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| | | Author: | SezaR  | | Posted: | Jan 19, 2022 13:41 | | Subject: | Is this a scam attempt or an Extorsion? | | Viewed: | 347 times | | Topic: | Problem Order | |
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| I have a situation with a buyer and I think other sellers may want to know this
and stoplist him.
I also guess the buyer could already be in my stoplist and this is his second
account. I have many buyers on my stoplist and cannot check this easily.
He has zero feedback and ordered the set
for price $469.99 USD. This is the lowest price for this set on BL.
Shipping costs (from Canada to USA): $19.74 USD
From the get-go, I had a feeling something was not right for this order so I
took many photos (I don't take photos in general). I only upload one photo
here (the bag in which the wheels were included).
After he received the order, he wrote me that one wheel was broken
* | | 4180c05 (Inv) Brick, Modified 2 x 4 with Red Wheels, Train Spoked Large (29mm D.) and Red Pins (4180 / wheel4 / 2344)
Parts: Wheel |
and that he bought the part from Ebay (from a seller in Germany) and requested
me to refund $35.53 USD (shipping and tax included)!! He attached two photos
(see the second and third photo attached here)
Note that I sell this part for $19.89 and based on his photo, only the pin and
wheel-holder was broken and their value is $1-2 USD.
As I sell big sets, about 100 times customers claimed something was missing or
broken and I always believed them and fixed the issue but in this case, I certainly
don't believe the wheel in his photo was the one I sold him. This wheel does
not break so easily, specially if it is inside a bag together with many other
parts and the Lego was wrapped with bubble mailers too and was packaged inside
a small box. (I pack sets in small boxes because larger boxes tend to get crushed
specially if they are not full)
If you have had these train wheels, you know that they are not likely to break.
How come the pin of the wheel is broken inside the package but the wheel
* | | wheel4 Train Wheel Spoked Large (29mm D.) with FreeStyle Pin Hole
Parts: Wheel |
is intact?!
So the buyer decided that since something was missing, he could just go ahead
and buy the part from elsewhere for whatever price and the seller did not need
to know and agrees this but had to refund the buyer for all the costs of his
purchase!(what?) What company agrees to refund this way?! Amazon, Lego.com, playmobile,
Samsung, BMV,...?
Based on his logic, what if 4 parts where missing or broken? Then would he
assume the seller is supposed to refund like $100 USD?!
I certainly don't believe he actually bought or or maybe he simply wanted
to buy and have an extra wheel.
I had checked the parts twice before shipping and the wheels were ok. I wrote
him back that the parts were ok when I shipped them and I have photos but I can
sent him replacement for the broken pin and wheel-holder.
This time, he replied me that the box was delivered damaged because there
were not enough packaging material and he does not want the replacement parts
and he will leave an appropriate feedback.
The money is not that important but I did not refund him because this is not
correct and I do not believe any of his words. I just consider this as an attempt
for scam and will never comply to this.
I replied that my packages were never arrived so damaged in a way that one part
was broken but in any case, the package was fully insured and if he sends
me photo of damaged package, I can file a claim for partial refund from the shipping
company (UPS mail innovation) and that they always check with their own photos
and notes of postmen to make sure the claim is legitimate and would eventually
issue a refund.
No more message from him, so he does not want the replacement parts, he does
not want to send me photo of the damaged package (guess why) and now, he left
me my first negative.
"Paid $540 USD for train shipped in a flimsy box w/no cushioni. Had broken
part."
By the way, the price of set was $469.99 USD and the total with shipping and
tax was $521.56 USD and not $540 USD.
I reply to this thread and add our correspondences.
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| | | | | Author: | SezaR | | Posted: | Jan 19, 2022 13:44 | | Subject: | Re: Is this a scam attempt or an Extorsion? | | Viewed: | 159 times | | Topic: | Problem Order | |
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| His first message:
Hello,
I received the train set and everything was good except one wheel set had a broken
wheel, so I had to buy one off of eBay being this was a gift for my son and he
waited a long time for this and was very excited so luckily a seller had one
on eBay. If you could please refund me the cost of the wheel I had to buy I appreciate
it. I have attached pics...
Thank you,
XXXXXX
*******
My response:
Hello XXXXXX,
I had checked the parts, including the wheels and i also took photos. It is a
surprise to read your message.
