| Discussion Forum: Thread 325781 |
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| | | Author: | MindImagination  | | Posted: | Aug 18, 2022 14:25 | | Subject: | PayPal email/BL email don't match. | | Viewed: | 99 times | | Topic: | Help | |
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| Good afternoon everyone,
I'm a few orders in as a new seller in this great and resourceful LEGO community
and last night I received an order that raised a red flag for me, so I wanted
to reach out to ask for some guidance and advice on the best procedure to follow
on this.
I did peruse through a few topics in the forums first before posting, but did
not find anything useful. So here is the situation...
The order has an unusual username (ex. one captial letter, followed by three
underscores, and another capital letter)(M___C). They also have zero feedback.
The first and last name on the order reflects the first and last letter of the
username, but when comparing the physical and email addresses between Bricklink
and PayPal, the email address isn't the same. In fact, gmail address is wildly
different.
The Gmail address on PayPal is the buyer's firstname.lastname@gmail.com.
The buyer's Gmail address on Bricklink is... not the first name(dot)some
initial(dot)some initial(dot)not the last name@gmail.com.
How should I proceed from here? Should I email the buyer at both email addresses
to verify? Or contact Bricklink Support / PayPal Support to look into it? I would
be grateful for any thoughts or guidance on the topic.
Sincerely,
Julian Evenfeather
Happy building!
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| | | | | Author: | Nubs_Select | | Posted: | Aug 18, 2022 14:31 | | Subject: | Re: PayPal email/BL email don't match. | | Viewed: | 38 times | | Topic: | Help | |
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| different emails generally aren't a big deal. I would compare the bl and
Paypal address and if they match I would just ship it out.
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| | | | | | | Author: | SezaR | | Posted: | Aug 18, 2022 16:01 | | Subject: | Re: PayPal email/BL email don't match. | | Viewed: | 25 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | different emails generally aren't a big deal. I would compare the bl and
Paypal address and if they match I would just ship it out.
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Don't bother comparing bl and PayPal address.
Let's call his address on PayPal: A1
and his address on BL: A2
A1 may be or may not be different from A2.
But once he pays via PayPal onsite, the address that appears on the PayPal transaction
details (i.e. the one you can see) is just copied from his address on Bl because
he paid via PayPal onsite. So it will be just A2
and you have no means to read and know A1 and it does not matter to you at all.
To get PayPal seller protection, you have to ship to A2 because this is the one
that appears on the PayPal transaction.
In case the buyer pays via PayPal offsite (not anymore possible from buyers in
US as only PayPal onsite is possible), then these two addresses may differ.
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| | | | | Author: | 1001bricks | | Posted: | Aug 18, 2022 15:01 | | Subject: | Re: PayPal email/BL email don't match. | | Viewed: | 39 times | | Topic: | Help | |
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| | | How should I proceed from here? Should I email the buyer at both email addresses
to verify? Or contact Bricklink Support / PayPal Support to look into it? I would
be grateful for any thoughts or guidance on the topic.
|
Hi Julian -
Many people, including kids or not, have their order paid by someone else, or
some different name, for various, unknown and the most often good reasons.
I personnaly really don't care who pays and have no right to ask. PayPal
& Stripe have a fraud detection team.
If you're a bit paranoid, check the BL vs PayPal postal address.
If not, ship it.
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| | | | | Author: | dreambuilder71 | | Posted: | Aug 18, 2022 15:19 | | Subject: | Re: PayPal email/BL email don't match. | | Viewed: | 40 times | | Topic: | Help | |
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| In Help, MindImagination writes:
| | Good afternoon everyone,
I'm a few orders in as a new seller in this great and resourceful LEGO community
and last night I received an order that raised a red flag for me, so I wanted
to reach out to ask for some guidance and advice on the best procedure to follow
on this.
I did peruse through a few topics in the forums first before posting, but did
not find anything useful. So here is the situation...
The order has an unusual username (ex. one captial letter, followed by three
underscores, and another capital letter)(M___C). They also have zero feedback.
The first and last name on the order reflects the first and last letter of the
username, but when comparing the physical and email addresses between Bricklink
and PayPal, the email address isn't the same. In fact, gmail address is wildly
different.
The Gmail address on PayPal is the buyer's firstname.lastname@gmail.com.
The buyer's Gmail address on Bricklink is... not the first name(dot)some
initial(dot)some initial(dot)not the last name@gmail.com.
How should I proceed from here? Should I email the buyer at both email addresses
to verify? Or contact Bricklink Support / PayPal Support to look into it? I would
be grateful for any thoughts or guidance on the topic.
Sincerely,
Julian Evenfeather
Happy building!
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It's not too concerning if the emails don't match. What is important
is that you ONLY ship the order to the address in the PAYPAL account!!! NOT
the Bricklink account if it's different!!
You should also send the buyer an email saying you will be shipping the package
to the buyers PayPal account as per the PP user agreement policy, WITH tracking
number.
Good luck.
James
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| | | | | | | Author: | 1001bricks | | Posted: | Aug 18, 2022 15:43 | | Subject: | Re: PayPal email/BL email don't match. | | Viewed: | 29 times | | Topic: | Help | |
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| | | It's not too concerning if the emails don't match. What is important
is that you ONLY ship the order to the address in the PAYPAL account!!!
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Personnaly I don't care.
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Aug 18, 2022 15:55 | | Subject: | Re: PayPal email/BL email don't match. | | Viewed: | 33 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | | | It's not too concerning if the emails don't match. What is important
is that you ONLY ship the order to the address in the PAYPAL account!!!
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Personnaly I don't care.
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+1 I've never shipped to a Paypal address specifically and have never had
a problem (will still compare them and the like on high $ orders)
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Aug 18, 2022 16:58 | | Subject: | Re: PayPal email/BL email don't match. | | Viewed: | 40 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | In Help, 1001bricks writes:
| | | | It's not too concerning if the emails don't match. What is important
is that you ONLY ship the order to the address in the PAYPAL account!!!
|
Personnaly I don't care.
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+1 I've never shipped to a Paypal address specifically and have never had
a problem (will still compare them and the like on high $ orders)
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Same for 65K orders.
But it may depend country or countries involved.
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USA, Colorado
Canada, Ontario
France, Provence-Alpes-Côte d'Azur