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| | | Author: | calsbricks  | | Posted: | Nov 25, 2022 05:53 | | Subject: | What to do about 0 feedba\ck buyers who ..... | | Viewed: | 220 times | | Topic: | Problem | |
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| Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
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| | | | | Author: | SezaR | | Posted: | Nov 25, 2022 06:00 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 62 times | | Topic: | Problem | |
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| I rarely get non-responding buyers.
Maybe the difference between our shops is that I enabled "quote request" and
I made it clear that they need to submit a quote request for a quote (no answer
through messaging for that)
In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
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| | | | | Author: | UTLF | | Posted: | Nov 25, 2022 06:11 | | Subject: | (Cancelled) | | Viewed: | 54 times | | Topic: | Problem | |
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| | (Cancelled) |
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| | | | | | | Author: | calsbricks | | Posted: | Nov 25, 2022 06:30 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 50 times | | Topic: | Problem | |
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| In Problem, 1P writes:
| | I agree with this, I've had 6 NPB since June, and 2 of those even had 10
- 20 positive feedback!
It's absolutely ridiculous, I have quotes enabled & it's the first thing
you see in my store terms, yet these people just go on ahead and place orders
only to never reply when contacted through Bricklink and to the email listed
in the order
At this point I have no problem issuing NPB, though I wish Bricklink would lower
the wait time for sellers as it takes close to 2 weeks to complete the NPB complaint
- it would be better if they made it 7 days total (3 before filing, 4 before
completing the NPB after it was filed)
If the buyer doesn't reply within the first 3 days, I think it's safe
to say they aren't going to pay
|
Interesting not just us who has seen a rise
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| | | | | Author: | Dino | | Posted: | Nov 25, 2022 06:23 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 50 times | | Topic: | Problem | |
|
| In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
So you want to exclude buyers without sufficient reviews from your store? Then
others should make sure that the potential buyer gets enough reviews to buy from
you as well.
I can only hope that these buyers mark your store as "least favorite".
|
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| | | | | | | Author: | calsbricks | | Posted: | Nov 25, 2022 06:34 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 48 times | | Topic: | Problem | |
|
| In Problem, Dino writes:
| | In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
So you want to exclude buyers without sufficient reviews from your store? Then
others should make sure that the potential buyer gets enough reviews to buy from
you as well.
I can only hope that these buyers mark your store as "least favorite".
|
Not really sure what has offended you but least favourite is a bit on the harsh
side isn't it? We are running a business and when we see a drastic increase
in npb's we feel it is something that needs to be looked at by BL.
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| | | | | | | | | Author: | SylvainLS | | Posted: | Nov 25, 2022 06:46 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 41 times | | Topic: | Problem | |
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| In Problem, calsbricks writes:
| | […]
| | So you want to exclude buyers without sufficient reviews from your store? Then
others should make sure that the potential buyer gets enough reviews to buy from
you as well.
I can only hope that these buyers mark your store as "least favorite".
|
Not really sure what has offended you but least favourite is a bit on the harsh
side isn't it?
|
Isn’t it exactly what you want: That BL automatically least favourite the 0-feedback
buyers from your store?
| | We are running a business and when we see a drastic increase
in npb's we feel it is something that needs to be looked at by BL.
|
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| | | | | | | | | | | Author: | calsbricks | | Posted: | Nov 25, 2022 06:58 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 44 times | | Topic: | Problem | |
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| In Problem, SylvainLS writes:
| | In Problem, calsbricks writes:
| | […]
| | So you want to exclude buyers without sufficient reviews from your store? Then
others should make sure that the potential buyer gets enough reviews to buy from
you as well.
I can only hope that these buyers mark your store as "least favorite".
|
Not really sure what has offended you but least favourite is a bit on the harsh
side isn't it?
|
Isn’t it exactly what you want: That BL automatically least favourite the 0-feedback
buyers from your store?
| | We are running a business and when we see a drastic increase
in npb's we feel it is something that needs to be looked at by BL.
|
|
The choice wou;ld be the stores if that is what they want. There has to be a
better way to deal with this which is fair and equitable on all sides. - the
current situation is not . At least if they were not allowed to buy from your
store until they established themselves as a genuine buyer they would not be
least favorite but now they get a completed npb and negative feedback and are
stop listed.
