|
 |
| | | Author: | ethernectar  | | Posted: | May 10, 2022 18:22 | | Subject: | Buyer upset over box damage. | | Viewed: | 212 times | | Topic: | Help | |
|
| I sold a kit to a new buyer (mistake). It was wrapped in bubble envelopes and
packed in a cardboard box.
Buyer received box, noted the outside carton was damaged, then opened and is
now unhappy that the inside box received some creases during shipment. I offered
to send him $10 back so he can buy a new box from another seller but he's
not open to that solution. Saying he's going to go to PayPal and complain.
What kind of support does Bricklink provide in this instance or am I out the
$ and the kit?
First kit I've sold in a while, and first unopened kit I've ever sold
(it was a duplicate I had ordered by mistake and forgotten about.) I'm a
builder and not a collector.
Thoughts?
|
|
| | | | | |
| | | | | Author: | Shiny_Stuff | | Posted: | May 10, 2022 18:42 | | Subject: | Re: Buyer upset over box damage. | | Viewed: | 76 times | | Topic: | Help | |
|
| In Help, ethernectar writes:
| | I sold a kit to a new buyer (mistake). It was wrapped in bubble envelopes and
packed in a cardboard box.
Buyer received box, noted the outside carton was damaged, then opened and is
now unhappy that the inside box received some creases during shipment. I offered
to send him $10 back so he can buy a new box from another seller but he's
not open to that solution. Saying he's going to go to PayPal and complain.
What kind of support does Bricklink provide in this instance or am I out the
$ and the kit?
First kit I've sold in a while, and first unopened kit I've ever sold
(it was a duplicate I had ordered by mistake and forgotten about.) I'm a
builder and not a collector.
Thoughts?
|
I do not have any ideas on how to deal with the current situation.
However, going forward with selling other sets, It is generally a good idea to
Over-Describe any defects of the box. Make it sound like it is damaged more
than it actually is.
Every little scuffle or scrape or dent or ding, often described as "normal shelf
wear" should be described in the listing. I have sometimes used the descriptor
"Not Museum Quality" or something along those lines. If you over-describe any
damage and make the item sound worse than it actually is, then any buyers will
have no grounds to complain and should, instead, be happy that the actual box
damage is not as bad as you had described.
** side note:
One word I personally HATE is the descriptor "MINT"
I have no idea what that really means -- not for antique cars or old coins
and not for LEGO boxes or Lego parts or Lego minifigs. It is a worthless word
because everyone has a different definition of what "MINT" means. A numeric
rating system/scale is better than using the word "MINT."
** the rest is somewhat off-topic
One general rule that appears in judges handbooks for competitions and such,
like county and state fairs, is this important one:
-- An item CANNOT be judged better than it's worst fault.
Basically, that means if an item has one major defect, then it cannot be awarded
a Blue Ribbon even if 98 percent of the rest of the item is perfect.
____
|
|
|
| | | | | | | | | |
| | | | | | | Author: | rab1234 | | Posted: | May 10, 2022 21:46 | | Subject: | Re: Buyer upset over box damage. | | Viewed: | 65 times | | Topic: | Help | |
|
| Totally agree with that last comment. I have to laugh every time I read a listing
that says something like "Excellent condition! Like new! Torso has a minor crack
and face has nicks."
In Help, Shiny_Stuff writes:
| | In Help, ethernectar writes:
| | I sold a kit to a new buyer (mistake). It was wrapped in bubble envelopes and
packed in a cardboard box.
Buyer received box, noted the outside carton was damaged, then opened and is
now unhappy that the inside box received some creases during shipment. I offered
to send him $10 back so he can buy a new box from another seller but he's
not open to that solution. Saying he's going to go to PayPal and complain.
What kind of support does Bricklink provide in this instance or am I out the
$ and the kit?
First kit I've sold in a while, and first unopened kit I've ever sold
(it was a duplicate I had ordered by mistake and forgotten about.) I'm a
builder and not a collector.
Thoughts?
|
I do not have any ideas on how to deal with the current situation.
However, going forward with selling other sets, It is generally a good idea to
Over-Describe any defects of the box. Make it sound like it is damaged more
than it actually is.
Every little scuffle or scrape or dent or ding, often described as "normal shelf
wear" should be described in the listing. I have sometimes used the descriptor
"Not Museum Quality" or something along those lines. If you over-describe any
damage and make the item sound worse than it actually is, then any buyers will
have no grounds to complain and should, instead, be happy that the actual box
damage is not as bad as you had described.
