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| | | Author: | Gladeye  | | Posted: | Sep 20, 2022 20:16 | | Subject: | Buyer complained before I could respond | | Viewed: | 215 times | | Topic: | Feedback | |
|
| I had a medical emergency that made me a couple days late sending out a customer's
order. I wrote to the customer, apologizing for the inconvenience.
I added...
"I have refunded you $5.00, for your inconvenience. I hope you understand this
delay was unforeseen and out of my control. I will definitely be able to drive
to the post off tomorrow and will ship out your order. Please let me know if
you have any questions.
She replied with...
"Just checked Bricklink and noticed a $5 refund along with note that "Buyer and
Seller agreed to cancel order." What do you mean buyer agreed to cancel the
order? Not! First I heard of it was today after you refunded Paypal with no
explination to me. That was rude of you.
Why did you refund and not fill the order? You left me feeling unhappy and upset.
All you needed to do was let me know you were cancelling. No problem. But
you decided not to provide me a common curtesy. Shame on you.
I have been ordering a lot of legos for 3 years for myself and grandkids. All
through covid. Never a problem from a seller until now without first messaging
and then agreeing
on not being able to have an order filled. Of course. But I always had a message
from seller first."
I had no reason to cancel her order when I refunded the $5.00. It was an honest
mistake.
I replied...
"...this was a terrible mistake! I did not mean to cancel your order. I would
never do something like that. Please believe me, I had every intention of sending
out your package tomorrow. I must not have noticed a checked box or hit a wrong
button or something..
I understand why you would be upset, but I meant exactly what I wrote in my previous
email. I would send your package out tomorrow and refund you $5.00 for the inconvenience.
I always want my customers to be happy and I care about earning positive feedback.
I hope you will consider placing the order again, and I will deduct $5.00 from
the shipping cost and send your package out tomorrow. If you would rather not
order from me again, I hope you will still accept my apology for this mistake.
She never replied, but now I have this negative feedback. "Seller cancelled order
with no explination or apology after payment."
What do I do if the customer complains before I can even explain myself? Our
exchanges have time stamps and I sent her an explanation and an apology LESS
THAN AN HOUR after she wrote me, but she had already posted about how Uncommunicative
I was. This is very unfair of her. I can't count on her to do the right thing
and change her feedback, so how do I make an appeal to Bricklink?
|
|
|
| | | | | |
| | | | | Author: | Nubs_Select | | Posted: | Sep 20, 2022 20:23 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 42 times | | Topic: | Feedback | |
|
| | Don’t think there is anything you can do unfortunately |
|
| | | | | |
| | | | | Author: | 1001bricks | | Posted: | Sep 20, 2022 20:26 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 48 times | | Topic: | Feedback | |
|
| In Feedback, Gladeye writes:
| | I had a medical emergency that made me a couple days late sending out a customer's
order. I wrote to the customer, apologizing for the inconvenience.
|
Really sorry for your (past, I hope) condition.
Apparently you cancelled the order, while in hurry?
That seems a mistake in good faith.
But there's no way to appeal for a Negative or Neutral - just talk kindly
with the buyer.
Forget it, please have some rest, take care of you - and this one, bear it proudly
like a scar?
|
|
| | | | | | | | | |
| | | | | | | Author: | Nubs_Select | | Posted: | Sep 20, 2022 20:32 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 32 times | | Topic: | Feedback | |
|
|
“Scarf” (typo fixed)
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Nubs_Select | | Posted: | Sep 20, 2022 20:33 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 30 times | | Topic: | Feedback | |
|
| In Feedback, Nubs_Select writes:
Oops just read the message
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | 1001bricks | | Posted: | Sep 20, 2022 20:46 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 34 times | | Topic: | Feedback | |
|
| In Feedback, Nubs_Select writes:
| | In Feedback, Nubs_Select writes:
Oops just read the message
|
Maybe you're a kind of typo, yourself.