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Nov 25, 2022 07:23 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 40 times | | Topic: | Problem | |
|
| In Problem, calsbricks writes:
| | In Problem, SylvainLS writes:
| | In Problem, calsbricks writes:
| | […]
| | So you want to exclude buyers without sufficient reviews from your store? Then
others should make sure that the potential buyer gets enough reviews to buy from
you as well.
I can only hope that these buyers mark your store as "least favorite".
|
Not really sure what has offended you but least favourite is a bit on the harsh
side isn't it?
|
Isn’t it exactly what you want: That BL automatically least favourite the 0-feedback
buyers from your store?
| | We are running a business and when we see a drastic increase
in npb's we feel it is something that needs to be looked at by BL.
|
|
The choice wou;ld be the stores if that is what they want. There has to be a
better way to deal with this which is fair and equitable on all sides. - the
current situation is not . At least if they were not allowed to buy from your
store until they established themselves as a genuine buyer they would not be
least favorite but now they get a completed npb and negative feedback and are
stop listed.
|
So you don't want any new buyers at bricklink, unless other sellers deal
with them first until they are proven to be good enough to shop with you?
Maybe it is a good idea. Combined with fee changes. Sellers that allow new buyers
(necessary to keep the site alive in the long term) should get lower fees, offset
by higher fees for those that will only accept orders from established buyers.
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| | | | | | | | | | | | | | | Author: | calsbricks | | Posted: | Nov 25, 2022 07:30 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 50 times | | Topic: | Problem | |
|
| In Problem, yorbrick writes:
| | In Problem, calsbricks writes:
| | In Problem, SylvainLS writes:
| | In Problem, calsbricks writes:
| | […]
| | So you want to exclude buyers without sufficient reviews from your store? Then
others should make sure that the potential buyer gets enough reviews to buy from
you as well.
I can only hope that these buyers mark your store as "least favorite".
|
Not really sure what has offended you but least favourite is a bit on the harsh
side isn't it?
|
Isn’t it exactly what you want: That BL automatically least favourite the 0-feedback
buyers from your store?
| | We are running a business and when we see a drastic increase
in npb's we feel it is something that needs to be looked at by BL.
|
|
The choice wou;ld be the stores if that is what they want. There has to be a
better way to deal with this which is fair and equitable on all sides. - the
current situation is not . At least if they were not allowed to buy from your
store until they established themselves as a genuine buyer they would not be
least favorite but now they get a completed npb and negative feedback and are
stop listed.
|
So you don't want any new buyers at bricklink, unless other sellers deal
with them first until they are proven to be good enough to shop with you?
Maybe it is a good idea. Combined with fee changes. Sellers that allow new buyers
(necessary to keep the site alive in the long term) should get lower fees, offset
by higher fees for those that will only accept orders from established buyers.
|
Not sure I agree with that. Fees are not the issue. Non-serious buyers are. At
present you can choose the countries you sell to you,can set your terms and your
prices all fine but you cannot decide who to sell to within the countries that
you serve other than negative feeback. So expand that a bbd let stores/businesses
choose - but penalise them for making a sensible business decision - not sure
that would go down well at all.
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| | | | | | | | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Nov 25, 2022 08:39 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 34 times | | Topic: | Problem | |
|
| In Problem, calsbricks writes:
| | In Problem, yorbrick writes:
| | In Problem, calsbricks writes:
| | In Problem, SylvainLS writes:
| | In Problem, calsbricks writes:
| | […]
| | So you want to exclude buyers without sufficient reviews from your store? Then
others should make sure that the potential buyer gets enough reviews to buy from
you as well.
I can only hope that these buyers mark your store as "least favorite".
|
Not really sure what has offended you but least favourite is a bit on the harsh
side isn't it?
|
Isn’t it exactly what you want: That BL automatically least favourite the 0-feedback
buyers from your store?
| | We are running a business and when we see a drastic increase
in npb's we feel it is something that needs to be looked at by BL.
|
|
The choice wou;ld be the stores if that is what they want. There has to be a
better way to deal with this which is fair and equitable on all sides. - the
current situation is not . At least if they were not allowed to buy from your
store until they established themselves as a genuine buyer they would not be
least favorite but now they get a completed npb and negative feedback and are
stop listed.
|
So you don't want any new buyers at bricklink, unless other sellers deal
with them first until they are proven to be good enough to shop with you?
