| Discussion Forum: Thread 320895 |
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| | | Author: | Greenbutterfly  | | Posted: | May 8, 2022 09:58 | | Subject: | incorrect transparent colours being shipped | | Viewed: | 140 times | | Topic: | Problem | |
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| I'm in the process of obtaining the 67890 parts I need for a massive cathedral
model (yes, that is the part count, it was deliberately engineered to that number
with the help of my 7-year-old daughter who's a maths genius and found hitting
that number exactly to be hilarious, but I digress...)
I'm trying to get the parts I need for the stained glass windows, and finding
obtaining some of the colours hit and miss. For example, I ordered 2 trans neon
orange 1x1 bricks from a store recently and was sent plain trans orange instead.
Similarly with ordering some trans medium blue and receiving trans light blue.
I know there are colour variances, but holding up the incorrectly sent parts
to the light with the ones I've already got it's very obvious they're
different. I want to send photos however to show the sellers the difference -
but the photos don't show the difference that clearly (I don't have a
light box)...
I'm also being stymied with this because I get refunds but then have to try
to find the parts in other stores and having to pay a ton more in shipping costs
for only a small number of parts - or finding stores that have them with large
minimum buys and not much by way of other parts I need for this or other models.
The stores that have these parts are not in Australia and postage to here is
awful.
Any thoughts on how I could handle this better? Should I insist that the sellers
resend with correct parts? Do I need to send them photos or should my word be
enough (bearing in mind that it's probable that it's an honest categorisation
mistake by people who may not be able to tell the difference in their parts rooms
or whatever and entirely probable that the mistake was made some time ago with
things being put in the incorrect tray/drawer)?
Thanks and best regards,
-J
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| | | | | Author: | jennnifer | | Posted: | May 8, 2022 10:19 | | Subject: | Re: incorrect transparent colours being shipped | | Viewed: | 54 times | | Topic: | Problem | |
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| In Problem, Greenbutterfly writes:
| | I'm in the process of obtaining the 67890 parts I need for a massive cathedral
model (yes, that is the part count, it was deliberately engineered to that number
with the help of my 7-year-old daughter who's a maths genius and found hitting
that number exactly to be hilarious, but I digress...)
I'm trying to get the parts I need for the stained glass windows, and finding
obtaining some of the colours hit and miss. For example, I ordered 2 trans neon
orange 1x1 bricks from a store recently and was sent plain trans orange instead.
Similarly with ordering some trans medium blue and receiving trans light blue.
I know there are colour variances, but holding up the incorrectly sent parts
to the light with the ones I've already got it's very obvious they're
different. I want to send photos however to show the sellers the difference -
but the photos don't show the difference that clearly (I don't have a
light box)...
I'm also being stymied with this because I get refunds but then have to try
to find the parts in other stores and having to pay a ton more in shipping costs
for only a small number of parts - or finding stores that have them with large
minimum buys and not much by way of other parts I need for this or other models.
The stores that have these parts are not in Australia and postage to here is
awful.
Any thoughts on how I could handle this better? Should I insist that the sellers
resend with correct parts? Do I need to send them photos or should my word be
enough (bearing in mind that it's probable that it's an honest categorisation
mistake by people who may not be able to tell the difference in their parts rooms
or whatever and entirely probable that the mistake was made some time ago with
things being put in the incorrect tray/drawer)?
Thanks and best regards,
-J
|
These colors are easily mistaken. Not all sellers are experienced enough to discern
the difference. Contact your sellers before you buy!! Explain that the colors
are extremely important to you and (politely) note that just refunding $.25 when
you've paid $15 to ship is not going to be a good workaround. If they don't
get back to you fairly quick with a confident reply, then move on. And check
feedback before ordering.
Good luck with your project! Math kids are the best. I have one myself.
Jen
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| | | | | Author: | Leftoverbricks | | Posted: | May 8, 2022 11:20 | | Subject: | Re: incorrect transparent colours being shipped | | Viewed: | 58 times | | Topic: | Problem | |
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| In Problem, Greenbutterfly writes:
| | I'm in the process of obtaining the 67890 parts I need for a massive cathedral
model (yes, that is the part count, it was deliberately engineered to that number
with the help of my 7-year-old daughter who's a maths genius and found hitting
that number exactly to be hilarious, but I digress...)