On the other hand, your order is from my store. I am not responsible for your
other purchases you decided or will decide to make.
The wheel in the photo has one broken red pin. So if i send you a red pin and
a black wheel holder, it should fix the problem. See photo attached.
Bests,
YYYY
*******
His response:
The parts may have been fine when u wrapped them up, but you didn't put any
cushioning in the box and the box was banged up pretty good as with most international
packages. It probably broke in transit. For the large amount of money I paid
a little cushioning would have been nice instead of a box they barely fit in.
Keep your parts, I'll leave the appropriate feedback for you.
*******
My response:
If the pin is broken, I am not sure why replacement does not fix this.
There were enough pacakging material but no matter how well one pack, sometimes
couriers do not treat package delicately. Over 1000 orders, this is the first
time a buyer reports the package was damaged and some part broken.
The good news is that the package is fully insured. So if you send me photos
of the damaged package, I will file a claim for a partial refund. I know these
private couriers request their postmen to note any damaged package and take photos.
I am confident in your case, the insurance company may contact you and check
all the evidence and they will issue a partial refund if they find correct evidence
for the claim.
This way, your experience will turn into a good one and you may not feel any
need to leave a bad feedback. In any case, there has been over 900 positive feedbacks
for my store and one or two bad and justified or unjustified feedback will not
hurt at all this small hobby business.....
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| | | | | | | Author: | StarBrick | | Posted: | Jan 19, 2022 14:07 | | Subject: | Re: Is this a scam attempt or an Extorsion? | | Viewed: | 152 times | | Topic: | Problem Order | |
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| Thanks for the extensive message regarding this sale.
Based on the name of the user..... well, that's too easy  .
You will never get the true story behind this I think. Leave apropriate feedback
and reply to the negative fb you received. Buyers will see through that first
and only negative the quality of your business.
It hurts, I know. No refund necessary. Buyer one-sided decided to buy elsewhere;
not your costs. So move on. It's not worth it.
Cheers
StarBrick
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| | | | | Author: | Yo_Yo_Flamingo | | Posted: | Jan 19, 2022 16:50 | | Subject: | Re: Is this a scam attempt or an Extorsion? | | Viewed: | 151 times | | Topic: | Problem Order | |
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| In Problem Order, SezaR writes:
| | I have a situation with a buyer and I think other sellers may want to know this
and stoplist him.
I also guess the buyer could already be in my stoplist and this is his second
account. I have many buyers on my stoplist and cannot check this easily.
He has zero feedback and ordered the set
for price $469.99 USD. This is the lowest price for this set on BL.
Shipping costs (from Canada to USA): $19.74 USD
From the get-go, I had a feeling something was not right for this order so I
took many photos (I don't take photos in general). I only upload one photo
here (the bag in which the wheels were included).
After he received the order, he wrote me that one wheel was broken
* | | 4180c05 (Inv) Brick, Modified 2 x 4 with Red Wheels, Train Spoked Large (29mm D.) and Red Pins (4180 / wheel4 / 2344)
Parts: Wheel |
and that he bought the part from Ebay (from a seller in Germany) and requested
me to refund $35.53 USD (shipping and tax included)!! He attached two photos
(see the second and third photo attached here)
Note that I sell this part for $19.89 and based on his photo, only the pin and
wheel-holder was broken and their value is $1-2 USD.
As I sell big sets, about 100 times customers claimed something was missing or
broken and I always believed them and fixed the issue but in this case, I certainly
don't believe the wheel in his photo was the one I sold him. This wheel does
not break so easily, specially if it is inside a bag together with many other
parts and the Lego was wrapped with bubble mailers too and was packaged inside
a small box. (I pack sets in small boxes because larger boxes tend to get crushed
specially if they are not full)
If you have had these train wheels, you know that they are not likely to break.
How come the pin of the wheel is broken inside the package but the wheel
* | | wheel4 Train Wheel Spoked Large (29mm D.) with FreeStyle Pin Hole
Parts: Wheel |
is intact?!
So the buyer decided that since something was missing, he could just go ahead
and buy the part from elsewhere for whatever price and the seller did not need
to know and agrees this but had to refund the buyer for all the costs of his
purchase!(what?) What company agrees to refund this way?! Amazon, Lego.com, playmobile,
Samsung, BMV,...?
