|
 |
| | | Author: | Ambrella  | | Posted: | Dec 1, 2022 02:35 | | Subject: | My store got suspended by unknown reason | | Viewed: | 310 times | | Topic: | Help | |
|
| Hello,
When I woke up this morning I saw that my store got suspended. Reason: preventive
action
I don't know why, because I have 0 NSS and 0 NPB ..
The only thing that I know is that I forgot to pay the fee in november. Just
paid it now, but the store is not re-opened.
I contacted Bricklink, but I don't know when they will answer.
Can anyone help me?
Thx
Grtz
Bart
|
|
| | | | | |
| | | | | Author: | Ambrella | | Posted: | Dec 1, 2022 02:38 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 73 times | | Topic: | Help | |
|
| In Help, Ambrella writes:
| | Hello,
When I woke up this morning I saw that my store got suspended. Reason: preventive
action
I don't know why, because I have 0 NSS and 0 NPB ..
The only thing that I know is that I forgot to pay the fee in november. Just
paid it now, but the store is not re-opened.
I contacted Bricklink, but I don't know when they will answer.
Can anyone help me?
Thx
Grtz
Bart
|
not paying the bill can't be the reason because this is wrtitten on my bill:
Payment due Dec 4, 2022
|
|
| | | | | |
| | | | | Author: | rankster | | Posted: | Dec 1, 2022 03:05 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 80 times | | Topic: | Help | |
|
| In Help, Ambrella writes:
| | Hello,
When I woke up this morning I saw that my store got suspended. Reason: preventive
action
I don't know why, because I have 0 NSS and 0 NPB ..
The only thing that I know is that I forgot to pay the fee in november. Just
paid it now, but the store is not re-opened.
I contacted Bricklink, but I don't know when they will answer.
Can anyone help me?
Thx
Grtz
Bart
|
It's just a guess but it could be that you added your WhatsApp contact in
your Store Slogan and Announcement lines which violates the ToS.
https://www.bricklink.com/v3/terms_of_service.page
"Using user contact information obtained from BrickLink or the Site or using
any feature of the Site to offer to sell items outside of the Site."
|
|
| | | | | | | | | |
| | | | | | | Author: | TheCuteGiraffe | | Posted: | Dec 1, 2022 03:09 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 66 times | | Topic: | Help | |
|
| I didnt want to say anything but I did notice that as the first thing I saw when
I went onto their shop.
|
|
| | | | | |
| | | | | Author: | StarBrick | | Posted: | Dec 1, 2022 03:13 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 77 times | | Topic: | Help | |
|
| Here we go again (song by The Waterboys, look up the lyrics  )......
@BL Admin or whoever will read this: PLZ implement a 'warn first, you
can shoot later'-strategy instead of this 'shoot first, o sorry, we didn't
mean to but felt like we had to....'-strategy.
For reasons unknown (sounds like a black hole....) it remains silent.
|
|
| | | | | | | | | |
| | | | | | | Author: | TheCuteGiraffe | | Posted: | Dec 1, 2022 03:19 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 67 times | | Topic: | Help | |
|
| +1 So people get a warning and don't wait ages before getting their shop/buying
privileges removed.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | TheCuteGiraffe | | Posted: | Dec 1, 2022 03:19 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 52 times | | Topic: | Help | |
|
| | *getting them given back |
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | StarBrick | | Posted: | Dec 1, 2022 03:33 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 67 times | | Topic: | Help | |
|
| In Help, TheCuteGiraffe writes:
| | +1 So people get a warning and don't wait ages before getting their shop/buying
privileges removed.
|
yup, pretty normal behaviour.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | TheCuteGiraffe | | Posted: | Dec 1, 2022 03:49 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 77 times | | Topic: | Help | |
|
| MMmmm
Hopefully the error 404 stuff gets fixed soon, I still get it every couple of
minutes.
|
|
| | | | | | | | | |
| | | | | | | Author: | tons_of_bricks | | Posted: | Dec 1, 2022 06:16 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 72 times | | Topic: | Help | |
|
| In Help, StarBrick writes:
| | Here we go again (song by The Waterboys, look up the lyrics )......
@BL Admin or whoever will read this: PLZ implement a 'warn first, you
can shoot later'-strategy instead of this 'shoot first, o sorry, we didn't
mean to but felt like we had to....'-strategy.
