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| | | Author: | Wesman  | | Posted: | Nov 4, 2022 12:33 | | Subject: | Neg. feedback but not payed & order cancelled | | Viewed: | 197 times | | Topic: | Problem | |
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| Is anyone familiar with the following problem?
A buyer disagrees with the invoice because I overcharged him with 0.15€ (rounding
difference) He then also requested for me to send without Track & Trace (Netherlands
- Greece). Given the way the communication was going between us I wasn't
going to do that, and offered to him that he could also cancel if he wanted.
He did cancel and then gave me a negative feedback. (I have 267 postive feedbacks
and ha no negative feedbacks)
The reason was that I was not following my own terms, which is technically true.
But he didn't pay and he cancelled the order himself even
I have request Bricklink to remove (pending still)
Just curious if anyone has experienced something similar and how that ended.
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| | | | | Author: | Nubs_Select | | Posted: | Nov 4, 2022 12:37 | | Subject: | Re: Neg. feedback but not payed & order cancelled | | Viewed: | 43 times | | Topic: | Problem | |
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| Unfortunately I don’t think bricklink will remove it. The best way to deal with
problem buyers who don’t pay is to go thru a NPB as it’s the only sure way to
protect yourself against negative feedback
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| | | | | Author: | tonnic | | Posted: | Nov 4, 2022 12:44 | | Subject: | Re: Neg. feedback but not payed & order cancelled | | Viewed: | 47 times | | Topic: | Problem | |
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| In Problem, Wesman writes:
| | Is anyone familiar with the following problem?
A buyer disagrees with the invoice because I overcharged him with 0.15€ (rounding
difference) He then also requested for me to send without Track & Trace (Netherlands
- Greece). Given the way the communication was going between us I wasn't
going to do that, and offered to him that he could also cancel if he wanted.
He did cancel and then gave me a negative feedback. (I have 267 postive feedbacks
and ha no negative feedbacks)
The reason was that I was not following my own terms, which is technically true.
But he didn't pay and he cancelled the order himself even
I have request Bricklink to remove (pending still)
Just curious if anyone has experienced something similar and how that ended.
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I don’t believe a buyer can cancel an order, a buyer can request this but a seller
is the only one that can do it for real.
If a buyer asks for an order cancel I still believe the only feedback they should
be able to give is non feedback at all or a positive feedback.
And of course it should be the same the other way around.
I do not know the way the communication went but I am hesitant in canceling an
order when a buyer is unfriendly.
That way you can protect yourself from getting a negative feedback and start
an NPB (not watertight because they can pay after all and ruin the deal afterwards).
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| | | | | | | Author: | Wesman | | Posted: | Nov 4, 2022 12:52 | | Subject: | Re: Neg. feedback but not payed & order cancelled | | Viewed: | 47 times | | Topic: | Problem | |
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| You are right, I cancelled, he requested to cancel.
There was just disagreement on what I put on the invoice. I am surprised that
as a seller you are exposed like this. I always assumed that feedback is relevant
to a processed order. There is no deal here, no payment, no shipping.
In Problem, tonnic writes:
| | In Problem, Wesman writes:
| | Is anyone familiar with the following problem?
A buyer disagrees with the invoice because I overcharged him with 0.15€ (rounding
difference) He then also requested for me to send without Track & Trace (Netherlands
- Greece). Given the way the communication was going between us I wasn't
going to do that, and offered to him that he could also cancel if he wanted.
He did cancel and then gave me a negative feedback. (I have 267 postive feedbacks
and ha no negative feedbacks)
The reason was that I was not following my own terms, which is technically true.
But he didn't pay and he cancelled the order himself even
I have request Bricklink to remove (pending still)
Just curious if anyone has experienced something similar and how that ended.
|
I don’t believe a buyer can cancel an order, a buyer can request this but a seller
is the only one that can do it for real.
If a buyer asks for an order cancel I still believe the only feedback they should
be able to give is non feedback at all or a positive feedback.
And of course it should be the same the other way around.
I do not know the way the communication went but I am hesitant in canceling an
order when a buyer is unfriendly.
That way you can protect yourself from getting a negative feedback and start
an NPB (not watertight because they can pay after all and ruin the deal afterwards).
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| | | | | | | | | Author: | peregrinator | | Posted: | Nov 4, 2022 13:27 | | Subject: | Re: Neg. feedback but not payed & order cancelled | | Viewed: | 40 times | | Topic: | Problem | |
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| In Problem, Wesman writes:
| | You are right, I cancelled, he requested to cancel.
There was just disagreement on what I put on the invoice. I am surprised that
as a seller you are exposed like this. I always assumed that feedback is relevant
to a processed order. There is no deal here, no payment, no shipping.
