| Discussion Forum: Thread 323519 |
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| | | Author: | Nicolasamico37  | | Posted: | Jul 5, 2022 10:38 | | Subject: | mistake on order | | Viewed: | 176 times | | Topic: | Problem Order | |
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| Hi,
I made a mistake and sold a Motor 6216m1 instead of 6216m2. This is my fault,
I agree.
The buyer was of course unsatisfied. I made a refund for the part and explained
I made a mistake and finally don't have the right part. I thought it would
be sufficient and asked the buyer if he could mark the order as Complete. But
the buyer asked again for clarification and told me that it is not a good customer
service... I can't clarify more ! I have a 100% praise feedback because I
never had problems buying and selling here, but I am human so mistakes can happen.
What can I do ?
Thank you
Nicolas
LAPINOU BRICKS
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| | | | | Author: | Nubs_Select | | Posted: | Jul 5, 2022 11:05 | | Subject: | Re: mistake on order | | Viewed: | 60 times | | Topic: | Problem Order | |
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| In Problem Order, Nicolasamico37 writes:
| | Hi,
I made a mistake and sold a Motor 6216m1 instead of 6216m2. This is my fault,
I agree.
The buyer was of course unsatisfied. I made a refund for the part and explained
I made a mistake and finally don't have the right part. I thought it would
be sufficient and asked the buyer if he could mark the order as Complete.
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But why? It make no difference what status the order is in whether it stays as
shipped, received, or completed. The buyer might not feel like it’s been completed
so I would avoid asking the buyer to change it.
| | But the buyer asked again for clarification and told me that it is not a good customer
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To be fair to the buyer if he didn’t get everything that was ordered and then
the seller asked him to mark the order as complete he would wonder why is that
the sellers priority right now.
| | service... I can't clarify more ! I have a 100% praise feedback because I
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Unfortunately that almost always goes away 
| | never had problems buying and selling here, but I am human so mistakes can happen.
What can I do ?
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No much. Like 1001bricks says negative/neutral feedback should be worn as a “scarf”
| | Thank you
Nicolas
LAPINOU BRICKS
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| | | | | | | Author: | 1001bricks | | Posted: | Jul 5, 2022 11:08 | | Subject: | Re: mistake on order | | Viewed: | 49 times | | Topic: | Problem Order | |
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| | | No much. Like 1001bricks says negative/neutral feedback should be worn as a “scarf”
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Million larfs!
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| | | | | | | | | Author: | SylvainLS | | Posted: | Jul 5, 2022 11:16 | | Subject: | Re: mistake on order | | Viewed: | 42 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | | | No much. Like 1001bricks says negative/neutral feedback should be worn as a “scarf”
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Million larfs!
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Said Barf?
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Jul 5, 2022 11:18 | | Subject: | Re: mistake on order | | Viewed: | 43 times | | Topic: | Problem Order | |
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Selfies shouldn't be authorized here - it's not Facebook!
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jul 5, 2022 11:40 | | Subject: | Re: mistake on order | | Viewed: | 32 times | | Topic: | Problem Order | |
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| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 5, 2022 11:49 | | Subject: | Re: mistake on order | | Viewed: | 36 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
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Selfies shouldn't be authorized here - it's not Facebook!
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You say that because you’re on the Downside of the Schwartz.
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jul 5, 2022 12:14 | | Subject: | Re: mistake on order | | Viewed: | 31 times | | Topic: | Problem Order | |
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| In Problem Order, SylvainLS writes:
| | In Problem Order, 1001bricks writes:
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Selfies shouldn't be authorized here - it's not Facebook!
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You say that because you’re on the Downside of the Schwartz.
