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| | | Author: | SGSmyth  | | Posted: | Apr 10, 2022 05:13 | | Subject: | Price in order is different to that in store | | Viewed: | 170 times | | Topic: | Problem Order | |
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| I'm fairly new to BrickLink, so this could be my own lack of knowledge...
I've just received an order for an item which shows the price as a considerably
lower value than how it appears in the store. How can that happen?
And more importantly, how can I remedy the situation?
Thanks
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| | | | | Author: | beaverbrick | | Posted: | Apr 10, 2022 05:49 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 44 times | | Topic: | Problem Order | |
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| In Problem Order, SGSmyth writes:
| | I'm fairly new to BrickLink, so this could be my own lack of knowledge...
I've just received an order for an item which shows the price as a considerably
lower value than how it appears in the store. How can that happen?
And more importantly, how can I remedy the situation?
Thanks
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Probably something to do with VAT.
Which country is the order from and what are the store & order prices?
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| | | | | Author: | SylvainLS | | Posted: | Apr 10, 2022 05:49 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 35 times | | Topic: | Problem Order | |
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| In Problem Order, SGSmyth writes:
| | I'm fairly new to BrickLink, so this could be my own lack of knowledge...
I've just received an order for an item which shows the price as a considerably
lower value than how it appears in the store. How can that happen?
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How much is “considerably lower”?
Did you use bulk and/or tiered pricing?
| | And more importantly, how can I remedy the situation?
Thanks
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| | | | | Author: | SGSmyth | | Posted: | Apr 10, 2022 06:34 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 57 times | | Topic: | Problem Order | |
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| It's a within UK sale, and no discounts enabled. Just one item, which appears
in my inventory at £12 (and likewise when I look at my shop front), but £6 in
the order.
(My previous UK sale all went through just fine, with none of this shenanighans.)
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| | | | | | | Author: | beaverbrick | | Posted: | Apr 10, 2022 07:59 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 55 times | | Topic: | Problem Order | |
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| In Problem Order, SGSmyth writes:
| | It's a within UK sale, and no discounts enabled. Just one item, which appears
in my inventory at £12 (and likewise when I look at my shop front), but £6 in
the order.
(My previous UK sale all went through just fine, with none of this shenanighans.)
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Might sound daft but double check the item ID.
I can see an in your shop at £12, but other similar item numbers at
£6 e.g
If it is definitely the same item, then I'm honestly not sure.
Have you issued any 50% off coupons? Although I'm pretty sure coupons have
their own entry on the order so you can clearly see it.
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| | | | | | | | | Author: | SGSmyth | | Posted: | Apr 10, 2022 08:09 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 45 times | | Topic: | Problem Order | |
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| Yeah, checked the ids - very carefully, since there's just one digit difference.
Even went back and checked with the seller in be certain.
And no, no coupons.
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| | | | | | | Author: | peregrinator | | Posted: | Apr 10, 2022 08:01 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 43 times | | Topic: | Problem Order | |
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| In Problem Order, SGSmyth writes:
| | It's a within UK sale, and no discounts enabled. Just one item, which appears
in my inventory at £12 (and likewise when I look at my shop front), but £6 in
the order.
(My previous UK sale all went through just fine, with none of this shenanighans.)
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Is it lot ID# identical? (You can see this on the order detail page by hovering
over the item's image.) Is it possible you had two lots, one listed at £6
and the other at £12? Do you have any backups of your inventory before this order
was placed?
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| | | | | | | | | Author: | SGSmyth | | Posted: | Apr 10, 2022 08:20 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 41 times | | Topic: | Problem Order | |
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Weird: the lot id in the store doesn't match that in the store - nor does
it match match anything in my store at all!?!
| | Is it possible you had two lots, one listed at £6 and the other at £12?
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Nope, just one record.
| | Do you have any backups of your inventory before this order was placed?
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What do you mean by backup - actually, no matter, I obviously don't have
one.
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| | | | | | | | | | | Author: | jennnifer | | Posted: | Apr 10, 2022 08:24 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 42 times | | Topic: | Problem Order | |
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| In Problem Order, SGSmyth writes:
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Weird: the lot id in the store doesn't match that in the store - nor does
it match match anything in my store at all!?!
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Do you have your items set to Retain after they are sold? If not, you will no
longer be able to see the Lot ID you sold in your inventory.
Jen
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| | Is it possible you had two lots, one listed at £6 and the other at £12?
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Nope, just one record.
| | Do you have any backups of your inventory before this order was placed?
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What do you mean by backup - actually, no matter, I obviously don't have
one.
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| | | | | | | | | | | | | Author: | SGSmyth | | Posted: | Apr 10, 2022 08:34 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 32 times | | Topic: | Problem Order | |
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| | | Do you have your items set to Retain after they are sold? If not, you will no
longer be able to see the Lot ID you sold in your inventory.
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Not sure what you mean. I haven't processed the order yet since I want to
get to the bottom of this (and my buyer is being very patient with me), and the
set is still present in my store (https://store.bricklink.com/SGSmyth?p=SGSmyth&itemID=289647297#/shop
to be precise).
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| | | | | | | | | | | | | | | Author: | jennnifer | | Posted: | Apr 10, 2022 08:49 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 43 times | | Topic: | Problem Order | |
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| In Problem Order, SGSmyth writes:
| | | | Do you have your items set to Retain after they are sold? If not, you will no
longer be able to see the Lot ID you sold in your inventory.
