|
 |
| | | Author: | micky142  | | Posted: | Dec 30, 2022 14:09 | | Subject: | Re.. threat to leave negative feedback | | Viewed: | 240 times | | Topic: | Feedback | |
|
| Hi fellow members.
Had an awful experience with a buyer.
He complained that the item was late arriving, wrong packaging and quality poor.
He said I will leave feedback on the result of my reply !!!!
I used normal box packaging, items were fine, posted on 12th Dec. He got it
today.
Had to give him a refund......
He then left me positive feedback.
Very frustrating......
|
|
| | | | | |
| | | | | Author: | Nubs_Select | | Posted: | Dec 30, 2022 14:14 | | Subject: | Re: Re.. threat to leave negative feedback | | Viewed: | 58 times | | Topic: | Feedback | |
|
| perhaps feedback extortion or maybe the buyer was right and the post office didn't
handle the package nicely and as would normally be the case a refund was provided
which solved the issue
|
|
| | | | | | | | | |
| | | | | | | Author: | micky142 | | Posted: | Dec 30, 2022 16:13 | | Subject: | Re: Re.. threat to leave negative feedback | | Viewed: | 40 times | | Topic: | Feedback | |
|
| In Feedback, Nubs_Select writes:
| | perhaps feedback extortion or maybe the buyer was right and the post office didn't
handle the package nicely and as would normally be the case a refund was provided
which solved the issue
|
I sent it 1st class, I had no control over how long it took to get to him. So
why should I give a refund??
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 30, 2022 17:59 | | Subject: | Re: Re.. threat to leave negative feedback | | Viewed: | 57 times | | Topic: | Feedback | |
|
| In Feedback, micky142 writes:
| | In Feedback, Nubs_Select writes:
| | perhaps feedback extortion or maybe the buyer was right and the post office didn't
handle the package nicely and as would normally be the case a refund was provided
which solved the issue
|
I sent it 1st class, I had no control over how long it took to get to him. So
why should I give a refund??
|
it said the stuff was "quality poor" so I was referring to if the package
arrived all beat up with items damaged
|
|
| | | | | |
| | | | | Author: | FlipLego | | Posted: | Dec 30, 2022 14:16 | | Subject: | Re: Re.. threat to leave negative feedback | | Viewed: | 51 times | | Topic: | Feedback | |
|
| I always send them a photo of the product before shipped and the product sitting
next to the address it is going to. Photos are time stamped and you can kinda
prove what is sent. But in reality you do not have to give a refund but yes they
have the ability to leave negative feedback. Costumer service can be a nightmare
|
|
| | | | | | | | | |
| | | | | | | Author: | micky142 | | Posted: | Dec 30, 2022 15:57 | | Subject: | Re: Re.. threat to leave negative feedback | | Viewed: | 43 times | | Topic: | Feedback | |
|
| In Feedback, FlipLego writes:
| | I always send them a photo of the product before shipped and the product sitting
next to the address it is going to. Photos are time stamped and you can kinda
prove what is sent. But in reality you do not have to give a refund but yes they
have the ability to leave negative feedback. Costumer service can be a nightmare
|
Great idea... might try that. Thx for reply
|
|
| | | | | |
| | | | | Author: | SylvainLS | | Posted: | Dec 30, 2022 14:16 | | Subject: | Re: Re.. threat to leave negative feedback | | Viewed: | 51 times | | Topic: | Feedback | |
|
| In Feedback, micky142 writes:
| | Hi fellow members.
Had an awful experience with a buyer.
He complained that the item was late arriving, wrong packaging and quality poor.
He said I will leave feedback on the result of my reply !!!!
I used normal box packaging, items were fine, posted on 12th Dec. He got it
today.
Had to give him a refund......
He then left me positive feedback.
Very frustrating......
|
Report the buyer for feedback extortion: https://www.bricklink.com/retract.asp
|
|
| | | | | | | | | |
| | | | | | | Author: | micky142 | | Posted: | Dec 30, 2022 16:14 | | Subject: | Re: Re.. threat to leave negative feedback | | Viewed: | 31 times | | Topic: | Feedback | |
|
| In Feedback, SylvainLS writes:
| | In Feedback, micky142 writes:
| | Hi fellow members.
Had an awful experience with a buyer.
He complained that the item was late arriving, wrong packaging and quality poor.
He said I will leave feedback on the result of my reply !!!!
I used normal box packaging, items were fine, posted on 12th Dec. He got it
today.
Had to give him a refund......
He then left me positive feedback.
|
|
I will
|
|
| | | | | |
| | | | | Author: | yorbrick | | Posted: | Dec 30, 2022 14:27 | | Subject: | Re: Re.. threat to leave negative feedback | | Viewed: | 72 times | | Topic: | Feedback | |
|
| In Feedback, micky142 writes:
| | Hi fellow members.
Had an awful experience with a buyer.
He complained that the item was late arriving, wrong packaging and quality poor.
He said I will leave feedback on the result of my reply !!!!
I used normal box packaging, items were fine, posted on 12th Dec. He got it
today.
Had to give him a refund......
He then left me positive feedback.
Very frustrating......
|
12th Dec was the last posting date for Christmas (2nd class) so it could have
got there if there were no other problems. It wouldn't surprise me if other
buyers have left negatives for late delivery for Christmas presents.
