Discussion Forum: Thread 333686

 Author: masterbuilder1 View Messages Posted By masterbuilder1
 Posted: Jan 21, 2023 05:48
 Subject: How do I do a second refund?
 Viewed: 81 times
 Topic: Problem Order
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masterbuilder1 (35966)

Location:  United Kingdom, England
Member Since Contact Type Status
Sep 12, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: a brick or more
I had a buyer who ordered some minifig boxes from me. They were sealed as shipped
by Lego. Unfortunately when her opened one of the boxes they were on strips,
not boxed as standard, we were unaware and he did not want them. I did a partial
refund for the shipping to return the item and it has now arrived back and I
want to refund him for the set, but I can not see how to do an additional refund.

Is it possible on Bricklink system?

Thanks in advance

Alison
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jan 21, 2023 06:34
 Subject: Re: How do I do a second refund?
 Viewed: 34 times
 Topic: Problem Order
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Brickwilbo (1534)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store Closed Store: Brickwilbo Betuwe Bricks
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In Problem Order, masterbuilder1 writes:
  I had a buyer who ordered some minifig boxes from me. They were sealed as shipped
by Lego. Unfortunately when her opened one of the boxes they were on strips,
not boxed as standard, we were unaware and he did not want them. I did a partial
refund for the shipping to return the item and it has now arrived back and I
want to refund him for the set, but I can not see how to do an additional refund.

Is it possible on Bricklink system?

Thanks in advance

Alison

I think you can refund through the original payment on the PayPal website.
Then update the payment with the Refund button on the Bricklink orders details
page.
 Author: zorbanj View Messages Posted By zorbanj
 Posted: Jan 21, 2023 09:58
 Subject: Re: How do I do a second refund?
 Viewed: 33 times
 Topic: Problem Order
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zorbanj (829)

Location:  USA, New Jersey
Member Since Contact Type Status
Dec 14, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ZorbaNJ's Bricks
In Problem Order, masterbuilder1 writes:
  I had a buyer who ordered some minifig boxes from me. They were sealed as shipped
by Lego. Unfortunately when her opened one of the boxes they were on strips,
not boxed as standard, we were unaware and he did not want them. I did a partial
refund for the shipping to return the item and it has now arrived back and I
want to refund him for the set, but I can not see how to do an additional refund.

Is it possible on Bricklink system?

Thanks in advance

Alison

Always send your own shipping label to the buyer for returns. That way you control
the type of shipping and ensure the address is correct.

Many years ago, before I learned, a buyer on ebay returned the order using 2
day shipping. I had to pay up. Buyer didn't even do it on purpose, it was
what the postal clerk charged him.

Also, an unscrupulous buyer can deliberately use a wrong return address. The
package is returned to the buyer as undeliverable. Buyer opens a PayPal claim
for a full refund and you have to fight that mess.