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| | | Author: | Shintaku  | | Posted: | Sep 20, 2022 07:05 | | Subject: | Paid twice the taxes, the seller doesn't care | | Viewed: | 189 times | | Topic: | Help | |
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| Hello,
a very bad thing happened with a 10k + feedbacks seller.
They shipped with the documents, the customs office didn't see them and I
double paid the taxes.
I ended paying nearly more in taxes than the order itself.
I called my post office and they said that it's the seller's duty to
contact the customs office and solve it. I am just a buyer, why should I care
about that? I should pay once and then get the goods. My duties should be over
with that.
So what would you do in my place?
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| | | | | Author: | WhiteHorseMatt | | Posted: | Sep 20, 2022 07:24 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 68 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | Hello,
a very bad thing happened with a 10k + feedbacks seller.
They shipped with the documents, the customs office didn't see them and I
double paid the taxes.
I ended paying nearly more in taxes than the order itself.
I called my post office and they said that it's the seller's duty to
contact the customs office and solve it. I am just a buyer, why should I care
about that? I should pay once and then get the goods. My duties should be over
with that.
So what would you do in my place?
|
I don't see you can really blame the seller for this. You say they shipped
with the documents so they have followed the correct procedure.
If the seller is happy to contact your customs to try and reclaim the money on
your behalf then great. If not then you don't have much choice other than
to take the hit on the costs.
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| | | | | Author: | Heartbricker | | Posted: | Sep 20, 2022 07:55 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 61 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | Hello,
a very bad thing happened with a 10k + feedbacks seller.
They shipped with the documents, the customs office didn't see them and I
double paid the taxes.
I ended paying nearly more in taxes than the order itself.
I called my post office and they said that it's the seller's duty to
contact the customs office and solve it. I am just a buyer, why should I care
about that? I should pay once and then get the goods. My duties should be over
with that.
So what would you do in my place?
|
Duty/Taxes are the responsibility of the importer (you/buyer).
You need to contact your customs office in order to show you paid twice and get
refunded.
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| | | | | | | Author: | Shintaku | | Posted: | Sep 20, 2022 08:29 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 80 times | | Topic: | Help | |
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| In Help, Heartbricker writes:
| | In Help, Shintaku writes:
| | Hello,
a very bad thing happened with a 10k + feedbacks seller.
They shipped with the documents, the customs office didn't see them and I
double paid the taxes.
I ended paying nearly more in taxes than the order itself.
I called my post office and they said that it's the seller's duty to
contact the customs office and solve it. I am just a buyer, why should I care
about that? I should pay once and then get the goods. My duties should be over
with that.
So what would you do in my place?
|
Duty/Taxes are the responsibility of the importer (you/buyer).
You need to contact your customs office in order to show you paid twice and get
refunded.
|
They said that bricklink is behaving illegally, as I am the only one who has
to pay. It is impossible that bricklink makes me pay and then picks my money
and pays my State.
They say that it's very likely that bricklink is keeping that money.
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| | | | | | | | | Author: | jennnifer | | Posted: | Sep 20, 2022 09:31 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 61 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | In Help, Heartbricker writes:
| | In Help, Shintaku writes:
| | Hello,
a very bad thing happened with a 10k + feedbacks seller.
They shipped with the documents, the customs office didn't see them and I
double paid the taxes.
I ended paying nearly more in taxes than the order itself.
I called my post office and they said that it's the seller's duty to
contact the customs office and solve it. I am just a buyer, why should I care
about that? I should pay once and then get the goods. My duties should be over
with that.
So what would you do in my place?
|
Duty/Taxes are the responsibility of the importer (you/buyer).
You need to contact your customs office in order to show you paid twice and get
refunded.
|
They said that bricklink is behaving illegally, as I am the only one who has
to pay. It is impossible that bricklink makes me pay and then picks my money
and pays my State.
They say that it's very likely that bricklink is keeping that money.
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'They say?'
If the seller provided the correct documentation and your customs people simply
didn't find it, then how is BrickLink behaving illegally or keeping your
money? That document is a record of BrickLink PAYING those duties. Yikes.
It's YOUR customs people who got paid twice and are keeping your money.
