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| | | Author: | tonnic  | | Posted: | Dec 26, 2022 14:47 | | Subject: | How is this possible? | | Viewed: | 355 times | | Topic: | Problem Order | |
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| I have an order from a buyer made 3 days ago. At that moment a 0 feedback buyer.
No payment at this moment but when checking the buyers feedback it got from -1
up to -8.
All mentioning NPB but still not buyers privilege revoked.
It could be it will be initiated tomorrow but it could also mean sellers aren’t
using the NPB system correctly.
If so it would be a pity since using the system the right way may get bad buyers
out of our system and make it easier for sellers that got their order later.
Now I, and maybe other sellers have to wait for 4 days to start an NPB, wait
another week to complete it while a revoked buyer would mean I could cancel immediately.
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| | | | | Author: | Nubs_Select | | Posted: | Dec 26, 2022 14:52 | | Subject: | Re: How is this possible? | | Viewed: | 67 times | | Topic: | Problem Order | |
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| possibly the NPB's havnt been complete yet and those are just advanced feedback
since if you have the option enabled that prevents people with a negative feedback
score from buying it would help in that case
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| | | | | | | Author: | faro | | Posted: | Dec 26, 2022 14:56 | | Subject: | Re: How is this possible? | | Viewed: | 55 times | | Topic: | Problem Order | |
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| In Problem Order, Nubs_Select writes:
| | possibly the NPB's havnt been complete yet and those are just advanced feedback
since if you have the option enabled that prevents people with a negative feedback
score from buying it would help in that case
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Might be the case but it risky because at the moment the buyer pays the status
switches from MPB to paid and then the buyer could give a reliatory feedback
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 26, 2022 15:00 | | Subject: | Re: How is this possible? | | Viewed: | 39 times | | Topic: | Problem Order | |
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| In Problem Order, faro writes:
| | In Problem Order, Nubs_Select writes:
| | possibly the NPB's havnt been complete yet and those are just advanced feedback
since if you have the option enabled that prevents people with a negative feedback
score from buying it would help in that case
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Might be the case but it risky because at the moment the buyer pays the status
switches from MPB to paid and then the buyer could give a reliatory feedback
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true that would be a risk indeed
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| | | | | | | Author: | tonnic | | Posted: | Dec 26, 2022 14:58 | | Subject: | Re: How is this possible? | | Viewed: | 49 times | | Topic: | Problem Order | |
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| In Problem Order, Nubs_Select writes:
| | possibly the NPB's havnt been complete yet and those are just advanced feedback
since if you have the option enabled that prevents people with a negative feedback
score from buying it would help in that case
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I thought about that too but, in my opinion, that would mean a misuse of the
system by a seller.
Although defendable an NPB is to give a buyer a chance to make it right, giving
negative feedback while NPB’s aren’t completed takes away that chance. In this
case no problem I guess since it is already -8…
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 26, 2022 15:01 | | Subject: | Re: How is this possible? | | Viewed: | 56 times | | Topic: | Problem Order | |
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| In Problem Order, tonnic writes:
| | In Problem Order, Nubs_Select writes:
| | possibly the NPB's havnt been complete yet and those are just advanced feedback
since if you have the option enabled that prevents people with a negative feedback
score from buying it would help in that case
|
I thought about that too but, in my opinion, that would mean a misuse of the
system by a seller.
Although defendable an NPB is to give a buyer a chance to make it right, giving
negative feedback while NPB’s aren’t completed takes away that chance. In this
case no problem I guess since it is already -8…
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ya its an interesting one for sure
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| | | | | Author: | 1001bricks | | Posted: | Dec 26, 2022 16:37 | | Subject: | Re: How is this possible? | | Viewed: | 72 times | | Topic: | Problem Order | |
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| | | Now I, and maybe other sellers have to wait for 4 days to start an NPB, wait
another week to complete it while a revoked buyer would mean I could cancel immediately.
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It's partly your fault, sorry to say.
Implement auto checkout and instant payment, and you'll have maybe 1 NPB
per year or such - and solved with zero problem.
