your shipment has
been handed over to customs in the recipient country. We ask for your understanding
that we cannot assume any liability in this case and would like to draw your
attention to the relevant provisions of the Universal Postal Agreement. This
states that postal companies are not responsible for decisions made by customs
officials when examining consignments that must be presented. Therefore, please
contact the relevant customs office directly.
-----
US Customs pushed blame back to USPS.... USPS says its DHL , DHL says it's
US Customs ... and the cycle continues.
SO NOW WHAT DO I DO?
I'd still much prefer the bricks but I suppose they're now long gone.
I'd at least like to recoup my money. Anyone here on the forum know how to
proceed?
|
You can always file a PayPal claim if it’s been less then 6 months as it’s the
seller’s responsibility to get the package to you even if postal companies fail
to do so so it’s best to ask the seller for a refund or if they don’t willingly
do so you can file a PayPal claim
|
Is it the seller's responsibility to contact the Customs Office in the recipient's
country? I don't think that would be the case here. In that case, the recipient
should be contacting Customs to ask for the whereabouts of their package.
If you can show documents or rules and regulations that show it is the seller's
responsibility to contact Customs in the recipient's country, then by all
means please show them. I don't know of any, so I'm not sure you will
find any.
Cheers ...
ghyde
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 2, 2023 14:36 | | Subject: | Re: lost in custom, w/ insurance - 4 months! | | Viewed: | 41 times | | Topic: | Problem Order | |
|
| In Problem Order, ghyde writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, hermann2002 writes:
| | Well, this is my first time posting a message on the forums. Sadly is a frustrating
tale.
On 4 October purchased 190 euro of parts from a German store , paid an additional
55 euro in shipping (with insurance) b/c heavy package to US. All in with fees
I paid 280 euro for 3976 parts. I expected this to arrive by end of October.
Here we are nearly 4 whole months later. Last status 19 October entering Customs
ISC in New York. Multiple investigations , dozens of hours on phone by shipper
and myself to our respective national posts , had to wait 45 business days to
get US Customs to do an internal investigation , they concluded USPS lost it
, USPS insists it is DHL's responsibility to pay the insurance. Multiple
posts from the original shipper to DHL and they keep refusing to honor the insurance
because it is lost outside of their control in US Customs.
There's been basically endless back and forth on this. USPS can't do
anything further, have exhausted investigations on their end , DHL refuses to
honor their insurance agreement. I've now thoroughly frustrated the original
shipper with my queries and he is tired of running into brick walls with DHL
, months after a sale.
Latest message received today :
-----
We have received your inquiry about the whereabouts of the above shipment. We
apologize for the inconvenience this has caused you.
In the meantime, we have researched for you and found that your shipment has
been handed over to customs in the recipient country. We ask for your understanding
that we cannot assume any liability in this case and would like to draw your
attention to the relevant provisions of the Universal Postal Agreement. This
states that postal companies are not responsible for decisions made by customs
officials when examining consignments that must be presented. Therefore, please
contact the relevant customs office directly.
-----
US Customs pushed blame back to USPS.... USPS says its DHL , DHL says it's
US Customs ... and the cycle continues.
SO NOW WHAT DO I DO?
I'd still much prefer the bricks but I suppose they're now long gone.
I'd at least like to recoup my money. Anyone here on the forum know how to
proceed?
|
You can always file a PayPal claim if it’s been less then 6 months as it’s the
seller’s responsibility to get the package to you even if postal companies fail
to do so so it’s best to ask the seller for a refund or if they don’t willingly
do so you can file a PayPal claim
|
Is it the seller's responsibility to contact the Customs Office in the recipient's
country? I don't think that would be the case here. In that case, the recipient
should be contacting Customs to ask for the whereabouts of their package.
If you can show documents or rules and regulations that show it is the seller's
responsibility to contact Customs in the recipient's country, then by all
means please show them. I don't know of any, so I'm not sure you will
find any.