For reasons unknown (sounds like a black hole....) it remains silent.
|
I agree. If most were just given a warning like, "Hey, you have this on your
page or you're doing this which is against our ToS. If it's not resolved
in x amount of days, your store will be suspended", I think close to 100% would
immediately fix what they were doing wrong and everyone would be happy.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Ambrella | | Posted: | Dec 1, 2022 06:28 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 73 times | | Topic: | Help | |
|
| In Help, firestar246 writes:
| | In Help, StarBrick writes:
| | Here we go again (song by The Waterboys, look up the lyrics )......
@BL Admin or whoever will read this: PLZ implement a 'warn first, you
can shoot later'-strategy instead of this 'shoot first, o sorry, we didn't
mean to but felt like we had to....'-strategy.
For reasons unknown (sounds like a black hole....) it remains silent.
|
I agree. If most were just given a warning like, "Hey, you have this on your
page or you're doing this which is against our ToS. If it's not resolved
in x amount of days, your store will be suspended", I think close to 100% would
immediately fix what they were doing wrong and everyone would be happy.
|
Thx everyone for telling me the reason why my store proabably get suspended.
I did not knew that it was forbidden. I erased my number now... Anyone knows
what 's the fastest move to get my store re opened??? I do this for a living,
so it's pretty urgent... Very sad that there wasn't a warning first indeed...
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Brickwilbo | | Posted: | Dec 1, 2022 06:52 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 64 times | | Topic: | Help | |
|
| In Help, Ambrella writes:
| | In Help, firestar246 writes:
| | In Help, StarBrick writes:
| | Here we go again (song by The Waterboys, look up the lyrics )......
@BL Admin or whoever will read this: PLZ implement a 'warn first, you
can shoot later'-strategy instead of this 'shoot first, o sorry, we didn't
mean to but felt like we had to....'-strategy.
For reasons unknown (sounds like a black hole....) it remains silent.
|
I agree. If most were just given a warning like, "Hey, you have this on your
page or you're doing this which is against our ToS. If it's not resolved
in x amount of days, your store will be suspended", I think close to 100% would
immediately fix what they were doing wrong and everyone would be happy.
|
Thx everyone for telling me the reason why my store proabably get suspended.
I did not knew that it was forbidden. I erased my number now... Anyone knows
what 's the fastest move to get my store re opened??? I do this for a living,
so it's pretty urgent... Very sad that there wasn't a warning first indeed...
|
https://www.bricklink.com/helpDesk.asp?helpDeskID=148
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | StarBrick | | Posted: | Dec 1, 2022 07:16 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 50 times | | Topic: | Help | |
|
| | it's open again |
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Ambrella | | Posted: | Dec 1, 2022 07:18 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 92 times | | Topic: | Help | |
|
| In Help, StarBrick writes:
| | it's open again
|
Thx ! I have no communication received , but glad it's open again.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Dec 1, 2022 09:56 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 61 times | | Topic: | Help | |
|
| In Help, Ambrella writes:
| | In Help, StarBrick writes:
| | it's open again
|
Thx ! I have no communication received , but glad it's open again.
|
It's totally bizarre that they don't send a message to say you've
been shut down and another that you have been allowed to reopen again.
I wonder what the issue was. The whatsapp number being the issue doesn't
seem right, as you still have it on your terms / splash page, as do quite a few
other sellers. Having contact details is very different from offering to deal
outside of the BL system, and businesses in some countries are legally meant
to show contact details so buyers know who they are dealing with before placing
an order.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | Poncke | | Posted: | Dec 1, 2022 14:02 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 72 times | | Topic: | Help | |
|
| In Help, yorbrick writes:
| | In Help, Ambrella writes:
| | In Help, StarBrick writes:
| | it's open again
|
Thx ! I have no communication received , but glad it's open again.
|
It's totally bizarre that they don't send a message to say you've
been shut down and another that you have been allowed to reopen again.
I wonder what the issue was. The whatsapp number being the issue doesn't
seem right, as you still have it on your terms / splash page, as do quite a few
other sellers. Having contact details is very different from offering to deal
outside of the BL system, and businesses in some countries are legally meant
to show contact details so buyers know who they are dealing with before placing
an order.
|
Customer service is a mess, nothing compared to the CS from the company that
owns them.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 1, 2022 14:48 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 48 times | | Topic: | Help | |
|
| In Help, Poncke writes:
| | In Help, yorbrick writes:
| | In Help, Ambrella writes:
| | In Help, StarBrick writes:
| | it's open again
|
Thx ! I have no communication received , but glad it's open again.
|
It's totally bizarre that they don't send a message to say you've
been shut down and another that you have been allowed to reopen again.