** side note:
One word I personally HATE is the descriptor "MINT"
I have no idea what that really means -- not for antique cars or old coins
and not for LEGO boxes or Lego parts or Lego minifigs. It is a worthless word
because everyone has a different definition of what "MINT" means. A numeric
rating system/scale is better than using the word "MINT."
** the rest is somewhat off-topic
One general rule that appears in judges handbooks for competitions and such,
like county and state fairs, is this important one:
-- An item CANNOT be judged better than it's worst fault.
Basically, that means if an item has one major defect, then it cannot be awarded
a Blue Ribbon even if 98 percent of the rest of the item is perfect.
____
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | May 11, 2022 02:53 | | Subject: | Re: Buyer upset over box damage. | | Viewed: | 54 times | | Topic: | Help | |
|
| In Help, Shiny_Stuff writes:
| | In Help, ethernectar writes:
| | I sold a kit to a new buyer (mistake). It was wrapped in bubble envelopes and
packed in a cardboard box.
Buyer received box, noted the outside carton was damaged, then opened and is
now unhappy that the inside box received some creases during shipment. I offered
to send him $10 back so he can buy a new box from another seller but he's
not open to that solution. Saying he's going to go to PayPal and complain.
What kind of support does Bricklink provide in this instance or am I out the
$ and the kit?
First kit I've sold in a while, and first unopened kit I've ever sold
(it was a duplicate I had ordered by mistake and forgotten about.) I'm a
builder and not a collector.
Thoughts?
|
I do not have any ideas on how to deal with the current situation.
However, going forward with selling other sets, It is generally a good idea to
Over-Describe any defects of the box. Make it sound like it is damaged more
than it actually is.
Every little scuffle or scrape or dent or ding, often described as "normal shelf
wear" should be described in the listing. I have sometimes used the descriptor
"Not Museum Quality" or something along those lines. If you over-describe any
damage and make the item sound worse than it actually is, then any buyers will
have no grounds to complain and should, instead, be happy that the actual box
damage is not as bad as you had described.
** side note:
One word I personally HATE is the descriptor "MINT"
I have no idea what that really means -- not for antique cars or old coins
and not for LEGO boxes or Lego parts or Lego minifigs. It is a worthless word
because everyone has a different definition of what "MINT" means. A numeric
rating system/scale is better than using the word "MINT."
** the rest is somewhat off-topic
One general rule that appears in judges handbooks for competitions and such,
like county and state fairs, is this important one:
-- An item CANNOT be judged better than it's worst fault.
Basically, that means if an item has one major defect, then it cannot be awarded
a Blue Ribbon even if 98 percent of the rest of the item is perfect.
____
|
I tend to avoid sellers with numeric scales as you typically need to ask what
the scale means. What is the difference between a 6/10 and a 7/10 and 9/10?
|
|
|
| | | | | |
| | | | | Author: | Adjour | | Posted: | May 10, 2022 21:49 | | Subject: | Re: Buyer upset over box damage. | | Viewed: | 66 times | | Topic: | Help | |
|
| In Help, ethernectar writes:
| | I sold a kit to a new buyer (mistake). It was wrapped in bubble envelopes and
packed in a cardboard box.
Buyer received box, noted the outside carton was damaged, then opened and is
now unhappy that the inside box received some creases during shipment. I offered
to send him $10 back so he can buy a new box from another seller but he's
not open to that solution. Saying he's going to go to PayPal and complain.
What kind of support does Bricklink provide in this instance or am I out the
$ and the kit?
First kit I've sold in a while, and first unopened kit I've ever sold
(it was a duplicate I had ordered by mistake and forgotten about.) I'm a
builder and not a collector.
Thoughts?
|
How much is the value of the kit? I often make people return it for a full refund.
I'm willing to eat it to make a point.
|
|
|
| | | | | |
| | | | | Author: | Cob | | Posted: | May 10, 2022 22:02 | | Subject: | Re: Buyer upset over box damage. | | Viewed: | 83 times | | Topic: | Help | |
|
| In Help, ethernectar writes:
| | I sold a kit to a new buyer (mistake). It was wrapped in bubble envelopes and
packed in a cardboard box.
Buyer received box, noted the outside carton was damaged, then opened and is
now unhappy that the inside box received some creases during shipment. I offered
to send him $10 back so he can buy a new box from another seller but he's
not open to that solution. Saying he's going to go to PayPal and complain.
What kind of support does Bricklink provide in this instance or am I out the
$ and the kit?
