| Discussion Forum: Thread 330474 |
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| | | Author: | clrv4000  | | Posted: | Nov 23, 2022 23:01 | | Subject: | Auto-cancelled quote. | | Viewed: | 94 times | | Topic: | Buying | |
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| I had to request a quote from a seller because they said it was necessary given
the large number of items in the order. They noted in the store terms that Bricklink
automatically cancels a quote if any other customer orders any one item that
is in your own quote. So as luck would have it, my quote was cancelled the same
day because of exactly this problem. I had an extensive list of items which
were all manually selected from the store, so this is extremely frustrating.
Is there really no way to re-populate a store cart automatically from a cancelled
quote?
This is exceptionally stupid functionality. I'm unlikely to bother ever
making an order again if a quote is required because of this issue. It's
also very unlikely I'll be re-ordering the items from my cancelled quote,
to the detriment of the seller. Am I missing anything here?
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| | | | | Author: | Nubs_Select | | Posted: | Nov 23, 2022 23:05 | | Subject: | Re: Auto-cancelled quote. | | Viewed: | 24 times | | Topic: | Buying | |
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| my question is why would they say to request a quote instead of an invoice? they
are the same thing except you can cancel the quote if you don't like the
shipping cost or something but if you put that much time into making that cart
then I'm puzzled why the quote option was chosen instead of the invoice option
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| | | | | | | Author: | clrv4000 | | Posted: | Nov 23, 2022 23:17 | | Subject: | Re: Auto-cancelled quote. | | Viewed: | 32 times | | Topic: | Buying | |
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| In Buying, Nubs_Select writes:
| | my question is why would they say to request a quote instead of an invoice? they
are the same thing except you can cancel the quote if you don't like the
shipping cost or something but if you put that much time into making that cart
then I'm puzzled why the quote option was chosen instead of the invoice option
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I followed their terms exactly as worded. Their terms were to request a quote
when the total item quantity was above a specific threshold. I don't know
why they ask for that, but if it's in the store terms, I have to follow their
rules. Many stores have some very particular and unusual terms, and if you don't
play by their terms, you're just going to get your order cancelled anyway.
I can use a button on the cancelled quote listing to auto-populate a new Want
List with the same items and quantities, but with nearly 200 unique parts in
the order, re-entering this order will still be very laborious. And even then
I still have the problem that it would require a request for quote that could
be auto-cancelled by the system within seconds of submission.
I have contacted the seller to ask if I can simply commit the same order right
off the top without a quote request, given that they had already responded to
the quote request the first time before the system trashed it.
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Nov 23, 2022 23:47 | | Subject: | Re: Auto-cancelled quote. | | Viewed: | 35 times | | Topic: | Buying | |
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| In Buying, clrv4000 writes:
| | In Buying, Nubs_Select writes:
| | my question is why would they say to request a quote instead of an invoice? they
are the same thing except you can cancel the quote if you don't like the
shipping cost or something but if you put that much time into making that cart
then I'm puzzled why the quote option was chosen instead of the invoice option
|
I followed their terms exactly as worded. Their terms were to request a quote
when the total item quantity was above a specific threshold. I don't know
why they ask for that, but if it's in the store terms, I have to follow their
rules. Many stores have some very particular and unusual terms, and if you don't
play by their terms, you're just going to get your order cancelled anyway.
I can use a button on the cancelled quote listing to auto-populate a new Want
List with the same items and quantities, but with nearly 200 unique parts in
the order, re-entering this order will still be very laborious. And even then
I still have the problem that it would require a request for quote that could
be auto-cancelled by the system within seconds of submission.
I have contacted the seller to ask if I can simply commit the same order right
off the top without a quote request, given that they had already responded to
the quote request the first time before the system trashed it.
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Yah that is definitely a weird one.