Cheers ...
|
if the package doesn't arrive the seller has to refund so I don't get
what that has to do with any of that. Im not sure if the customer or sender is
supposed to contact the post office
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Gaston.La.Brick | | Posted: | Feb 2, 2023 14:52 | | Subject: | Re: lost in custom, w/ insurance - 4 months! | | Viewed: | 33 times | | Topic: | Problem Order | |
|
| | |
if the package doesn't arrive the seller has to refund so I don't get
what that has to do with any of that. Im not sure if the customer or sender is
supposed to contact the post office
|
That's true. Still, having been in a few similar situations as a seller,
I hope buyers realize how frustrating it is for the seller in international (cross-continental)
shipments.
I am based in the EU and had shipments to the US. When trying to contact USPS,
I was confronted with a wall of measures to stop people contacting them.
- no direct email, no phone contact
- online forms after online forms and at the last form your address needs to
be US-based
- etc.
It's true: the seller is responsible and when all things have no solution,
(s)he needs to refund. But I hope all buyers try to cooperate as much as they
can, as they speak the language of the "importing country", have an address
located in that country and probably have a slightly easier way to get in touch
with support. At least a little less hard as they make it for the overseas seller...
It's very frustrating for a seller who feels a PayPal claim is coming his
way (money lost, goods lost) that a buyer isn't even willing to contact the
for him/her local instances.
From the OP's message, I don't get the perception (s)he didn't cooperate.
I'm only responding to the remark "is it the customer or the seller?".
I would hope both parties are equally willing to do their part.
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 2, 2023 14:54 | | Subject: | Re: lost in custom, w/ insurance - 4 months! | | Viewed: | 26 times | | Topic: | Problem Order | |
|
| In Problem Order, Gaston.La.Brick writes:
| | | |
if the package doesn't arrive the seller has to refund so I don't get
what that has to do with any of that. Im not sure if the customer or sender is
supposed to contact the post office
|
That's true. Still, having been in a few similar situations as a seller,
I hope buyers realize how frustrating it is for the seller in international (cross-continental)
shipments.
I am based in the EU and had shipments to the US. When trying to contact USPS,
I was confronted with a wall of measures to stop people contacting them.
- no direct email, no phone contact
- online forms after online forms and at the last form your address needs to
be US-based
- etc.
It's true: the seller is responsible and when all things have no solution,
(s)he needs to refund. But I hope all buyers try to cooperate as much as they
can, as they speak the language of the "importing country", have an address
located in that country and probably have a slightly easier way to get in touch
with support. At least a little less hard as they make it for the overseas seller...
It's very frustrating for a seller who feels a PayPal claim is coming his
way (money lost, goods lost) that a buyer isn't even willing to contact the
for him/her local instances.
From the OP's message, I don't get the perception (s)he didn't cooperate.
I'm only responding to the remark "is it the customer or the seller?".
I would hope both parties are equally willing to do their part.
|
+1
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | ghyde | | Posted: | Feb 2, 2023 15:01 | | Subject: | Re: lost in custom, w/ insurance - 4 months! | | Viewed: | 28 times | | Topic: | Problem Order | |
|
| In Problem Order, Gaston.La.Brick writes:
| | | |
if the package doesn't arrive the seller has to refund so I don't get
what that has to do with any of that. Im not sure if the customer or sender is
supposed to contact the post office
|
That's true. Still, having been in a few similar situations as a seller,
I hope buyers realize how frustrating it is for the seller in international (cross-continental)
shipments.
I am based in the EU and had shipments to the US. When trying to contact USPS,
I was confronted with a wall of measures to stop people contacting them.
- no direct email, no phone contact
- online forms after online forms and at the last form your address needs to
be US-based
- etc.
It's true: the seller is responsible and when all things have no solution,
(s)he needs to refund. But I hope all buyers try to cooperate as much as they
can, as they speak the language of the "importing country", have an address
located in that country and probably have a slightly easier way to get in touch
with support. At least a little less hard as they make it for the overseas seller...
It's very frustrating for a seller who feels a PayPal claim is coming his
way (money lost, goods lost) that a buyer isn't even willing to contact the
for him/her local instances.
