| Discussion Forum: Thread 319676 |
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| | | Author: | Dino  | | Posted: | Apr 11, 2022 02:40 | | Subject: | Canceling an order | | Viewed: | 115 times | | Topic: | Problem Order | |
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| Hi!
I would like to cancel an order. It was paid and was set to "paid". I have paid
back the money but I cannot cancel the order. What do I have to do?
Regards
Werner
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| | | | | Author: | roball1956 | | Posted: | Apr 11, 2022 02:48 | | Subject: | Re: Canceling an order | | Viewed: | 36 times | | Topic: | Problem Order | |
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| In Problem Order, Dino1 writes:
| | Hi!
I would like to cancel an order. It was paid and was set to "paid". I have paid
back the money but I cannot cancel the order. What do I have to do?
Regards
Werner
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Open the order and on the order summary page click the blue hyperlink text at
the top "Rport a problem". Then follow the options.
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| | | | | | | Author: | roball1956 | | Posted: | Apr 11, 2022 02:50 | | Subject: | Re: Canceling an order | | Viewed: | 32 times | | Topic: | Problem Order | |
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| In Problem Order, roball1956 writes:
| | In Problem Order, Dino1 writes:
| | Hi!
I would like to cancel an order. It was paid and was set to "paid". I have paid
back the money but I cannot cancel the order. What do I have to do?
Regards
Werner
|
Open the order and on the order summary page click the blue hyperlink text at
the top "Rport a problem". Then follow the options.
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Its a bad day for spelling! "Report"
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| | | | | | | Author: | Dino | | Posted: | Apr 11, 2022 03:13 | | Subject: | Re: Canceling an order | | Viewed: | 31 times | | Topic: | Problem Order | |
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| In Problem Order, roball1956 writes:
| | In Problem Order, Dino1 writes:
| | Hi!
I would like to cancel an order. It was paid and was set to "paid". I have paid
back the money but I cannot cancel the order. What do I have to do?
Regards
Werner
|
Open the order and on the order summary page click the blue hyperlink text at
the top "Rport a problem". Then follow the options.
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I have already tried that. Then I can only write to the buyer nothing else.
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| | | | | Author: | beaverbrick | | Posted: | Apr 11, 2022 03:37 | | Subject: | Re: Canceling an order | | Viewed: | 41 times | | Topic: | Problem Order | |
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| In Problem Order, Dino1 writes:
| | Hi!
I would like to cancel an order. It was paid and was set to "paid". I have paid
back the money but I cannot cancel the order. What do I have to do?
Regards
Werner
|
You need to change the status of the order so that it is not paid.
Either use the 'Issue Refund' button at the top of the order or
Use the 'Edit Order' button all the way down the bottom of the order
(see pic).
After that you should be able to go to the 'Report Problem' link and
file an OCR (Order Cancel Request).
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| | | | | | | Author: | Dino | | Posted: | Apr 11, 2022 04:14 | | Subject: | Re: Canceling an order | | Viewed: | 53 times | | Topic: | Problem Order | |
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| In Problem Order, beaverbrick writes:
| | In Problem Order, Dino1 writes:
| | Hi!
I would like to cancel an order. It was paid and was set to "paid". I have paid
back the money but I cannot cancel the order. What do I have to do?
Regards
Werner
|
You need to change the status of the order so that it is not paid.
Either use the 'Issue Refund' button at the top of the order or
Use the 'Edit Order' button all the way down the bottom of the order
(see pic).
After that you should be able to go to the 'Report Problem' link and
file an OCR (Order Cancel Request).
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Thank you!
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Luxembourg
United Kingdom, England
