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| | | Author: | WildBricks  | | Posted: | Apr 13, 2022 09:27 | | Subject: | I should not have to guess about refunds. | | Viewed: | 214 times | | Topic: | Technical Issues | |
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| I should not have to guess how much sales tax is going to be added to the refund.
If I enter that I would like to refund a buyer $5 the system should automatically
work out the sales tax refunded. I know it's possible; it works with Stripe.
So why do I have to play a guessing game about how much the total refund is when
I'm refunding through PayPal?
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| | | | | Author: | tons_of_bricks | | Posted: | Apr 13, 2022 10:14 | | Subject: | Re: I should not have to guess about refunds. | | Viewed: | 51 times | | Topic: | Technical Issues | |
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| In Technical Issues, WildBricks writes:
| | I should not have to guess how much sales tax is going to be added to the refund.
If I enter that I would like to refund a buyer $5 the system should automatically
work out the sales tax refunded. I know it's possible; it works with Stripe.
So why do I have to play a guessing game about how much the total refund is when
I'm refunding through PayPal?
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Yes, like you said, it's possible through stripe. I don't know why they
would make paypal refunds any different unless there was an issue with paypal
itself.
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| | | | | | | Author: | zorbanj | | Posted: | Apr 13, 2022 11:25 | | Subject: | Re: I should not have to guess about refunds. | | Viewed: | 38 times | | Topic: | Technical Issues | |
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| Like Stripe, tax refund amounts are calculated automatically when refunding directly
through PayPal.
In Technical Issues, firestar246 writes:
| | In Technical Issues, WildBricks writes:
| | I should not have to guess how much sales tax is going to be added to the refund.
If I enter that I would like to refund a buyer $5 the system should automatically
work out the sales tax refunded. I know it's possible; it works with Stripe.
So why do I have to play a guessing game about how much the total refund is when
I'm refunding through PayPal?
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Yes, like you said, it's possible through stripe. I don't know why they
would make paypal refunds any different unless there was an issue with paypal
itself.
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| | | | | | | | | Author: | WildBricks | | Posted: | Apr 13, 2022 13:43 | | Subject: | Re: I should not have to guess about refunds. | | Viewed: | 37 times | | Topic: | Technical Issues | |
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| In Technical Issues, zorbanj writes:
| | Like Stripe, tax refund amounts are calculated automatically when refunding directly
through PayPal.
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Yes and no. The system shows you what the calculation is below your entry, but
it is the amount you want to refund MINUS taxes. So, if I want to refund $5 then
I need to know how much sales tax an area charges and then enter the $5 + sales
tax. This is the calculation part that we shouldn't have to do.
A different example: Buyer has an item in their order that cost $0.38. The item
we have has damage we didn't see when listed. We need to refund them for
the piece. I should be able to enter that I am refunding them $0.38, but I can't
because the system takes that to mean their full refund is $0.38. So instead
they are refunded $0.36 from me and $0.02 from BL (depending on state's tax
rate). So instead of being able to simply enter the dollar amount that I the
seller am responsible for, I have to play a guessing game as to what the sales
tax was that was charged on that 1 item in that 1 state.
This is the sort of thing that comes across as shoddy/lazy design/programming.
If it can be corrected for Stripe, then it can be corrected for PayPal.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Apr 13, 2022 14:07 | | Subject: | Re: I should not have to guess about refunds. | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, WildBricks writes:
| | In Technical Issues, zorbanj writes:
| | Like Stripe, tax refund amounts are calculated automatically when refunding directly
through PayPal.
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Yes and no. The system shows you what the calculation is below your entry, but
it is the amount you want to refund MINUS taxes. So, if I want to refund $5 then
I need to know how much sales tax an area charges and then enter the $5 + sales
tax. This is the calculation part that we shouldn't have to do.
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Of course.
I'm puzzled/concerned now if it doesn't work like this.
 
If I find a minute I'll try a pseudo refund on such order...
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| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Apr 13, 2022 14:13 | | Subject: | Re: I should not have to guess about refunds. | | Viewed: | 40 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | In Technical Issues, WildBricks writes:
| | In Technical Issues, zorbanj writes:
| | Like Stripe, tax refund amounts are calculated automatically when refunding directly
through PayPal.