From the OP's message, I don't get the perception (s)he didn't cooperate.
I'm only responding to the remark "is it the customer or the seller?".
I would hope both parties are equally willing to do their part.
|
I got the impression from the OP's post that these were needed and wanted
parts and that they were having difficulty getting them elsewhere, needing to
have the delivery completed.
It is still the case that the buyer and the seller have no control over the delivery
companies nor over Customs agencies, yet no shipping policy ever acknowledges
this fact.
This creates a problem where one party is assumed to have responsibility for
companies they have no control over, and therefore no responsibility.
Responsibility for transferral of packages or parcels from one country to another
cannot be placed entirely on the seller nor the buyer, therefore shipping policies
need to be changed to accept this fact.
Maybe some day shipping policies will be updated to accept the facts buyer and
seller already know all too well about.
Cheers ...
ghyde
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | Poncke | | Posted: | Feb 2, 2023 16:33 | | Subject: | Re: lost in custom, w/ insurance - 4 months! | | Viewed: | 36 times | | Topic: | Problem Order | |
|
| In Problem Order, ghyde writes:
| | In Problem Order, Gaston.La.Brick writes:
| | | |
if the package doesn't arrive the seller has to refund so I don't get
what that has to do with any of that. Im not sure if the customer or sender is
supposed to contact the post office
|
That's true. Still, having been in a few similar situations as a seller,
I hope buyers realize how frustrating it is for the seller in international (cross-continental)
shipments.
I am based in the EU and had shipments to the US. When trying to contact USPS,
I was confronted with a wall of measures to stop people contacting them.
- no direct email, no phone contact
- online forms after online forms and at the last form your address needs to
be US-based
- etc.
It's true: the seller is responsible and when all things have no solution,
(s)he needs to refund. But I hope all buyers try to cooperate as much as they
can, as they speak the language of the "importing country", have an address
located in that country and probably have a slightly easier way to get in touch
with support. At least a little less hard as they make it for the overseas seller...
It's very frustrating for a seller who feels a PayPal claim is coming his
way (money lost, goods lost) that a buyer isn't even willing to contact the
for him/her local instances.
From the OP's message, I don't get the perception (s)he didn't cooperate.
I'm only responding to the remark "is it the customer or the seller?".
I would hope both parties are equally willing to do their part.
|
I got the impression from the OP's post that these were needed and wanted
parts and that they were having difficulty getting them elsewhere, needing to
have the delivery completed.
It is still the case that the buyer and the seller have no control over the delivery
companies nor over Customs agencies, yet no shipping policy ever acknowledges
this fact.
This creates a problem where one party is assumed to have responsibility for
companies they have no control over, and therefore no responsibility.
Responsibility for transferral of packages or parcels from one country to another
cannot be placed entirely on the seller nor the buyer, therefore shipping policies
need to be changed to accept this fact.
Maybe some day shipping policies will be updated to accept the facts buyer and
seller already know all too well about.
Cheers ...
ghyde
|
It is entirely the responsibility of the seller getting the package to the buyer
as per EU laws. The buyer will never ever have any part of this, thats for sure.
And if a parcel gets lost, thats the cost of doing business, and the buyer should
be fully reimbursed. There is no two ways about it.
|
|
|
| | | | | |
| | | | | Author: | peregrinator | | Posted: | Feb 2, 2023 11:48 | | Subject: | Re: lost in custom, w/ insurance - 4 months! | | Viewed: | 38 times | | Topic: | Problem Order | |
|
| In Problem Order, hermann2002 writes:
| | There's been basically endless back and forth on this. USPS can't do
anything further, have exhausted investigations on their end , DHL refuses to
honor their insurance agreement. I've now thoroughly frustrated the original
shipper with my queries and he is tired of running into brick walls with DHL
, months after a sale.
|
It's the seller's job, not the buyer's, to make an insurance claim.