Maybe it is a good idea. Combined with fee changes. Sellers that allow new buyers
(necessary to keep the site alive in the long term) should get lower fees, offset
by higher fees for those that will only accept orders from established buyers.
|
Not sure I agree with that. Fees are not the issue. Non-serious buyers are. At
present you can choose the countries you sell to you,can set your terms and your
prices all fine but you cannot decide who to sell to within the countries that
you serve other than negative feeback. So expand that a bbd let stores/businesses
choose - but penalise them for making a sensible business decision - not sure
that would go down well at all.
|
I don't see how it's sensible. If it's sensible, then just about
everyone should do it. Yet if everyone blocked new buyers from buying until they're
established, how are they going to get established? Boom, no new buyers can do
anything and you've just killed bricklink.
|
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| | | | | | | | | | | | | | | | | | | Author: | calsbricks | | Posted: | Nov 25, 2022 08:50 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 33 times | | Topic: | Problem | |
|
| In Problem, firestar246 writes:
| | In Problem, calsbricks writes:
| | In Problem, yorbrick writes:
| | In Problem, calsbricks writes:
| | In Problem, SylvainLS writes:
| | In Problem, calsbricks writes:
| | […]
| | So you want to exclude buyers without sufficient reviews from your store? Then
others should make sure that the potential buyer gets enough reviews to buy from
you as well.
I can only hope that these buyers mark your store as "least favorite".
|
Not really sure what has offended you but least favourite is a bit on the harsh
side isn't it?
|
Isn’t it exactly what you want: That BL automatically least favourite the 0-feedback
buyers from your store?
| | We are running a business and when we see a drastic increase
in npb's we feel it is something that needs to be looked at by BL.
|
|
The choice wou;ld be the stores if that is what they want. There has to be a
better way to deal with this which is fair and equitable on all sides. - the
current situation is not . At least if they were not allowed to buy from your
store until they established themselves as a genuine buyer they would not be
least favorite but now they get a completed npb and negative feedback and are
stop listed.
|
So you don't want any new buyers at bricklink, unless other sellers deal
with them first until they are proven to be good enough to shop with you?
Maybe it is a good idea. Combined with fee changes. Sellers that allow new buyers
(necessary to keep the site alive in the long term) should get lower fees, offset
by higher fees for those that will only accept orders from established buyers.
|
Not sure I agree with that. Fees are not the issue. Non-serious buyers are. At
present you can choose the countries you sell to you,can set your terms and your
prices all fine but you cannot decide who to sell to within the countries that
you serve other than negative feeback. So expand that a bbd let stores/businesses
choose - but penalise them for making a sensible business decision - not sure
that would go down well at all.
|
I don't see how it's sensible. If it's sensible, then just about
everyone should do it. Yet if everyone blocked new buyers from buying until they're
established, how are they going to get established? Boom, no new buyers can do
anything and you've just killed bricklink.
|
Your logic is correct however it is very unlikely that everyone would block 0
feedback buyers. Ours was just a thought - something needs to be done to deal
with these individuals who place an order and then disappear. We can block negative
feedback buyers and we can stop list who we choose. We can also not ship to certain
countries, make up our own terms and prices but we cannot prevent non-genuine
buyers from creating more work and then walking away from it - more thought needs
to be put into this.
|
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| | | | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Nov 25, 2022 08:57 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 38 times | | Topic: | Problem | |
|
| In Problem, calsbricks writes:
| | In Problem, firestar246 writes:
| | In Problem, calsbricks writes:
| | In Problem, yorbrick writes:
| | In Problem, calsbricks writes:
| | In Problem, SylvainLS writes:
| | In Problem, calsbricks writes:
| | […]
| | So you want to exclude buyers without sufficient reviews from your store? Then
others should make sure that the potential buyer gets enough reviews to buy from
you as well.
