| Discussion Forum: Thread 324167 |
|
 |
| | | Author: | wanderer101  | | Posted: | Jul 18, 2022 04:57 | | Subject: | Refund of Fees on order ref. due to lost ship | | Viewed: | 86 times | | Topic: | Selling | |
|
| I have notified help desk twice on this matter. Original order fee was billed
on 3/04/2022,
Shipment was lost in transit and a full refund was issued thru Bricklink on 4/13/2022
to the customer. I am still waiting for the refund of seller fees. Not on July
statement yet. Am I going to the wrong place to report this, since I have not
gotten any results yet?
|
|
| | | | | |
| | | | | Author: | Stellar | | Posted: | Jul 18, 2022 05:50 | | Subject: | Re: Refund of Fees on order ref. due to lost ship | | Viewed: | 36 times | | Topic: | Selling | |
|
| In Selling, wanderer101 writes:
| | I have notified help desk twice on this matter. Original order fee was billed
on 3/04/2022,
Shipment was lost in transit and a full refund was issued thru Bricklink on 4/13/2022
to the customer. I am still waiting for the refund of seller fees. Not on July
statement yet. Am I going to the wrong place to report this, since I have not
gotten any results yet?
|
You would need to cancel the order, change the payment status and do the cancellation
process:
https://www.bricklink.com/retractOrder.asp
|
|
| | | | | |
| | | | | Author: | peregrinator | | Posted: | Jul 18, 2022 09:12 | | Subject: | Re: Refund of Fees on order ref. due to lost ship | | Viewed: | 33 times | | Topic: | Selling | |
|
| In Selling, wanderer101 writes:
| | I have notified help desk twice on this matter. Original order fee was billed
on 3/04/2022,
Shipment was lost in transit and a full refund was issued thru Bricklink on 4/13/2022
to the customer. I am still waiting for the refund of seller fees. Not on July
statement yet. Am I going to the wrong place to report this, since I have not
gotten any results yet?
|
As Stellar notes, the only thing you need to is cancel the order, and as the
seller, you can cancel once you file the order cancellation request.
Note that seller fees for the cancelled order will be credited to your account
and not refunded.
|
|
| | | | | | | | | |
| | | | | | | Author: | wanderer101 | | Posted: | Jul 18, 2022 17:40 | | Subject: | Re: Refund of Fees on order ref. due to lost ship | | Viewed: | 29 times | | Topic: | Selling | |
|
| In Selling, peregrinator writes:
| | In Selling, wanderer101 writes:
| | I have notified help desk twice on this matter. Original order fee was billed
on 3/04/2022,
Shipment was lost in transit and a full refund was issued thru Bricklink on 4/13/2022
to the customer. I am still waiting for the refund of seller fees. Not on July
statement yet. Am I going to the wrong place to report this, since I have not
gotten any results yet?
|
As Stellar notes, the only thing you need to is cancel the order, and as the
seller, you can cancel once you file the order cancellation request.
Note that seller fees for the cancelled order will be credited to your account
and not refunded.
|
Thanks, both of you for the help. I did not realize that I
Also had to cancel the order.
|
|
|
|
|
|
|
USA, Georgia
Spain, Comunidad Valenciana