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No, because we've to implement IOSS - I'll be very busy
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| | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 5, 2022 12:21 | | Subject: | Re: mistake on order | | Viewed: | 29 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
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No, because we've to implement IOSS - I'll be very busy
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You’re in EU, so it’s OSS, no I(nternational)OSS 
BL sellers: complaining when they don’t earn enough money, complaining when they
do earn too much
https://www.youtube.com/watch?v=gH7xhjeKTnM
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| | | | | | | | | | | | | | | | | | | Author: | miskox | | Posted: | Jul 5, 2022 12:44 | | Subject: | Re: mistake on order | | Viewed: | 31 times | | Topic: | Problem Order | |
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| In Problem Order, SylvainLS writes:
| | In Problem Order, 1001bricks writes:
| | […]
No, because we've to implement IOSS - I'll be very busy
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You’re in EU, so it’s OSS, no I(nternational)OSS
BL sellers: complaining when they don’t earn enough money, complaining when they
do earn too much
https://www.youtube.com/watch?v=gH7xhjeKTnM
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Video does not play for (country restriction).
Saso
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| | | | | | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 5, 2022 12:51 | | Subject: | Re: mistake on order | | Viewed: | 30 times | | Topic: | Problem Order | |
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| In Problem Order, miskox writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, 1001bricks writes:
| | […]
No, because we've to implement IOSS - I'll be very busy
|
You’re in EU, so it’s OSS, no I(nternational)OSS
BL sellers: complaining when they don’t earn enough money, complaining when they
do earn too much
https://www.youtube.com/watch?v=gH7xhjeKTnM
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Video does not play for (country restriction).
Saso
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Oh, sorry. But it’s in French anyway
A 1960’s Swiss/French comedian about a ‘poor peasant’ (called Crésus / Croesus)
complaining nothing pays anymore while listing all his possessions.
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| | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jul 5, 2022 13:25 | | Subject: | Re: mistake on order | | Viewed: | 32 times | | Topic: | Problem Order | |
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| In Problem Order, SylvainLS writes:
| | In Problem Order, 1001bricks writes:
| | […]
No, because we've to implement IOSS - I'll be very busy
|
You’re in EU, so it’s OSS, no I(nternational)OSS
BL sellers: complaining when they don’t earn enough money, complaining when they
do earn too much
https://www.youtube.com/watch?v=gH7xhjeKTnM
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It's false.
We'll get the same amount but with more accounting (VAT depending the Country)
and have to pay it every 3 months.
In short, same amount, but more to do.
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| | | | | Author: | jennnifer | | Posted: | Jul 5, 2022 11:09 | | Subject: | Re: mistake on order | | Viewed: | 60 times | | Topic: | Problem Order | |
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| In Problem Order, Nicolasamico37 writes:
| | Hi,
I made a mistake and sold a Motor 6216m1 instead of 6216m2. This is my fault,
I agree.
The buyer was of course unsatisfied. I made a refund for the part and explained
I made a mistake and finally don't have the right part. I thought it would
be sufficient and asked the buyer if he could mark the order as Complete. But
the buyer asked again for clarification and told me that it is not a good customer
service... I can't clarify more ! I have a 100% praise feedback because I
never had problems buying and selling here, but I am human so mistakes can happen.
What can I do ?
Thank you
Nicolas
LAPINOU BRICKS
|
Mistakes can happen for all of us!
If you refunded for the part, but not for the shipping the buyer paid, they will
have lost money when they have to order again from a different shop. I believe
it's best to ask a buyer what resolution they would prefer instead of just
refund and done. Some buyers are fine with a refund, some feel it is only fair
to refund an appropriate amount of shipping, some want the part shipped to them
no matter what.
Why do they need to make the order Complete? That is not a required step on their
part and could add to their confusion. There is nothing about the Order Status
process that requires a buyer to take any of those actions.
Perhaps you can reach out to your buyer again and ask them how they would like
to proceed?
Good luck,
Jen
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| | | | | | | Author: | Nicolasamico37 | | Posted: | Jul 5, 2022 13:44 | | Subject: | Re: mistake on order | | Viewed: | 58 times | | Topic: | Problem Order | |
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| Thanks for your reply,
I asked the buyer if a shipping costs refund would work for them. I understand
that they would have to place another order to finally have their part.
Many thanks !
Nicolas
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France, Centre-Val de Loire
Canada, Ontario
Slovenia
USA, Illinois