| Discussion Forum: Thread 316475 |
|
 |
| | | Author: | connectbrick  | | Posted: | Jan 30, 2022 07:43 | | Subject: | Postage auto choosing small parcel. | | Viewed: | 139 times | | Topic: | Technical Issues | |
|
| For the last week all of the orders coming in have reverted to small parcel when
they would easily fit in a large letter. We are obviously refunding the customer
for this and losing out on the PayPal fee. This definitely feels like a bricklink
error as I haven't changed anything and it happened suddenly.
We are loosing a fair amount over this and also we will be losing custom due
to the postage being too high. Can bricklink please confirm that this is something
they are working on?
|
|
| | | | | |
| | | | | Author: | yorbrick | | Posted: | Jan 30, 2022 08:18 | | Subject: | Re: Postage auto choosing small parcel. | | Viewed: | 51 times | | Topic: | Technical Issues | |
|
| In Technical Issues, bricksinbloom writes:
| | For the last week all of the orders coming in have reverted to small parcel when
they would easily fit in a large letter. We are obviously refunding the customer
for this and losing out on the PayPal fee. This definitely feels like a bricklink
error as I haven't changed anything and it happened suddenly.
We are loosing a fair amount over this and also we will be losing custom due
to the postage being too high. Can bricklink please confirm that this is something
they are working on?
|
I've also noticed the same. In some cases just a couple of items that are
well under the threshold dimensions when combined.
|
|
| | | | | |
| | | | | Author: | TeePeeBricks | | Posted: | Jan 31, 2022 03:22 | | Subject: | Re: Postage auto choosing small parcel. | | Viewed: | 57 times | | Topic: | Technical Issues | |
|
| In Technical Issues, bricksinbloom writes:
| | For the last week all of the orders coming in have reverted to small parcel when
they would easily fit in a large letter. We are obviously refunding the customer
for this and losing out on the PayPal fee. This definitely feels like a bricklink
error as I haven't changed anything and it happened suddenly.
We are loosing a fair amount over this and also we will be losing custom due
to the postage being too high. Can bricklink please confirm that this is something
they are working on?
|
Hi,
Yes we have exactly the same problem, logged a similar issue a few days back
but havent heard anything yet.
https://www.bricklink.com/message.asp?ID=1324938
Tim
|
|
| | | | | |
| | | | | Author: | Pippysblocks | | Posted: | Feb 5, 2022 04:45 | | Subject: | Re: Postage auto choosing small parcel. | | Viewed: | 42 times | | Topic: | Technical Issues | |
|
| Same - for the last few weeks this is happening to us and I've been refunding
loads of overpaid postage charges.
In Technical Issues, bricksinbloom writes:
| | For the last week all of the orders coming in have reverted to small parcel when
they would easily fit in a large letter. We are obviously refunding the customer
for this and losing out on the PayPal fee. This definitely feels like a bricklink
error as I haven't changed anything and it happened suddenly.
We are loosing a fair amount over this and also we will be losing custom due
to the postage being too high. Can bricklink please confirm that this is something
they are working on?
|
|
|
| | | | | |
| | | | | Author: | Jamesf077 | | Posted: | Feb 5, 2022 11:11 | | Subject: | Re: Postage auto choosing small parcel. | | Viewed: | 37 times | | Topic: | Technical Issues | |
|
| Happening to me too, I'm getting fed up of it and it must be putting buyers
off as sales are slow.
I'm glad my store is only a hobby store, some sellers must be losing precious
income!
|
|
| | | | | |
| | | | | Author: | Stellar | | Posted: | Feb 9, 2022 07:43 | | Subject: | Re: Postage auto choosing small parcel. | | Viewed: | 21 times | | Topic: | Technical Issues | |
|
| In Technical Issues, bricksinbloom writes:
| | For the last week all of the orders coming in have reverted to small parcel when
they would easily fit in a large letter. We are obviously refunding the customer
for this and losing out on the PayPal fee. This definitely feels like a bricklink
error as I haven't changed anything and it happened suddenly.
We are loosing a fair amount over this and also we will be losing custom due
to the postage being too high. Can bricklink please confirm that this is something
they are working on?
|
Just FYI, seems they fixed something about it:
https://www.bricklink.com/help.asp?helpID=2453
Fixed package padding being applied incorrectly
|
|
|
|
|
|
United Kingdom, England
United Kingdom, Scotland
Spain, Comunidad Valenciana