Interesting though that the feedback you got today mentions fast speed!
|
|
| | | | | | | | | |
| | | | | | | Author: | micky142 | | Posted: | Dec 30, 2022 16:11 | | Subject: | Re: Re.. threat to leave negative feedback | | Viewed: | 49 times | | Topic: | Feedback | |
|
| In Feedback, yorbrick writes:
| | In Feedback, micky142 writes:
| | Hi fellow members.
Had an awful experience with a buyer.
He complained that the item was late arriving, wrong packaging and quality poor.
He said I will leave feedback on the result of my reply !!!!
I used normal box packaging, items were fine, posted on 12th Dec. He got it
today.
Had to give him a refund......
He then left me positive feedback.
|
|
I sent the items 1st class.
| |
12th Dec was the last posting date for Christmas (2nd class) so it could have
got there if there were no other problems. It wouldn't surprise me if other
buyers have left negatives for late delivery for Christmas presents.
Interesting though that the feedback you got today mentions fast speed!
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | micky142 | | Posted: | Dec 30, 2022 16:15 | | Subject: | Re: Re.. threat to leave negative feedback | | Viewed: | 37 times | | Topic: | Feedback | |
|
| In Feedback, micky142 writes:
| | In Feedback, yorbrick writes:
| | In Feedback, micky142 writes:
| | Hi fellow members.
Had an awful experience with a buyer.
He complained that the item was late arriving, wrong packaging and quality poor.
He said I will leave feedback on the result of my reply !!!!
I used normal box packaging, items were fine, posted on 12th Dec. He got it
today.
Had to give him a refund......
He then left me positive feedback.
|
|
|
Sent 1st class....
| |
I sent the items 1st class.
| |
12th Dec was the last posting date for Christmas (2nd class) so it could have
got there if there were no other problems. It wouldn't surprise me if other
buyers have left negatives for late delivery for Christmas presents.
Interesting though that the feedback you got today mentions fast speed!
|
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | micky142 | | Posted: | Dec 30, 2022 16:15 | | Subject: | Re: Re.. threat to leave negative feedback | | Viewed: | 66 times | | Topic: | Feedback | |
|
| In Feedback, micky142 writes:
| | In Feedback, yorbrick writes:
| | In Feedback, micky142 writes:
| | Hi fellow members.
Had an awful experience with a buyer.
He complained that the item was late arriving, wrong packaging and quality poor.
He said I will leave feedback on the result of my reply !!!!
I used normal box packaging, items were fine, posted on 12th Dec. He got it
today.
Had to give him a refund......
He then left me positive feedback.
|
|
|
Sent 1st class....
| |
I sent the items 1st class.
| |
12th Dec was the last posting date for Christmas (2nd class) so it could have
got there if there were no other problems. It wouldn't surprise me if other
buyers have left negatives for late delivery for Christmas presents.
Interesting though that the feedback you got today mentions fast speed!
|
|
|
|
|
| | | | | |
| | | | | Author: | infinibrix | | Posted: | Dec 30, 2022 17:12 | | Subject: | Re: Re.. threat to leave negative feedback | | Viewed: | 62 times | | Topic: | Feedback | |
|
| In Feedback, micky142 writes:
| | Hi fellow members.
Had an awful experience with a buyer.
He complained that the item was late arriving, wrong packaging and quality poor.
He said I will leave feedback on the result of my reply !!!!
I used normal box packaging, items were fine, posted on 12th Dec. He got it
today.
Had to give him a refund......
He then left me positive feedback.
Very frustrating......
|
You shouldn't allow yourself to feel pressured into refunding anything until
you first at least give yourself fair opportunity to explain to the buyer the
reason why the package was delayed which will have no doubt been because of the
Royal Mail strike action!
When the buyer says "wrong packaging and quality poor" ask them to provide
photos of what has occurred and what it is they are unhappy with before refunding?
When the buyer brings feedback into conversation this is deemed as feedback extortion
and I would have told them as much and gone on to advise that they should leave
whatever feedback they feel necessary once the transaction and any agreed resolution/communications
are completed.
Feedback extortion shouldn't be used as a tool to influence a more favorable
resolution than is reasonable which appears to be the outcome here?. I mean what
was actually sent? was it a sealed set, minifigures, parts? In most cases I would
have thought a full refund should only be given upon return of the goods and
if the buyer insists on keeping what has been sent then only a part refund should
have been negotiated depending on the extent of the damage?
|
|
|
| | | | | | | | | |
| | | | | | | Author: | micky142 | | Posted: | Dec 30, 2022 17:37 | | Subject: | Re: Re.. threat to leave negative feedback | | Viewed: | 55 times | | Topic: | Feedback | |
|
| In Feedback, infinibrix writes:
| | In Feedback, micky142 writes:
| | Hi fellow members.
Had an awful experience with a buyer.
He complained that the item was late arriving, wrong packaging and quality poor.
He said I will leave feedback on the result of my reply !!!!
I used normal box packaging, items were fine, posted on 12th Dec. He got it
today.
Had to give him a refund......
He then left me positive feedback.
|
|
Thankyou for the infinibrix...
I agree with everyone thats said. Because we love lego. I couldn't care
if I sent someone a refund. I just want us all to be 😊
|
|
| | | | | |
| | | | | Author: | Sadler_Bricks | | Posted: | Jan 1, 2023 22:09 | | Subject: | Re: Re.. threat to leave negative feedback | | Viewed: | 48 times | | Topic: | Feedback | |
|
| Doesnt sound like fun. Hope it gets worked out.
Sadler_bricks
|
|
|
|
|
United Kingdom, Wales
Canada, Ontario
France, Nouvelle-Aquitaine
United Kingdom, England
USA, Washington