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| | | Author: | popsicle  | | Posted: | Jul 10, 2022 13:18 | | Subject: | (Cancelled) | | Viewed: | 249 times | | Topic: | Shipping | |
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| | | | | Author: | psusaxman2000 | | Posted: | Jul 10, 2022 13:31 | | Subject: | Re: Consequential enough for a stand-alone post | | Viewed: | 53 times | | Topic: | Shipping | |
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| In Shipping, popsicle writes:
| | ... and not as a straight forward reply, I feel.
Addressing this and similar posts: https://www.bricklink.com/message.asp?ID=1349983
From your end, how would you always know that the vendor “takes 2-3 days before
they turn it over to shipper”?
Just one of what I'm certain are several possible scenarios:
I take a deal of pride (those that know me would say to obsession ) in quick
order processing, which includes getting the package into USPS possession. I
do this by packaging every order and having it ready to go before invoicing.
Upon receiving payment, the label is immediately created and applied. It's
here the obsession kicks in, as I then feel the urge to drive it the one km to
our PO without delay, thus finishing my part of the deal I made.
Here's where the question I posed to you plays out: I only ever use the package
drop box in the lobby when open, or exterior when closed. Arriving home, I immediately
change the status to "shipped" followed by a Drive Thru message being sent with
tracking link. We all know how tracking lags, and the link may not show 'shipper
possession' for sometime, on weekends and holidays it can be days.
Does the buyer then feel like you, that I was premature, perhaps even dishonest,
in changing the status to shipped? It’s actually an honest question that I’ve
always wondered: How do my buyers really feel about it?
-popsicle
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As a seller, I follow a similar process although I don't have the instant
urge to drive to the post office to drop them off. When I have an order come
in, I feel like I have to pull it right away. I don't get a lot of orders
either, so it tends to give me a few minute break from my full time job so maybe
that's the real motivation. Either way, I almost always ship the next day
via my mail box to my mail carrier. They scan packages on pickup and I know
they are in the system within the next hour or two. However, I still mark them
as shipped as soon as I see the mail go. I then flip the order to shipped, post
my feedback and send a drive through as well.
As a buyer, when I see a "shipped" for me it just means that it's left the
sellers hands. That could mean a drop box, at the desk or mail carrier like
I do. I don't think that it is dishonest or premature in any way, but this
also could be the way of the US postal system as well.
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| | | | | | | Author: | 1001bricks | | Posted: | Jul 10, 2022 13:50 | | Subject: | Re: Consequential enough for a stand-alone post | | Viewed: | 43 times | | Topic: | Shipping | |
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| | | As a buyer, when I see a "shipped" for me it just means that it's left the
sellers hands. That could mean a drop box, at the desk or mail carrier like
I do. I don't think that it is dishonest or premature in any way, but this
also could be the way of the US postal system as well.
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Agreed with you.
Shipped is when the shipper or a pro carrier has taken the responsability of
it.
Or, if something can happen on your side (car accident, flood, fire, burglary...)
this order can be lost, destroyed or stolen, it's not shipped and is your
responsability.
In short:
* If the order is at your place, even with a sticker and tracked label: it's
not shipped.
* If it's in the car of one of your employees, a friend or yours; it's
not shipped.
* If it's in a drop box, at a pro carrier, a post office, a sorting facility,
a drop/relay point; it's shipped.
That's what my common sense would say - and what we apply here.
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| | | | | | | Author: | peregrinator | | Posted: | Jul 10, 2022 14:03 | | Subject: | Re: Consequential enough for a stand-alone post | | Viewed: | 40 times | | Topic: | Shipping | |
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| In Shipping, psusaxman2000 writes:
| | As a buyer, when I see a "shipped" for me it just means that it's left the
sellers hands. That could mean a drop box, at the desk or mail carrier like
I do. I don't think that it is dishonest or premature in any way, but this
also could be the way of the US postal system as well.
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This is what I practice in my store here on BL but I will say that with other
popular marketplaces, the order is "shipped" (or even, from the seller's
standpoint, "completed") when the label is purchased. So I don't really mind
if a BL seller marks an order as shipped even before it's actually left his
or her hands.
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| | | | | Author: | Hurt | | Posted: | Jul 10, 2022 13:54 | | Subject: | Re: Consequential enough for a stand-alone post | | Viewed: | 41 times | | Topic: | Shipping | |
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| In Shipping, popsicle writes:
| | ... and not as a straight forward reply, I feel.
Addressing this and similar posts: https://www.bricklink.com/message.asp?ID=1349983
From your end, how would you always know that the vendor “takes 2-3 days before
they turn it over to shipper”?
Just one of what I'm certain are several possible scenarios:
I take a deal of pride (those that know me would say to obsession) in quick
order processing, which includes getting the package into USPS possession. I
do this by packaging every order and having it ready to go before invoicing.
Upon receiving payment, the label is immediately created and applied. It's
here the obsession kicks in, as I then feel the urge to drive it the one km to
our PO without delay, thus finishing my part of the deal I made.