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Sep 20, 2022 20:51 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 26 times | | Topic: | Feedback | |
|
|  |
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| | | | | |
| | | | | Author: | SezaR | | Posted: | Sep 20, 2022 20:37 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 40 times | | Topic: | Feedback | |
|
| In Feedback, Gladeye writes:
| | I had a medical emergency that made me a couple days late sending out a customer's
order. I wrote to the customer, apologizing for the inconvenience.
I added...
"I have refunded you $5.00, for your inconvenience. I hope you understand this
delay was unforeseen and out of my control. I will definitely be able to drive
to the post off tomorrow and will ship out your order. Please let me know if
you have any questions.
She replied with...
"Just checked Bricklink and noticed a $5 refund along with note that "Buyer and
Seller agreed to cancel order." What do you mean buyer agreed to cancel the
order? Not! First I heard of it was today after you refunded Paypal with no
explination to me. That was rude of you.
Why did you refund and not fill the order? You left me feeling unhappy and upset.
All you needed to do was let me know you were cancelling. No problem. But
you decided not to provide me a common curtesy. Shame on you.
I have been ordering a lot of legos for 3 years for myself and grandkids. All
through covid. Never a problem from a seller until now without first messaging
and then agreeing
on not being able to have an order filled. Of course. But I always had a message
from seller first."
I had no reason to cancel her order when I refunded the $5.00. It was an honest
mistake.
I replied...
"...this was a terrible mistake! I did not mean to cancel your order. I would
never do something like that. Please believe me, I had every intention of sending
out your package tomorrow. I must not have noticed a checked box or hit a wrong
button or something..
I understand why you would be upset, but I meant exactly what I wrote in my previous
email. I would send your package out tomorrow and refund you $5.00 for the inconvenience.
I always want my customers to be happy and I care about earning positive feedback.
I hope you will consider placing the order again, and I will deduct $5.00 from
the shipping cost and send your package out tomorrow. If you would rather not
order from me again, I hope you will still accept my apology for this mistake.
She never replied, but now I have this negative feedback. "Seller cancelled order
with no explination or apology after payment."
What do I do if the customer complains before I can even explain myself? Our
exchanges have time stamps and I sent her an explanation and an apology LESS
THAN AN HOUR after she wrote me, but she had already posted about how Uncommunicative
I was. This is very unfair of her. I can't count on her to do the right thing
and change her feedback, so how do I make an appeal to Bricklink?
|
You cannot appeal to bricklink in this case. (Check the list of all reasons a
feedback can be removed by Bricklink.)
I still don't understand.
How much was the total of order?
As far as I know, you cannot cancel an order unless if you issue a full refund.
So if you cancelled AND you issue a refund $5, does this mean you still have
part of his money?
I am confused.
In any case, if it is a small order, like $10-25, or even more, I just ship the
order and let the customer know that.
I am quite sure that once he/she received the order, even after he/she is fully/partially
refunded, he/she would believe you made a honest mistake.
|
|
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| | | | | | | | | |
| | | | | | | Author: | SezaR | | Posted: | Sep 20, 2022 20:38 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 28 times | | Topic: | Feedback | |
|
| In Feedback, SezaR writes:
| | In Feedback, Gladeye writes:
| | I had a medical emergency that made me a couple days late sending out a customer's
order. I wrote to the customer, apologizing for the inconvenience.
I added...
"I have refunded you $5.00, for your inconvenience. I hope you understand this
delay was unforeseen and out of my control. I will definitely be able to drive
to the post off tomorrow and will ship out your order. Please let me know if
you have any questions.
She replied with...
"Just checked Bricklink and noticed a $5 refund along with note that "Buyer and
Seller agreed to cancel order." What do you mean buyer agreed to cancel the
order? Not! First I heard of it was today after you refunded Paypal with no
explination to me. That was rude of you.
Why did you refund and not fill the order? You left me feeling unhappy and upset.
All you needed to do was let me know you were cancelling. No problem. But
you decided not to provide me a common curtesy. Shame on you.