I can only hope that these buyers mark your store as "least favorite".
|
Not really sure what has offended you but least favourite is a bit on the harsh
side isn't it?
|
Isn’t it exactly what you want: That BL automatically least favourite the 0-feedback
buyers from your store?
| | We are running a business and when we see a drastic increase
in npb's we feel it is something that needs to be looked at by BL.
|
|
The choice wou;ld be the stores if that is what they want. There has to be a
better way to deal with this which is fair and equitable on all sides. - the
current situation is not . At least if they were not allowed to buy from your
store until they established themselves as a genuine buyer they would not be
least favorite but now they get a completed npb and negative feedback and are
stop listed.
|
So you don't want any new buyers at bricklink, unless other sellers deal
with them first until they are proven to be good enough to shop with you?
Maybe it is a good idea. Combined with fee changes. Sellers that allow new buyers
(necessary to keep the site alive in the long term) should get lower fees, offset
by higher fees for those that will only accept orders from established buyers.
|
Not sure I agree with that. Fees are not the issue. Non-serious buyers are. At
present you can choose the countries you sell to you,can set your terms and your
prices all fine but you cannot decide who to sell to within the countries that
you serve other than negative feeback. So expand that a bbd let stores/businesses
choose - but penalise them for making a sensible business decision - not sure
that would go down well at all.
|
I don't see how it's sensible. If it's sensible, then just about
everyone should do it. Yet if everyone blocked new buyers from buying until they're
established, how are they going to get established? Boom, no new buyers can do
anything and you've just killed bricklink.
|
Your logic is correct however it is very unlikely that everyone would block 0
feedback buyers. Ours was just a thought - something needs to be done to deal
with these individuals who place an order and then disappear. We can block negative
feedback buyers and we can stop list who we choose. We can also not ship to certain
countries, make up our own terms and prices but we cannot prevent non-genuine
buyers from creating more work and then walking away from it - more thought needs
to be put into this.
|
You are expecting other sellers to deal with low feedback buyers until they are
good enough to meet your requirements. If low feedback bidders are that bad,
then sellers that deal with them to bring them up to the standard where you would
consider selling to them should be rewarded. And the simplest way to do that
is through a financial reward.
I imagine one of the big turn offs for new buyers is not being able to pay when
they have checked out, and worse still not knowing the total costs of their order.
The tool to solve that issue was already implemented and adopted by many stores.
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| | | | | | | | | | | | | | | | | | | | | | | Author: | calsbricks | | Posted: | Nov 25, 2022 09:20 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 38 times | | Topic: | Problem | |
|
| In Problem, yorbrick writes:
| | In Problem, calsbricks writes:
| | In Problem, firestar246 writes:
| | In Problem, calsbricks writes:
| | In Problem, yorbrick writes:
| | In Problem, calsbricks writes:
| | In Problem, SylvainLS writes:
| | In Problem, calsbricks writes:
| | […]
| | So you want to exclude buyers without sufficient reviews from your store? Then
others should make sure that the potential buyer gets enough reviews to buy from
you as well.
I can only hope that these buyers mark your store as "least favorite".
|
Not really sure what has offended you but least favourite is a bit on the harsh
side isn't it?
|
Isn’t it exactly what you want: That BL automatically least favourite the 0-feedback
buyers from your store?
| | We are running a business and when we see a drastic increase
in npb's we feel it is something that needs to be looked at by BL.
|
|
The choice wou;ld be the stores if that is what they want. There has to be a
better way to deal with this which is fair and equitable on all sides. - the
current situation is not . At least if they were not allowed to buy from your
store until they established themselves as a genuine buyer they would not be
least favorite but now they get a completed npb and negative feedback and are
stop listed.
|
So you don't want any new buyers at bricklink, unless other sellers deal
with them first until they are proven to be good enough to shop with you?