Here's where the question I posed to you plays out: I only ever use the package
drop box in the lobby when open, or exterior when closed. Arriving home, I immediately
change the status to "shipped" followed by a Drive Thru message being sent with
tracking link. We all know how tracking lags, and the link may not show 'shipper
possession' for sometime, on weekends and holidays it can be days.
Does the buyer then feel like you, that I was premature, perhaps even dishonest,
in changing the status to shipped? It’s actually an honest question that I’ve
always wondered: How do my buyers really feel about it?
-popsicle
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Why not add a short text that says that tracking information could be delayed?
As soon as they are available, the buyer should see that you've posted the
parcel before you've sent the "Shipped" message.
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| | | | | Author: | Shiny_Stuff | | Posted: | Jul 10, 2022 14:44 | | Subject: | Re: Consequential enough for a stand-alone post | | Viewed: | 47 times | | Topic: | Shipping | |
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| In Shipping, popsicle writes:
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Does the buyer then feel like you, that I was premature, perhaps even dishonest,
in changing the status to shipped? It’s actually an honest question that I’ve
always wondered: How do my buyers really feel about it?
-popsicle
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I don't see any issue if the time you marked it as Shipped is within 24 hours
of when the package is in the hands of the shipper and the package is in motion.
The only time this is stretched is if you mark an item as Shipped before a Sunday
or a Holiday (or both) and the package is not yet actually in the system and
in motion.
An item marked shipped at 11 PM Saturday, even if deposited into a drop box or
mailbox, does not actually begin to move until Monday and the first scan at a
post office might not be until 5 PM Monday, when it actually starts to move.
For seller workflow reasons, marking an order SHIPPED as soon as you have finished
all processing can/does make a lot of sense, provided that it is actually shipped
in the most timely manner possible.
The issue mentioned in the previous thread has more to do with orders being marked
shipped several days before actual shipping. Such as being marked Shipped on
Monday but not actually shipped until Friday, five days later.
Back when Shaky Shuffle was around, that seller was notorious for not only marking
orders as shipped several days before they actually were, but even changing the
Shipped date over and over on subsequent days and even weeks without actually
shipping the order. That seller used to waste more time fooling around with
the shipped dates and sending out messages to buyers with excuses instead of
using that same time to actually pick, pack, and ship out the dang orders. I
know that some buyers tolerated that and even benefitted by being offered generous
discounts and deals in exchange for no Negative Feedback. But, in the end, Shaky
Shuffle was finally booted off of BrickLink for being such a lousy (and lazy?)
seller.
____
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| | | | | Author: | wildchicken13 | | Posted: | Jul 10, 2022 15:46 | | Subject: | Re: Consequential enough for a stand-alone post | | Viewed: | 38 times | | Topic: | Shipping | |
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| In Shipping, popsicle writes:
| | ... and not as a straight forward reply, I feel.
Addressing this and similar posts: https://www.bricklink.com/message.asp?ID=1349983
From your end, how would you always know that the vendor “takes 2-3 days before
they turn it over to shipper”?
Just one of what I'm certain are several possible scenarios:
I take a deal of pride (those that know me would say to obsession) in quick
order processing, which includes getting the package into USPS possession. I
do this by packaging every order and having it ready to go before invoicing.
Upon receiving payment, the label is immediately created and applied. It's
here the obsession kicks in, as I then feel the urge to drive it the one km to
our PO without delay, thus finishing my part of the deal I made.
Here's where the question I posed to you plays out: I only ever use the package
drop box in the lobby when open, or exterior when closed. Arriving home, I immediately
change the status to "shipped" followed by a Drive Thru message being sent with
tracking link. We all know how tracking lags, and the link may not show 'shipper
possession' for sometime, on weekends and holidays it can be days.
Does the buyer then feel like you, that I was premature, perhaps even dishonest,
in changing the status to shipped? It’s actually an honest question that I’ve
always wondered: How do my buyers really feel about it?
-popsicle
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Personally, as a seller, I don't mark orders as shipped until I have an acceptance
scan from USPS and the tracking information has been updated to reflect that.
As a buyer, I do not really care what the order status is. I care about LEGOs!!!
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| | | | | | | Author: | Shiny_Stuff | | Posted: | Jul 10, 2022 15:57 | | Subject: | Re: Consequential enough for a stand-alone post | | Viewed: | 37 times | | Topic: | Shipping | |
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| In Shipping, wildchicken13 writes:
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As a buyer, I do not really care what the order status is. I care about LEGOs!!!
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I AGREE. I want moar LEGOs.
I mostly care about accurate, correct orders and having the order number written
somewhere in or on the package. A few days delay is no big deal. Only about
1/3 of my inbound orders ever get a tracking number, anyways, which is only slightly
annoying.
____
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| | | | | Author: | legoman77 | | Posted: | Jul 10, 2022 16:13 | | Subject: | Re: Consequential enough for a stand-alone post | | Viewed: | 55 times | | Topic: | Shipping | |
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| In Shipping, popsicle writes:
| | ... and not as a straight forward reply, I feel.