As the buyer you should ask the seller for a refund; if one isn't forthcoming,
file a PayPal claim.
|
|
| | | | | | | | | |
| | | | | | | Author: | Gaston.La.Brick | | Posted: | Feb 2, 2023 14:54 | | Subject: | Re: lost in custom, w/ insurance - 4 months! | | Viewed: | 35 times | | Topic: | Problem Order | |
|
| In Problem Order, peregrinator writes:
| | In Problem Order, hermann2002 writes:
| | There's been basically endless back and forth on this. USPS can't do
anything further, have exhausted investigations on their end , DHL refuses to
honor their insurance agreement. I've now thoroughly frustrated the original
shipper with my queries and he is tired of running into brick walls with DHL
, months after a sale.
|
It's the seller's job, not the buyer's, to make an insurance claim.
As the buyer you should ask the seller for a refund; if one isn't forthcoming,
file a PayPal claim.
|
That's true. Still, having been in a few similar situations as a seller,
I hope buyers realize how frustrating it is for the seller in international (cross-continental)
shipments.
I am based in the EU and had shipments to the US. When trying to contact USPS,
I was confronted with a wall of measures to stop people contacting them.
- no direct email, no phone contact
- online forms after online forms and at the last form your address needs to
be US-based
- etc.
It's true: the seller is responsible and when all things have no solution,
(s)he needs to refund. But I hope all buyers try to cooperate as much as they
can, as they speak the language of the "importing country", have an address
located in that country and probably have a slightly easier way to get in touch
with support. At least a little less hard as they make it for the overseas seller...
It's very frustrating for a seller who feels a PayPal claim is coming his
way (money lost, goods lost) that a buyer isn't even willing to contact the
for him/her local instances.
From the OP's message, I don't get the perception (s)he didn't cooperate.
I'm only responding to the remark "is it the customer or the seller?".
I would hope both parties are equally willing to do their part.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | peregrinator | | Posted: | Feb 2, 2023 15:29 | | Subject: | Re: lost in custom, w/ insurance - 4 months! | | Viewed: | 40 times | | Topic: | Problem Order | |
|
| In Problem Order, Gaston.La.Brick writes:
| | That's true. Still, having been in a few similar situations as a seller,
I hope buyers realize how frustrating it is for the seller in international (cross-continental)
shipments.
|
I agree that the buyer should help track the package down if he or she is in
a position to do that.
|
|
| | | | | |
| | | | | Author: | ghyde | | Posted: | Feb 2, 2023 14:51 | | Subject: | Re: lost in custom, w/ insurance - 4 months! | | Viewed: | 38 times | | Topic: | Problem Order | |
|
| In Problem Order, hermann2002 writes:
| | Well, this is my first time posting a message on the forums. Sadly is a frustrating
tale.
On 4 October purchased 190 euro of parts from a German store , paid an additional
55 euro in shipping (with insurance) b/c heavy package to US. All in with fees
I paid 280 euro for 3976 parts. I expected this to arrive by end of October.
Here we are nearly 4 whole months later. Last status 19 October entering Customs
ISC in New York. Multiple investigations , dozens of hours on phone by shipper
and myself to our respective national posts , had to wait 45 business days to
get US Customs to do an internal investigation , they concluded USPS lost it
, USPS insists it is DHL's responsibility to pay the insurance. Multiple
posts from the original shipper to DHL and they keep refusing to honor the insurance
because it is lost outside of their control in US Customs.
There's been basically endless back and forth on this. USPS can't do
anything further, have exhausted investigations on their end , DHL refuses to
honor their insurance agreement. I've now thoroughly frustrated the original
shipper with my queries and he is tired of running into brick walls with DHL
, months after a sale.
Latest message received today :
-----
We have received your inquiry about the whereabouts of the above shipment. We
apologize for the inconvenience this has caused you.
In the meantime, we have researched for you and found that your shipment has
been handed over to customs in the recipient country. We ask for your understanding
that we cannot assume any liability in this case and would like to draw your
attention to the relevant provisions of the Universal Postal Agreement. This
states that postal companies are not responsible for decisions made by customs
officials when examining consignments that must be presented. Therefore, please
contact the relevant customs office directly.
-----
US Customs pushed blame back to USPS.... USPS says its DHL , DHL says it's
US Customs ... and the cycle continues.