Based on his logic, what if 4 parts where missing or broken? Then would he
assume the seller is supposed to refund like $100 USD?!
I certainly don't believe he actually bought or or maybe he simply wanted
to buy and have an extra wheel.
I had checked the parts twice before shipping and the wheels were ok. I wrote
him back that the parts were ok when I shipped them and I have photos but I can
sent him replacement for the broken pin and wheel-holder.
This time, he replied me that the box was delivered damaged because there
were not enough packaging material and he does not want the replacement parts
and he will leave an appropriate feedback.
The money is not that important but I did not refund him because this is not
correct and I do not believe any of his words. I just consider this as an attempt
for scam and will never comply to this.
I replied that my packages were never arrived so damaged in a way that one part
was broken but in any case, the package was fully insured and if he sends
me photo of damaged package, I can file a claim for partial refund from the shipping
company (UPS mail innovation) and that they always check with their own photos
and notes of postmen to make sure the claim is legitimate and would eventually
issue a refund.
No more message from him, so he does not want the replacement parts, he does
not want to send me photo of the damaged package (guess why) and now, he left
me my first negative.
"Paid $540 USD for train shipped in a flimsy box w/no cushioni. Had broken
part."
By the way, the price of set was $469.99 USD and the total with shipping and
tax was $521.56 USD and not $540 USD.
I reply to this thread and add our correspondences.
|
That sounds like a massive headache to deal with- I'm very sorry you had
to experience that! I have anecdotally experienced that the buyers who go for
only the cheapest listing or ask a ton of questions beforehand always end up
being the troublemakers.
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| | | | | Author: | magical_writer | | Posted: | Jan 21, 2022 21:00 | | Subject: | Re: Is this a scam attempt or an Extorsion? | | Viewed: | 193 times | | Topic: | Problem Order | |
|
| In Problem Order, SezaR writes:
| | I have a situation with a buyer and I think other sellers may want to know this
and stoplist him.
I also guess the buyer could already be in my stoplist and this is his second
account. I have many buyers on my stoplist and cannot check this easily.
He has zero feedback and ordered the set
for price $469.99 USD. This is the lowest price for this set on BL.
Shipping costs (from Canada to USA): $19.74 USD
From the get-go, I had a feeling something was not right for this order so I
took many photos (I don't take photos in general). I only upload one photo
here (the bag in which the wheels were included).
After he received the order, he wrote me that one wheel was broken
* | | 4180c05 (Inv) Brick, Modified 2 x 4 with Red Wheels, Train Spoked Large (29mm D.) and Red Pins (4180 / wheel4 / 2344)
Parts: Wheel |
and that he bought the part from Ebay (from a seller in Germany) and requested
me to refund $35.53 USD (shipping and tax included)!! He attached two photos
(see the second and third photo attached here)
Note that I sell this part for $19.89 and based on his photo, only the pin and
wheel-holder was broken and their value is $1-2 USD.
As I sell big sets, about 100 times customers claimed something was missing or
broken and I always believed them and fixed the issue but in this case, I certainly
don't believe the wheel in his photo was the one I sold him. This wheel does
not break so easily, specially if it is inside a bag together with many other
parts and the Lego was wrapped with bubble mailers too and was packaged inside
a small box. (I pack sets in small boxes because larger boxes tend to get crushed
specially if they are not full)
If you have had these train wheels, you know that they are not likely to break.
How come the pin of the wheel is broken inside the package but the wheel
* | | wheel4 Train Wheel Spoked Large (29mm D.) with FreeStyle Pin Hole
Parts: Wheel |
is intact?!
So the buyer decided that since something was missing, he could just go ahead
and buy the part from elsewhere for whatever price and the seller did not need
to know and agrees this but had to refund the buyer for all the costs of his
purchase!(what?) What company agrees to refund this way?! Amazon, Lego.com, playmobile,
Samsung, BMV,...?
Based on his logic, what if 4 parts where missing or broken? Then would he
assume the seller is supposed to refund like $100 USD?!
I certainly don't believe he actually bought or or maybe he simply wanted
to buy and have an extra wheel.
I had checked the parts twice before shipping and the wheels were ok. I wrote
him back that the parts were ok when I shipped them and I have photos but I can
sent him replacement for the broken pin and wheel-holder.