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Yes and no. The system shows you what the calculation is below your entry, but
it is the amount you want to refund MINUS taxes. So, if I want to refund $5 then
I need to know how much sales tax an area charges and then enter the $5 + sales
tax. This is the calculation part that we shouldn't have to do.
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Of course.
I'm puzzled/concerned now if it doesn't work like this.
If I find a minute I'll try a pseudo refund on such order...
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It’s been griped about a few times so I think it indeed works the wrong way:
enter a value, check if it’s the correct repartition, devise the percentage,
try again….
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| | | | | | | | | | | Author: | zorbanj | | Posted: | Apr 14, 2022 14:25 | | Subject: | Re: I should not have to guess about refunds. | | Viewed: | 44 times | | Topic: | Technical Issues | |
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| In Technical Issues, WildBricks writes:
| | In Technical Issues, zorbanj writes:
| | Like Stripe, tax refund amounts are calculated automatically when refunding directly
through PayPal.
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Yes and no. The system shows you what the calculation is below your entry, but
it is the amount you want to refund MINUS taxes. So, if I want to refund $5 then
I need to know how much sales tax an area charges and then enter the $5 + sales
tax. This is the calculation part that we shouldn't have to do.
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| | A different example: Buyer has an item in their order that cost $0.38. The item
we have has damage we didn't see when listed. We need to refund them for
the piece. I should be able to enter that I am refunding them $0.38, but I can't
because the system takes that to mean their full refund is $0.38. So instead
they are refunded $0.36 from me and $0.02 from BL (depending on state's tax
rate). So instead of being able to simply enter the dollar amount that I the
seller am responsible for, I have to play a guessing game as to what the sales
tax was that was charged on that 1 item in that 1 state.
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I see your point. My assumption has always been that once an amount is agreed
to, it includes everything - taxes, part of the shipping, a portion of any fees,
etc. Looks like that's what PayPal assumes as well. So in your example the
38 cents is the grand total, and PayPal treats 2 cents of the grand total as
sales tax.
| | This is the sort of thing that comes across as shoddy/lazy design/programming.
If it can be corrected for Stripe, then it can be corrected for PayPal.
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Stripe's approach is better IMO.
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| | | | | Author: | Brickwilbo | | Posted: | Apr 13, 2022 10:19 | | Subject: | Re: I should not have to guess about refunds. | | Viewed: | 50 times | | Topic: | Technical Issues | |
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| In Technical Issues, WildBricks writes:
| | I should not have to guess how much sales tax is going to be added to the refund.
If I enter that I would like to refund a buyer $5 the system should automatically
work out the sales tax refunded. I know it's possible; it works with Stripe.
So why do I have to play a guessing game about how much the total refund is when
I'm refunding through PayPal?
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I would think you just have to refund $5, tax is calculated automatically.
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| | | | | | | Author: | tons_of_bricks | | Posted: | Apr 13, 2022 11:25 | | Subject: | Re: I should not have to guess about refunds. | | Viewed: | 36 times | | Topic: | Technical Issues | |
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| In Technical Issues, Brickwilbo writes:
| | In Technical Issues, WildBricks writes:
| | I should not have to guess how much sales tax is going to be added to the refund.
If I enter that I would like to refund a buyer $5 the system should automatically
work out the sales tax refunded. I know it's possible; it works with Stripe.
So why do I have to play a guessing game about how much the total refund is when
I'm refunding through PayPal?
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I would think you just have to refund $5, tax is calculated automatically.
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If I'm missing a $5 piece from an order, then the refund should be $5 plus
tax. That's how the Stripe refunds work. But with the Paypal refunds, it's
$5 including tax.
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| | | | | | | | | Author: | kuschelig | | Posted: | Apr 16, 2022 19:15 | | Subject: | Re: I should not have to guess about refunds. | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| In Technical Issues, firestar246 writes:
| | In Technical Issues, Brickwilbo writes:
| | In Technical Issues, WildBricks writes:
| | I should not have to guess how much sales tax is going to be added to the refund.
If I enter that I would like to refund a buyer $5 the system should automatically
work out the sales tax refunded. I know it's possible; it works with Stripe.
So why do I have to play a guessing game about how much the total refund is when
I'm refunding through PayPal?
|
I would think you just have to refund $5, tax is calculated automatically.