SO NOW WHAT DO I DO?
I'd still much prefer the bricks but I suppose they're now long gone.
I'd at least like to recoup my money. Anyone here on the forum know how to
proceed?
|
It might cost you a lawyer and some fees, but hire a lawyer and have them sequester
the documents and records from the involved parties and have the lawyer determine
the whereabouts of the package from the information provided.
The lawyer should be able to identify the whereabouts of the package.
It does not matter who is shifting blame, once they realize they have to stop
playing 'pass the package' with you, they will get on with the business
of finding and completing delivery of your package.
The lawyer will reinforce the seriousness of this matter to them.
Cheers ...
ghyde
|
|
|
| | | | | |
| | | | | Author: | yoavheskia | | Posted: | Feb 2, 2023 15:02 | | Subject: | Re: lost in custom, w/ insurance - 4 months! | | Viewed: | 43 times | | Topic: | Problem Order | |
|
| Few years ago I ordered a set from USA. After few months and when it didn't
arrive I bought the set again. To make story short, after few weeks and in the
same day, I received the 2 packages, with the same set...
Therefore, don't loose hope. You can still get it, even after 4 months.
|
|
| | | | | |
| | | | | Author: | pashah | | Posted: | Feb 2, 2023 15:38 | | Subject: | (Cancelled) | | Viewed: | 55 times | | Topic: | Problem Order | |
|
| | (Cancelled) |
|
| | | | | |
| | | | | Author: | brac.brick | | Posted: | Feb 4, 2023 07:56 | | Subject: | Re: lost in custom, w/ insurance - 4 months! | | Viewed: | 43 times | | Topic: | Problem Order | |
|
| In Problem Order, hermann2002 writes:
| | Well, this is my first time posting a message on the forums. Sadly is a frustrating
tale.
On 4 October purchased 190 euro of parts from a German store , paid an additional
55 euro in shipping (with insurance) b/c heavy package to US. All in with fees
I paid 280 euro for 3976 parts. I expected this to arrive by end of October.
Here we are nearly 4 whole months later. Last status 19 October entering Customs
ISC in New York. Multiple investigations , dozens of hours on phone by shipper
and myself to our respective national posts , had to wait 45 business days to
get US Customs to do an internal investigation , they concluded USPS lost it
, USPS insists it is DHL's responsibility to pay the insurance. Multiple
posts from the original shipper to DHL and they keep refusing to honor the insurance
because it is lost outside of their control in US Customs.
There's been basically endless back and forth on this. USPS can't do
anything further, have exhausted investigations on their end , DHL refuses to
honor their insurance agreement. I've now thoroughly frustrated the original
shipper with my queries and he is tired of running into brick walls with DHL
, months after a sale.
Latest message received today :
-----
We have received your inquiry about the whereabouts of the above shipment. We
apologize for the inconvenience this has caused you.
In the meantime, we have researched for you and found that your shipment has
been handed over to customs in the recipient country. We ask for your understanding
that we cannot assume any liability in this case and would like to draw your
attention to the relevant provisions of the Universal Postal Agreement. This
states that postal companies are not responsible for decisions made by customs
officials when examining consignments that must be presented. Therefore, please
contact the relevant customs office directly.
-----
US Customs pushed blame back to USPS.... USPS says its DHL , DHL says it's
US Customs ... and the cycle continues.
SO NOW WHAT DO I DO?
I'd still much prefer the bricks but I suppose they're now long gone.
I'd at least like to recoup my money. Anyone here on the forum know how to
proceed?
|
File a claim with Paypal before 180 days since you paid for non delivery of the
order. If the seller cannot show proof of delivery, then Paypal will side with
you. i recommend doing it soon as the time limit for claims is 180 days. You
are entitled to your order or a refund . And as other posters have said, it is
up to the seller to go after the insurance not the buyer.
|
|
|
|
|
|
USA, California
Canada, Ontario
Australia, Queensland
Belgium
Ireland, Meath
Israel, Mehoz Tel Aviv
