Discussion Forum: Thread 316980

 Author: Fadening View Messages Posted By Fadening
 Posted: Feb 9, 2022 13:48
 Subject: Cancelling Packed Order
 Viewed: 108 times
 Topic: Help
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Fadening (133)

Location:  USA, Florida
Member Since Contact Type Status
Jan 16, 2022 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Fadening Bricks
Hello, I was wondering how I can cancel a packed order that I have already payed
for a shipping label for. It was by request from the buyer, and we agreed that
he would still pay for shipping. I cannot find a way to cancel the order, even
at the Problem page in bricklink. Can someone give me a way to figure this out
/ some helpful info?
 Author: Play_It_Again View Messages Posted By Play_It_Again
 Posted: Feb 9, 2022 13:59
 Subject: Re: Cancelling Packed Order
 Viewed: 42 times
 Topic: Help
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Play_It_Again (4965)

Location:  USA, Kansas
Member Since Contact Type Status
Nov 6, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - Revoked
Store Closed Store: Play It Again Bricks
I believe you have 48 hours to cancel the postage as well. I'd think you
need to reset the order status to ready to do anything with it after it's
been paid.

In Help, Fadening writes:
  Hello, I was wondering how I can cancel a packed order that I have already payed
for a shipping label for. It was by request from the buyer, and we agreed that
he would still pay for shipping. I cannot find a way to cancel the order, even
at the Problem page in bricklink. Can someone give me a way to figure this out
/ some helpful info?
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Feb 9, 2022 14:47
 Subject: Re: Cancelling Packed Order
 Viewed: 37 times
 Topic: Help
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peregrinator (774)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Help, monica4391 writes:
  I believe you have 48 hours to cancel the postage as well. I'd think you
need to reset the order status to ready to do anything with it after it's
been paid.

I don't know how other sites work but I believe with Pirate Ship you can
cancel any label you don't actually use. A refund does take some time - it's
not instantaneous.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Feb 9, 2022 14:00
 Subject: Re: Cancelling Packed Order
 Viewed: 39 times
 Topic: Help
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Brickwilbo (1534)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store Closed Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Help, Fadening writes:
  Hello, I was wondering how I can cancel a packed order that I have already payed
for a shipping label for. It was by request from the buyer, and we agreed that
he would still pay for shipping. I cannot find a way to cancel the order, even
at the Problem page in bricklink. Can someone give me a way to figure this out
/ some helpful info?

Refund the payment. Click on the Refund button on the order details page.
With the edit order button you can change the payment status as none and the
order status to pending. Then you can cancel the order.
Maybe you need to separate the payment status from the order status in the settings.