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| | | Author: | TonOfWhar  | | Posted: | Sep 22, 2022 14:35 | | Subject: | Best way to proceed if New listing is used | | Viewed: | 118 times | | Topic: | Help | |
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| Hi,
I recently placed an order for 4 figures, all listed as new. 2 came in perfect
condition and the other two: one had a light crack which I can live with, the
other is cracked on both arms and covered in some type of residue. I contacted
the seller and sent them pictures but was assured there is no way they sent old
figures as all they sell are new and to check if I've confused it with a
figure from my own collection. I pulled the item and inspected them right out
of the parcel, don't own these figures apart from the ones from this seller,
and not sure how to proceed. I replied to the seller advising them of this, but
they seem rather defensive about it. They don't seem to have any negative
or neutral feedback so I don't know if they just didn't notice or something
genuinely happened during shipping which I find hard to believe as their packing
was great. I don't want to cause anyone trouble, but I also paid $18.29 for
the affected figure and was hoping they'd be new as advertised. Any recommendations
on what else I could do? I already looked into the pricing for a new torso and
it's going to cost 7$ + shipping just to replace it. I've attached the
pictures (I think it worked) in case anyone has seen anything like this before
and has any tips.
Thanks
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| | | | | Author: | 1001bricks | | Posted: | Sep 22, 2022 14:45 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 31 times | | Topic: | Help | |
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| | | I recently placed an order for 4 figures, all listed as new.
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New? It's simply a rip off!
Talk with the seller and ask for a refund of those.
Otherwise NSS Alert and later on PayPal dispute.
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| | | | | | | Author: | Nubs_Select | | Posted: | Sep 22, 2022 14:52 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | | | I recently placed an order for 4 figures, all listed as new.
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New? It's simply a rip off!
Talk with the seller and ask for a refund of those.
Otherwise NSS Alert and later on PayPal dispute.
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+1
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| | | | | | | Author: | UTLF | | Posted: | Sep 22, 2022 20:29 | | Subject: | (Cancelled) | | Viewed: | 37 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | | | | | Author: | SylvainLS | | Posted: | Sep 22, 2022 20:40 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, utlf writes:
| | […]
NSS wouldn't be appropriate as the seller did ship the order […]
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| | | | | | | | | | | Author: | UTLF | | Posted: | Sep 22, 2022 21:02 | | Subject: | (Cancelled) | | Viewed: | 30 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | | | | | | | | | Author: | TonOfWhar | | Posted: | Sep 22, 2022 21:09 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 36 times | | Topic: | Help | |
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| I thought the same as you had mentioned when it was proposed. NSS by name doesn't
sound like it would be the right course of action until you start digging into
it. I'm really glad to have had so many people stop by and weigh in. I don't
typically handle these situations well as I normally just let them go. Happy
to have got all input from everyone.
In Help, utlf writes:
| | In Help, SylvainLS writes:
| | In Help, utlf writes:
| | […]
NSS wouldn't be appropriate as the seller did ship the order […]
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I stand corrected, my bad!
I looked at the NSS terms page, so I missed the list of reasons for it as it
only talks about non-shipment of the order
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Sep 22, 2022 20:41 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 28 times | | Topic: | Help | |
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| | | NSS wouldn't be appropriate as the seller did ship the order
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except it would since the seller never shipped the items that they sold. They
sold a figure in new condition but sent them a mismatched dirty and broken figure
instead so the buyer is still waiting for the seller to ship what was ordered
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| | | | | | | | | Author: | TonOfWhar | | Posted: | Sep 22, 2022 20:41 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 36 times | | Topic: | Help | |
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| I looked into NSS and as the items were not correct (torsos were from different
figures) and one was used, it fit a reason to do so.
With that said, I spoke with the seller and we agreed on a fair compromise of
a partial refund to replace the torsos for the correct ones. I'll just clean
the figures and I'll just avoid the seller in future in case any of it was
intentional.
Due to the resolution I won't be submitting a NSS, negative feedback or otherwise.
Bit of a headache experience over items that were advertised as New, but glad
it's over with.
In Help, utlf writes:
| | In Help, 1001bricks writes:
| | | | I recently placed an order for 4 figures, all listed as new.
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Otherwise NSS Alert and later on PayPal dispute.
