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| | | Author: | calsbricks  | | Posted: | Jun 8, 2022 23:01 | | Subject: | 6 days now without a copy invoice ??? | | Viewed: | 107 times | | Topic: | Problem | |
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| It is now 6 days without a copy invoice. I know buyers are receiving them cause
we are getting paid, we are also receiving order notifications and all other
messages and emails via bricklink. Checked with isp no blacklist. Doesn't
appear anyone else is having this issue. Can admin check this please
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| | | | | Author: | wildchicken13 | | Posted: | Jun 8, 2022 23:17 | | Subject: | Re: 6 days now without a copy invoice ??? | | Viewed: | 37 times | | Topic: | Problem | |
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| In Problem, calsbricks writes:
| | It is now 6 days without a copy invoice. I know buyers are receiving them cause
we are getting paid, we are also receiving order notifications and all other
messages and emails via bricklink. Checked with isp no blacklist. Doesn't
appear anyone else is having this issue. Can admin check this please
|
When you send the invoice, make sure you have this box checked, "E-Mail Me a
Copy"
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| | | | | | | Author: | calsbricks | | Posted: | Jun 8, 2022 23:23 | | Subject: | Re: 6 days now without a copy invoice ??? | | Viewed: | 38 times | | Topic: | Problem | |
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| In Problem, wildchicken13 writes:
| | In Problem, calsbricks writes:
| | It is now 6 days without a copy invoice. I know buyers are receiving them cause
we are getting paid, we are also receiving order notifications and all other
messages and emails via bricklink. Checked with isp no blacklist. Doesn't
appear anyone else is having this issue. Can admin check this please
|
When you send the invoice, make sure you have this box checked, "E-Mail Me a
Copy"
|
Have that and also the setting that says set that as default. Tjamls fpr the
thoughts
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| | | | | | | | | Author: | calsbricks | | Posted: | Jun 8, 2022 23:43 | | Subject: | Re: 6 days now without a copy invoice ??? | | Viewed: | 40 times | | Topic: | Problem | |
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| In Problem, calsbricks writes:
| | In Problem, wildchicken13 writes:
| | In Problem, calsbricks writes:
| | It is now 6 days without a copy invoice. I know buyers are receiving them cause
we are getting paid, we are also receiving order notifications and all other
messages and emails via bricklink. Checked with isp no blacklist. Doesn't
appear anyone else is having this issue. Can admin check this please
|
When you send the invoice, make sure you have this box checked, "E-Mail Me a
Copy"
|
Have that and also the setting that says set that as default. Thamls fpr the
thoughts
|
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| | | | | | | | | | | Author: | brac.brick | | Posted: | Jun 9, 2022 05:52 | | Subject: | Re: 6 days now without a copy invoice ??? | | Viewed: | 30 times | | Topic: | Problem | |
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| In Problem, calsbricks writes:
| | In Problem, calsbricks writes:
| | In Problem, wildchicken13 writes:
| | In Problem, calsbricks writes:
| | It is now 6 days without a copy invoice. I know buyers are receiving them cause
we are getting paid, we are also receiving order notifications and all other
messages and emails via bricklink. Checked with isp no blacklist. Doesn't
appear anyone else is having this issue. Can admin check this please
|
When you send the invoice, make sure you have this box checked, "E-Mail Me a
Copy"
|
Have that and also the setting that says set that as default. Thamls fpr the
thoughts
|
|
Have you cleared your cache and set Bricklink as a safe sender in your email
provider? For a time, I found all mine were going to Spam, so I set up a filter
to send them to my Bricklink folder in my email. Also try unchecking the box
"email me a copy and then rechecking it.
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| | | | | | | | | | | | | Author: | calsbricks | | Posted: | Jun 9, 2022 06:09 | | Subject: | Re: 6 days now without a copy invoice ??? | | Viewed: | 33 times | | Topic: | Problem | |
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| In Problem, brac.brick writes:
| | In Problem, calsbricks writes:
| | In Problem, calsbricks writes:
| | In Problem, wildchicken13 writes:
| | In Problem, calsbricks writes:
| | It is now 6 days without a copy invoice. I know buyers are receiving them cause
we are getting paid, we are also receiving order notifications and all other
messages and emails via bricklink. Checked with isp no blacklist. Doesn't
appear anyone else is having this issue. Can admin check this please
|
When you send the invoice, make sure you have this box checked, "E-Mail Me a
Copy"
|
Have that and also the setting that says set that as default. Thamls fpr the
thoughts
|
|
Have you cleared your cache and set Bricklink as a safe sender in your email
provider? For a time, I found all mine were going to Spam, so I set up a filter
to send them to my Bricklink folder in my email. Also try unchecking the box
"email me a copy and then rechecking it.