Maybe it is a good idea. Combined with fee changes. Sellers that allow new buyers
(necessary to keep the site alive in the long term) should get lower fees, offset
by higher fees for those that will only accept orders from established buyers.
|
Not sure I agree with that. Fees are not the issue. Non-serious buyers are. At
present you can choose the countries you sell to you,can set your terms and your
prices all fine but you cannot decide who to sell to within the countries that
you serve other than negative feeback. So expand that a bbd let stores/businesses
choose - but penalise them for making a sensible business decision - not sure
that would go down well at all.
|
I don't see how it's sensible. If it's sensible, then just about
everyone should do it. Yet if everyone blocked new buyers from buying until they're
established, how are they going to get established? Boom, no new buyers can do
anything and you've just killed bricklink.
|
Your logic is correct however it is very unlikely that everyone would block 0
feedback buyers. Ours was just a thought - something needs to be done to deal
with these individuals who place an order and then disappear. We can block negative
feedback buyers and we can stop list who we choose. We can also not ship to certain
countries, make up our own terms and prices but we cannot prevent non-genuine
buyers from creating more work and then walking away from it - more thought needs
to be put into this.
|
You are expecting other sellers to deal with low feedback buyers until they are
good enough to meet your requirements. If low feedback bidders are that bad,
then sellers that deal with them to bring them up to the standard where you would
consider selling to them should be rewarded. And the simplest way to do that
is through a financial reward.
I imagine one of the big turn offs for new buyers is not being able to pay when
they have checked out, and worse still not knowing the total costs of their order.
The tool to solve that issue was already implemented and adopted by many stores.
|
I understand your point but do not agree with your conclusions. Based on what
you say those of us who do not ship to certain countries should also be penalised.
The world is not like that yet- there needs to be a drastic improvement to ic
before we will entertain it and also a re-think on the onsite payment methods
which are associated with it.
Using your conclusions if a store doesnt offer certain items then they should
be penalised with h igher fees. The stores suffering from the spate of npb for
deadbeat non genuine buyers should not be panalised any more than they are now
with the wasted time and effort.
A genuine bl buyer who is starting out can easily get past the 0 feedback positon
- we did and so do thousands more. Why in heavens name would you want to penalise
a store for a deadbeat buyer.
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Nov 25, 2022 10:54 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 31 times | | Topic: | Problem | |
|
| | | I understand your point but do not agree with your conclusions. Based on what
you say those of us who do not ship to certain countries should also be penalised.
|
Not at all. Not shipping somewhere is based on the location and not the person.
If you don't ship to a specific reason, you don't ship there. Whereas
not selling to a zero feedback buyer is saying that you do not trust them enough
to complete a transaction but you will trust them once some other sellers have
verfied that they are worthy of entering your store.
| | Using your conclusions if a store doesnt offer certain items then they should
be penalised with h igher fees.
|
Nope, complete strawman here.
| | A genuine bl buyer who is starting out can easily get past the 0 feedback positon
- we did and so do thousands more. Why in heavens name would you want to penalise
a store for a deadbeat buyer.
|
A genuine buyer cannot get past zero feedback if there is a tool that sellers
can use to exclude them. If BL makes such a tool, it is at worst an admission
and at best a suggestion that new users cannot be trusted to buy at BL and there
is an incentive for sellers to use such a tool to stop them from buying.
In my view, IC does a huge deal to stop incomplete transactions, whether from
new or established buyers. Even if a buyer gets 10 feedback from sellers that
use IC, what is to say that they will not pull out of a transaction once they
come up against their first seller that refuses to use it, and expects the buyer
to wait to both find out the total and to pay for their order.
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| | | | | Author: | tons_of_bricks | | Posted: | Nov 25, 2022 06:33 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 31 times | | Topic: | Problem | |
|
| In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
Are you saying all 13% of those 0 feedback buyers don't pay? Because if not,
you're willing to lose the percent that does pay just to block the ones that
don't? Yes, it can be annoying. Before implementing IC, I had quite a few
non-paying buyers. But it's part of running a business. The good 0 feedback
buyers far outweigh the bad ones.
|
|
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| | | | | Author: | yorbrick | | Posted: | Nov 25, 2022 07:17 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 32 times | | Topic: | Problem | |
|
| In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
File and complete the NPB. Don't pick the order before payment, and time
lost is negligible.
|
|
| | | | | |
| | | | | Author: | alexwilcox | | Posted: | Nov 25, 2022 08:47 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 40 times | | Topic: | Problem | |
|
| In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
I really don't understand why you haven't set up instant checkout.
