| Discussion Forum: Thread 320486 |
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| | | Author: | Quba  | | Posted: | Apr 29, 2022 11:48 | | Subject: | Unfair Feeback | | Viewed: | 225 times | | Topic: | Feedback | |
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| Hello!
Can I get an unfair feedback removed somewhere? If so, who do I contact? Buyer
claims he lost money on an order which is false. I couldn't provide 1 fig
that he ordered so I decided to refund him for it, give him free shipping and
provide another figure as a replacement. What else could I have done as a seller
to satisfy this customer? Please help me, thank you! 
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| | | | | Author: | wildchicken13 | | Posted: | Apr 29, 2022 11:50 | | Subject: | Re: Unfair Feeback | | Viewed: | 55 times | | Topic: | Feedback | |
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| In Feedback, Quba writes:
| | Hello!
Can I get an unfair feedback removed somewhere? If so, who do I contact? Buyer
claims he lost money on an order which is false. I couldn't provide 1 fig
that he ordered so I decided to refund him for it, give him free shipping and
provide another figure as a replacement. What else could I have done as a seller
to satisfy this customer? Please help me, thank you!
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https://www.bricklink.com/feedbackDel.asp
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| | | | | | | Author: | Quba | | Posted: | Apr 29, 2022 11:54 | | Subject: | Re: Unfair Feeback | | Viewed: | 38 times | | Topic: | Feedback | |
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| Thank you. Hope they will approve it. Sadly you are unable to post the reason
why you want to get it removed.
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| | | | | | | | | Author: | yorbrick | | Posted: | Apr 29, 2022 11:59 | | Subject: | Re: Unfair Feeback | | Viewed: | 36 times | | Topic: | Feedback | |
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| In Feedback, Quba writes:
| | Thank you. Hope they will approve it. Sadly you are unable to post the reason
why you want to get it removed.
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They won't remove it as it doesn't break any rules. Respond to it saying
you refunded for the missing item and postage.
If you are missing something (and know it) contact the buyer before making the
decision to send the rest of the order. That way, they have the chance to cancel
if it is important.
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| | | | | | | | | | | Author: | Quba | | Posted: | Apr 29, 2022 12:04 | | Subject: | Re: Unfair Feeback | | Viewed: | 36 times | | Topic: | Feedback | |
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| It's still a false claim in my eyes if he did not lose any money directly
through it. Actually I am the person that lost money on this order just to make
up for the fact that I am short on one copy of the figure he bought.
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Apr 29, 2022 12:10 | | Subject: | Re: Unfair Feeback | | Viewed: | 32 times | | Topic: | Feedback | |
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| In Feedback, Quba writes:
| | It's still a false claim in my eyes if he did not lose any money directly
through it. Actually I am the person that lost money on this order just to make
up for the fact that I am short on one copy of the figure he bought.
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BL cannot check whether statements are true or false. It is also not necessarily
false. If the buyer had to buy the missing figure from another seller and it
cost them more than in your store, then they have lost money compared to if you
had fulfilled the original order and supplied it at your price.
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| | | | | | | | | | | | | | | Author: | Quba | | Posted: | Apr 29, 2022 12:12 | | Subject: | Re: Unfair Feeback | | Viewed: | 44 times | | Topic: | Feedback | |
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| That's correct. Couldn't they simply tell me to cancel it? Seems like
I will have to live with it. Kinda makes me sad if you try your best and that's
what you get from it.
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| | | | | Author: | yorbrick | | Posted: | Apr 29, 2022 11:51 | | Subject: | Re: Unfair Feeback | | Viewed: | 42 times | | Topic: | Feedback | |
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| In Feedback, Quba writes:
| | Hello!
Can I get an unfair feedback removed somewhere? If so, who do I contact? Buyer
claims he lost money on an order which is false. I couldn't provide 1 fig
that he ordered so I decided to refund him for it, give him free shipping and
provide another figure as a replacement. What else could I have done as a seller
to satisfy this customer? Please help me, thank you!
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Did you tell the buyer you couldn't fulfill the order or just decide to send
the order and refund?
It may be that there was nothing you could do to satisfy them, aside from ordering
the figure yourself from another seller and supplying it.
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| | | | | | | Author: | Quba | | Posted: | Apr 29, 2022 11:53 | | Subject: | Re: Unfair Feeback | | Viewed: | 37 times | | Topic: | Feedback | |
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| | I did it and he also seemed fine with it as far as I can tell. |
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| | | | | | | | | Author: | yorbrick | | Posted: | Apr 29, 2022 11:55 | | Subject: | Re: Unfair Feeback | | Viewed: | 29 times | | Topic: | Feedback | |
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| In Feedback, Quba writes:
| | I did it and he also seemed fine with it as far as I can tell.
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If he was fine with it, I doubt he would have left negative feedback.
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| | | | | | | | | | | Author: | Quba | | Posted: | Apr 29, 2022 11:56 | | Subject: | Re: Unfair Feeback | | Viewed: | 38 times | | Topic: | Feedback | |
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| "So you only have two? Don't worry!", that's what he wrote. I took it
as a green light to proceed with the order.
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| | | | | Author: | Adjour | | Posted: | Apr 29, 2022 11:56 | | Subject: | Re: Unfair Feeback | | Viewed: | 34 times | | Topic: | Feedback | |
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| In Feedback, Quba writes:
| | Hello!
Can I get an unfair feedback removed somewhere? If so, who do I contact? Buyer
claims he lost money on an order which is false. I couldn't provide 1 fig
that he ordered so I decided to refund him for it, give him free shipping and
provide another figure as a replacement. What else could I have done as a seller
to satisfy this customer? Please help me, thank you!
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This wont get removed, so be sure to reply to it. Sometimes the reply to a negative
means more to me than the negative itself
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| | | | | | | Author: | Quba | | Posted: | Apr 29, 2022 11:59 | | Subject: | Re: Unfair Feeback | | Viewed: | 33 times | | Topic: | Feedback | |
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| | How do I do that? |
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| | | | | | | | | Author: | par016 | | Posted: | Apr 29, 2022 12:21 | | Subject: | Re: Unfair Feeback | | Viewed: | 39 times | | Topic: | Feedback | |
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| In Feedback, Quba writes:
| | How do I do that?
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Scroll to the bottom of your feedback page and clikc on the "Reply" in the
"If you are Quba, you may Reply to comments in this feedback profile."
Then click "reply" to the right of the feedback you want to reply to.
-Pete
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| | | | | | | | | | | Author: | Quba | | Posted: | Apr 29, 2022 12:22 | | Subject: | Re: Unfair Feeback | | Viewed: | 51 times | | Topic: | Feedback | |
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| | Pete already found it. Thank you though for your very kind description! |
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| | | | | Author: | Sadler_Bricks | | Posted: | May 1, 2022 01:10 | | Subject: | Re: Unfair Feeback | | Viewed: | 52 times | | Topic: | Feedback | |
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| For try and reach out to the buyer sometimes they may understand
Sadler_bricks
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Germany, Nordrhein-Westfalen
USA, Illinois
United Kingdom, England