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If I'm missing a $5 piece from an order, then the refund should be $5 plus
tax. That's how the Stripe refunds work. But with the Paypal refunds, it's
$5 including tax.
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I think BL finally fixed this problem.
Just submitted a refund for $1.53
Estimated Sales Tax refund from BL = $.10
Estimated total refund buyer will receive = $1.63
Now they appear to finally be adding the tax amount to the refund rather than
backing it out which made no sense.
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| | | | | | | | | | | Author: | kuschelig | | Posted: | Apr 16, 2022 19:17 | | Subject: | Re: I should not have to guess about refunds. | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| In Technical Issues, kuschelig writes:
| | In Technical Issues, firestar246 writes:
| | In Technical Issues, Brickwilbo writes:
| | In Technical Issues, WildBricks writes:
| | I should not have to guess how much sales tax is going to be added to the refund.
If I enter that I would like to refund a buyer $5 the system should automatically
work out the sales tax refunded. I know it's possible; it works with Stripe.
So why do I have to play a guessing game about how much the total refund is when
I'm refunding through PayPal?
|
I would think you just have to refund $5, tax is calculated automatically.
|
If I'm missing a $5 piece from an order, then the refund should be $5 plus
tax. That's how the Stripe refunds work. But with the Paypal refunds, it's
$5 including tax.
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I think BL finally fixed this problem.
Just submitted a refund for $1.53
Estimated Sales Tax refund from BL = $.10
Estimated total refund buyer will receive = $1.63
Now they appear to finally be adding the tax amount to the refund rather than
backing it out which made no sense.
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Actually scratch that, I just noticed that was a Stripe refund. Have no idea
why they don't use the same process/logic for Paypal payment when both are
done form the same location???
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| | | | | Author: | Brick.Door | | Posted: | Apr 13, 2022 13:34 | | Subject: | Re: I should not have to guess about refunds. | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, WildBricks writes:
| | I should not have to guess how much sales tax is going to be added to the refund.
If I enter that I would like to refund a buyer $5 the system should automatically
work out the sales tax refunded. I know it's possible; it works with Stripe.
So why do I have to play a guessing game about how much the total refund is when
I'm refunding through PayPal?
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Also the tax rate used for the refund is effectively the blended rate charged
on the entire transaction (merchandise + shipping). So if a different rate was
applied to the order compared to the shipping, it is impossible to generate the
correct result no matter how much guessing you do.
It wasn't programmed properly. It has been mentioned in the forum several
times. I don't think Bricklink is going to spend the time fixing it.
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| | | | | Author: | Stellar | | Posted: | Apr 14, 2022 05:15 | | Subject: | Re: I should not have to guess about refunds. | | Viewed: | 38 times | | Topic: | Technical Issues | |
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| In Technical Issues, WildBricks writes:
| | I should not have to guess how much sales tax is going to be added to the refund.
If I enter that I would like to refund a buyer $5 the system should automatically
work out the sales tax refunded. I know it's possible; it works with Stripe.
So why do I have to play a guessing game about how much the total refund is when
I'm refunding through PayPal?
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How long is the the Stripe banner there? Maybe it is a recent change and they
are working on PayPal now. Things at Bricklink take time but seeing it got updated
to the proper way with one payment method, then we can expect it on the other
too, I don't know but hope so.
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| | | | | Author: | SezaR | | Posted: | Apr 14, 2022 05:52 | | Subject: | Re: I should not have to guess about refunds. | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| In Technical Issues, WildBricks writes:
| | I should not have to guess how much sales tax is going to be added to the refund.
If I enter that I would like to refund a buyer $5 the system should automatically
work out the sales tax refunded. I know it's possible; it works with Stripe.
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| | So why do I have to play a guessing game about how much the total refund is when
I'm refunding through PayPal?
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Instead of guessing game, you can do some math and for that, you only need to
try one amount.
On your first screen, you enterred $5 but the portion of refund for buyer was
$4.67
The question is how much you should refund so that the portion of refund for
buyer becomes $5.
In more rigorous mathematics:
5 --- 4.67
X --- 5
or in other words
5 / X = 4.67 / 5
So
X = (5 * 5) / 4.67 = 5.35331905782 which is about $5.35
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USA, Georgia
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)
)
France, Provence-Alpes-Côte d'Azur
Netherlands, Gelderland
Spain, Comunidad Valenciana
Canada, British Columbia