This time, he replied me that the box was delivered damaged because there
were not enough packaging material and he does not want the replacement parts
and he will leave an appropriate feedback.
The money is not that important but I did not refund him because this is not
correct and I do not believe any of his words. I just consider this as an attempt
for scam and will never comply to this.
I replied that my packages were never arrived so damaged in a way that one part
was broken but in any case, the package was fully insured and if he sends
me photo of damaged package, I can file a claim for partial refund from the shipping
company (UPS mail innovation) and that they always check with their own photos
and notes of postmen to make sure the claim is legitimate and would eventually
issue a refund.
No more message from him, so he does not want the replacement parts, he does
not want to send me photo of the damaged package (guess why) and now, he left
me my first negative.
"Paid $540 USD for train shipped in a flimsy box w/no cushioni. Had broken
part."
By the way, the price of set was $469.99 USD and the total with shipping and
tax was $521.56 USD and not $540 USD.
I reply to this thread and add our correspondences.
|
I spend thousands of dollars a year on eBay and other collector sites buying
and selling on eBay and when someone orders an expensive item like this one and
when someone spends $540 (includes customs tax)you don't ship their item
in a flimsy beat up amazon box that it barely fits in with no cushioning to protect
it. This was a gift for my son who had to wait weeks for it to arrive and was
upset that it was broken so I ordered the same wheel from eBay when a seller
is careless in sending something the right way the 1st time I'm not going
to wait weeks in hopes that they might actually send a replacement part. The
bottom line is if you took a bit of care in wrapping up the item and didn't
have an attitude about it and make threats to me about getting sellers to blacklist
me here on Bricklink you wouldn't have gotten negative feedback. You have
a bad attitude and a fusing me of trying to extort or scam for m you for 30 something
dollars is an absolute joke and an insult. Just because I am new to Bricklink
doesn't make me a bad person. I do not tolerate ignorance for m anyone, especially
from rude people like you. This was my 1st purchase here and will be my last
thanks to you and your ignorance.
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| | | | | | | Author: | Shiny_Stuff | | Posted: | Jan 22, 2022 00:04 | | Subject: | Re: Is this a scam attempt or an Extorsion? | | Viewed: | 122 times | | Topic: | Off Topic | |
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| In Problem Order, magical_writer writes:
| |
I spend thousands of dollars a year on eBay and other collector sites buying
and selling on eBay.....[snip]
|
| | The bottom line is if you took a bit of care in wrapping up the item and didn't
have an attitude about it and make threats to me about getting sellers to blacklist
me here on Bricklink you wouldn't have gotten negative feedback. You have
a bad attitude and accusing me of trying to extort or scam you for 30 something
dollars is an absolute joke and an insult. Just because I am new to Bricklink
doesn't make me a bad person. I do not tolerate ignorance from anyone, especially
from rude people like you. This was my 1st purchase here and will be my last
thanks to you and your ignorance.
|
Ahh -- the beauty of the Internet. Everyone is always completely honest,
so I believe everything they say. I definitely believe a newbie because they
claim to spend big bucks on Ebay. Their words are much more believable than
some well-established seller with a perfect BrickLink selling history of 800
sales over 7 years. They must be rude and ignorant -- like all Canadians.
(Sarcasm rating = 9 out of 10)
____
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| | | | | | | Author: | Teup | | Posted: | Jan 22, 2022 04:37 | | Subject: | Re: Is this a scam attempt or an Extorsion? | | Viewed: | 128 times | | Topic: | Problem Order | |
|
| In Problem Order, magical_writer writes:
| | In Problem Order, SezaR writes:
| | I have a situation with a buyer and I think other sellers may want to know this
and stoplist him.
I also guess the buyer could already be in my stoplist and this is his second
account. I have many buyers on my stoplist and cannot check this easily.
He has zero feedback and ordered the set
for price $469.99 USD. This is the lowest price for this set on BL.
Shipping costs (from Canada to USA): $19.74 USD
From the get-go, I had a feeling something was not right for this order so I
took many photos (I don't take photos in general). I only upload one photo
here (the bag in which the wheels were included).