I have been ordering a lot of legos for 3 years for myself and grandkids. All
through covid. Never a problem from a seller until now without first messaging
and then agreeing
on not being able to have an order filled. Of course. But I always had a message
from seller first."
I had no reason to cancel her order when I refunded the $5.00. It was an honest
mistake.
I replied...
"...this was a terrible mistake! I did not mean to cancel your order. I would
never do something like that. Please believe me, I had every intention of sending
out your package tomorrow. I must not have noticed a checked box or hit a wrong
button or something..
I understand why you would be upset, but I meant exactly what I wrote in my previous
email. I would send your package out tomorrow and refund you $5.00 for the inconvenience.
I always want my customers to be happy and I care about earning positive feedback.
I hope you will consider placing the order again, and I will deduct $5.00 from
the shipping cost and send your package out tomorrow. If you would rather not
order from me again, I hope you will still accept my apology for this mistake.
She never replied, but now I have this negative feedback. "Seller cancelled order
with no explination or apology after payment."
What do I do if the customer complains before I can even explain myself? Our
exchanges have time stamps and I sent her an explanation and an apology LESS
THAN AN HOUR after she wrote me, but she had already posted about how Uncommunicative
I was. This is very unfair of her. I can't count on her to do the right thing
and change her feedback, so how do I make an appeal to Bricklink?
|
You cannot appeal to bricklink in this case. (Check the list of all reasons a
feedback can be removed by Bricklink.)
I still don't understand.
How much was the total of order?
As far as I know, you cannot cancel an order unless if you issue a full refund.
So if you cancelled AND you issue a refund $5, does this mean you still have
part of his money?
I am confused.
In any case, if it is a small order, like $10-25, or even more, I just ship the
order and let the customer know that.
I am quite sure that once he/she received the order, even after he/she is fully/partially
refunded, he/she would believe you made a honest mistake.
|
...Once he/she accepts that, then you can politely request to retarct his/her
feedback.
|
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| | | | | | | | | | | | | |
| | | | | | | | | Author: | maxx3001 | | Posted: | Sep 21, 2022 02:44 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 29 times | | Topic: | Feedback | |
|
| | | ...Once he/she accepts that, then you can politely request to retarct his/her
feedback.
|
I am pretty sure you cannot call people “retarct” anymore
|
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| | | | | |
| | | | | Author: | UTLF | | Posted: | Sep 20, 2022 20:51 | | Subject: | (Cancelled) | | Viewed: | 47 times | | Topic: | Feedback | |
|
| | (Cancelled) |
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| | | | | | | | | |
| | | | | | | Author: | 1001bricks | | Posted: | Sep 20, 2022 20:55 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 41 times | | Topic: | Feedback | |
|
| | | Holy, the Karens of the internet finally found their way onto Bricklink; the
end is nigh....
|
While this, did you have time to correct your Terms page?
|
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| | | | | | | | | Author: | UTLF | | Posted: | Sep 20, 2022 20:57 | | Subject: | (Cancelled) | | Viewed: | 46 times | | Topic: | Feedback | |
|
| | (Cancelled) |
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| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Gladeye | | Posted: | Sep 20, 2022 20:59 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 52 times | | Topic: | Feedback | |
|
| In Feedback, utlf writes:
| | In Feedback, 1001bricks writes:
| | | | Holy, the Karens of the internet finally found their way onto Bricklink; the
end is nigh....
|
While this, did you have time to correct your Terms page?
|
Oh look, another Karen coming out of the woodwork...
Let it go buddy, worry about your own life
|
Are you replying to what I wrote? It doesn't seem like it.
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| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | UTLF | | Posted: | Sep 20, 2022 21:01 | | Subject: | (Cancelled) | | Viewed: | 46 times | | Topic: | Feedback | |
|
| | (Cancelled) |
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Sep 20, 2022 21:24 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 47 times | | Topic: | Feedback | |
|
| In Feedback, utlf writes:
| | | | Are you replying to what I wrote? It doesn't seem like it.
|
I initially replied to the part of your post with the message you received, then
1001bricks replied to me & I replied back - the most recent one was for him
|
Note that the: "Holy, the Karens of the internet finally found their way onto
Bricklink" wasn't helping.