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NSS wouldn't be appropriate as the seller did ship the order
The best recourse would be asking for a refund, and if the seller denies it,
then submit a paypal dispute
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| | | | | Author: | par016 | | Posted: | Sep 22, 2022 15:05 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, TonOfWhar writes:
| | Hi,
I recently placed an order for 4 figures, all listed as new. 2 came in perfect
condition and the other two: one had a light crack which I can live with, the
other is cracked on both arms and covered in some type of residue. I contacted
the seller and sent them pictures but was assured there is no way they sent old
figures as all they sell are new and to check if I've confused it with a
figure from my own collection. I pulled the item and inspected them right out
of the parcel, don't own these figures apart from the ones from this seller,
and not sure how to proceed. I replied to the seller advising them of this, but
they seem rather defensive about it. They don't seem to have any negative
or neutral feedback so I don't know if they just didn't notice or something
genuinely happened during shipping which I find hard to believe as their packing
was great. I don't want to cause anyone trouble, but I also paid $18.29 for
the affected figure and was hoping they'd be new as advertised. Any recommendations
on what else I could do? I already looked into the pricing for a new torso and
it's going to cost 7$ + shipping just to replace it. I've attached the
pictures (I think it worked) in case anyone has seen anything like this before
and has any tips.
Thanks
|
Your torso doesn't match your helmet. What figure did you buy?
-Pete
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| | | | | | | Author: | TonOfWhar | | Posted: | Sep 22, 2022 15:18 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 33 times | | Topic: | Help | |
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| SW0519. The torso isn't for the same figure? Really? They both came in the
same baggie. I'll have to go back and check to see if maybe they sent me
a mixed figure. Thanks for pointing this out.
In Help, par016 writes:
| | In Help, TonOfWhar writes:
| | Hi,
I recently placed an order for 4 figures, all listed as new. 2 came in perfect
condition and the other two: one had a light crack which I can live with, the
other is cracked on both arms and covered in some type of residue. I contacted
the seller and sent them pictures but was assured there is no way they sent old
figures as all they sell are new and to check if I've confused it with a
figure from my own collection. I pulled the item and inspected them right out
of the parcel, don't own these figures apart from the ones from this seller,
and not sure how to proceed. I replied to the seller advising them of this, but
they seem rather defensive about it. They don't seem to have any negative
or neutral feedback so I don't know if they just didn't notice or something
genuinely happened during shipping which I find hard to believe as their packing
was great. I don't want to cause anyone trouble, but I also paid $18.29 for
the affected figure and was hoping they'd be new as advertised. Any recommendations
on what else I could do? I already looked into the pricing for a new torso and
it's going to cost 7$ + shipping just to replace it. I've attached the
pictures (I think it worked) in case anyone has seen anything like this before
and has any tips.
Thanks
|
Your torso doesn't match your helmet. What figure did you buy?
-Pete
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| | | | | | | | | Author: | par016 | | Posted: | Sep 22, 2022 15:26 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 33 times | | Topic: | Help | |
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| In Help, TonOfWhar writes:
| | SW0519. The torso isn't for the same figure? Really? They both came in the
same baggie. I'll have to go back and check to see if maybe they sent me
a mixed figure. Thanks for pointing this out.
In Help, par016 writes:
| | In Help, TonOfWhar writes:
| | Hi,
I recently placed an order for 4 figures, all listed as new. 2 came in perfect
condition and the other two: one had a light crack which I can live with, the
other is cracked on both arms and covered in some type of residue. I contacted
the seller and sent them pictures but was assured there is no way they sent old
figures as all they sell are new and to check if I've confused it with a
figure from my own collection. I pulled the item and inspected them right out
of the parcel, don't own these figures apart from the ones from this seller,
and not sure how to proceed. I replied to the seller advising them of this, but
they seem rather defensive about it. They don't seem to have any negative
or neutral feedback so I don't know if they just didn't notice or something
genuinely happened during shipping which I find hard to believe as their packing
was great. I don't want to cause anyone trouble, but I also paid $18.29 for
the affected figure and was hoping they'd be new as advertised. Any recommendations
on what else I could do? I already looked into the pricing for a new torso and
it's going to cost 7$ + shipping just to replace it. I've attached the
pictures (I think it worked) in case anyone has seen anything like this before
and has any tips.
Thanks
|
Your torso doesn't match your helmet. What figure did you buy?
-Pete
|
|
It's hard to tell from the pics but it looks like you have this torso
from this figure
and this helmet
from this figure
-Pete
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| | | | | | | | | | | Author: | TonOfWhar | | Posted: | Sep 22, 2022 15:33 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 29 times | | Topic: | Help | |
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| You're right...the legs are correct, but it looks like they both have the
wrong torso. Will have to replace both. Thanks again for mentioning that, didn't
notice when I checked them for quality.
