We just received an order that was 'request for invoice' and paypal onsite.
We have not been able to put in the shipping rate to invoice it because even
though the status is pending it would appear to be marked paid from the buyer
side.
When going to the edit order tab it shows it as payment status paid and cannot
be modifed, order status pending which we could modify and invoiced no.
We created a ticket but if anyone has any idea of how to fix this on our own
we're all ears!
We just received an order that was 'request for invoice' and paypal onsite.
We have not been able to put in the shipping rate to invoice it because even
though the status is pending it would appear to be marked paid from the buyer
side.
When going to the edit order tab it shows it as payment status paid and cannot
be modifed, order status pending which we could modify and invoiced no.
We created a ticket but if anyone has any idea of how to fix this on our own
we're all ears!
Several instances like this were reported when the last batch of changes to Order
Status was released. (Remember the old days when sellers could actually help
buyers with mistakes likes these?) I don't remember that any of them were
resolved if the Edit Order page didn't do the trick.
I would contact your buyer and try and get them to change it.
I hope it gets resolved for you as soon as possible.
Several instances like this were reported when the last batch of changes to Order
Status was released. (Remember the old days when sellers could actually help
buyers with mistakes likes these?) I don't remember that any of them were
resolved if the Edit Order page didn't do the trick.
I would contact your buyer and try and get them to change it.
I hope it gets resolved for you as soon as possible.
Jen
Tech support resolved it very quickly, just leaving this up in case someone else
has a similar issue or comes up with a solution that can be done by the seller
on their own.
Canada, Quebec
USA, Illinois