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Not sure what you mean. I haven't processed the order yet since I want to
get to the bottom of this (and my buyer is being very patient with me), and the
set is still present in my store (https://store.bricklink.com/SGSmyth?p=SGSmyth&itemID=289647297#/shop
to be precise).
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If you don't Retain your items, they are automatically deleted from your
shop inventory when they are sold.
If you do Retain them, they will be moved to a Stockroom with a quantity of 0
when sold out. It's better to do this so you can keep track things like this.
You can manually delete the listing later when you're certain of your inventory.
Jen
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| | | | | | | | | | | | | | | | | Author: | SGSmyth | | Posted: | Apr 10, 2022 09:07 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 32 times | | Topic: | Problem Order | |
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| | Thanks. (Gosh, there are so many fiddly bits and pieces to tweak when using BrickLink!) |
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| | | | | | | | | | | | | Author: | Stellar | | Posted: | Apr 10, 2022 14:57 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 42 times | | Topic: | Problem Order | |
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| In Problem Order, jennnifer writes:
| | In Problem Order, SGSmyth writes:
| |
Weird: the lot id in the store doesn't match that in the store - nor does
it match match anything in my store at all!?!
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Do you have your items set to Retain after they are sold? If not, you will no
longer be able to see the Lot ID you sold in your inventory.
Jen
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| | Is it possible you had two lots, one listed at £6 and the other at £12?
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Nope, just one record.
| | Do you have any backups of your inventory before this order was placed?
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What do you mean by backup - actually, no matter, I obviously don't have
one.
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You can see the Lot ID if you hover over the image with the mouse:
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| | | | | | | | | | | Author: | beaverbrick | | Posted: | Apr 10, 2022 08:40 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 39 times | | Topic: | Problem Order | |
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| In Problem Order, SGSmyth writes:
| |
Weird: the lot id in the store doesn't match that in the store - nor does
it match match anything in my store at all!?!
| | Is it possible you had two lots, one listed at £6 and the other at £12?
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Nope, just one record.
| | Do you have any backups of your inventory before this order was placed?
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What do you mean by backup - actually, no matter, I obviously don't have
one.
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I think peregrinator has got it.
You had the same item listed twice in your store... but one at £6 and one at
£12.
That would explain why you can not find the Lot ID now... as it's sold.
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| | | | | | | | | | | | | Author: | SGSmyth | | Posted: | Apr 10, 2022 08:43 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 42 times | | Topic: | Problem Order | |
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| Yes- sort of.
Going through my inventory in detail after those messages about lot numbers,
I noticed there should've been a different Bionicle set in the store,
which was priced at £6, and is now missing. I must've somehow given it the
wrong set number.
Thank you all for your help.
(Now kicking myself a lot. What an idiot.)
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| | | | | | | | | | | | | | | Author: | beaverbrick | | Posted: | Apr 10, 2022 08:54 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 41 times | | Topic: | Problem Order | |
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| In Problem Order, SGSmyth writes:
| | Yes- sort of.
Going through my inventory in detail after those messages about lot numbers,
I noticed there should've been a different Bionicle set in the store,
which was priced at £6, and is now missing. I must've somehow given it the
wrong set number.
Thank you all for your help.
(Now kicking myself a lot. What an idiot.)
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Don't be too hard on yourself... most of us have done something similar when
starting out selling. The trick is to make sure you don't do it again 
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| | | | | | | | | | | | | | | | | Author: | SGSmyth | | Posted: | Apr 10, 2022 09:09 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 35 times | | Topic: | Problem Order | |
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| | | The trick is to make sure you don't do it again
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True dat!
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Apr 10, 2022 09:40 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 31 times | | Topic: | Problem Order | |
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| In Problem Order, SGSmyth writes:
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Weird: the lot id in the store doesn't match that in the store - nor does
it match match anything in my store at all!?!
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That's actually normal - you only had one of the item, and it was sold. Unless
you set the item to "retain" - basically meaning stay in the inventory with a
quantity of zero - it would simply be deleted from the inventory when there is
none left.
| | What do you mean by backup - actually, no matter, I obviously don't have
one.
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You can (and should) download your inventory from time to time. You can do this
by going to your inventory page - the link is at the bottom.
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| | | | | | | | | | | | | Author: | SGSmyth | | Posted: | Apr 10, 2022 09:49 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 48 times | | Topic: | Problem Order | |
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| | | That's actually normal - you only had one of the item, and it was sold. Unless
you set the item to "retain" - basically meaning stay in the inventory with a
quantity of zero - it would simply be deleted from the inventory when there is
none left.
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Thanks - I'm learning more about BrickLink all the time...
| | You can (and should) download your inventory from time to time. You can do this
by going to your inventory page - the link is at the bottom.
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Indeed - sounds sensible.
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| | | | | | | | | | | | | | | Author: | TheBrickGuys | | Posted: | Apr 10, 2022 22:46 | | Subject: | Re: Price in order is different to that in store | | Viewed: | 50 times | | Topic: | Problem Order | |
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| In Problem Order, SGSmyth writes:
| | | | That's actually normal - you only had one of the item, and it was sold. Unless
you set the item to "retain" - basically meaning stay in the inventory with a
quantity of zero - it would simply be deleted from the inventory when there is
none left.
|
Thanks - I'm learning more about BrickLink all the time...
| | You can (and should) download your inventory from time to time. You can do this
by going to your inventory page - the link is at the bottom.
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Indeed - sounds sensible.
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Just a side note, I love your store name!
Jim
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United Kingdom, England
France, Nouvelle-Aquitaine
USA, New Jersey
Spain, Comunidad Valenciana