In Help, par016 writes:
| | In Help, TonOfWhar writes:
| | SW0519. The torso isn't for the same figure? Really? They both came in the
same baggie. I'll have to go back and check to see if maybe they sent me
a mixed figure. Thanks for pointing this out.
In Help, par016 writes:
| | In Help, TonOfWhar writes:
| | Hi,
I recently placed an order for 4 figures, all listed as new. 2 came in perfect
condition and the other two: one had a light crack which I can live with, the
other is cracked on both arms and covered in some type of residue. I contacted
the seller and sent them pictures but was assured there is no way they sent old
figures as all they sell are new and to check if I've confused it with a
figure from my own collection. I pulled the item and inspected them right out
of the parcel, don't own these figures apart from the ones from this seller,
and not sure how to proceed. I replied to the seller advising them of this, but
they seem rather defensive about it. They don't seem to have any negative
or neutral feedback so I don't know if they just didn't notice or something
genuinely happened during shipping which I find hard to believe as their packing
was great. I don't want to cause anyone trouble, but I also paid $18.29 for
the affected figure and was hoping they'd be new as advertised. Any recommendations
on what else I could do? I already looked into the pricing for a new torso and
it's going to cost 7$ + shipping just to replace it. I've attached the
pictures (I think it worked) in case anyone has seen anything like this before
and has any tips.
Thanks
|
Your torso doesn't match your helmet. What figure did you buy?
-Pete
|
|
It's hard to tell from the pics but it looks like you have this torso
from this figure
and this helmet
from this figure
-Pete
|
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| | | | | | | | | | | | | Author: | TheBrickGuys | | Posted: | Sep 22, 2022 15:59 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 37 times | | Topic: | Help | |
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| In Help, TonOfWhar writes:
| | You're right...the legs are correct, but it looks like they both have the
wrong torso. Will have to replace both. Thanks again for mentioning that, didn't
notice when I checked them for quality.
In Help, par016 writes:
| | In Help, TonOfWhar writes:
| | SW0519. The torso isn't for the same figure? Really? They both came in the
same baggie. I'll have to go back and check to see if maybe they sent me
a mixed figure. Thanks for pointing this out.
In Help, par016 writes:
| | In Help, TonOfWhar writes:
| | Hi,
I recently placed an order for 4 figures, all listed as new. 2 came in perfect
condition and the other two: one had a light crack which I can live with, the
other is cracked on both arms and covered in some type of residue. I contacted
the seller and sent them pictures but was assured there is no way they sent old
figures as all they sell are new and to check if I've confused it with a
figure from my own collection. I pulled the item and inspected them right out
of the parcel, don't own these figures apart from the ones from this seller,
and not sure how to proceed. I replied to the seller advising them of this, but
they seem rather defensive about it. They don't seem to have any negative
or neutral feedback so I don't know if they just didn't notice or something
genuinely happened during shipping which I find hard to believe as their packing
was great. I don't want to cause anyone trouble, but I also paid $18.29 for
the affected figure and was hoping they'd be new as advertised. Any recommendations
on what else I could do? I already looked into the pricing for a new torso and
it's going to cost 7$ + shipping just to replace it. I've attached the
pictures (I think it worked) in case anyone has seen anything like this before
and has any tips.
Thanks
|
Your torso doesn't match your helmet. What figure did you buy?
-Pete
|
|
It's hard to tell from the pics but it looks like you have this torso
from this figure
and this helmet
from this figure
-Pete
|
|
Both minifigs are in the set #375305 in quantities of 2 each
The seller may have purchased either the set in used condition or a possibly
a used bulk lot from maybe someplace like Goodwill that contained the set and
he did not pay enough attention to the printing on each fig and bagged them incorrectly.
Jim
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| | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Sep 22, 2022 16:01 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 27 times | | Topic: | Help | |
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| In Help, TheBrickGuys writes:
| | […]
The seller may have purchased either the set in used condition or a possibly
a used bulk lot from maybe someplace like Goodwill that contained the set and
he did not pay enough attention to the printing on each fig and bagged them incorrectly.
|
Seems this seller didn’t pay enough attention to a lot of things in this transaction….
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| | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Sep 22, 2022 16:07 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 24 times | | Topic: | Help | |
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| | | Seems this seller didn’t pay enough attention to a lot of things in this transaction….