I wonder what the issue was. The whatsapp number being the issue doesn't
seem right, as you still have it on your terms / splash page, as do quite a few
other sellers. Having contact details is very different from offering to deal
outside of the BL system, and businesses in some countries are legally meant
to show contact details so buyers know who they are dealing with before placing
an order.
|
Customer service is a mess, nothing compared to the CS from the company that
owns them.
|
LEGO customer service ain’t perfect. I contacted them about a missing promo in
my order and they got everything ready to ship one out I saw the status on my
LEGO account and everything then a day or 2 later it was just marked as cancelled
with no contact from them
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | UTLF | | Posted: | Dec 1, 2022 14:59 | | Subject: | (Cancelled) | | Viewed: | 44 times | | Topic: | Help | |
|
| | (Cancelled) |
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 1, 2022 15:05 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 54 times | | Topic: | Help | |
|
| In Help, 1P writes:
| | | | LEGO customer service ain’t perfect. I contacted them about a missing promo in my order and they got everything ready to ship one out I saw the status on my LEGO account and everything then a day or 2 later it was just marked as cancelled with no contact from them
|
Yeah, they do that often and don't follow up with it; if you contact them
and tell them what happened, they'll place another order for the missing
GWP, and then that will get cancelled too - whatever automated system they have
in place for validating orders is horrible, you can't even request replacement
parts without it cancelling even if it's a basic brick & not something licensed
or "special"
|
ya it sounds bad. once it was marked as cancelled I decide to just save time
and drop it and leave it be even though I had to spend $320 to qualify for that
promo...
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | Poncke | | Posted: | Dec 1, 2022 15:23 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 48 times | | Topic: | Help | |
|
| In Help, Nubs_Select writes:
| | In Help, Poncke writes:
| | In Help, yorbrick writes:
| | In Help, Ambrella writes:
| | In Help, StarBrick writes:
| | it's open again
|
Thx ! I have no communication received , but glad it's open again.
|
It's totally bizarre that they don't send a message to say you've
been shut down and another that you have been allowed to reopen again.
I wonder what the issue was. The whatsapp number being the issue doesn't
seem right, as you still have it on your terms / splash page, as do quite a few
other sellers. Having contact details is very different from offering to deal
outside of the BL system, and businesses in some countries are legally meant
to show contact details so buyers know who they are dealing with before placing
an order.
|
Customer service is a mess, nothing compared to the CS from the company that
owns them.
|
LEGO customer service ain’t perfect. I contacted them about a missing promo in
my order and they got everything ready to ship one out I saw the status on my
LEGO account and everything then a day or 2 later it was just marked as cancelled
with no contact from them
|
the ordering system sucks when you go over the allowed quantities, but their
CS has been outstanding. On a side note, they confirmed lots of complaints about
the order process and are looking to improve it. Again something BL can take
example from.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 1, 2022 15:26 | | Subject: | Re: My store got suspended by unknown reason | | Viewed: | 50 times | | Topic: | Help | |
|
| In Help, Poncke writes:
| | In Help, Nubs_Select writes:
| | In Help, Poncke writes:
| | In Help, yorbrick writes:
| | In Help, Ambrella writes:
| | In Help, StarBrick writes:
| | it's open again
|
Thx ! I have no communication received , but glad it's open again.
|
It's totally bizarre that they don't send a message to say you've
been shut down and another that you have been allowed to reopen again.
I wonder what the issue was. The whatsapp number being the issue doesn't
seem right, as you still have it on your terms / splash page, as do quite a few
other sellers. Having contact details is very different from offering to deal
outside of the BL system, and businesses in some countries are legally meant
to show contact details so buyers know who they are dealing with before placing
an order.
|
Customer service is a mess, nothing compared to the CS from the company that
owns them.
|
LEGO customer service ain’t perfect. I contacted them about a missing promo in
my order and they got everything ready to ship one out I saw the status on my
LEGO account and everything then a day or 2 later it was just marked as cancelled
with no contact from them
|
the ordering system sucks when you go over the allowed quantities, but their
CS has been outstanding. On a side note, they confirmed lots of complaints about
the order process and are looking to improve it. Again something BL can take
example from.
|
I only placed 2 order the entire month  and nothing went over any limits
|
|
|
|
|
|
Belgium
Austria, Wien
Australia, Victoria
Netherlands, Gelderland
USA, Missouri
United Kingdom, England
Ireland, Meath
Canada, Ontario