And I'm not sure why you mentionned a feminine first name here.
|
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | cycbuild | | Posted: | Sep 20, 2022 21:43 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 42 times | | Topic: | Feedback | |
|
| In Feedback, 1001bricks writes:
| | In Feedback, utlf writes:
| | | | Are you replying to what I wrote? It doesn't seem like it.
|
I initially replied to the part of your post with the message you received, then
1001bricks replied to me & I replied back - the most recent one was for him
|
Note that the: "Holy, the Karens of the internet finally found their way onto
Bricklink" wasn't helping.
And I'm not sure why you mentionned a feminine first name here.
|
It can be applied to men too (in recent years).
I wouldn't say Sylvain is a Karen. He's more of a gatekeeping girlboss
guy. A good guy.
|
|
| | | | | |
| | | | | Author: | randyipp | | Posted: | Sep 20, 2022 21:51 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 62 times | | Topic: | Feedback | |
|
| Posts like this are always concerning to me. This entire issue is just miscommunication
and will only take basic communication skills to fix it. Do not quote your buyer
on a public forum.
First off, take a deep breath, walk away from the computer for a bit to calm
down if you need to so you can think clear-headed and rationally about this situation.
Now, check to see if the order is cancelled, this is not a gray area it is or
is not cancelled. Looks to me that it is not, I see 0 cancelled orders in your
store.
If not cancelled it is time to type up a short, polite message communicating
this. No need for too much text in detail, just also make sure you send the
order out asap. After sending this and the order just wait, be patient and let
them contact you in their own time. Eventually you can apologize again and drop
the link for feedback removal and hope they change their mind. Sometimes people
can act irrational at first and will eventually be able to look back at a situation
and realize that they made a mistake. To put it bluntly sometimes being a seller
is just finding a way to talk someone off a ledge, you aren't just selling
little pieces of plastic you're selling happiness.
Something like:
I'm sorry about the delay and confusion, your order has not been canceled
just a partial refund was issued. This refund was given due to a personal issue
that did not allow me to provide the level of service I expect to provide. You
order will be in the mail tomorrow with tracking number xxxxxxxxx.
|
|
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| | | | | | | | | |
| | | | | | | Author: | 1001bricks | | Posted: | Sep 20, 2022 21:54 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 44 times | | Topic: | Feedback | |
|
| | 100% +1 clap clap, this, exactly, yes. |
|
| | | | | |
| | | | | Author: | cycbuild | | Posted: | Sep 20, 2022 22:28 | | Subject: | (Cancelled) | | Viewed: | 37 times | | Topic: | Feedback | |
|
| | (Cancelled) |
|
| | | | | |
| | | | | Author: | wildchicken13 | | Posted: | Sep 21, 2022 00:26 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 41 times | | Topic: | Feedback | |
|
| In Feedback, Gladeye writes:
| | What do I do if the customer complains before I can even explain myself?
|
Ship the order???
There are few rules governing the BrickLink feedback system. People can write
basically whatever they want, for whatever reason they want. All you can do is
provide them with good service and hope they leave you good feedback. 
|
|
| | | | | |
| | | | | Author: | yorbrick | | Posted: | Sep 21, 2022 02:30 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 27 times | | Topic: | Feedback | |
|
| I'm guessing you haven't cancelled the order. The refund system allows
a partial refund to be made with the reason "buyer and seller agreed to cancel
the order".
If you have shipped, I'd ignore the feedback and stoplist the buyer.
If you haven't shipped, I'd ignore the feedback, refund the rest, cancel
the order and stoplist the buyer.