I'm trying to get the parts I need for the stained glass windows, and finding
obtaining some of the colours hit and miss. For example, I ordered 2 trans neon
orange 1x1 bricks from a store recently and was sent plain trans orange instead.
Similarly with ordering some trans medium blue and receiving trans light blue.
I know there are colour variances, but holding up the incorrectly sent parts
to the light with the ones I've already got it's very obvious they're
different. I want to send photos however to show the sellers the difference -
but the photos don't show the difference that clearly (I don't have a
light box)...
I'm also being stymied with this because I get refunds but then have to try
to find the parts in other stores and having to pay a ton more in shipping costs
for only a small number of parts - or finding stores that have them with large
minimum buys and not much by way of other parts I need for this or other models.
The stores that have these parts are not in Australia and postage to here is
awful.
Any thoughts on how I could handle this better? Should I insist that the sellers
resend with correct parts? Do I need to send them photos or should my word be
enough (bearing in mind that it's probable that it's an honest categorisation
mistake by people who may not be able to tell the difference in their parts rooms
or whatever and entirely probable that the mistake was made some time ago with
things being put in the incorrect tray/drawer)?
Thanks and best regards,
-J
|
I sympathize with you. Every (starting) seller should have the The Periodic Table
of LEGO Colors (link: https://wlwyb.com/shop/periodic-table-of-lego-colors/)
or a similar tool.
I have quite a bit of trans bricks in my store and guarantee they are correctly
listed. Feel free to have a look 
And good luck with your amazing project!
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| | | | | | | Author: | Greenbutterfly | | Posted: | May 9, 2022 01:04 | | Subject: | Re: incorrect transparent colours being shipped | | Viewed: | 45 times | | Topic: | Problem | |
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| In Problem, Leftoverbricks writes:
| | In Problem, Greenbutterfly writes:
| | I'm in the process of obtaining the 67890 parts I need for a massive cathedral
model (yes, that is the part count, it was deliberately engineered to that number
with the help of my 7-year-old daughter who's a maths genius and found hitting
that number exactly to be hilarious, but I digress...)
I'm trying to get the parts I need for the stained glass windows, and finding
obtaining some of the colours hit and miss. For example, I ordered 2 trans neon
orange 1x1 bricks from a store recently and was sent plain trans orange instead.
Similarly with ordering some trans medium blue and receiving trans light blue.
I know there are colour variances, but holding up the incorrectly sent parts
to the light with the ones I've already got it's very obvious they're
different. I want to send photos however to show the sellers the difference -
but the photos don't show the difference that clearly (I don't have a
light box)...
I'm also being stymied with this because I get refunds but then have to try
to find the parts in other stores and having to pay a ton more in shipping costs
for only a small number of parts - or finding stores that have them with large
minimum buys and not much by way of other parts I need for this or other models.
The stores that have these parts are not in Australia and postage to here is
awful.
Any thoughts on how I could handle this better? Should I insist that the sellers
resend with correct parts? Do I need to send them photos or should my word be
enough (bearing in mind that it's probable that it's an honest categorisation
mistake by people who may not be able to tell the difference in their parts rooms
or whatever and entirely probable that the mistake was made some time ago with
things being put in the incorrect tray/drawer)?
Thanks and best regards,
-J
|
I sympathize with you. Every (starting) seller should have the The Periodic Table
of LEGO Colors (link: https://wlwyb.com/shop/periodic-table-of-lego-colors/)
or a similar tool.
I have quite a bit of trans bricks in my store and guarantee they are correctly
listed. Feel free to have a look
And good luck with your amazing project!
|
Thanks, I've just raided your store for some of the colours you do have (which
unfortunately for me are the more common ones but which I was still short because
of the number I need!) plus a few other things.
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| | | | | Author: | i_r_on | | Posted: | May 8, 2022 13:06 | | Subject: | Re: incorrect transparent colours being shipped | | Viewed: | 61 times | | Topic: | Problem | |
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| Most colors we can identify just by seeing,
Sometimes we can't be certain for some shades of blue or pink... then we
have our color identification gadget built out of legos..
If the color is not there then I go to my store and browse that color to see
if there is an unique part that I can color compare questioned part...
You might request such a thing from a store when ordering, finding a distinguishable
part of the same color. (this might be a certain torso, certain part that only
exist in single color or so on)
Of course the seller in question should do it's best and give the maximum
compensation for such an error... mismatching a color I think is more serious
an error a shop might make compared to some other faults.
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