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| | | | | | | Author: | cycbuild | | Posted: | Sep 22, 2022 15:18 | | Subject: | (Cancelled) | | Viewed: | 21 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | Author: | yorbrick | | Posted: | Sep 22, 2022 15:10 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 29 times | | Topic: | Help | |
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| In Help, TonOfWhar writes:
| | Hi,
I recently placed an order for 4 figures, all listed as new. 2 came in perfect
condition and the other two: one had a light crack which I can live with, the
other is cracked on both arms and covered in some type of residue. I contacted
the seller and sent them pictures but was assured there is no way they sent old
figures as all they sell are new and to check if I've confused it with a
figure from my own collection. I pulled the item and inspected them right out
of the parcel, don't own these figures apart from the ones from this seller,
and not sure how to proceed. I replied to the seller advising them of this, but
they seem rather defensive about it. They don't seem to have any negative
or neutral feedback so I don't know if they just didn't notice or something
genuinely happened during shipping which I find hard to believe as their packing
was great. I don't want to cause anyone trouble, but I also paid $18.29 for
the affected figure and was hoping they'd be new as advertised. Any recommendations
on what else I could do? I already looked into the pricing for a new torso and
it's going to cost 7$ + shipping just to replace it. I've attached the
pictures (I think it worked) in case anyone has seen anything like this before
and has any tips.
Thanks
|
Arm cracks like that clearly show it has been used. If the seller is refusing
to accept it, NSS and PayPal claim, followed by negative feedback.
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| | | | | Author: | zorbanj | | Posted: | Sep 22, 2022 16:29 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 28 times | | Topic: | Help | |
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| What is that residue on the helmet? Toothpaste? That is gross, even if you had
bought them used.
In Help, TonOfWhar writes:
| | Hi,
I recently placed an order for 4 figures, all listed as new. 2 came in perfect
condition and the other two: one had a light crack which I can live with, the
other is cracked on both arms and covered in some type of residue. I contacted
the seller and sent them pictures but was assured there is no way they sent old
figures as all they sell are new and to check if I've confused it with a
figure from my own collection. I pulled the item and inspected them right out
of the parcel, don't own these figures apart from the ones from this seller,
and not sure how to proceed. I replied to the seller advising them of this, but
they seem rather defensive about it. They don't seem to have any negative
or neutral feedback so I don't know if they just didn't notice or something
genuinely happened during shipping which I find hard to believe as their packing
was great. I don't want to cause anyone trouble, but I also paid $18.29 for
the affected figure and was hoping they'd be new as advertised. Any recommendations
on what else I could do? I already looked into the pricing for a new torso and
it's going to cost 7$ + shipping just to replace it. I've attached the
pictures (I think it worked) in case anyone has seen anything like this before
and has any tips.
Thanks
|
|
|
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| | | | | | | Author: | peregrinator | | Posted: | Sep 22, 2022 16:40 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 26 times | | Topic: | Help | |
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| In Help, zorbanj writes:
| | What is that residue on the helmet? Toothpaste? That is gross, even if you had
bought them used.
|
I've dug up parts in my backyard (left there by my kids years ago) that looked
better than that
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Sep 22, 2022 16:43 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 19 times | | Topic: | Help | |
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| | | I've dug up parts in my backyard (left there by my kids years ago) that looked
better than that
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| | | | | | | Author: | TonOfWhar | | Posted: | Sep 22, 2022 17:01 | | Subject: | Re: Best way to proceed if New listing is used | | Viewed: | 39 times | | Topic: | Help | |
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| I don't actually know. Whatever it is seems to come off fairly easily. I've
stopped cleaning them until I find a resolution.
In Help, zorbanj writes:
| | What is that residue on the helmet? Toothpaste? That is gross, even if you had
bought them used.
In Help, TonOfWhar writes:
| | Hi,
I recently placed an order for 4 figures, all listed as new. 2 came in perfect
condition and the other two: one had a light crack which I can live with, the
other is cracked on both arms and covered in some type of residue. I contacted
the seller and sent them pictures but was assured there is no way they sent old
figures as all they sell are new and to check if I've confused it with a
figure from my own collection. I pulled the item and inspected them right out
of the parcel, don't own these figures apart from the ones from this seller,
and not sure how to proceed. I replied to the seller advising them of this, but
they seem rather defensive about it. They don't seem to have any negative
or neutral feedback so I don't know if they just didn't notice or something
genuinely happened during shipping which I find hard to believe as their packing
was great. I don't want to cause anyone trouble, but I also paid $18.29 for
the affected figure and was hoping they'd be new as advertised. Any recommendations
on what else I could do? I already looked into the pricing for a new torso and
it's going to cost 7$ + shipping just to replace it. I've attached the
pictures (I think it worked) in case anyone has seen anything like this before
and has any tips.
Thanks
|
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Canada, Ontario
)
)
France, Provence-Alpes-Côte d'Azur
USA, New York
United Kingdom, England