After he received the order, he wrote me that one wheel was broken
* | | 4180c05 (Inv) Brick, Modified 2 x 4 with Red Wheels, Train Spoked Large (29mm D.) and Red Pins (4180 / wheel4 / 2344)
Parts: Wheel |
and that he bought the part from Ebay (from a seller in Germany) and requested
me to refund $35.53 USD (shipping and tax included)!! He attached two photos
(see the second and third photo attached here)
Note that I sell this part for $19.89 and based on his photo, only the pin and
wheel-holder was broken and their value is $1-2 USD.
As I sell big sets, about 100 times customers claimed something was missing or
broken and I always believed them and fixed the issue but in this case, I certainly
don't believe the wheel in his photo was the one I sold him. This wheel does
not break so easily, specially if it is inside a bag together with many other
parts and the Lego was wrapped with bubble mailers too and was packaged inside
a small box. (I pack sets in small boxes because larger boxes tend to get crushed
specially if they are not full)
If you have had these train wheels, you know that they are not likely to break.
How come the pin of the wheel is broken inside the package but the wheel
* | | wheel4 Train Wheel Spoked Large (29mm D.) with FreeStyle Pin Hole
Parts: Wheel |
is intact?!
So the buyer decided that since something was missing, he could just go ahead
and buy the part from elsewhere for whatever price and the seller did not need
to know and agrees this but had to refund the buyer for all the costs of his
purchase!(what?) What company agrees to refund this way?! Amazon, Lego.com, playmobile,
Samsung, BMV,...?
Based on his logic, what if 4 parts where missing or broken? Then would he
assume the seller is supposed to refund like $100 USD?!
I certainly don't believe he actually bought or or maybe he simply wanted
to buy and have an extra wheel.
I had checked the parts twice before shipping and the wheels were ok. I wrote
him back that the parts were ok when I shipped them and I have photos but I can
sent him replacement for the broken pin and wheel-holder.
This time, he replied me that the box was delivered damaged because there
were not enough packaging material and he does not want the replacement parts
and he will leave an appropriate feedback.
The money is not that important but I did not refund him because this is not
correct and I do not believe any of his words. I just consider this as an attempt
for scam and will never comply to this.
I replied that my packages were never arrived so damaged in a way that one part
was broken but in any case, the package was fully insured and if he sends
me photo of damaged package, I can file a claim for partial refund from the shipping
company (UPS mail innovation) and that they always check with their own photos
and notes of postmen to make sure the claim is legitimate and would eventually
issue a refund.
No more message from him, so he does not want the replacement parts, he does
not want to send me photo of the damaged package (guess why) and now, he left
me my first negative.
"Paid $540 USD for train shipped in a flimsy box w/no cushioni. Had broken
part."
By the way, the price of set was $469.99 USD and the total with shipping and
tax was $521.56 USD and not $540 USD.
I reply to this thread and add our correspondences.
|
I spend thousands of dollars a year on eBay and other collector sites buying
and selling on eBay and when someone orders an expensive item like this one and
when someone spends $540 (includes customs tax)you don't ship their item
in a flimsy beat up amazon box that it barely fits in with no cushioning to protect
it. This was a gift for my son who had to wait weeks for it to arrive and was
upset that it was broken so I ordered the same wheel from eBay when a seller
is careless in sending something the right way the 1st time I'm not going
to wait weeks in hopes that they might actually send a replacement part. The
bottom line is if you took a bit of care in wrapping up the item and didn't
have an attitude about it and make threats to me about getting sellers to blacklist
me here on Bricklink you wouldn't have gotten negative feedback. You have
a bad attitude and a fusing me of trying to extort or scam for m you for 30 something
dollars is an absolute joke and an insult. Just because I am new to Bricklink
doesn't make me a bad person. I do not tolerate ignorance for m anyone, especially
from rude people like you. This was my 1st purchase here and will be my last
thanks to you and your ignorance.
|
So why didn't you simply send pictures? Every single time a buyer of mine
had a problem with something in the order, they attached pictures. Surely everyone
has a smartphone nowadays? Everyone knows a picture says more than a 1000 words.
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| | | | | | | Author: | SezaR | | Posted: | Jan 26, 2022 16:12 | | Subject: | Re: Is this a scam attempt or an Extorsion? | | Viewed: | 99 times | | Topic: | Problem Order | |
|
| Just saw this.
