| Discussion Forum: Thread 317766 |
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| | | Author: | drskyscraperx4  | | Posted: | Feb 27, 2022 13:41 | | Subject: | Feedback issue? | | Viewed: | 144 times | | Topic: | Selling | |
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| Hi! I recently got my second-ever negative feedback. My first was a few years
ago and admittedly deserved, I didn't do a good job checking the set's
sticker applications, and the way I packed it ripped one of the sails (I did
cover the cost and shipping of new parts, though). This new one, on the other
hand, seems unfair to me. I had a buyer cancel an order over the shipping price
being too high (I charged $5.28, which is what I estimated it would be with the
USPS first class shipping calculator). I left neutral feedback just saying the
order was cancelled due to shipping costs. I then put the buyer on my Buyer Stop
list, and I guess he tried to order from my store again because he found out
and left some negative feedback saying I blocked him because he cancelled. This
really doesn't seem fair to me, is there anything I can do? I tried doing
a feedback removal on the grounds that his negative review was because I put
him on the buyer stop list and not the order itself, but it doesn't seem
to have worked because over a week later the feedback is still there.
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| | | | | Author: | Brickwilbo | | Posted: | Feb 27, 2022 13:52 | | Subject: | Re: Feedback issue? | | Viewed: | 51 times | | Topic: | Selling | |
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| In Selling, drskyscraperx4 writes:
| | Hi! I recently got my second-ever negative feedback. My first was a few years
ago and admittedly deserved, I didn't do a good job checking the set's
sticker applications, and the way I packed it ripped one of the sails (I did
cover the cost and shipping of new parts, though). This new one, on the other
hand, seems unfair to me. I had a buyer cancel an order over the shipping price
being too high (I charged $5.28, which is what I estimated it would be with the
USPS first class shipping calculator). I left neutral feedback just saying the
order was cancelled due to shipping costs. I then put the buyer on my Buyer Stop
list, and I guess he tried to order from my store again because he found out
and left some negative feedback saying I blocked him because he cancelled. This
really doesn't seem fair to me, is there anything I can do? I tried doing
a feedback removal on the grounds that his negative review was because I put
him on the buyer stop list and not the order itself, but it doesn't seem
to have worked because over a week later the feedback is still there.
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Blocking feedback only works if the buyer tries it with a second account.
https://www.bricklink.com/help.asp?helpID=14
You could contact the buyer offering to mutually remove the feedback.
Personally I wouldn't leave a neutral after a cancellation request.
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| | | | | Author: | yorbrick | | Posted: | Feb 27, 2022 14:24 | | Subject: | Re: Feedback issue? | | Viewed: | 46 times | | Topic: | Selling | |
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| In Selling, drskyscraperx4 writes:
| | Hi! I recently got my second-ever negative feedback. My first was a few years
ago and admittedly deserved, I didn't do a good job checking the set's
sticker applications, and the way I packed it ripped one of the sails (I did
cover the cost and shipping of new parts, though). This new one, on the other
hand, seems unfair to me. I had a buyer cancel an order over the shipping price
being too high (I charged $5.28, which is what I estimated it would be with the
USPS first class shipping calculator). I left neutral feedback just saying the
order was cancelled due to shipping costs. I then put the buyer on my Buyer Stop
list, and I guess he tried to order from my store again because he found out
and left some negative feedback saying I blocked him because he cancelled. This
really doesn't seem fair to me, is there anything I can do? I tried doing
a feedback removal on the grounds that his negative review was because I put
him on the buyer stop list and not the order itself, but it doesn't seem
to have worked because over a week later the feedback is still there.
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You'll probably find the buyer is also annoyed that you left neutral feedback
because your shipping costs were not stated up front. When you cancel for shipping
costs reasons, it is best to not leave feedback at all. It doesn't really
warn other sellers in any useful way and just looks like punishment so it is
not surprising the buyer left negative feedback for you in return.
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| | | | | | | Author: | Bricks_NW_UK | | Posted: | Feb 28, 2022 05:43 | | Subject: | Re: Feedback issue? | | Viewed: | 34 times | | Topic: | Selling | |
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| In Selling, yorbrick writes:
| | In Selling, drskyscraperx4 writes:
| | Hi! I recently got my second-ever negative feedback. My first was a few years
ago and admittedly deserved, I didn't do a good job checking the set's
sticker applications, and the way I packed it ripped one of the sails (I did
cover the cost and shipping of new parts, though). This new one, on the other
hand, seems unfair to me. I had a buyer cancel an order over the shipping price
being too high (I charged $5.28, which is what I estimated it would be with the
USPS first class shipping calculator). I left neutral feedback just saying the
order was cancelled due to shipping costs. I then put the buyer on my Buyer Stop
list, and I guess he tried to order from my store again because he found out
and left some negative feedback saying I blocked him because he cancelled. This
really doesn't seem fair to me, is there anything I can do? I tried doing
a feedback removal on the grounds that his negative review was because I put
him on the buyer stop list and not the order itself, but it doesn't seem
to have worked because over a week later the feedback is still there.
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You'll probably find the buyer is also annoyed that you left neutral feedback
because your shipping costs were not stated up front. When you cancel for shipping
costs reasons, it is best to not leave feedback at all. It doesn't really
warn other sellers in any useful way and just looks like punishment so it is
not surprising the buyer left negative feedback for you in return.
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It is so important sellers lay out their terms in a clear manner. The terms
in the OPs post are very muddled and lead them open to cancellation. To hit someone
with a neutral because you wasn’t up front with your shipping and small order
fees (which are unclear or missing), is very unfair and uncalled for. You left
yourself open for a retaliatory negative!
I would reach out, remove your feedback and ask them to do so.
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USA, Illinois
Netherlands, Gelderland
United Kingdom, England