| Discussion Forum: Thread 327629 |
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| | | Author: | LegoWeLoveUK  | | Posted: | Sep 25, 2022 05:37 | | Subject: | Customer service ticketing system not working | | Viewed: | 88 times | | Topic: | Problem | |
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| Hi so I have now been trying to get in contact with customer service since Thursday.
The ticketing system isnt working- every time I click on the link to the ticket
it says it doesnt exist or that I dont have access. When I try to sign in it
says I dont have an account. I have left messages on instagram, , twitter and
faecbook. The only reply was from instagram and said my account had been blocked
in error and was restored - it isnt - this is my only income at the moment and
is a big problem .
Does anyone have a contact at bricklink ?
why arent they listening or responding ?
Anyone have an actual real person I can talk to ?
help
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| | | | | Author: | joesecc | | Posted: | Sep 25, 2022 06:31 | | Subject: | Re: Customer service ticketing system not working | | Viewed: | 36 times | | Topic: | Problem | |
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| In Problem, LegoWeLoveUK writes:
| | Hi so I have now been trying to get in contact with customer service since Thursday.
The ticketing system isnt working- every time I click on the link to the ticket
it says it doesnt exist or that I dont have access. When I try to sign in it
says I dont have an account. I have left messages on instagram, , twitter and
faecbook. The only reply was from instagram and said my account had been blocked
in error and was restored - it isnt - this is my only income at the moment and
is a big problem .
Does anyone have a contact at bricklink ?
why arent they listening or responding ?
Anyone have an actual real person I can talk to ?
help
|
As I understand it, from my own experience, the ticketing system is a separate
system to bricklink. You need to register with the ticketing system first to
login.
You need to register using the same username and password that you use for Bricklink.
Once you create an account for the ticketing system you can then log in and you
should see all the tickets that you have created and their current status.
I hope this helps?
Joe
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| | | | | Author: | Brick_Qc | | Posted: | Sep 25, 2022 07:21 | | Subject: | Re: Customer service ticketing system not working | | Viewed: | 43 times | | Topic: | Problem | |
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| In Problem, LegoWeLoveUK writes:
| | Hi so I have now been trying to get in contact with customer service since Thursday.
The ticketing system isnt working- every time I click on the link to the ticket
it says it doesnt exist or that I dont have access. When I try to sign in it
says I dont have an account. I have left messages on instagram, , twitter and
faecbook. The only reply was from instagram and said my account had been blocked
in error and was restored - it isnt - this is my only income at the moment and
is a big problem .
Does anyone have a contact at bricklink ?
why arent they listening or responding ?
Anyone have an actual real person I can talk to ?
help
|
I have a similar problem, I received a dumb NSS from a 0 feedback buyer and when
I try to submit my proof of shipping, I get a "problem/ internal error " message.
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| | | | | | | Author: | wildchicken13 | | Posted: | Sep 25, 2022 10:00 | | Subject: | Re: Customer service ticketing system not working | | Viewed: | 36 times | | Topic: | Problem | |
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| In Problem, Brick_Qc writes:
| | I have a similar problem, I received a dumb NSS from a 0 feedback buyer and when
I try to submit my proof of shipping, I get a "problem/ internal error " message.
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Internal error? I received an "eternal error" message…
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| | | | | Author: | LegoWeLoveUK | | Posted: | Sep 25, 2022 11:22 | | Subject: | Re: Customer service ticketing system not working | | Viewed: | 40 times | | Topic: | Problem | |
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| In Problem, LegoWeLoveUK writes:
| | Hi so I have now been trying to get in contact with customer service since Thursday.
The ticketing system isnt working- every time I click on the link to the ticket
it says it doesnt exist or that I dont have access. When I try to sign in it
says I dont have an account. I have left messages on instagram, , twitter and
faecbook. The only reply was from instagram and said my account had been blocked
in error and was restored - it isnt - this is my only income at the moment and
is a big problem .
Does anyone have a contact at bricklink ?
why arent they listening or responding ?
Anyone have an actual real person I can talk to ?
help
|
Resolved- I did put messages on instagram , facebook, twitter - but it seems
to have worked as I am restored - So relieved
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