Life is too short to deal with some people. Stoplisting them will avoid them
in future.
|
|
| | | | | | | | | |
| | | | | | | Author: | maxx3001 | | Posted: | Sep 21, 2022 02:56 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 46 times | | Topic: | Feedback | |
|
| In Feedback, yorbrick writes:
| | I'm guessing you haven't cancelled the order. The refund system allows
a partial refund to be made with the reason "buyer and seller agreed to cancel
the order".
If you have shipped, I'd ignore the feedback and stoplist the buyer.
If you haven't shipped, I'd ignore the feedback, refund the rest, cancel
the order and stoplist the buyer.
Life is too short to deal with some people. Stoplisting them will avoid them
in future.
|
Stoplisting a buyer whom has done nothing wrong?
Bad advise, the buyer only misinterpreted a mistake made by the seller.
I would suggest shipping out the order as fast as possible.
Then after the buyer has received the order, maybe politely ask them to rethink
their feedback.
Explain how you made a mistake, weren’t able to ship in time due to circumstances
out of your control.
And that the partial refund was just a kind of sorry for not shipping in my normal
timeframe.
Be nice to your buyer, they did everything they were supposed to do, namely pay
in time.
Just my 2 cents (although with inflation, that is about 1 cent worth)
Maxx
|
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| | | | | | | | | | | | | |
| | | | | | | | | Author: | yorbrick | | Posted: | Sep 21, 2022 03:19 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 37 times | | Topic: | Feedback | |
|
| In Feedback, maxx3001 writes:
| | In Feedback, yorbrick writes:
| | I'm guessing you haven't cancelled the order. The refund system allows
a partial refund to be made with the reason "buyer and seller agreed to cancel
the order".
If you have shipped, I'd ignore the feedback and stoplist the buyer.
If you haven't shipped, I'd ignore the feedback, refund the rest, cancel
the order and stoplist the buyer.
Life is too short to deal with some people. Stoplisting them will avoid them
in future.
|
Stoplisting a buyer whom has done nothing wrong?
Bad advise, the buyer only misinterpreted a mistake made by the seller.
I would suggest shipping out the order as fast as possible.
Then after the buyer has received the order, maybe politely ask them to rethink
their feedback.
Explain how you made a mistake, weren’t able to ship in time due to circumstances
out of your control.
And that the partial refund was just a kind of sorry for not shipping in my normal
timeframe.
Be nice to your buyer, they did everything they were supposed to do, namely pay
in time.
Just my 2 cents (although with inflation, that is about 1 cent worth)
Maxx
|
If sent, it wouldn't surprise me at all if this buyer complains and wants
a refund for the whole order, saying the seller cancelled the order so they bought
elsewhere.
Yes, there has been miscommunication on both sides and there still seems to ge
miscommunication. They might as well stop now, rather than keep going.
|
|
|
| | | | | |
| | | | | Author: | SezaR | | Posted: | Sep 21, 2022 03:33 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 51 times | | Topic: | Feedback | |
|
| In Feedback, Gladeye writes:
| | I had a medical emergency that made me a couple days late sending out a customer's
order. I wrote to the customer, apologizing for the inconvenience.
I added...
"I have refunded you $5.00, for your inconvenience. I hope you understand this
delay was unforeseen and out of my control. I will definitely be able to drive
to the post off tomorrow and will ship out your order. Please let me know if
you have any questions.
She replied with...
"Just checked Bricklink and noticed a $5 refund along with note that "Buyer and
Seller agreed to cancel order." What do you mean buyer agreed to cancel the
order? Not! First I heard of it was today after you refunded Paypal with no
explination to me. That was rude of you.
Why did you refund and not fill the order? You left me feeling unhappy and upset.
All you needed to do was let me know you were cancelling. No problem. But
you decided not to provide me a common curtesy. Shame on you.
I have been ordering a lot of legos for 3 years for myself and grandkids. All
through covid. Never a problem from a seller until now without first messaging
and then agreeing
on not being able to have an order filled. Of course. But I always had a message
from seller first."