I *know* it can be a huge task, but frankly, it's worth it.
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| | | | | | | Author: | tonnic | | Posted: | Dec 26, 2022 17:02 | | Subject: | Re: How is this possible? | | Viewed: | 64 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | | | Now I, and maybe other sellers have to wait for 4 days to start an NPB, wait
another week to complete it while a revoked buyer would mean I could cancel immediately.
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It's partly your fault, sorry to say.
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Partly my fault?
If you would really look into this case you would possibly notice this buyer
has no intention at all to buy and or pay.
Well, this is at least my idea looking at a minus 8.
| | Implement auto checkout and instant payment, and you'll have maybe 1 NPB
per year or such - and solved with zero problem.
I *know* it can be a huge task, but frankly, it's worth it.
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| | | | | | | | | Author: | tonnic | | Posted: | Dec 26, 2022 17:15 | | Subject: | Re: How is this possible? | | Viewed: | 47 times | | Topic: | Problem Order | |
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| A moment ago I got an e-mail from Bricklink admin, this buyers account has been
terminated.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Dec 26, 2022 20:07 | | Subject: | Re: How is this possible? | | Viewed: | 54 times | | Topic: | Problem Order | |
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| In Problem Order, tonnic writes:
| | In Problem Order, 1001bricks writes:
| | | | Now I, and maybe other sellers have to wait for 4 days to start an NPB, wait
another week to complete it while a revoked buyer would mean I could cancel immediately.
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It's partly your fault, sorry to say.
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Partly my fault?
If you would really look into this case you would possibly notice this buyer
has no intention at all to buy and or pay.
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That's the idea, with auto checkout, he pays or he doesn't place the
order: no NPB.
In short, of course.
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| | | | | | | | | Author: | yorbrick | | Posted: | Dec 27, 2022 04:02 | | Subject: | Re: How is this possible? | | Viewed: | 52 times | | Topic: | Problem Order | |
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Partly my fault?
If you would really look into this case you would possibly notice this buyer
has no intention at all to buy and or pay.
Well, this is at least my idea looking at a minus 8.
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And IC would have stopped them from messing you around. Putting a barrier (here,
payment) in front of someone here that wants to cause chaos means they ignore
you and go on and do it to someone else. Of course, IC can fail where there is
no postage option, or if the buyer can find parts in your store with missing
data, but finding those is also a barrier to their behaviour.
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| | | | | | | | | | | Author: | tonnic | | Posted: | Dec 27, 2022 07:30 | | Subject: | Re: How is this possible? | | Viewed: | 43 times | | Topic: | Problem Order | |
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| In Problem Order, yorbrick writes:
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Partly my fault?
If you would really look into this case you would possibly notice this buyer
has no intention at all to buy and or pay.
Well, this is at least my idea looking at a minus 8.
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And IC would have stopped them from messing you around. Putting a barrier (here,
payment) in front of someone here that wants to cause chaos means they ignore
you and go on and do it to someone else. Of course, IC can fail where there is
no postage option, or if the buyer can find parts in your store with missing
data, but finding those is also a barrier to their behaviour.
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Me and at least 22 others are at fault but I understand your message.
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| | | | | | | | | | | Author: | tonnic | | Posted: | Dec 27, 2022 07:44 | | Subject: | Re: How is this possible? | | Viewed: | 47 times | | Topic: | Problem Order | |
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| In Problem Order, yorbrick writes:
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Partly my fault?
If you would really look into this case you would possibly notice this buyer
has no intention at all to buy and or pay.
Well, this is at least my idea looking at a minus 8.
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And IC would have stopped them from messing you around. Putting a barrier (here,
payment) in front of someone here that wants to cause chaos means they ignore
you and go on and do it to someone else. Of course, IC can fail where there is
no postage option, or if the buyer can find parts in your store with missing
data, but finding those is also a barrier to their behaviour.
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I know I am a bit stubborn but I think I would prefer a buyer like this to receive
some NPB’s than the possibility of having them as a paying customer that receives
the Lego, report it as not received and gets the payment refunded.