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If a seller cancels unilaterally, or if the order is cancelled at the buyer's
behest because (for example, not saying this applies here) the seller is difficult
and uncooperative - why should the buyer not be allowed to leave feedback (even
negative feedback) in these cases?
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Nov 4, 2022 13:33 | | Subject: | Re: Neg. feedback but not payed & order cancelled | | Viewed: | 42 times | | Topic: | Problem | |
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| In Problem, peregrinator writes:
| | In Problem, Wesman writes:
| | You are right, I cancelled, he requested to cancel.
There was just disagreement on what I put on the invoice. I am surprised that
as a seller you are exposed like this. I always assumed that feedback is relevant
to a processed order. There is no deal here, no payment, no shipping.
|
If a seller cancels unilaterally, or if the order is cancelled at the buyer's
behest because (for example, not saying this applies here) the seller is difficult
and uncooperative - why should the buyer not be allowed to leave feedback (even
negative feedback) in these cases?
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Or even worse, the seller asks for and receives payment by bank transfer, PayPal
Friends and Family, or Western Union, etc then cancels it.
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| | | | | | | | | | | | | Author: | Wesman | | Posted: | Nov 4, 2022 13:48 | | Subject: | Re: Neg. feedback but not payed & order cancelled | | Viewed: | 42 times | | Topic: | Problem | |
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| In Problem, yorbrick writes:
| | In Problem, peregrinator writes:
| | In Problem, Wesman writes:
| | You are right, I cancelled, he requested to cancel.
There was just disagreement on what I put on the invoice. I am surprised that
as a seller you are exposed like this. I always assumed that feedback is relevant
to a processed order. There is no deal here, no payment, no shipping.
|
If a seller cancels unilaterally, or if the order is cancelled at the buyer's
behest because (for example, not saying this applies here) the seller is difficult
and uncooperative - why should the buyer not be allowed to leave feedback (even
negative feedback) in these cases?
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Or even worse, the seller asks for and receives payment by bank transfer, PayPal
Friends and Family, or Western Union, etc then cancels it.
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That did not happen did it? The buyer did not pay. But then this makes it also
easier Minimum buy goes way up, will use NPB always, and if I don't like
it as a buyer I will not hesitate to leave negative feedback, just because I
feel like it, even though there is no payment and mutual agreement to cancel.
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| | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Nov 4, 2022 15:46 | | Subject: | Re: Neg. feedback but not payed & order cancelled | | Viewed: | 37 times | | Topic: | Problem | |
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| In Problem, Wesman writes:
| | In Problem, yorbrick writes:
| | In Problem, peregrinator writes:
| | In Problem, Wesman writes:
| | You are right, I cancelled, he requested to cancel.
There was just disagreement on what I put on the invoice. I am surprised that
as a seller you are exposed like this. I always assumed that feedback is relevant
to a processed order. There is no deal here, no payment, no shipping.
|
If a seller cancels unilaterally, or if the order is cancelled at the buyer's
behest because (for example, not saying this applies here) the seller is difficult
and uncooperative - why should the buyer not be allowed to leave feedback (even
negative feedback) in these cases?
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Or even worse, the seller asks for and receives payment by bank transfer, PayPal
Friends and Family, or Western Union, etc then cancels it.
|
That did not happen did it? The buyer did not pay. But then this makes it also
easier Minimum buy goes way up, will use NPB always, and if I don't like
it as a buyer I will not hesitate to leave negative feedback, just because I
feel like it, even though there is no payment and mutual agreement to cancel.
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No, but it could if sellers can cancel transactions to stop any feedback being
left.
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| | | | | | | | | | | Author: | tonnic | | Posted: | Nov 4, 2022 14:25 | | Subject: | Re: Neg. feedback but not payed & order cancelled | | Viewed: | 33 times | | Topic: | Problem | |
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| In Problem, peregrinator writes:
| | In Problem, Wesman writes:
| | You are right, I cancelled, he requested to cancel.
There was just disagreement on what I put on the invoice. I am surprised that
as a seller you are exposed like this. I always assumed that feedback is relevant
to a processed order. There is no deal here, no payment, no shipping.
|
If a seller cancels unilaterally, or if the order is cancelled at the buyer's
behest because (for example, not saying this applies here) the seller is difficult
and uncooperative - why should the buyer not be allowed to leave feedback (even
negative feedback) in these cases?
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Maybe I wasn’t clear enough. (Assuming you also responded to my text).
What I mean is that if a request to cancel an order comes from a buyer and a
seller agrees to do this on behalf of the buyer/as a friendly meant service to
the buyer a negative isn’t in place.