I had no reason to cancel her order when I refunded the $5.00. It was an honest
mistake.
I replied...
"...this was a terrible mistake! I did not mean to cancel your order. I would
never do something like that. Please believe me, I had every intention of sending
out your package tomorrow. I must not have noticed a checked box or hit a wrong
button or something..
I understand why you would be upset, but I meant exactly what I wrote in my previous
email. I would send your package out tomorrow and refund you $5.00 for the inconvenience.
I always want my customers to be happy and I care about earning positive feedback.
I hope you will consider placing the order again, and I will deduct $5.00 from
the shipping cost and send your package out tomorrow. If you would rather not
order from me again, I hope you will still accept my apology for this mistake.
She never replied, but now I have this negative feedback. "Seller cancelled order
with no explination or apology after payment."
What do I do if the customer complains before I can even explain myself? Our
exchanges have time stamps and I sent her an explanation and an apology LESS
THAN AN HOUR after she wrote me, but she had already posted about how Uncommunicative
I was. This is very unfair of her. I can't count on her to do the right thing
and change her feedback, so how do I make an appeal to Bricklink?
|
Ok, I just checked with an order that buyer already paid.
You accept only PayPal Onsite and There is no way you could have just given a
partial refund pf $5 AND cancelled the order.
What happened is that you clicked on "Issue Refund" on the order's page and
on the next page, you entered $5 for partial refund but you did not change the
reason for the partial refund so the first reason was chosen by default: "buyer
and seller agreed to cancelled the order."
See the screen shot attached.
My two cents is that you study and learn more about the rules on bricklink, how
you cancel, when you can request a feedback to be removed,... It does not take
time to learn these things. You give us an idea that you don't know much
about Bricklink and you don't care neither. There are many nice people on
Bricklink who can help if you ask your questions on the forum.
Feedback removal:
https://www.bricklink.com/helpDesk.asp?helpDeskID=105
I would ship the order and then let the buyer know that the order was never cancelled
and that you shipped the order.
After he received the order, you can request to retract the feedback (which can
be done 30 days after the feedback was posted) by apologizing and arguing that
"you never cancelled an order buy just intended to give partial refund of $5
as a polite gesture... Your negative feedback would make my small shop the same
as those shops with poor customer service (those who send wrong parts, do not
try to correct their mistakes and do not communicate)"
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | tons_of_bricks | | Posted: | Sep 21, 2022 06:14 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 50 times | | Topic: | Feedback | |
|
| In Feedback, SezaR writes:
| | Ok, I just checked with an order that buyer already paid.
You accept only PayPal Onsite and There is no way you could have just given a
partial refund pf $5 AND cancelled the order.
|
You can cancel orders without refunding. All you have to do is change the status
from paid to ready or pending and you can cancel it, with or without a refund
or partial refund.
But yeah, your thought makes sense. Most likely the OP forgot to choose a reason
for refund. My guess is that the user has seen the paypal refund but for some
reason is not seeing the bricklink messages that the OP is sending. In which
case it will be hard to rectify this miscommunication.
|
|
| | | | | | | | | |
| | | | | | | Author: | jennnifer | | Posted: | Sep 21, 2022 07:41 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 46 times | | Topic: | Feedback | |
|
| Hello,
I find the drop-down list of reasons (and in fact most of the drop-down lists
on BrickLink) to be very unhelpful. Note to developers: you cannot possibly predict
every situation, so there should ALWAYS be an 'Other' option to choose.
Jen
|
|
| | | | | |
| | | | | Author: | Sadler_Bricks | | Posted: | Sep 21, 2022 12:29 | | Subject: | Re: Buyer complained before I could respond | | Viewed: | 24 times | | Topic: | Feedback | |
|
| Sorry to see not much can do and it seems you did put in the effort.
Sadler_bricks
|
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USA, California
Canada, Ontario
France, Provence-Alpes-Côte d'Azur
Netherlands, Utrecht
United Kingdom, England