So, maybe, not having IC isn’t that bad in this matter.
I also think as a seller that ships in the Netherlands only it isn’t necessary
but I could be wrong.
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Dec 27, 2022 10:42 | | Subject: | Re: How is this possible? | | Viewed: | 41 times | | Topic: | Problem Order | |
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I know I am a bit stubborn but I think I would prefer a buyer like this to receive
some NPB’s than the possibility of having them as a paying customer that receives
the Lego, report it as not received and gets the payment refunded.
So, maybe, not having IC isn’t that bad in this matter.
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That can happen for manual invoicing too. It is only if you can convince them
to pay with a method that they cannot reverse if they don't receive the goods
that the seller is "safe".
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| | | | | | | | | | | | | Author: | infinibrix | | Posted: | Dec 27, 2022 11:48 | | Subject: | Re: How is this possible? | | Viewed: | 46 times | | Topic: | Problem Order | |
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| In Problem Order, tonnic writes:
| | In Problem Order, yorbrick writes:
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Partly my fault?
If you would really look into this case you would possibly notice this buyer
has no intention at all to buy and or pay.
Well, this is at least my idea looking at a minus 8.
|
And IC would have stopped them from messing you around. Putting a barrier (here,
payment) in front of someone here that wants to cause chaos means they ignore
you and go on and do it to someone else. Of course, IC can fail where there is
no postage option, or if the buyer can find parts in your store with missing
data, but finding those is also a barrier to their behaviour.
|
I know I am a bit stubborn but I think I would prefer a buyer like this to receive
some NPB’s than the possibility of having them as a paying customer that receives
the Lego, report it as not received and gets the payment refunded.
So, maybe, not having IC isn’t that bad in this matter.
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Well yes quite right because regardless of whether the buyer is a time waster
or simply a bit indecisive its better to find out before you've shipped the
goods compared with having them change their mind or intentionally mess you around
after goods have been paid, picked and shipped
However NPB's in general aren't a big issue for me because if a customer
wants to cancel their order I think they should be well within their right to
do so as most consumers within any line of trade are given that fair equal right
and so I don't know why Bricklink should give sellers a platform where they
can punish their customers just for changing their mind when in some cases fees
and terms within a sellers store may not even be very clear or fair?
The only time I would take issue with a NPB is if after not paying for an order
they then don't communicate or respond either?
Therefore if we're gonna punish a buyer it should be for being a NRB (Non
Responsive Buyer) There should be no need for a NPB option if we have that option
instead!?
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| | | | | | | | | | | | | | | Author: | tonnic | | Posted: | Dec 27, 2022 12:22 | | Subject: | Re: How is this possible? | | Viewed: | 41 times | | Topic: | Problem Order | |
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| In Problem Order, infinibrix writes:
| | In Problem Order, tonnic writes:
| | In Problem Order, yorbrick writes:
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Partly my fault?
If you would really look into this case you would possibly notice this buyer
has no intention at all to buy and or pay.
Well, this is at least my idea looking at a minus 8.
|
And IC would have stopped them from messing you around. Putting a barrier (here,
payment) in front of someone here that wants to cause chaos means they ignore
you and go on and do it to someone else. Of course, IC can fail where there is
no postage option, or if the buyer can find parts in your store with missing
data, but finding those is also a barrier to their behaviour.
|
I know I am a bit stubborn but I think I would prefer a buyer like this to receive
some NPB’s than the possibility of having them as a paying customer that receives
the Lego, report it as not received and gets the payment refunded.
So, maybe, not having IC isn’t that bad in this matter.
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Well yes quite right because regardless of whether the buyer is a time waster
or simply a bit indecisive its better to find out before you've shipped the
goods compared with having them change their mind or intentionally mess you around
after goods have been paid, picked and shipped
However NPB's in general aren't a big issue for me because if a customer
wants to cancel their order I think they should be well within their right to
do so as most consumers within any line of trade are given that fair equal right
and so I don't know why Bricklink should give sellers a platform where they
can punish their customers just for changing their mind when in some cases fees
and terms within a sellers store may not even be very clear or fair?