The other way around it should be the same I guess.
But I also agree on your line regarding being uncooperative and difficult.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Nov 4, 2022 14:43 | | Subject: | Re: Neg. feedback but not payed & order cancelled | | Viewed: | 48 times | | Topic: | Problem | |
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| In Problem, Wesman writes:
| | You are right, I cancelled, he requested to cancel.
There was just disagreement on what I put on the invoice. I am surprised that
as a seller you are exposed like this. I always assumed that feedback is relevant
to a processed order. There is no deal here, no payment, no shipping.
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Feedback is about the whole transaction, shipped, cancelled or whatever.
The buyer has all rights to give any feedback depending the transaction experience.
You're also 100% right not to apply the exact Postal rates.
But the buyer may not be happy, especially if he doesn't know the cost at
check out; you'll have less problems implementing auto checkout and instant
payment.
If you can't at least publish a grid of shipping prices in your Terms? But
again, AC/IP is better.
IMO.
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| | | | | Author: | yorbrick | | Posted: | Nov 4, 2022 13:03 | | Subject: | Re: Neg. feedback but not payed & order cancelled | | Viewed: | 44 times | | Topic: | Problem | |
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| In Problem, Wesman writes:
| | Is anyone familiar with the following problem?
A buyer disagrees with the invoice because I overcharged him with 0.15€ (rounding
difference) He then also requested for me to send without Track & Trace (Netherlands
- Greece). Given the way the communication was going between us I wasn't
going to do that, and offered to him that he could also cancel if he wanted.
He did cancel and then gave me a negative feedback. (I have 267 postive feedbacks
and ha no negative feedbacks)
The reason was that I was not following my own terms, which is technically true.
But he didn't pay and he cancelled the order himself even
I have request Bricklink to remove (pending still)
Just curious if anyone has experienced something similar and how that ended.
|
You should make sure your terms are consistent and clear. Currently you say that
buyers have to pay an extra 5% fees if they use paypal in the main payment policy
section of the terms, but you also have an addtional charges section where you
say they have to pay 5.5% fees for paypal. Were you arguing over a 15c difference
because of that mistake?
As you don't use instant checkout, you might want to allow and say that you
allow order cancellations if the buyer does not want to proceed with an order
once you disclose the full order costs. And don't argue about a cancellation.
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| | | | | | | Author: | Wesman | | Posted: | Nov 4, 2022 14:11 | | Subject: | Re: Neg. feedback but not payed & order cancelled | | Viewed: | 47 times | | Topic: | Problem | |
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| In Problem, yorbrick writes:
| | In Problem, Wesman writes:
| | Is anyone familiar with the following problem?
A buyer disagrees with the invoice because I overcharged him with 0.15€ (rounding
difference) He then also requested for me to send without Track & Trace (Netherlands
- Greece). Given the way the communication was going between us I wasn't
going to do that, and offered to him that he could also cancel if he wanted.
He did cancel and then gave me a negative feedback. (I have 267 postive feedbacks
and ha no negative feedbacks)
The reason was that I was not following my own terms, which is technically true.
But he didn't pay and he cancelled the order himself even
I have request Bricklink to remove (pending still)
Just curious if anyone has experienced something similar and how that ended.
|
You should make sure your terms are consistent and clear. Currently you say that
buyers have to pay an extra 5% fees if they use paypal in the main payment policy
section of the terms, but you also have an addtional charges section where you
say they have to pay 5.5% fees for paypal. Were you arguing over a 15c difference
because of that mistake?
As you don't use instant checkout, you might want to allow and say that you
allow order cancellations if the buyer does not want to proceed with an order
once you disclose the full order costs. And don't argue about a cancellation.
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This is all fine. And there are no issues normally on such differences or issues
normally. W disagreed, that happens. I suggested to cancel and he requested to
cancel. The issue I have is that an order that did not take place, was not paid,
and not shipped, is used by a seller to give me a negative feedback, the 1st
one ever. It's totally out of proportion. There should be no feedback possible
when there is no deal.
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| | | | | | | | | Author: | yorbrick | | Posted: | Nov 4, 2022 15:54 | | Subject: | Re: Neg. feedback but not payed & order cancelled | | Viewed: | 52 times | | Topic: | Problem | |
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| In Problem, Wesman writes:
| | In Problem, yorbrick writes:
| | In Problem, Wesman writes:
| | Is anyone familiar with the following problem?
A buyer disagrees with the invoice because I overcharged him with 0.15€ (rounding
difference) He then also requested for me to send without Track & Trace (Netherlands
- Greece). Given the way the communication was going between us I wasn't
going to do that, and offered to him that he could also cancel if he wanted.