Jen
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Sep 20, 2022 09:59 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 59 times | | Topic: | Help | |
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| In Help, jennnifer writes:
| | If the seller provided the correct documentation and your customs people simply
didn't find it, then how is BrickLink behaving illegally or keeping your
money? That document is a record of BrickLink PAYING those duties. Yikes.
It's YOUR customs people who got paid twice and are keeping your money.
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I agree - assuming the seller submitted the IOSS number electronically. If the
seller didn't do that then he or she is (at least partially) at fault here.
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| | | | | | | | | Author: | Heartbricker | | Posted: | Sep 20, 2022 10:29 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 56 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | In Help, Heartbricker writes:
| | In Help, Shintaku writes:
| | Hello,
a very bad thing happened with a 10k + feedbacks seller.
They shipped with the documents, the customs office didn't see them and I
double paid the taxes.
I ended paying nearly more in taxes than the order itself.
I called my post office and they said that it's the seller's duty to
contact the customs office and solve it. I am just a buyer, why should I care
about that? I should pay once and then get the goods. My duties should be over
with that.
So what would you do in my place?
|
Duty/Taxes are the responsibility of the importer (you/buyer).
You need to contact your customs office in order to show you paid twice and get
refunded.
|
They said that bricklink is behaving illegally, as I am the only one who has
to pay. It is impossible that bricklink makes me pay and then picks my money
and pays my State.
They say that it's very likely that bricklink is keeping that money.
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1- a large company like LEGO wouldn't risk it's reputation or legal status
so "pocketing the taxes money" is and absurd notion that either you or your postal/customs
clerk made up.
2- the seller's only responsibility is to affix the tax document on the package-
that's it.
3- While I understand your frustration of being 'bothered' with it- it
is legally yours or any importer's responsibility to pay duty or any importing
fees.
This is how the system operates weather you agree with it or don't- the
system isn't gonna change because you don't feel like being bothered-
you have to work with the system and appeal.
You can put the time you spend bellyaching about it on the forum towards a more
productive channel which is appealing with the local customs authority.
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| | | | | | | | | Author: | TheBrickGuys | | Posted: | Sep 20, 2022 19:14 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 40 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | In Help, Heartbricker writes:
| | In Help, Shintaku writes:
| | Hello,
a very bad thing happened with a 10k + feedbacks seller.
They shipped with the documents, the customs office didn't see them and I
double paid the taxes.
I ended paying nearly more in taxes than the order itself.
I called my post office and they said that it's the seller's duty to
contact the customs office and solve it. I am just a buyer, why should I care
about that? I should pay once and then get the goods. My duties should be over
with that.
So what would you do in my place?
|
Duty/Taxes are the responsibility of the importer (you/buyer).
You need to contact your customs office in order to show you paid twice and get
refunded.
|
They said that bricklink is behaving illegally, as I am the only one who has
to pay. It is impossible that bricklink makes me pay and then picks my money
and pays my State.
They say that it's very likely that bricklink is keeping that money.
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I would say that more likely that the custom's office just does not care
to take the time to straighten things out. When they say things like "very likely
BrickLink is keeping the money, It sounds like they are just using lame excuses
to try and push the blame somewhere else instead of just trying to figure out
not "what likely" happened but what exactly did happen and give real advice on
how to straighten it out.
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| | | | | Author: | Emporiosa | | Posted: | Sep 20, 2022 08:20 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 68 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | Hello,
a very bad thing happened with a 10k + feedbacks seller.
They shipped with the documents, the customs office didn't see them and I
double paid the taxes.
I ended paying nearly more in taxes than the order itself.
I called my post office and they said that it's the seller's duty to
contact the customs office and solve it. I am just a buyer, why should I care
about that? I should pay once and then get the goods. My duties should be over
with that.
So what would you do in my place?
|
You as the buyer have to work with your customs agency - not the seller. They
likely did everything right as well. The customs department often overlook the
info as they're processing so much incoming mail. An example I often use
is when I purchase from LEGO directly. I've paid them taxes and I know they're
doing their documentation right. But sometimes when a package comes from Denmark
or Germany, Canadian agency CBSA charges me again. I pay it to release the package
to keep it easier, and then CBSA can be contacted for a refund for the duplication
in taxes.