The only time I would take issue with a NPB is if after not paying for an order
they then don't communicate or respond either?
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I fully agree with you. For me the key is communication.
If a buyer wants to have an order cancelled it is fine with me.
But if they never leave a message I cannot know what their plans are.
The only thing I can do is send an e-mail through the Bricklink system as a reminder
3-4 days after sending the invoice.
When no response and/or payment after 7 days I start an NPB. Sometimes this leads
to a response with a request to cancel, a payment or nothing at all and therefore
completion of the NPB.
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Therefore if we're gonna punish a buyer it should be for being a NRB (Non
Responsive Buyer) There should be no need for a NPB option if we have that option
instead!?
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| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 27, 2022 12:51 | | Subject: | Re: How is this possible? | | Viewed: | 56 times | | Topic: | Problem Order | |
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| | | | | And IC would have stopped them from messing you around. Putting a barrier (here,
payment) in front of someone here that wants to cause chaos means they ignore
you and go on and do it to someone else. Of course, IC can fail where there is
no postage option, or if the buyer can find parts in your store with missing
data, but finding those is also a barrier to their behaviour.
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I know I am a bit stubborn but I think I would prefer a buyer like this to receive
some NPB’s than the possibility of having them as a paying customer that receives
the Lego, report it as not received and gets the payment refunded.
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This is assuming buyers are bad.
Without AC+IP kids playing will place orders and forget them.
With AC+IP, they simply won't place the order.
The case you're talking about is, frankly, extremely rare.
And much more, even if you don't set up AC+IP it still can happen: you send
the invoice, the buyer pays, say it's not received, and you've to refund.
| | I also think as a seller that ships in the Netherlands only it isn’t necessary
but I could be wrong.
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At the contrary, AC within a single Country is VERY easy to set up contrary to
International... You really should try this.
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Dec 27, 2022 09:46 | | Subject: | Re: How is this possible? | | Viewed: | 47 times | | Topic: | Problem Order | |
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| In Problem Order, yorbrick writes:
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Partly my fault?
If you would really look into this case you would possibly notice this buyer
has no intention at all to buy and or pay.
Well, this is at least my idea looking at a minus 8.
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And IC would have stopped them from messing you around. Putting a barrier (here,
payment) in front of someone here that wants to cause chaos means they ignore
you and go on and do it to someone else. Of course, IC can fail where there is
no postage option, or if the buyer can find parts in your store with missing
data, but finding those is also a barrier to their behaviour.
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If you use the setting to only allow IC methods to new buyers then I don't
think even the "failsafe" manual option will work.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 27, 2022 12:47 | | Subject: | Re: How is this possible? | | Viewed: | 32 times | | Topic: | Problem Order | |
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| In Problem Order, yorbrick writes:
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Partly my fault?
If you would really look into this case you would possibly notice this buyer
has no intention at all to buy and or pay.
Well, this is at least my idea looking at a minus 8.
|
And IC would have stopped them from messing you around. Putting a barrier (here,
payment) in front of someone here that wants to cause chaos means they ignore
you and go on and do it to someone else. Of course, IC can fail where there is
no postage option, or if the buyer can find parts in your store with missing
data, but finding those is also a barrier to their behaviour.
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^this - thank you!
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| | | | | | | Author: | UTLF | | Posted: | Dec 26, 2022 19:08 | | Subject: | (Cancelled) | | Viewed: | 66 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | Author: | 1001bricks | | Posted: | Dec 26, 2022 20:12 | | Subject: | Re: How is this possible? | | Viewed: | 77 times | | Topic: | Problem Order | |
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| In Problem Order, UTLF writes:
| | Always quick to blame the seller for the actions of the buyer; why is that?
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Oh please 
OF COURSE this buyer is bad and a scammer!
But AC/IP does help against this, A LOT.
As you think of course - my name is nobody.
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Netherlands, Noord-Holland
Canada, Ontario
Germany, Schleswig-Holstein
France, Provence-Alpes-Côte d'Azur
United Kingdom, England
USA, New Jersey