He did cancel and then gave me a negative feedback. (I have 267 postive feedbacks
and ha no negative feedbacks)
The reason was that I was not following my own terms, which is technically true.
But he didn't pay and he cancelled the order himself even
I have request Bricklink to remove (pending still)
Just curious if anyone has experienced something similar and how that ended.
|
You should make sure your terms are consistent and clear. Currently you say that
buyers have to pay an extra 5% fees if they use paypal in the main payment policy
section of the terms, but you also have an addtional charges section where you
say they have to pay 5.5% fees for paypal. Were you arguing over a 15c difference
because of that mistake?
As you don't use instant checkout, you might want to allow and say that you
allow order cancellations if the buyer does not want to proceed with an order
once you disclose the full order costs. And don't argue about a cancellation.
|
This is all fine. And there are no issues normally on such differences or issues
normally. W disagreed, that happens. I suggested to cancel and he requested to
cancel. The issue I have is that an order that did not take place, was not paid,
and not shipped, is used by a seller to give me a negative feedback, the 1st
one ever. It's totally out of proportion. There should be no feedback possible
when there is no deal.
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I agree there should not be feedback if both agree to cancellation. When one
side wants cancellation, it is a different matter.
In your case, if the extra that you were charging was more than the 5% paypal
fee you state in you payment terms, then the buyer could make a complaint that
you were charging more than stated and so could use this as a valid reason to
cancel.
I cannot believe the 15c was really that big a deal. If it was down you charging
5.5% instead of 5% (both are in your terms), a quick apology and charging 15c
less could have sorted it.
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| | | | | Author: | runner.caller | | Posted: | Nov 4, 2022 14:00 | | Subject: | Re: Neg. feedback but not payed & order cancelled | | Viewed: | 46 times | | Topic: | Problem | |
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| In Problem, Wesman writes:
| | Is anyone familiar with the following problem?
A buyer disagrees with the invoice because I overcharged him with 0.15€ (rounding
difference) He then also requested for me to send without Track & Trace (Netherlands
- Greece). Given the way the communication was going between us I wasn't
going to do that, and offered to him that he could also cancel if he wanted.
He did cancel and then gave me a negative feedback. (I have 267 postive feedbacks
and ha no negative feedbacks)
The reason was that I was not following my own terms, which is technically true.
But he didn't pay and he cancelled the order himself even
I have request Bricklink to remove (pending still)
Just curious if anyone has experienced something similar and how that ended.
|
It's been a problem that's been debated on here.
-The best way to protect yourself from a negative is to follow through with the
NPB procedure.
-However, that's not good customer service imo when a customer wants to cancel
an order that hasn't payed yet.
-The problem lies when a customer decides to leave neutral or negative feedback
after their request to cancel has been approved and processed by the seller.
-I've made the argument that orders canceled before payment should be blocked
from either party leaving fb since there is no transaction of money or lego.
-Others disagree and think it's better allow customers to leave fb if they
feel wronged by the high shipping charges that initiated the request for a cancelation.
-However, under the current system a seller could overcharge for shipping and
then file a NPB to protect themselves any way, but there is no such protection
for a seller that cancels willingly at request of the customer.
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| | | | | Author: | wildchicken13 | | Posted: | Nov 4, 2022 20:00 | | Subject: | Re: Neg. feedback but not payed & order cancelled | | Viewed: | 29 times | | Topic: | Problem | |
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| In Problem, Wesman writes:
| | Is anyone familiar with the following problem?
A buyer disagrees with the invoice because I overcharged him with 0.15€ (rounding
difference) He then also requested for me to send without Track & Trace (Netherlands
- Greece). Given the way the communication was going between us I wasn't
going to do that, and offered to him that he could also cancel if he wanted.
He did cancel and then gave me a negative feedback. (I have 267 postive feedbacks
and ha no negative feedbacks)
The reason was that I was not following my own terms, which is technically true.
But he didn't pay and he cancelled the order himself even
I have request Bricklink to remove (pending still)
Just curious if anyone has experienced something similar and how that ended.
|
Look at it this way: You have 268 positive feedbacks, and only one negative feedback!
To be fair to the buyer, I wouldn't want to buy from a store with the following
terms/policies:
1€ handling fee on orders under 10€
5.5% fee for PayPal/Visa/Mastercard
No returns
No estimated shipping table
No instant checkout
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Netherlands, Zuid-Holland
Canada, Ontario
USA, New Jersey
United Kingdom, England
France, Provence-Alpes-Côte d'Azur