Addressing this and similar posts: https://www.bricklink.com/message.asp?ID=1349983
From your end, how would you always know that the vendor “takes 2-3 days before
they turn it over to shipper”?
Just one of what I'm certain are several possible scenarios:
I take a deal of pride (those that know me would say to obsession) in quick
order processing, which includes getting the package into USPS possession. I
do this by packaging every order and having it ready to go before invoicing.
Upon receiving payment, the label is immediately created and applied. It's
here the obsession kicks in, as I then feel the urge to drive it the one km to
our PO without delay, thus finishing my part of the deal I made.
Here's where the question I posed to you plays out: I only ever use the package
drop box in the lobby when open, or exterior when closed. Arriving home, I immediately
change the status to "shipped" followed by a Drive Thru message being sent with
tracking link. We all know how tracking lags, and the link may not show 'shipper
possession' for sometime, on weekends and holidays it can be days.
Does the buyer then feel like you, that I was premature, perhaps even dishonest,
in changing the status to shipped? It’s actually an honest question that I’ve
always wondered: How do my buyers really feel about it?
-popsicle
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I think that I made my reputation, here and on ebay, by quick shipping. When
I started sell Lego I shipped 20-30 boxes a day for almost 3 months. I am also
close to a post office, but I took them to the main airport as they would go
out quicker and have one less interaction in shipping for someone at the Post
Office to damage the boxes. Now I am shipping Eaglemoss, Agora build stages,
Attack Wing and Heroclix from Wizkids and Simpsons still. Since I have do this
for over a year I am down to one to three boxes a day and go to the post office
at least once a day.
It is so important for a buyer to know that their purchase is in the mail. That
is also the reason I give feedback when the item is paid for. When I get a purchase
I also leave feedback and a separate email to thank them for buying my whatever.
The feedback gives a buyer a sense that everything is on the up and up.
John P
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| | | | | Author: | crazylegoman | | Posted: | Jul 10, 2022 22:08 | | Subject: | Re: Consequential enough for a stand-alone post | | Viewed: | 32 times | | Topic: | Shipping | |
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| Since your shipping message specifically says that you have put it in the post
office's drop box, I think it's fine. Normal thinking people will understand
that that means you have done your part and left it at the post office, thus
any delays from that point are the fault of the postal system. Now of course,
there are the nonthinking people who won't understand that, but they
probably wouldn't understand things no matter how you explained it to them
anyway.
David
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| | | | | Author: | zorbanj | | Posted: | Jul 10, 2022 22:12 | | Subject: | Re: Consequential enough for a stand-alone post | | Viewed: | 37 times | | Topic: | Shipping | |
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| In Shipping, popsicle writes:
| |
Does the buyer then feel like you, that I was premature, perhaps even dishonest,
in changing the status to shipped? It’s actually an honest question that I’ve
always wondered: How do my buyers really feel about it?
-popsicle
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Receive payment
Pack order (1)
Buy shipping label
Mark as shipped
Drop off package at post office, either in the blue bin dropbox or OTC (2).
(1) If it's a large lot order, I message the buyer regarding packing time.
(2) I do this the next business day unless (1) applies. If there's a federal
holiday I message the buyer to let them know when the package will be dropped
off at the post office. Done this here as well as other selling platforms. Never
had a problem.
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| | | | | Author: | zero42593 | | Posted: | Aug 2, 2022 13:29 | | Subject: | Re: Consequential enough for a stand-alone post | | Viewed: | 29 times | | Topic: | Shipping | |
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| I order package pick up on a daily basis from USPS.com. It is free and all packages
go to the post office via the mailperson when they pick up at about 5 PM so when
I mark it as shipped it will be in the mail at some point that day depending
on mail pick up which some times just changes due to a substitute mail person.
In Shipping, popsicle writes:
| | ... and not as a straight forward reply, I feel.
Addressing this and similar posts: https://www.bricklink.com/message.asp?ID=1349983
From your end, how would you always know that the vendor “takes 2-3 days before
they turn it over to shipper”?
Just one of what I'm certain are several possible scenarios:
I take a deal of pride (those that know me would say to obsession) in quick
order processing, which includes getting the package into USPS possession. I
do this by packaging every order and having it ready to go before invoicing.
Upon receiving payment, the label is immediately created and applied. It's
here the obsession kicks in, as I then feel the urge to drive it the one km to
our PO without delay, thus finishing my part of the deal I made.
Here's where the question I posed to you plays out: I only ever use the package
drop box in the lobby when open, or exterior when closed. Arriving home, I immediately
change the status to "shipped" followed by a Drive Thru message being sent with
tracking link. We all know how tracking lags, and the link may not show 'shipper
possession' for sometime, on weekends and holidays it can be days.
Does the buyer then feel like you, that I was premature, perhaps even dishonest,
in changing the status to shipped? It’s actually an honest question that I’ve
always wondered: How do my buyers really feel about it?
-popsicle
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USA, Washington
France, Provence-Alpes-Côte d'Azur
Austria, Wien
