| Discussion Forum: Thread 320692 |
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| | | Author: | TheBrickShark  | | Posted: | May 3, 2022 19:32 | | Subject: | Stripe Requires LEGO Copyright Authorisation | | Viewed: | 239 times | | Topic: | Payment Methods | |
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| Hi all,
I set up a Stripe account and a buyer made a purchase using the Stripe payment
method - no issues, I received payment confirmation and the order was sent. A
few days after, Stripe emailed stating payouts are paused on my account for the
following reason:
"We noticed that you're selling popular branded goods and/or copyrighted
content in your store. We're writing to request documentation that you're
authorized to sell these products. Unfortunately, we need to pause payouts to
your bank account until we can verify this".
I contacted Stripe support, and received the following advice during the chat
support:
"To be in line with our Terms of Service (Service Agreement) we need any sellers
of branded items like Marvel, Disney, Nintendo, designer brands, etc to provide
us with documented proof from those brands to sell their goods."
I immediately cancelled Stripe as a store payment option, have refunded the buyer
in full and arranged alternative payment. I have no intention of providing Stripe
any such information, but just wondering how other sellers have dealt with this
in the past?
Thanks for any insight!
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| | | | | Author: | Nubs_Select | | Posted: | May 3, 2022 19:42 | | Subject: | Re: Stripe Requires LEGO Copyright Authorisation | | Viewed: | 56 times | | Topic: | Payment Methods | |
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| | I’ve never had that before |
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| | | | | Author: | DPB | | Posted: | May 3, 2022 19:51 | | Subject: | Re: Stripe Requires LEGO Copyright Authorisation | | Viewed: | 73 times | | Topic: | Payment Methods | |
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| This is exactly WHY I cancelled my Amazon Sellers acct after 13 years. I was
banned from selling CDs, Ikea items, most Disney items, most DVD's, INCLUDING
my own. It was crazy. In your country it may be part of a licensing agreement,
etc. - that you have to be an "authorized seller" in order to sell goods from
manufacturers that have enough power or $$ to enforce such rules, it's AWFUL.
As LEGO has that kind of power.
good luck!
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| | | | | Author: | 1001bricks | | Posted: | May 3, 2022 20:35 | | Subject: | Re: Stripe Requires LEGO Copyright Authorisation | | Viewed: | 77 times | | Topic: | Payment Methods | |
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| | | "To be in line with our Terms of Service (Service Agreement) we need any sellers
of branded items like Marvel, Disney, Nintendo, designer brands, etc to provide
us with documented proof from those brands to sell their goods."
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You sell LEGO on BrickLink, BrickLink belongs to LEGO.
So you're a kind of Authorized Seller.
Please ask LEGO (Tanja?) this document, or make them aware this starts to be
a problem?
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| | | | | Author: | RecycledBrick | | Posted: | May 3, 2022 22:49 | | Subject: | (Cancelled) | | Viewed: | 69 times | | Topic: | Payment Methods | |
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| | (Cancelled) |
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| | | | | Author: | yorbrick | | Posted: | May 4, 2022 02:16 | | Subject: | Re: Stripe Requires LEGO Copyright Authorisation | | Viewed: | 61 times | | Topic: | Payment Methods | |
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| | |
I immediately cancelled Stripe as a store payment option, have refunded the buyer
in full and arranged alternative payment. I have no intention of providing Stripe
any such information, but just wondering how other sellers have dealt with this
in the past?
|
Did the buyer agree to that before you refunding?
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| | | | | Author: | Stellar | | Posted: | May 4, 2022 04:57 | | Subject: | Re: Stripe Requires LEGO Copyright Authorisation | | Viewed: | 68 times | | Topic: | Payment Methods | |
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| In Payment Methods, TheBrickShark writes:
| | Hi all,
I set up a Stripe account and a buyer made a purchase using the Stripe payment
method - no issues, I received payment confirmation and the order was sent. A
few days after, Stripe emailed stating payouts are paused on my account for the
following reason:
"We noticed that you're selling popular branded goods and/or copyrighted
content in your store. We're writing to request documentation that you're
authorized to sell these products. Unfortunately, we need to pause payouts to
your bank account until we can verify this".
|
Reply to that email with links to BrickLink and that it is owned by LEGO, tell
them that there is no such certificate for selling Lego and also send proof of
how you purchased some Lego items. Maybe it takes a few emails and a couple of
people but they will finally accept and close the case. I suppose this is an
automated method to prevent scams online.
| |
I contacted Stripe support, and received the following advice during the chat
support:
"To be in line with our Terms of Service (Service Agreement) we need any sellers
of branded items like Marvel, Disney, Nintendo, designer brands, etc to provide
us with documented proof from those brands to sell their goods."
I immediately cancelled Stripe as a store payment option, have refunded the buyer
in full and arranged alternative payment. I have no intention of providing Stripe
any such information, but just wondering how other sellers have dealt with this
in the past?
Thanks for any insight!
|
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| | | | | | | Author: | Gaston.La.Brick | | Posted: | May 4, 2022 06:31 | | Subject: | Re: Stripe Requires LEGO Copyright Authorisation | | Viewed: | 89 times | | Topic: | Payment Methods | |
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| In Payment Methods, Stellar writes:
| | In Payment Methods, TheBrickShark writes:
| | Hi all,
I set up a Stripe account and a buyer made a purchase using the Stripe payment
method - no issues, I received payment confirmation and the order was sent. A
few days after, Stripe emailed stating payouts are paused on my account for the
following reason:
"We noticed that you're selling popular branded goods and/or copyrighted
content in your store. We're writing to request documentation that you're
authorized to sell these products. Unfortunately, we need to pause payouts to
your bank account until we can verify this".
|
Reply to that email with links to BrickLink and that it is owned by LEGO, tell
them that there is no such certificate for selling Lego and also send proof of
how you purchased some Lego items. Maybe it takes a few emails and a couple of
people but they will finally accept and close the case. I suppose this is an
automated method to prevent scams online.
|
I can confirm this is the best way to proceed, as it happened to me a few years
ago and the above "proof" was sufficient, explaining what BrickLink is and pointing
out the transactional platform is not owned by me, but is a marketplace. Since
it's owned by Lego, there shouldn't be any problem.
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| | | | | Author: | LordSkylark | | Posted: | May 4, 2022 14:22 | | Subject: | Re: Stripe Requires LEGO Copyright Authorisation | | Viewed: | 57 times | | Topic: | Payment Methods | |
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| At least in the USA, you have a right to sell what you yourself own. If another
company sold it to you, they cannot further control how and to whom you sell
it.
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| | | | | | | Author: | pitz8008 | | Posted: | May 4, 2022 14:28 | | Subject: | Re: Stripe Requires LEGO Copyright Authorisation | | Viewed: | 68 times | | Topic: | Payment Methods | |
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| In Payment Methods, LordSkylark writes:
| | At least in the USA, you have a right to sell what you yourself own. If another
company sold it to you, they cannot further control how and to whom you sell
it.
|
This isn't true. Many companies, Lego for instance, decide who can sell their
products on amazon. Even if you already own the product.
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| | | | | Author: | Sadler_Bricks | | Posted: | May 5, 2022 00:10 | | Subject: | Re: Stripe Requires LEGO Copyright Authorisation | | Viewed: | 47 times | | Topic: | Payment Methods | |
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| I have seen this happen with other people a good handful of times and seems to
be an issue.
Sadler_bricks
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