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| | | Author: | ck.brick.lego  | | Posted: | Jan 8, 2022 10:49 | | Subject: | 100% Priase ruined by a new member | | Viewed: | 343 times | | Topic: | Feedback | |
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| My store used to have a track record of 100% praise.
But recently a new member ordered and requested to cancel after that, for which
he left a neutral feedback. The comment itself is neutral, just a word "thank
you". But it ruins the 100% record, unfortunately.
Any suggestions for preventing things like this?
My thought is to deny any cancellation request--and include that in the store
terms.
But if buyers feel they are forced to buy--sellers are putting himself to
a dangerous situation as well. Buyers may look for defects and a negative feedback
may still result.
P.S. Suggestions regarding store is also welcomed. I am looking for that to improve
as well. Thank you in advance.
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| | | | | Author: | Starship | | Posted: | Jan 8, 2022 10:55 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 84 times | | Topic: | Feedback | |
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| It is really sad to hear that a 100% feedback has been ruined and it sucks 
But I suspect the person who gave it to you has no idea of what the implication
is, and in the grand scheme of things, it really more of a psychological thing
than a practical thing. No one is not going to be buy from your store because
you have a one neutral feedback. Buyers look at the overall percentage and only
will have pause it there is significant amount of negative feedback.
The reality is that no one is 100% perfect all the time, no one can have 100%
perfect interactions, so give yourself a break and just accept that you are human
and let the buyer have their cancellation It is not worth making an issue out
of it.
In Feedback, ck.brick.lego writes:
| | My store used to have a track record of 100% praise.
But recently a new member ordered and requested to cancel after that, for which
he left a neutral feedback. The comment itself is neutral, just a word "thank
you". But it ruins the 100% record, unfortunately.
Any suggestions for preventing things like this?
My thought is to deny any cancellation request--and include that in the store
terms.
But if buyers feel they are forced to buy--sellers are putting himself to
a dangerous situation as well. Buyers may look for defects and a negative feedback
may still result.
P.S. Suggestions regarding store is also welcomed. I am looking for that to improve
as well. Thank you in advance.
|
|
|
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| | | | | Author: | jennnifer | | Posted: | Jan 8, 2022 10:57 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 79 times | | Topic: | Feedback | |
|
| In Feedback, ck.brick.lego writes:
| | My store used to have a track record of 100% praise.
But recently a new member ordered and requested to cancel after that, for which
he left a neutral feedback. The comment itself is neutral, just a word "thank
you". But it ruins the 100% record, unfortunately.
Any suggestions for preventing things like this?
My thought is to deny any cancellation request--and include that in the store
terms.
But if buyers feel they are forced to buy--sellers are putting himself to
a dangerous situation as well. Buyers may look for defects and a negative feedback
may still result.
P.S. Suggestions regarding store is also welcomed. I am looking for that to improve
as well. Thank you in advance.
|
This is a well-documented and serious flaw in the BrickLink system. The only
thing you can do is to write to the buyer and politely try to explain that on
BL, Neutrals are basically counted as Negatives. Include the link where they
can change their feedback and hope for the best.
On the other hand, I don't think anyone will not buy from you because you
have 99.9% feedback score. Try not to let it bother you too much. We are all
in the same boat.
Jen
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| | | | | Author: | rylie_aitch | | Posted: | Jan 8, 2022 11:06 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 76 times | | Topic: | Feedback | |
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| In Feedback, ck.brick.lego writes:
| | My store used to have a track record of 100% praise.
But recently a new member ordered and requested to cancel after that, for which
he left a neutral feedback. The comment itself is neutral, just a word "thank
you". But it ruins the 100% record, unfortunately.
Any suggestions for preventing things like this?
My thought is to deny any cancellation request--and include that in the store
terms.
But if buyers feel they are forced to buy--sellers are putting himself to
a dangerous situation as well. Buyers may look for defects and a negative feedback
may still result.