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| | | | | | | Author: | calsbricks | | Posted: | Nov 25, 2022 08:56 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 27 times | | Topic: | Problem | |
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| In Problem, alexwilcox writes:
| | In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
I really don't understand why you haven't set up instant checkout.
|
14 different boxes and we did set it up when it was first introduced. There are
currently over 4000 of the 11000 stores who do not use it for one reason or another.
If you do and it works well for you great that isn't the case for us. It
currently generates about a 5% error rate on shipping and it doesn't deal
well with large lot orders. The terms and conditions for the onsite payment
methods are also unacceptable to us.
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| | | | | | | | | Author: | alexwilcox | | Posted: | Nov 25, 2022 09:42 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 50 times | | Topic: | Problem | |
|
| In Problem, calsbricks writes:
| | In Problem, alexwilcox writes:
| | In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
I really don't understand why you haven't set up instant checkout.
|
14 different boxes and we did set it up when it was first introduced. There are
currently over 4000 of the 11000 stores who do not use it for one reason or another.
If you do and it works well for you great that isn't the case for us. It
currently generates about a 5% error rate on shipping and it doesn't deal
well with large lot orders. The terms and conditions for the onsite payment
methods are also unacceptable to us.
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so you won't accept an alleged 5% error rate on shipping but complain about
13% of buyers? That to me doesn't make any sense!
I currently have approx 9 or 10 different sized boxes and envelopes - it works
most of the time - the occasional undercharge of postage I can easily swallow
as it's pennies we're talking about. And if it's an overcharge then
you issue a refund - simple! A lot easier and quicker to deal with then NPB's.
And as a buyer - i'll always head to a store with instant checkout over one
that doesn't - the 4000 stores that don't offer IC are missing out.
Honestly from outside point of view it looks like you're making excuses and
are afraid of change. Just my 2p!!
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| | | | | | | Author: | 1001bricks | | Posted: | Nov 25, 2022 11:29 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 30 times | | Topic: | Problem | |
|
| In Problem, alexwilcox writes:
| | In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
I really don't understand why you haven't set up instant checkout.
|
In aviation it's called "tunnelisation" in French, don't know, maybe
"tunneling" or "tunnel effect" (psychology)?
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| | | | | | | | | Author: | 1001bricks | | Posted: | Nov 25, 2022 13:34 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 67 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, alexwilcox writes:
| | In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
I really don't understand why you haven't set up instant checkout.
|
In aviation it's called "tunnelisation" in French, don't know, maybe
"tunneling" or "tunnel effect" (psychology)?
|
Found it: cognitive tunneling.
Cognitive tunneling is the mental state in which your brain hangs on to the
thing that is closest to you or in front of you, and does not see the rest of
the environment, or other, relevant data.
In other words, sticking to the current known solution, always trying to improve
it, trying to see "the end of the tunnel" without taking measures to change the
focus and examine all other parameters and solutions - also because starting
a change is extremely difficult how our brain works 
Frankly it took me 10+ years to implement auto checkout, but the day it was released
it was a wonderful bright new world, even better than what imagined. And customers
are happy; no delay, no surprise, no discussion needed (but always welcome, of
course we keep manual method for specific cases).
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| | | | | Author: | zorbanj | | Posted: | Nov 25, 2022 08:55 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 36 times | | Topic: | Problem | |
|
| Offloading the responsibility of vetting new users to other stores is not the
answer. I would rather have the NPB completion window reduced from the current
12 days as it ties up the inventory. 12 days is too long.
Also, many sellers don't bother completing NPBs, which allows these deadbeats
to continue ordering from other sellers.
In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
|
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| | | | | | | Author: | calsbricks | | Posted: | Nov 25, 2022 08:57 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 32 times | | Topic: | Problem | |
|
| In Problem, zorbanj writes:
| | Offloading the responsibility of vetting new users to other stores is not the
answer. I would rather have the NPB completion window reduced from the current
12 days as it ties up the inventory. 12 days is too long.
Also, many sellers don't bother completing NPBs, which allows these deadbeats
to continue ordering from other sellers.
In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to cagreed. hoose rather than Bricklink.
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agreed
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| | | | | Author: | 3001Bricks | | Posted: | Nov 25, 2022 10:32 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 36 times | | Topic: | Problem | |
|
| In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
Happily serving 0 feedback buyers since 2015. Send them my way please. I'll
be happy to give them their very first feedback on Bricklink.