If you've already paid your taxes, and you've paid again to release the
package, you need to contact the customs agency with your original proof of taxes
paid to put in a refund request. A seller cannot do that on your behalf. I can't
speak to processes in Italy for this, but it's a common issue and usually
your customs agency will know how to handle it.
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| | | | | | | Author: | Shintaku | | Posted: | Sep 20, 2022 11:42 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 64 times | | Topic: | Help | |
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| In Help, Emporiosa writes:
| | In Help, Shintaku writes:
| | Hello,
a very bad thing happened with a 10k + feedbacks seller.
They shipped with the documents, the customs office didn't see them and I
double paid the taxes.
I ended paying nearly more in taxes than the order itself.
I called my post office and they said that it's the seller's duty to
contact the customs office and solve it. I am just a buyer, why should I care
about that? I should pay once and then get the goods. My duties should be over
with that.
So what would you do in my place?
|
You as the buyer have to work with your customs agency - not the seller. They
likely did everything right as well. The customs department often overlook the
info as they're processing so much incoming mail. An example I often use
is when I purchase from LEGO directly. I've paid them taxes and I know they're
doing their documentation right. But sometimes when a package comes from Denmark
or Germany, Canadian agency CBSA charges me again. I pay it to release the package
to keep it easier, and then CBSA can be contacted for a refund for the duplication
in taxes.
If you've already paid your taxes, and you've paid again to release the
package, you need to contact the customs agency with your original proof of taxes
paid to put in a refund request. A seller cannot do that on your behalf. I can't
speak to processes in Italy for this, but it's a common issue and usually
your customs agency will know how to handle it.
|
The custom office said that the seller didn't indicate any IOSS number, they
just put the documents in the envelope, but that's not the correct procedure.
Everytime you pay double, that's an error in sending. Surely not in receiving.
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| | | | | | | | | Author: | peregrinator | | Posted: | Sep 20, 2022 12:21 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 55 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | The custom office said that the seller didn't indicate any IOSS number, they
just put the documents in the envelope, but that's not the correct procedure.
|
If the seller didn't indicate an IOSS error, then he or she is at least partly
at fault, imho.
| | Everytime you pay double, that's an error in sending. Surely not in receiving.
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Mmmm, this is not the case. There have been a number of cases where everything
was sent correctly but the buyer is still charged again by customs.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Sep 20, 2022 12:43 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 50 times | | Topic: | Help | |
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| | | | | Everytime you pay double, that's an error in sending. Surely not in receiving.
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Mmmm, this is not the case. There have been a number of cases where everything
was sent correctly but the buyer is still charged again by customs.
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Agreed with this - we've read about everything done right but still double
payment.
I'd add that a buyer should NOT accept to pay taxation twice.
You've to discuss at delivery OR after, send proofs, whatever's needed.
Or simply don't accept the parcel and let it being shipped back.
But paying twice and not complaining apart about the seller (who often does what's
needed) is NOT the proper approach I think.
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| | | | | | | | | Author: | calebfishn | | Posted: | Sep 20, 2022 12:54 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 53 times | | Topic: | Help | |
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| The seller does not have your money. If you want to get your taxes back, talk
to someone who does have your money.
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| | | | | | | Author: | FigBits | | Posted: | Sep 21, 2022 23:13 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 57 times | | Topic: | Help | |
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| In Help, Emporiosa writes:
| | An example I often use
is when I purchase from LEGO directly. I've paid them taxes and I know they're
doing their documentation right. But sometimes when a package comes from Denmark
or Germany, Canadian agency CBSA charges me again. I pay it to release the package
to keep it easier, and then CBSA can be contacted for a refund for the duplication
in taxes.
|
And you've had it refunded? I have not. I sent in all the required documentation
to CBSA showing that I paid the taxes twice, and my request for a refund was
denied. The letter from CBSA stated that when an importer pays taxes through
both the sender and CBSA, the amount paid to CBSA is valid, and any refund must
be processed by the sender.
