| Discussion Forum: Thread 322278 |
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| | | Author: | Jbtmomma  | | Posted: | Jun 9, 2022 10:35 | | Subject: | Quote cancelled/new order for same item?!? | | Viewed: | 72 times | | Topic: | Help | |
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| Hi!
I am hoping someone could help me as I am confused. I had my first quote sent
to our store. I replied in message within a few hours with the shipping estimate
options. They replied back in message late last night choosing the option they
wanted. This morning I came on to finalize the quote so they could pay, and it
says cancelled. Then I had an order from a different person for the same set.
When a quote is sent, does it remove the set from the store temporarily? Because
they customer cancelled the quote, does that end that transaction and I sell
it to the new customer? Any guidance that can be offered will be greatly appreciated!!
Thanks,
Sarah
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| | | | | Author: | paulvdb | | Posted: | Jun 9, 2022 10:42 | | Subject: | Re: Quote cancelled/new order for same item?!? | | Viewed: | 30 times | | Topic: | Help | |
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| In Help, Jbtmomma writes:
| | Hi!
I am hoping someone could help me as I am confused. I had my first quote sent
to our store. I replied in message within a few hours with the shipping estimate
options. They replied back in message late last night choosing the option they
wanted. This morning I came on to finalize the quote so they could pay, and it
says cancelled. Then I had an order from a different person for the same set.
When a quote is sent, does it remove the set from the store temporarily? Because
they customer cancelled the quote, does that end that transaction and I sell
it to the new customer? Any guidance that can be offered will be greatly appreciated!!
Thanks,
Sarah
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A quote does not reserve items for a buyer. And the quote will be automatically
cancelled if someone else buys items from the quote and you no longer have enough
inventory left to fulfil the quote.
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| | | | | | | Author: | Jbtmomma | | Posted: | Jun 9, 2022 12:06 | | Subject: | Re: Quote cancelled/new order for same item?!? | | Viewed: | 21 times | | Topic: | Help | |
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| In Help, paulvdb writes:
| | In Help, Jbtmomma writes:
| | Hi!
I am hoping someone could help me as I am confused. I had my first quote sent
to our store. I replied in message within a few hours with the shipping estimate
options. They replied back in message late last night choosing the option they
wanted. This morning I came on to finalize the quote so they could pay, and it
says cancelled. Then I had an order from a different person for the same set.
When a quote is sent, does it remove the set from the store temporarily? Because
they customer cancelled the quote, does that end that transaction and I sell
it to the new customer? Any guidance that can be offered will be greatly appreciated!!
Thanks,
Sarah
|
A quote does not reserve items for a buyer. And the quote will be automatically
cancelled if someone else buys items from the quote and you no longer have enough
inventory left to fulfil the quote.
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Thank you for your reply!
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| | | | | Author: | Nubs_Select | | Posted: | Jun 9, 2022 10:43 | | Subject: | Re: Quote cancelled/new order for same item?!? | | Viewed: | 23 times | | Topic: | Help | |
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| Quotes don’t reserve items. If someone else orders the item in the meantime it
will auto cancel any quote that has that item in that quantity remaining with
it.
Yes it goes to the customer who placed the order above the quote since quote
are non binding as compared to an order which is a legal contract if I’m not
mistaken.
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| | | | | | | Author: | Jbtmomma | | Posted: | Jun 9, 2022 12:06 | | Subject: | Re: Quote cancelled/new order for same item?!? | | Viewed: | 22 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | Quotes don’t reserve items. If someone else orders the item in the meantime it
will auto cancel any quote that has that item in that quantity remaining with
it.
Yes it goes to the customer who placed the order above the quote since quote
are non binding as compared to an order which is a legal contract if I’m not
mistaken.
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Thank you for your reply!
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Netherlands, Overijssel
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