If you look at the top of BrickLink, there is a Studio menu which leads to the
Studio Forum, where you can ask your question and they will be able to help you.
I suggest that in your initial question you mention what computer and browser
you are using, this will certainly make the resolution faster. And when you say
"it just won't work" what's happening? Is there an error message displayed?
In Announce, lipgloss_builds writes:
I've tried to download 8 times!! its not on my computer anywhere and I have
version 12.1 but it just won't work
United Kingdom, England
USA, Illinois