| Discussion Forum: Thread 315971 |
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| | | Author: | CanadaFirst  | | Posted: | Jan 19, 2022 17:17 | | Subject: | VAT issue | | Viewed: | 105 times | | Topic: | Problem Order | |
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| We shipped an order to Italy and included the VAT invoice.
The buyer says that they had to pay VAT again when they picked up their package
and now want us to refund them the VAT.
Our response was, so far, to tell them that we had included the VAT invoice as
we are supposed to do and that we can send them a copy of the VAT invoice by
email so that they can request that the taxes they paid in Italy be refunded
as they had already been paid.
We're waiting for their response but wondering how to handle this, if the
Italian authorities do not want to refund them I imagine they would have to get
in touch with Bricklink since we did not receive the amount for the VAT so we
can't refund it. How does this work in this case?
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| | | | | Author: | leggodtshop | | Posted: | Jan 19, 2022 17:25 | | Subject: | Re: VAT issue | | Viewed: | 54 times | | Topic: | Problem Order | |
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| In Problem Order, CanadaFirst writes:
| | We shipped an order to Italy and included the VAT invoice.
The buyer says that they had to pay VAT again when they picked up their package
and now want us to refund them the VAT.
Our response was, so far, to tell them that we had included the VAT invoice as
we are supposed to do and that we can send them a copy of the VAT invoice by
email so that they can request that the taxes they paid in Italy be refunded
as they had already been paid.
We're waiting for their response but wondering how to handle this, if the
Italian authorities do not want to refund them I imagine they would have to get
in touch with Bricklink since we did not receive the amount for the VAT so we
can't refund it. How does this work in this case?
|
Sorry for you this situation. For sure it's a local Italy issue, not yours.
Not the first time this happens and not the last too I guess. This whole implementation
of BrickLink is terrible. Local VAT/Tax charged by BrickLink, paid by buyer to
seller and then confiscated again by PayPal, transferring it to BrickLink again.
It's a circus.
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| | | | | Author: | SezaR | | Posted: | Jan 19, 2022 19:43 | | Subject: | Re: VAT issue | | Viewed: | 57 times | | Topic: | Problem Order | |
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| In Problem Order, CanadaFirst writes:
| | We shipped an order to Italy and included the VAT invoice.
The buyer says that they had to pay VAT again when they picked up their package
and now want us to refund them the VAT.
Our response was, so far, to tell them that we had included the VAT invoice as
we are supposed to do and that we can send them a copy of the VAT invoice by
email so that they can request that the taxes they paid in Italy be refunded
as they had already been paid.
We're waiting for their response but wondering how to handle this, if the
Italian authorities do not want to refund them I imagine they would have to get
in touch with Bricklink since we did not receive the amount for the VAT so we
can't refund it. How does this work in this case?
|
I had added special section in my terms because of this mess.
Now, I decided to put min buy 135 GBP for buyers in UK and 150 Euro for buyers
in Europe.
As you shipped with ChitChats, did you ship with the courier "Chit Chats International
Tracked" and could included IOSS electronically?
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| | | | | | | Author: | CanadaFirst | | Posted: | Jan 20, 2022 09:24 | | Subject: | Re: VAT issue | | Viewed: | 28 times | | Topic: | Problem Order | |
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| In Problem Order, SezaR writes:
| | In Problem Order, CanadaFirst writes:
| | We shipped an order to Italy and included the VAT invoice.
The buyer says that they had to pay VAT again when they picked up their package
and now want us to refund them the VAT.
Our response was, so far, to tell them that we had included the VAT invoice as
we are supposed to do and that we can send them a copy of the VAT invoice by
email so that they can request that the taxes they paid in Italy be refunded
as they had already been paid.
We're waiting for their response but wondering how to handle this, if the
Italian authorities do not want to refund them I imagine they would have to get
in touch with Bricklink since we did not receive the amount for the VAT so we
can't refund it. How does this work in this case?
|
I had added special section in my terms because of this mess.
Now, I decided to put min buy 135 GBP for buyers in UK and 150 Euro for buyers
in Europe.
As you shipped with ChitChats, did you ship with the courier "Chit Chats International
Tracked" and could included IOSS electronically?
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We no longer ship with Chit Chats, all of our deliveries are now with Canada
Post and it's impossible for now for them to accept the IOSS.
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| | | | | | | | | Author: | peregrinator | | Posted: | Jan 20, 2022 09:55 | | Subject: | Re: VAT issue | | Viewed: | 24 times | | Topic: | Problem Order | |
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| In Problem Order, CanadaFirst writes:
| | We no longer ship with Chit Chats, all of our deliveries are now with Canada
Post and it's impossible for now for them to accept the IOSS.
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Do you mean that Canada Post won't transmit the IOSS number? That's unfortunate
to say the least - I don't think you can prove that the VAT was already paid
without that.
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| | | | | | | | | | | Author: | CanadaFirst | | Posted: | Jan 20, 2022 10:10 | | Subject: | Re: VAT issue | | Viewed: | 30 times | | Topic: | Problem Order | |
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| In Problem Order, peregrinator writes:
| | In Problem Order, CanadaFirst writes:
| | We no longer ship with Chit Chats, all of our deliveries are now with Canada
Post and it's impossible for now for them to accept the IOSS.
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Do you mean that Canada Post won't transmit the IOSS number? That's unfortunate
to say the least - I don't think you can prove that the VAT was already paid
without that.
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We included the VAT invoice in a separate tranparent envelope. We've had
literally hundreds of deliveries to Europe and this is the first time such an
issue has arisen.
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Canada, Quebec
Netherlands, Overijssel
USA, New Jersey