I checked through the online documentation of the refund processes, and I was
not able to find what I hoped to find -- that requests for a refund of taxes
paid are valid if the taxes have been paid twice.
(It's actually worse than paying it twice, because the CBSA calculation is
on the order total, which already includes tax!)
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Sep 21, 2022 23:20 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 54 times | | Topic: | Help | |
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| | | (It's actually worse than paying it twice, because the CBSA calculation is
on the order total, which already includes tax!)
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taxing taxes, arent taxes fun? 
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| | | | | | | | | Author: | Vodium | | Posted: | Sep 22, 2022 11:23 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 32 times | | Topic: | Help | |
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| In Help, FigBits writes:
| | In Help, Emporiosa writes:
| | An example I often use
is when I purchase from LEGO directly. I've paid them taxes and I know they're
doing their documentation right. But sometimes when a package comes from Denmark
or Germany, Canadian agency CBSA charges me again. I pay it to release the package
to keep it easier, and then CBSA can be contacted for a refund for the duplication
in taxes.
|
And you've had it refunded? I have not. I sent in all the required documentation
to CBSA showing that I paid the taxes twice, and my request for a refund was
denied. The letter from CBSA stated that when an importer pays taxes through
both the sender and CBSA, the amount paid to CBSA is valid, and any refund must
be processed by the sender.
I checked through the online documentation of the refund processes, and I was
not able to find what I hoped to find -- that requests for a refund of taxes
paid are valid if the taxes have been paid twice.
(It's actually worse than paying it twice, because the CBSA calculation is
on the order total, which already includes tax!)
|
If you contact LEGO with proof of the double tax they will refund you the tax
that they collected. Multiple people in FB groups have reported being double
taxed and said LEGO was pretty easy to get the refund from.
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| | | | | Author: | bobnikolov | | Posted: | Sep 20, 2022 11:04 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 75 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | Hello,
a very bad thing happened with a 10k + feedbacks seller.
They shipped with the documents, the customs office didn't see them and I
double paid the taxes.
I ended paying nearly more in taxes than the order itself.
I called my post office and they said that it's the seller's duty to
contact the customs office and solve it. I am just a buyer, why should I care
about that? I should pay once and then get the goods. My duties should be over
with that.
So what would you do in my place?
|
Just stop buying from outside the EU while mistakes are still happening. I paid
two times double VAT and avoid shopping outside. Customs generally don't
care
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| | | | | Author: | treboro9150 | | Posted: | Sep 23, 2022 09:55 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 65 times | | Topic: | Help | |
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| If this was shipped from the UK the problem is with Bricklink not registering
itself on the UK Post Office's Horizon system as a marketplace. The UK Post
Office only have people like Amazon, ebay and etsy currently registered.
Because Bricklink have not done this their IOSS number does not get to the customs
and it is this number that avoids you having to pay the VAT a second time. Bricklink's
current advice to sellers is that the IOSS number must NOT be written on the
package - but I think this is wrong.
You should be able to get a refund of the VAT by giving Bricklink's IOSS
number to the customs - ask your seller for the number. I recently went through
this problem with a Czech buyer and when he gave the IOSS number to the customs
the problem was solved.
I have sent Bricklink a message about this problem but have not yet had a response
from them. This problem is the reason that most UK sellers I know have closed
their stores to the EU. Selling outside the EU is still as easy as selling within
the UK!!
In Help, Shintaku writes:
| | Hello,
a very bad thing happened with a 10k + feedbacks seller.
They shipped with the documents, the customs office didn't see them and I
double paid the taxes.
I ended paying nearly more in taxes than the order itself.
I called my post office and they said that it's the seller's duty to
contact the customs office and solve it. I am just a buyer, why should I care
about that? I should pay once and then get the goods. My duties should be over
with that.
So what would you do in my place?
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| | | | | Author: | treboro9150 | | Posted: | Sep 23, 2022 09:57 | | Subject: | (Cancelled) | | Viewed: | 23 times | | Topic: | Help | |
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| | (Cancelled) |
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Italy, Lombardia
United Kingdom, England
USA, New Jersey
Canada, Ontario
France, Provence-Alpes-Côte d'Azur
Bulgaria, Sofia City