| Discussion Forum: Thread 316789 |
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| | | Author: | Dolfan413  | | Posted: | Feb 6, 2022 14:04 | | Subject: | Cancelled order | | Viewed: | 148 times | | Topic: | Help | |
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| Someone placed an order in my shop and then cancelled out stated I had charges
not clearly stated in my terms. I hadn't even invoiced him yet, so could
he have seen the tax that brickink adds or did he just pick something when he
changed his mind? And does that show on my permanent record?? Lol
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| | | | | Author: | Dino | | Posted: | Feb 6, 2022 14:12 | | Subject: | Re: Cancelled order | | Viewed: | 34 times | | Topic: | Help | |
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| In Help, Dolfan413 writes:
| | Someone placed an order in my shop and then cancelled out stated I had charges
not clearly stated in my terms. I hadn't even invoiced him yet, so could
he have seen the tax that brickink adds or did he just pick something when he
changed his mind? And does that show on my permanent record?? Lol
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He coudn't see tax or shipping costs. He only changed his mind.
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| | | | | | | Author: | popsicle | | Posted: | Feb 6, 2022 14:24 | | Subject: | Re: Cancelled order | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, Dino1 writes:
| | In Help, Dolfan413 writes:
| | Someone placed an order in my shop and then cancelled out stated I had charges
not clearly stated in my terms. I hadn't even invoiced him yet, so could
he have seen the tax that brickink adds or did he just pick something when he
changed his mind? And does that show on my permanent record?? Lol
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He coudn't see tax or shipping costs. He only changed his mind.
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The buyer can see taxes assessed on the order amount, as well as the shipping
charges after they've been applied. Both prior to invoicing.
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| | | | | Author: | popsicle | | Posted: | Feb 6, 2022 14:33 | | Subject: | Re: Cancelled order | | Viewed: | 51 times | | Topic: | Help | |
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| In Help, Dolfan413 writes:
| | Someone placed an order in my shop and then cancelled out stated I had charges
not clearly stated in my terms. I hadn't even invoiced him yet, so could
he have seen the tax that brickink adds or did he just pick something when he
changed his mind? And does that show on my permanent record?? Lol
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Entirely possible, that's the reason.
But "cancelled" unilaterally? You’ve been asked to approve the buyer’s cancelation
request, correct?
The succinctly worded rules laid-out for buyers in this regard: https://www.bricklink.com/help.asp?helpID=79
Proceed as you will, Warren. There’s no “permanent record” to concern yourself
over, not in the sense you mean. There are however, other considerations for
the seller from irked buyers in these circumstances.
-popsicle
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| | | | | | | Author: | Dolfan413 | | Posted: | Feb 6, 2022 14:52 | | Subject: | Re: Cancelled order | | Viewed: | 39 times | | Topic: | Help | |
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| In Help, popsicle writes:
| | In Help, Dolfan413 writes:
| | Someone placed an order in my shop and then cancelled out stated I had charges
not clearly stated in my terms. I hadn't even invoiced him yet, so could
he have seen the tax that brickink adds or did he just pick something when he
changed his mind? And does that show on my permanent record?? Lol
|
Entirely possible, that's the reason.
But "cancelled" unilaterally? You’ve been asked to approve the buyer’s cancelation
request, correct?
The succinctly worded rules laid-out for buyers in this regard: https://www.bricklink.com/help.asp?helpID=79
Proceed as you will, Warren. There’s no “permanent record” to concern yourself
over, not in the sense you mean. There are however, other considerations for
the seller from irked buyers in these circumstances.
-popsicle
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I already cancelled the order, I meant the part about him saying I added charges,
I don't like that he can say that when it wasn't the case.
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| | | | | | | | | Author: | popsicle | | Posted: | Feb 6, 2022 15:26 | | Subject: | Re: Cancelled order | | Viewed: | 50 times | | Topic: | Help | |
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| In Help, Dolfan413 writes:
| | In Help, popsicle writes:
| | In Help, Dolfan413 writes:
| | Someone placed an order in my shop and then cancelled out stated I had charges
not clearly stated in my terms. I hadn't even invoiced him yet, so could
he have seen the tax that brickink adds or did he just pick something when he
changed his mind? And does that show on my permanent record?? Lol
|
Entirely possible, that's the reason.
But "cancelled" unilaterally? You’ve been asked to approve the buyer’s cancelation
request, correct?
The succinctly worded rules laid-out for buyers in this regard: https://www.bricklink.com/help.asp?helpID=79
Proceed as you will, Warren. There’s no “permanent record” to concern yourself
over, not in the sense you mean. There are however, other considerations for
the seller from irked buyers in these circumstances.
-popsicle
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I already cancelled the order, I meant the part about him saying I added charges,
I don't like that he can say that when it wasn't the case.
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Sure, who'd like that. But who would really know other than the buyer, and
you if you ask them. Just relay to the (non)buying member, the facts regarding
this. I'd imagine since the site tax collection implementation, that there
remains a percentage of every-now-and-then shoppers, among others, that haven't
yet been made aware of what are new-to-them "charges" added to their orders placed.
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| | | | | Author: | 1001bricks | | Posted: | Feb 6, 2022 15:33 | | Subject: | Re: Cancelled order | | Viewed: | 27 times | | Topic: | Help | |
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| In Help, Dolfan413 writes:
| | Someone placed an order in my shop and then cancelled out stated I had charges
not clearly stated in my terms. I hadn't even invoiced him yet, so could
he have seen the tax that brickink adds or did he just pick something when he
changed his mind? And does that show on my permanent record?? Lol
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Rule 1: Always accept cancellation. Who never maid a mistake?
Rule 2: Always use or change to the exact cancellation reason.
Often you'll receive a "System Problem" or "Mutal agreement" or whatever
inadequate reason.
So, cancel the cancellation, and then cancel yourself with the proper reason:
"Buyer doesn't want to buy amymore" (or something like this).
Then cancel the order.
Eventuall give the guy a positive feedback.
That's for business - it's not a rule 
HTH?
Sylvain
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| | | | | | | Author: | 1001bricks | | Posted: | Feb 6, 2022 15:37 | | Subject: | Re: Cancelled order | | Viewed: | 30 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | In Help, Dolfan413 writes:
| | Someone placed an order in my shop and then cancelled out stated I had charges
not clearly stated in my terms. I hadn't even invoiced him yet, so could
he have seen the tax that brickink adds or did he just pick something when he
changed his mind? And does that show on my permanent record?? Lol
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Rule 1: Always accept cancellation. Who never maid a mistake?
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Made... maids may have made mistakes, however, this isn't the point here.
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USA, Illinois
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France, Provence-Alpes-Côte d'Azur