I already received a negative feedback from this buyer and there is nothing to
be done for this order but I thought other sellers wanted to know what headache
I had and decide to stoplist him (or not) based on what happened.
| | I spend thousands of dollars a year on eBay and other collector sites buying
and selling on eBay and when someone orders an expensive item like this one and
when someone spends $540 (includes customs tax)you don't ship their item
in a flimsy beat up amazon box that it barely fits in with no cushioning to protect
it. This was a gift for my son who had to wait weeks for it to arrive and was
upset that it was broken so I ordered the same wheel from eBay when a seller
is careless in sending something the right way the 1st time I'm not going
to wait weeks in hopes that they might actually send a replacement part.
|
He ordered on 26th dec.
He paid on 29th dec.
I shipped on 5th January.
Based on the tracking, the package was received on 13th January. So he received
the package 15 days after he paid. See attached.
Based on my terms, it takes between 2-3 weeks for the package to be delivered
after it is paid.
So the buyer felt 15 days waiting for package sent from Canada to Germany as
like "weeks" and decided to order it from Germany!
I am not sure what "might" and "hopes" can mean here:
I'm not going to wait weeks in hopes that they might actually send
a replacement part.
but when the order was shipped, I sent a notification that if there is a problem,
please let us know. This is the most natural thing to do.
I cannot believe anything of what this buyer claimed because the only think that
could work for him was the refund he requested.
The buyer first claimed one wheel was broken and then attached an invoice of
a purchase he decided to make on Ebay from Germany and requested me to refund
$35.53.
I declined to refund and that I double checked the part and have photos and I
am sure none of the 4 wheels were not broken. However I offered to send him replacements
for the broken part.
Note that based on the photo he sent, the broken part was just the red pin
and maybe
He claimed that the package was banged up and wrote:
"Keep your parts, I'll leave the appropriate feedback for you."
This was a warning that if I did not refund him, he would leave a bad feedback.
It was incorrect and unjustified to refund him any amount and even if I refunded
him that amount, he could have continued to request me more refund for other
parts that he could have later found broken or missing or the motor not working
properly.
So I requested him to send me photo of the package that was damaged.
He did not send me any photo of the damaged package, and after he waited
one day and realized that he would not receive a refund, he left a negative feedback.
| | The bottom line is if you took a bit of care in wrapping up the item and didn't
have an attitude about it and make threats to me about getting sellers to blacklist
me here on Bricklink you wouldn't have gotten negative feedback.
|
This is not the truth. Our messages are given here:
https://www.bricklink.com/message.asp?ID=1323352
You can read my first message, to which he replied
"Keep your parts, I'll leave the appropriate feedback for you."
| | You have a bad attitude and a fusing me of trying to extort or scam for m you for 30 something dollars is an absolute joke and an insult.
|
Yet he requested a refund of $35.53 and after I declined, he left a negative
feedback.
I do not believe any of his claims because
- If the order is missing something, the very natural thing is to send a message
to seller. The very odd and unnatural thing is to send an invoice of a purchase
made elsewhere and request refund of that amount. This speaks everything on its
own.
- He did not want replacements for the broken part.
- On his first message, he did not mention the package was damaged. After I mentioned
I had photos of the wheels, he replied that the package was damaged, yet he failed
to send me a photo of damaged package.
- As he did not have any photo of the damaged part, he did not want me to file
a claim for refund from the insured company.
- After I declined to refund him, he replied he would leave appropriate feedback
and waited one day to see if I would refund him out of fear of receiving bad
feedback.
So this is why I honestly do not believe any of his claims, but you may have
a different opinion.
| | Just because I am new to Bricklink
doesn't make me a bad person. I do not tolerate ignorance for m anyone, especially
from rude people like you. This was my 1st purchase here and will be my last
thanks to you and your ignorance.
|
The buyer wrote me even more insults
And for insulting me by accusing of extorsion and scamming for a measley 30
something dollars shows me what a piece of sh## you are. Go fXXX yourself a##h###.
I have had over 1100 orders from amazing buyers. 99.99% of buyers are good, polite
and reasonable people and they should be my focus.
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| | | | | | | | | Author: | Teup | | Posted: | Jan 26, 2022 16:22 | | Subject: | Re: Is this a scam attempt or an Extorsion? | | Viewed: | 115 times | | Topic: | Problem Order | |
|
| In Problem Order, SezaR writes:
| | Just saw this.