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Tried unchecking the default box and then rechecking but not the specific box
on the invoice. Will try that - also did all the other things - none of which
worked. Contacted isp they are not causing the issue - the messages are not getting
to them. Really odd nearly 11 years and no issues and now ....
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jun 9, 2022 11:32 | | Subject: | Re: 6 days now without a copy invoice ??? | | Viewed: | 24 times | | Topic: | Problem | |
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| | | Tried unchecking the default box and then rechecking but not the specific box
on the invoice. Will try that - also did all the other things - none of which
worked. Contacted isp they are not causing the issue - the messages are not getting
to them. Really odd nearly 11 years and no issues and now ....
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Did you try with a second account to place a SIMPLE part order and see if it
goes through?
And cancel the order of course.
It *may* be due to a weird item description, or specific to something, like
the from Country... ?
I don't know, but just try yourself?
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| | | | | Author: | MMillere | | Posted: | Jun 9, 2022 10:40 | | Subject: | Re: 6 days now without a copy invoice ??? | | Viewed: | 25 times | | Topic: | Problem | |
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| Had the same problem recently.
Mark found that our email provider GoDaddy, switched to Office 365 Mail and 'some'
of the BL mail was going to the spam folder.
Milissa
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| | | | | | | Author: | calsbricks | | Posted: | Jun 9, 2022 12:27 | | Subject: | Re: 6 days now without a copy invoice ??? | | Viewed: | 27 times | | Topic: | Problem | |
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| In Problem, MMillere writes:
| | Had the same problem recently.
Mark found that our email provider GoDaddy, switched to Office 365 Mail and 'some'
of the BL mail was going to the spam folder.
Milissa
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Lo and behold BT (our ISP) have just admitted to Microsoft introducing a junk
filter rule that moves anything that has the word invoice in it.Good grief -
there were all the invoices in my online junk folders. Would you credit it.
Tha
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| | | | | | | | | Author: | 1001bricks | | Posted: | Jun 9, 2022 12:33 | | Subject: | Re: 6 days now without a copy invoice ??? | | Viewed: | 24 times | | Topic: | Problem | |
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| In Problem, calsbricks writes:
| | In Problem, MMillere writes:
| | Had the same problem recently.
Mark found that our email provider GoDaddy, switched to Office 365 Mail and 'some'
of the BL mail was going to the spam folder.
Milissa
|
Lo and behold BT (our ISP) have just admitted to Microsoft introducing a junk
filter rule that moves anything that has the word invoice in it.Good grief -
there were all the invoices in my online junk folders. Would you credit it.
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Oh God - In a general meaning, avoid the big data companies for your pro e-mail,
as outlook, gmail, hotmail... that DO filter your e-mails on whatever their reason
and without telling you or having a way to set/rest this.
There are tons of reliable free e-mail provider (like gmx), or with a bit of
payment, we're at infomaniak for example.
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| | | | | | | | | | | Author: | calsbricks | | Posted: | Jun 9, 2022 13:10 | | Subject: | Re: 6 days now without a copy invoice ??? | | Viewed: | 20 times | | Topic: | Problem | |
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| In Problem, 1001bricks writes:
| | In Problem, calsbricks writes:
| | In Problem, MMillere writes:
| | Had the same problem recently.
Mark found that our email provider GoDaddy, switched to Office 365 Mail and 'some'
of the BL mail was going to the spam folder.
Milissa
|
Lo and behold BT (our ISP) have just admitted to Microsoft introducing a junk
filter rule that moves anything that has the word invoice in it.Good grief -
there were all the invoices in my online junk folders. Would you credit it.
|
Oh God - In a general meaning, avoid the big data companies for your pro e-mail,
as outlook, gmail, hotmail... that DO filter your e-mails on whatever their reason
and without telling you or having a way to set/rest this.
