Discussion Forum: Thread 318254

 Author: stecre View Messages Posted By stecre
 Posted: Mar 10, 2022 15:59
 Subject: Order returned "addresee gone away" - refund?
 Viewed: 117 times
 Topic: Selling
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stecre (1997)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 27, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brickingham Palace
So for the first time ever I had an order returned with a Royal Mail sticker
on it indicating the reason for return as "addresee gone away".

I've tried to contact the buyer but had no response in over 2 weeks and the
message has not even been read.

I feel like I should refund the buyer but it's hardly my fault the buyer
has "gone away" so I feel a bit loathed to refund the full amount including the
postage so was thinking about just refunding the value of the parts.

Just wondering what others would do/have done in this circumstance?

Thanks,
Steve
 Author: eileenkeeney View Messages Posted By eileenkeeney
 Posted: Mar 10, 2022 18:30
 Subject: Re: Order returned "addresee gone away" - refund?
 Viewed: 45 times
 Topic: Selling
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eileenkeeney (1610)

Location:  USA, Oregon
Member Since Contact Type Status
Oct 4, 2010 Contact Member Buyer
Buying Privileges - OK
In Selling, stecre writes:
  So for the first time ever I had an order returned with a Royal Mail sticker
on it indicating the reason for return as "addresee gone away".

I've tried to contact the buyer but had no response in over 2 weeks and the
message has not even been read.

I feel like I should refund the buyer but it's hardly my fault the buyer
has "gone away" so I feel a bit loathed to refund the full amount including the
postage so was thinking about just refunding the value of the parts.

Just wondering what others would do/have done in this circumstance?

Thanks,
Steve

Refunding just the value of the parts would be completely fair (in my view, and
what I would have considered good customer service if I had been the buyer, and
for some reason could not communicate). The buyer could be detained somehow,
maybe in a hospital, in jail, evicted from residence, dealing with issues that
make dealing with this order not a priority right now.
 Author: Stellar View Messages Posted By Stellar
 Posted: Mar 11, 2022 05:03
 Subject: Re: Order returned "addresee gone away" - refund?
 Viewed: 50 times
 Topic: Selling
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Stellar (3489)

Location:  Spain, Comunidad Valenciana
Member Since Contact Type Status
Sep 24, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stellar Bricks
BrickLink Discussions Moderator (?)
In Selling, stecre writes:
  So for the first time ever I had an order returned with a Royal Mail sticker
on it indicating the reason for return as "addresee gone away".

I've tried to contact the buyer but had no response in over 2 weeks and the
message has not even been read.

I feel like I should refund the buyer but it's hardly my fault the buyer
has "gone away" so I feel a bit loathed to refund the full amount including the
postage so was thinking about just refunding the value of the parts.

Just wondering what others would do/have done in this circumstance?

Thanks,
Steve

Hello Steve,

There was a similar discussion recently, you can check out the comments here:

https://www.bricklink.com/messageThread.asp?ID=318239

Sergio