| Discussion Forum: Thread 333883 |
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| | | Author: | Brick932  | | Posted: | Jan 25, 2023 01:09 | | Subject: | None paying customer | | Viewed: | 110 times | | Topic: | Problem Order | |
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| Good morning
I have a customer that needed an invoice witch I done and completed then sent
it off to the customer 5 days ago. I then sent an email 24hours after the invoice
was sent.
Am I in my right to now cancel the order? I believe it’s been long enough
Any help would be appreciated
Meany thanks
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| | | | | Author: | Nubs_Select | | Posted: | Jan 25, 2023 01:12 | | Subject: | Re: None paying customer | | Viewed: | 40 times | | Topic: | Problem Order | |
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| In Problem Order, Brick932 writes:
| | Good morning
I have a customer that needed an invoice witch I done and completed then sent
it off to the customer 5 days ago. I then sent an email 24hours after the invoice
was sent.
Am I in my right to now cancel the order? I believe it’s been long enough
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Go thru to the npb process to protect yourself against negative feedback
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Any help would be appreciated
Meany thanks
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| | | | | | | Author: | Brick932 | | Posted: | Jan 25, 2023 01:15 | | Subject: | Re: None paying customer | | Viewed: | 38 times | | Topic: | Problem Order | |
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| In Problem Order, Nubs_Select writes:
| | In Problem Order, Brick932 writes:
| | Good morning
I have a customer that needed an invoice witch I done and completed then sent
it off to the customer 5 days ago. I then sent an email 24hours after the invoice
was sent.
Am I in my right to now cancel the order? I believe it’s been long enough
|
Go thru to the npb process to protect yourself against negative feedback
| | ok thank you  . I think 5 days is long enough to pay
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| | | | Any help would be appreciated
Meany thanks
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| | | | | | | | | Author: | brac.brick | | Posted: | Jan 25, 2023 06:03 | | Subject: | Re: None paying customer | | Viewed: | 40 times | | Topic: | Problem Order | |
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| In Problem Order, Brick932 writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, Brick932 writes:
| | Good morning
I have a customer that needed an invoice witch I done and completed then sent
it off to the customer 5 days ago. I then sent an email 24hours after the invoice
was sent.
Am I in my right to now cancel the order? I believe it’s been long enough
|
Go thru to the npb process to protect yourself against negative feedback
| | ok thank you . I think 5 days is long enough to pay
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| | | | Any help would be appreciated
Meany thanks
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Go to the order and click "
report problem". Then select buyer did not pay and write a comment in the
box.
This will set the order to NPB. Once 7 days have passed with no payment or
comment from the buyer, then the NPB will be leveraged against the buyer and
any feedback they leave will be removed. It's a pain to wait the time , but
it does protect you from any negative feedback if you just cancel. Here is some
more information - https://www.bricklink.com/help.asp?helpID=72&q=NPB
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