There are tons of reliable free e-mail provider (like gmx), or with a bit of
payment, we're at infomaniak for example.
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Too much invested in curent iSP - both here and our mainline business. To be
fair to them we rarely have any problems but since they moved to office 365 they
haven't been great so it is more a microsoft thing than BT.
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| | | | | | | | | Author: | SylvainLS | | Posted: | Jun 9, 2022 13:06 | | Subject: | Re: 6 days now without a copy invoice ??? | | Viewed: | 20 times | | Topic: | Problem | |
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| In Problem, calsbricks writes:
| | […]
Lo and behold BT (our ISP) have just admitted to Microsoft introducing a junk
filter rule that moves anything that has the word invoice in it.Good grief -
there were all the invoices in my online junk folders. Would you credit it.
Tha
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Yeah, there’s lot of “we know better than you what you need and we won’t tell
you when we change things” going around.
I had something similar happen to me a few years back: my ISP decided to add
folders (spam, commercial…) with automatic filtering and without telling me.
Mimicking some bigger guy I guess.
Not a big problem if you use their webmail or IMAP that see/show the folders…
but I use POP (direct download of the e-mails in the inbox to my machine) so
it took me some time to understand that some e-mails didn’t pass by the inbox
(I wasn’t aware there were lost e-mails).
I then checked another e-mail provider… and, of course, same for them.
*sigh* All those princes(ses) I could have helped with their money…. *sigh*
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| | | | | | | | | | | Author: | calsbricks | | Posted: | Jun 9, 2022 13:14 | | Subject: | Re: 6 days now without a copy invoice ??? | | Viewed: | 26 times | | Topic: | Problem | |
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| In Problem, SylvainLS writes:
| | In Problem, calsbricks writes:
| | […]
Lo and behold BT (our ISP) have just admitted to Microsoft introducing a junk
filter rule that moves anything that has the word invoice in it.Good grief -
there were all the invoices in my online junk folders. Would you credit it.
Tha
|
Yeah, there’s lot of “we know better than you what you need and we won’t tell
you when we change things” going around.
I had something similar happen to me a few years back: my ISP decided to add
folders (spam, commercial…) with automatic filtering and without telling me.
Mimicking some bigger guy I guess.
Not a big problem if you use their webmail or IMAP that see/show the folders…
but I use POP (direct download of the e-mails in the inbox to my machine) so
it took me some time to understand that some e-mails didn’t pass by the inbox
(I wasn’t aware there were lost e-mails).
I then checked another e-mail provider… and, of course, same for them.
|
. *sigh* All those princes(ses) I could have helped with their money…. *sigh*
The tech support person at BT was not aware of the changes or new rules - it
is only when she spoke to her supervisor that it came out so communications has
a lot to do with it as well. Still one day the world will believe that communications
is vital no matter what is going on
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| | | | | Author: | ZwarteMagica | | Posted: | Jun 9, 2022 13:43 | | Subject: | Re: 6 days now without a copy invoice ??? | | Viewed: | 26 times | | Topic: | Problem | |
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| Hello calsbricks
Thank you for your message. We use gmail, but our email gets forwarded by a private
mailserver, so we get error-emails from our own mailserver when gmail refuses
to receive emails from our emailserver. Since 8th of June in the afternoon (when
we did our bulk drive through) gmail blocks way too many emails.
We don't think BrickLink is to blaim here. gmail probably is filtering overly
enthousiastic.
We are considering to stop using gmail and switching to a regular desktop email
client.
Kind regards,
Marcel
HappyB
In Problem, calsbricks writes:
| | It is now 6 days without a copy invoice. I know buyers are receiving them cause
we are getting paid, we are also receiving order notifications and all other
messages and emails via bricklink. Checked with isp no blacklist. Doesn't
appear anyone else is having this issue. Can admin check this please
|
|
|
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| | | | | | | Author: | 1001bricks | | Posted: | Jun 9, 2022 13:45 | | Subject: | Re: 6 days now without a copy invoice ??? | | Viewed: | 28 times | | Topic: | Problem | |
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| | | We are considering to stop using gmail and switching to a regular desktop email
client.
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100% agree.
An e-commerce should NOT leave its clients datas online anywhere.
If there's a breach of some importance, you're responsible in EU.
Thunderbird is local, very fine, reliable and free.
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