And yes IC is the answer. Instant Checkout removed 100% of non paying buyers.
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| | | | | | | Author: | tons_of_bricks | | Posted: | Nov 25, 2022 10:40 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 39 times | | Topic: | Problem | |
|
| In Problem, Gmid writes:
| | In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
Happily serving 0 feedback buyers since 2015. Send them my way please. I'll
be happy to give them their very first feedback on Bricklink.
And yes IC is the answer. Instant Checkout removed 100% of non paying buyers.
|
It's removed 99% for me. I'll still get the occasional one who buys something
missing a weight or dimensions and have to go through manual invoice and then
never pays. But for the most part, IC is amazing for both buyers and sellers.
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| | | | | Author: | 1001bricks | | Posted: | Nov 25, 2022 11:19 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 38 times | | Topic: | Problem | |
|
| In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
|
It's normal: you don't wish to implement auto checkout and instant payment.
And now another discussion; we already talked about this 2 years ago and you
were like "No I won't do it". Why posting though?
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| | | | | | | Author: | calsbricks | | Posted: | Nov 25, 2022 11:29 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 44 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
|
It's normal: you don't wish to implement auto checkout and instant payment.
And now another discussion; we already talked about this 2 years ago and you
were like "No I won't do it". Why posting though?
|
Because the problem rate has rocketed.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Nov 25, 2022 11:31 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 42 times | | Topic: | Problem | |
|
| In Problem, calsbricks writes:
| | In Problem, 1001bricks writes:
| | In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
|
It's normal: you don't wish to implement auto checkout and instant payment.
And now another discussion; we already talked about this 2 years ago and you
were like "No I won't do it". Why posting though?
|
Because the problem rate has rocketed.
|
OF COURSE, and it's going to be worse: while this was something in 2000,
nobody wants to wait for an invoice for 4$ in 2022.
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| | | | | | | | | | | Author: | brickpart | | Posted: | Nov 25, 2022 12:55 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 65 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, calsbricks writes:
| | In Problem, 1001bricks writes:
| | In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
|
It's normal: you don't wish to implement auto checkout and instant payment.
And now another discussion; we already talked about this 2 years ago and you
were like "No I won't do it". Why posting though?
|
Because the problem rate has rocketed.
|
OF COURSE, and it's going to be worse: while this was something in 2000,
nobody wants to wait for an invoice for 4$ in 2022.
|
I do not mind about 0-feedback buyers. Had already a some of them.
Just once the buyer request a cancellation. What I agreed (but don't need
to) and refund him the money.
As I only accept instant checkout, I already get the money before I proceed a
order.
I also do not clearly understand the advantage of invoice checkout procedure.
Its way more complicated and trouble making in my mind.
Just my two cents.
Tom / brickpart
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| | | | | Author: | rab1234 | | Posted: | Nov 26, 2022 19:51 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 64 times | | Topic: | Problem | |
|
| Wouldn’t the “seller protection” option work for you? Not just 0 feedback, but
it setup, I would assume they wouldn’t be able to shop with you).
In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
|
|
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| | | | | | | Author: | rab1234 | | Posted: | Nov 26, 2022 19:52 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 58 times | | Topic: | Problem | |
|
| Wouldn’t the “seller protection” option work for you? Not just 0 feedback, but
less than 5 feedback would only be allowed instant checkout (which since you
don’t have it setup, I would assume they wouldn’t be able to shop with you).
| |
In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
|
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| | | | | Author: | wildchicken13 | | Posted: | Nov 26, 2022 21:10 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 58 times | | Topic: | Problem | |
|
| In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
I agree. The solution is rather simple: require all buyers to receive one positive
feedback before they can buy anything. Should have been implemented years ago.
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| | | | | | | Author: | Nubs_Select | | Posted: | Nov 26, 2022 21:11 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 68 times | | Topic: | Problem | |
|
| In Problem, wildchicken13 writes:
| | In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
I agree. The solution is rather simple: require all buyers to receive one positive
feedback before they can buy anything. Should have been implemented years ago.
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United Kingdom, England
Canada, British Columbia
Luxembourg
France, Nouvelle-Aquitaine
USA, Missouri
Germany, Bayern