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| | | | | Author: | UTLF | | Posted: | Nov 23, 2022 23:10 | | Subject: | (Cancelled) | | Viewed: | 31 times | | Topic: | Buying | |
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| | (Cancelled) |
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| | | | | | | Author: | clrv4000 | | Posted: | Nov 23, 2022 23:19 | | Subject: | Re: Auto-cancelled quote. | | Viewed: | 31 times | | Topic: | Buying | |
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| In Buying, 1P writes:
| | Go into the quote and add all the items to a wanted list, there's a button
for it somewhere near the bottom of the quote request
Then you can go into the wanted list & buy what you need from the same seller
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Yes, I found that out, but it's still a laborious process for nearly 200
items. Seeing as I have no other recourse, I am going to attempt it if the seller
agrees to let me resubmit as a committed order.
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| | | | | | | | | Author: | clrv4000 | | Posted: | Nov 23, 2022 23:33 | | Subject: | Re: Auto-cancelled quote. | | Viewed: | 30 times | | Topic: | Buying | |
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| In Buying, clrv4000 writes:
| | In Buying, 1P writes:
| | Go into the quote and add all the items to a wanted list, there's a button
for it somewhere near the bottom of the quote request
Then you can go into the wanted list & buy what you need from the same seller
|
Yes, I found that out, but it's still a laborious process for nearly 200
items. Seeing as I have no other recourse, I am going to attempt it if the seller
agrees to let me resubmit as a committed order.
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I've determined how to re-populate the correct store cart through the Buy
Wanted List tool. Roughly 10% of the items I had tried to order the first time
are now not available from that store. This process is painful. There really
needs to be a way to edit a quote rather than automatically junking it.
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| | | | | | | | | | | Author: | clrv4000 | | Posted: | Nov 23, 2022 23:37 | | Subject: | Re: Auto-cancelled quote. | | Viewed: | 32 times | | Topic: | Buying | |
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| In Buying, clrv4000 writes:
| | In Buying, clrv4000 writes:
| | In Buying, 1P writes:
| | Go into the quote and add all the items to a wanted list, there's a button
for it somewhere near the bottom of the quote request
Then you can go into the wanted list & buy what you need from the same seller
|
Yes, I found that out, but it's still a laborious process for nearly 200
items. Seeing as I have no other recourse, I am going to attempt it if the seller
agrees to let me resubmit as a committed order.
|
I've determined how to re-populate the correct store cart through the Buy
Wanted List tool. Roughly 10% of the items I had tried to order the first time
are now not available from that store. This process is painful. There really
needs to be a way to edit a quote rather than automatically junking it.
|
Oh, and FYI, the quote was auto cancelled less than an hour after the quote
had been responded to by the seller. This isn't much of a time window to
commit an order in. I made this quote just before I left home for work and intended
to complete the purchase this evening when I got back home. I would not have
had an opportunity to do this in time even close. It's not a good process.
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| | | | | Author: | jennnifer | | Posted: | Nov 25, 2022 13:06 | | Subject: | Re: Auto-cancelled quote. | | Viewed: | 41 times | | Topic: | Buying | |
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| In Buying, clrv4000 writes:
| | I had to request a quote from a seller because they said it was necessary given
the large number of items in the order. They noted in the store terms that Bricklink
automatically cancels a quote if any other customer orders any one item that
is in your own quote. So as luck would have it, my quote was cancelled the same
day because of exactly this problem. I had an extensive list of items which
were all manually selected from the store, so this is extremely frustrating.
Is there really no way to re-populate a store cart automatically from a cancelled
quote?
This is exceptionally stupid functionality. I'm unlikely to bother ever
making an order again if a quote is required because of this issue. It's
also very unlikely I'll be re-ordering the items from my cancelled quote,
to the detriment of the seller. Am I missing anything here?
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Hello,
The Request a Quote function is really more of a back-stop than a full feature.
It was added to meet some consumer laws, given the bare minimum of functionality,
and then never looked at again. (I can't even get anyone to fix an obvious
typo in the system.)
It fills a niche and is useful for some people. The problem here is your seller's
unusual demand that you use that function when you are sure you would like to
purchase your items. I would ask them to stop inconveniencing you or spend your
money elsewhere.
Good luck,
Jen
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Canada, Ontario
USA, Illinois