I already received a negative feedback from this buyer and there is nothing to
be done for this order but I thought other sellers wanted to know what headache
I had and decide to stoplist him (or not) based on what happened.
| | I spend thousands of dollars a year on eBay and other collector sites buying
and selling on eBay and when someone orders an expensive item like this one and
when someone spends $540 (includes customs tax)you don't ship their item
in a flimsy beat up amazon box that it barely fits in with no cushioning to protect
it. This was a gift for my son who had to wait weeks for it to arrive and was
upset that it was broken so I ordered the same wheel from eBay when a seller
is careless in sending something the right way the 1st time I'm not going
to wait weeks in hopes that they might actually send a replacement part.
|
He ordered on 26th dec.
He paid on 29th dec.
I shipped on 5th January.
Based on the tracking, the package was received on 13th January. So he received
the package 15 days after he paid. See attached.
Based on my terms, it takes between 2-3 weeks for the package to be delivered
after it is paid.
So the buyer felt 15 days waiting for package sent from Canada to Germany as
like "weeks" and decided to order it from Germany!
I am not sure what "might" and "hopes" can mean here:
I'm not going to wait weeks in hopes that they might actually send
a replacement part.
but when the order was shipped, I sent a notification that if there is a problem,
please let us know. This is the most natural thing to do.
|
I believe (if I recall right) that consumers usually have an obligation to at
least let a business correct a mistake in a reasonable time frame. You were given
exactly no time frame at all. As for feedback, of course, everyone can leave
whatever feedback they wish at any time, but when it comes to customer service
and refunds, buyers do have obligations in the process too.
But it was a good move to link to the forum post in your feedback, so everyone
can see magical writer has magically disappeared when asked about pictures
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| | | | | | | | | | | Author: | SezaR | | Posted: | Jan 26, 2022 17:04 | | Subject: | Re: Is this a scam attempt or an Extorsion? | | Viewed: | 112 times | | Topic: | Problem Order | |
|
| In Problem Order, Teup writes:
| | In Problem Order, SezaR writes:
| | Just saw this.
I already received a negative feedback from this buyer and there is nothing to
be done for this order but I thought other sellers wanted to know what headache
I had and decide to stoplist him (or not) based on what happened.
| | I spend thousands of dollars a year on eBay and other collector sites buying
and selling on eBay and when someone orders an expensive item like this one and
when someone spends $540 (includes customs tax)you don't ship their item
in a flimsy beat up amazon box that it barely fits in with no cushioning to protect
it. This was a gift for my son who had to wait weeks for it to arrive and was
upset that it was broken so I ordered the same wheel from eBay when a seller
is careless in sending something the right way the 1st time I'm not going
to wait weeks in hopes that they might actually send a replacement part.
|
He ordered on 26th dec.
He paid on 29th dec.
I shipped on 5th January.
Based on the tracking, the package was received on 13th January. So he received
the package 15 days after he paid. See attached.
Based on my terms, it takes between 2-3 weeks for the package to be delivered
after it is paid.
So the buyer felt 15 days waiting for package sent from Canada to Germany as
like "weeks" and decided to order it from Germany!
I am not sure what "might" and "hopes" can mean here:
I'm not going to wait weeks in hopes that they might actually send
a replacement part.
but when the order was shipped, I sent a notification that if there is a problem,
please let us know. This is the most natural thing to do.
|
I believe (if I recall right) that consumers usually have an obligation to at
least let a business correct a mistake in a reasonable time frame. You were given
exactly no time frame at all. As for feedback, of course, everyone can leave
whatever feedback they wish at any time, but when it comes to customer service
and refunds, buyers do have obligations in the process too.
|
I agree. If the buyer had just left a negative feedback with no communication,
it would be disappointing for me not be given the possibility to fix the issue,
but I would not have left him a bad feedback or I would not have written anything
about the order on the forum.
The claimed issue was little, and could be easily be fixed.
If anybody has sold 12v trains, he knows how hard it is to check all the parts
with correct variants, check the electrics, check the condition of parts and
have all the stickers applied on the model.
| |
But it was a good move to link to the forum post in your feedback, so everyone
can see magical writer has magically disappeared when asked about pictures
|
The spell of the magic did not work on me. 
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Canada, British Columbia
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)
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Netherlands, Gelderland
USA, New York
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)