First kit I've sold in a while, and first unopened kit I've ever sold
(it was a duplicate I had ordered by mistake and forgotten about.) I'm a
builder and not a collector.
Thoughts?
|
Depending on the set the box is worth much more to me than the parts and pieces.
|
|
|
| | | | | |
| | | | | Author: | Branesergen | | Posted: | May 11, 2022 01:37 | | Subject: | Re: Buyer upset over box damage. | | Viewed: | 54 times | | Topic: | Help | |
|
| Tell him to return it for a full refund. If he goes the paypal route they'll
make him return it anyway. Only time its not really worth it is if return shipping
is more than the item and even then I sometimes make them return it just so they
have to go to the PO and drop it off lol Get the item back and resell it to someone
else and recoup at least some of your money back.
In Help, ethernectar writes:
| | I sold a kit to a new buyer (mistake). It was wrapped in bubble envelopes and
packed in a cardboard box.
Buyer received box, noted the outside carton was damaged, then opened and is
now unhappy that the inside box received some creases during shipment. I offered
to send him $10 back so he can buy a new box from another seller but he's
not open to that solution. Saying he's going to go to PayPal and complain.
What kind of support does Bricklink provide in this instance or am I out the
$ and the kit?
First kit I've sold in a while, and first unopened kit I've ever sold
(it was a duplicate I had ordered by mistake and forgotten about.) I'm a
builder and not a collector.
Thoughts?
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | cosmicray | | Posted: | May 12, 2022 12:16 | | Subject: | Re: Buyer upset over box damage. | | Viewed: | 58 times | | Topic: | Help | |
|
| In Help, Branesergen writes:
| | Tell him to return it for a full refund. If he goes the paypal route they'll
make him return it anyway. Only time its not really worth it is if return shipping
is more than the item and even then I sometimes make them return it just so they
have to go to the PO and drop it off lol Get the item back and resell it to someone
else and recoup at least some of your money back.
|
Which is the way to try to unravel this, but be sure that the item they return
to you is actually the same as the one you sent out. I was burned on this a couple
years back when I sent out a new sealed set, then the buyer complained that the
set was opened/used/previously assembled. The box and contents returned to me,
were not what was sent out. Since then I have implemented a mechanism to uniquely
identify every set I send out.
Nita Rae
|
|
|
| | | | | |
| | | | | Author: | yorbrick | | Posted: | May 11, 2022 02:50 | | Subject: | Re: Buyer upset over box damage. | | Viewed: | 47 times | | Topic: | Help | |
|
| In Help, ethernectar writes:
| | I sold a kit to a new buyer (mistake). It was wrapped in bubble envelopes and
packed in a cardboard box.
Buyer received box, noted the outside carton was damaged, then opened and is
now unhappy that the inside box received some creases during shipment. I offered
to send him $10 back so he can buy a new box from another seller but he's
not open to that solution. Saying he's going to go to PayPal and complain.
What kind of support does Bricklink provide in this instance or am I out the
$ and the kit?
First kit I've sold in a while, and first unopened kit I've ever sold
(it was a duplicate I had ordered by mistake and forgotten about.) I'm a
builder and not a collector.
Thoughts?
|
It doesn't really matter what you call yourself, in this case you are a seller.
If the box wasn't packed well enough and got damaged, then ask the buyer
to return it and refund them in full including return postage.
|
|
|
| | | | | |
| | | | | Author: | zorbanj | | Posted: | May 11, 2022 09:03 | | Subject: | Re: Buyer upset over box damage. | | Viewed: | 55 times | | Topic: | Help | |
|
| This will be handled by PayPal, not Bricklink. If the buyer opens a case, PayPal
will ask for your side of the story (usually a waste of time) and then ask the
buyer to return the item with tracking and to pay for return shipping. When the
tracking shows the item as having been delivered to you, the original cost including
original shipping will be deducted from your PayPal account and given to the
buyer. You can appeal if what the buyer returns is damaged, something, a bag
of rocks, etc but this is also usually a waste of time.
Buyer can leave feedback here on bricklink, and you can reply to the feedback
as well as leave your own feedback.
If the package was insured and damaged during shipping, file a claim.
In Help, ethernectar writes:
| |
Buyer received box, noted the outside carton was damaged, then opened and is
now unhappy that the inside box received some creases during shipment. I offered
to send him $10 back so he can buy a new box from another seller but he's
not open to that solution. Saying he's going to go to PayPal and complain.
What kind of support does Bricklink provide in this instance or am I out the
$ and the kit?
|
|
|
|
|
|
|
USA, California
United Kingdom, England
