| Discussion Forum: Thread 317322 |
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| | | Author: | seymour3113  | | Posted: | Feb 16, 2022 19:46 | | Subject: | Negative feedback | | Viewed: | 217 times | | Topic: | Feedback | |
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| I had someone leave me negative feedback about a set they recieved
"Very disappointed. Seller didn't mention how incomplete a set was; unusable"
The problem is that I put a picture of the set on it so you could see before
you buy. Is there a way to get this changed? Basically it is a BS negative feedback.
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| | | | | Author: | 1001bricks | | Posted: | Feb 16, 2022 20:07 | | Subject: | Re: Negative feedback | | Viewed: | 97 times | | Topic: | Feedback | |
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| | | Basically it is a BS negative feedback.
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Basically you're 2 here, and at least 1 lied, or lied by ommission...
A picture doesn't show missing parts (ex: inside) - what was missing should
be described in the description.
https://www.bricklink.com/help.asp?helpID=102&q=incomplete
Incomplete - Set is missing some contents. Description should state what exactly
is missing.
The price should also sincerely reflect what was missing.
You could refund a few american dollars to the buyer and write him an e-mail
saying "I'm very sorry, I've refunded you what I think the prejudice
is, thank you to remove your FB".
(in short)
Apart this - no, you absolutely can't make this FB removed 
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| | | | | | | Author: | seymour3113 | | Posted: | Feb 16, 2022 21:15 | | Subject: | Re: Negative feedback | | Viewed: | 71 times | | Topic: | Feedback | |
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| I also said I can send more pics and price reduced for missing parts. I am just
going to hit back with all the info and block them
In Feedback, 1001bricks writes:
| | | | Basically it is a BS negative feedback.
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Basically you're 2 here, and at least 1 lied, or lied by ommission...
A picture doesn't show missing parts (ex: inside) - what was missing should
be described in the description.
https://www.bricklink.com/help.asp?helpID=102&q=incomplete
Incomplete - Set is missing some contents. Description should state what exactly
is missing.
The price should also sincerely reflect what was missing.
You could refund a few american dollars to the buyer and write him an e-mail
saying "I'm very sorry, I've refunded you what I think the prejudice
is, thank you to remove your FB".
(in short)
Apart this - no, you absolutely can't make this FB removed
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| | | | | | | | | Author: | 1001bricks | | Posted: | Feb 16, 2022 21:46 | | Subject: | Re: Negative feedback | | Viewed: | 69 times | | Topic: | Feedback | |
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| In Feedback, seymour3113 writes:
| | I also said I can send more pics and price reduced for missing parts. I am just
going to hit back with all the info and block them
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Please re-read: Description should state what exactly is missing.
Pictures won't help if you're wrong, and you shouldn't retaliate.
Try to talk with the buyer?
S.
| | In Feedback, 1001bricks writes:
| | | | Basically it is a BS negative feedback.
|
Basically you're 2 here, and at least 1 lied, or lied by ommission...
A picture doesn't show missing parts (ex: inside) - what was missing should
be described in the description.
https://www.bricklink.com/help.asp?helpID=102&q=incomplete
Incomplete - Set is missing some contents. Description should state what exactly
is missing.
The price should also sincerely reflect what was missing.
You could refund a few american dollars to the buyer and write him an e-mail
saying "I'm very sorry, I've refunded you what I think the prejudice
is, thank you to remove your FB".
(in short)
Apart this - no, you absolutely can't make this FB removed
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| | | | | Author: | Adjour | | Posted: | Feb 16, 2022 20:58 | | Subject: | Re: Negative feedback | | Viewed: | 108 times | | Topic: | Feedback | |
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| In Feedback, seymour3113 writes:
| | I had someone leave me negative feedback about a set they recieved
"Very disappointed. Seller didn't mention how incomplete a set was; unusable"
The problem is that I put a picture of the set on it so you could see before
you buy. Is there a way to get this changed? Basically it is a BS negative feedback.
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I had this once, I got lucky though and they didn't leave feedback. It was
like a $100 set, I had a handful of parts, listed at like, $15 or something,
with a pic. They got it and were upset it was "missing so many parts"
I've had similar situations on ebay. People are blind.
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Usually playing dumb is the best way to go. "I'm sorry, is there xyz in the
pic? I don't see it, I'm not sure where the misunderstanding is" "I listed
this at 1/5 the price of the set, I figured you would understand its 1/5 the
parts, I'm confused" or something to that effect, because you kind of need
to point out they are being dumb, but politely...
to answer your question, no this site doesn't take sides, you can't remove
it, you have to grovel to the buyer to get it changed. You should def reply to
the feedback though
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| | | | | Author: | iprice | | Posted: | Feb 17, 2022 07:16 | | Subject: | Re: Negative feedback | | Viewed: | 60 times | | Topic: | Feedback | |
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| In Feedback, seymour3113 writes:
| | I had someone leave me negative feedback about a set they recieved
"Very disappointed. Seller didn't mention how incomplete a set was; unusable"
The problem is that I put a picture of the set on it so you could see before
you buy. Is there a way to get this changed? Basically it is a BS negative feedback.
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No. It's appropriate feedback for what the seller was expecting.
I presume the set was listed as Incomplete.
An "incomplete" set could be missing a single 1x1 plate or it could be half the
set. Unless you list what's missing, how is a buyer to know? Just looking
at a screenshot or two doesn't always show what's missing, especially
if the buyer doesn't know what should be there and if the seller takes a
screenshot that's vague or genuinely misleading and doesn't show where
there are missing parts. I'm not saying that's what you did, but obviously
the buyer expected more than he got.
Suck it up, apologise and ask what parts the buyer thinks are missing and replace/refund
what you feel is fair/accurate.
Think about how you'd feel if you were that buyer.
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| | | | | | | Author: | yorbrick | | Posted: | Feb 17, 2022 09:28 | | Subject: | Re: Negative feedback | | Viewed: | 47 times | | Topic: | Feedback | |
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| | | An "incomplete" set could be missing a single 1x1 plate or it could be half the
set.
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I don't think it can be just a 1x1 plate. The rule is ...
Incomplete - Set is missing some contents. Description should state what
exactly is missing.
All of the contents except a single piece is mroe than "some".
I have reported sellers in the past for selling a single piece or a few pieces
as an incomplete set and they have been removed. I think the rule of thumb is
that the incomplete set still has to be recognizable as the set or a fairly substantial
build from the set and not just a few parts.
They have even pulled sets in the past (there were those Yoda's lightsaber
ones) where only one piece was missing but it was the one unique piece that made
the incomplete set that set.
To me, if you cannot find all of the missing parts into the extended comments
box, then chances are it is missing too many pieces to be an incomplete set.
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France, Provence-Alpes-Côte d'Azur
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