P.S. Suggestions regarding store is also welcomed. I am looking for that to improve
as well. Thank you in advance.
|
Things like this are a part of the reason your feedback percentage really doesn’t
matter at all. When I’m placing an order, if the seller is the only one who has
what I need, I’ll check their actual feedback to see whether people are specifically
complaining about unresponsiveness or dirty parts etc, but I’m probably going
to order anyway. Try not to worry about it too much, it will happen to any seller
who has been selling for long enough, and it’s clearly not your fault or a reflection
on how you treat your customers.
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| | | | | Author: | peregrinator | | Posted: | Jan 8, 2022 11:33 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 77 times | | Topic: | Feedback | |
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| In Feedback, ck.brick.lego writes:
| | P.S. Suggestions regarding store is also welcomed. I am looking for that to improve
as well. Thank you in advance.
|
I'd consider deleting your reply to the feedback and sending the buyer a
friendly message asking him or her to reconsider the neutral feedback given the
effect of it.
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| | | | | | | Author: | jennnifer | | Posted: | Jan 8, 2022 11:43 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 73 times | | Topic: | Feedback | |
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| In Feedback, peregrinator writes:
| | In Feedback, ck.brick.lego writes:
| | P.S. Suggestions regarding store is also welcomed. I am looking for that to improve
as well. Thank you in advance.
|
I'd consider deleting your reply to the feedback and sending the buyer a
friendly message asking him or her to reconsider the neutral feedback given the
effect of it.
|
Definitely delete that response! It is not the buyer's fault that BrickLink
has this issue.
Also: praise is the correct spelling.
Jen
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| | | | | Author: | Teup | | Posted: | Jan 8, 2022 11:37 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 73 times | | Topic: | Feedback | |
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| In Feedback, ck.brick.lego writes:
| | My store used to have a track record of 100% praise.
But recently a new member ordered and requested to cancel after that, for which
he left a neutral feedback. The comment itself is neutral, just a word "thank
you". But it ruins the 100% record, unfortunately.
Any suggestions for preventing things like this?
My thought is to deny any cancellation request--and include that in the store
terms.
But if buyers feel they are forced to buy--sellers are putting himself to
a dangerous situation as well. Buyers may look for defects and a negative feedback
may still result.
P.S. Suggestions regarding store is also welcomed. I am looking for that to improve
as well. Thank you in advance.
|
Sorry to hear about this. I had the same thing happen to me today. Not allowing
cancellations is not the way, the best thing you can do is explain to the buyer:
- what neutral feedback means on Bricklink
- what it means to you and the future of your business
- how they can change or remove their feedback (provide this link: https://www.bricklink.com/feedbackDel.asp)
- that you provided good service, in accordance with everything they wanted
In my experience, this is usually enough to change their mind. I just saw my
buyer changed their feedback. Hope yours will do the same!
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| | | | | Author: | popsicle | | Posted: | Jan 8, 2022 11:58 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 103 times | | Topic: | Feedback | |
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| You got some good input from some very smart members. Can't offer much more
other than to add...
~ there's no forum shelf-life for posted suggestions, so feel free to
contribute thoughts and/or vote.
https://www.bricklink.com/message.asp?ID=868453
https://www.bricklink.com/message.asp?ID=1176270
-popsicle
In Feedback, ck.brick.lego writes:
| | My store used to have a track record of 100% praise.
But recently a new member ordered and requested to cancel after that, for which
he left a neutral feedback. The comment itself is neutral, just a word "thank
you". But it ruins the 100% record, unfortunately.
Any suggestions for preventing things like this?
My thought is to deny any cancellation request--and include that in the store
terms.
But if buyers feel they are forced to buy--sellers are putting himself to
a dangerous situation as well. Buyers may look for defects and a negative feedback
may still result.
P.S. Suggestions regarding store is also welcomed. I am looking for that to improve
as well. Thank you in advance.
|
|
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| | | | | Author: | zorbanj | | Posted: | Jan 8, 2022 13:13 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 67 times | | Topic: | Feedback | |
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| Bricklink has shown zero interest so far in changing how the feedback percentage
is calculated. The feedback percentage should be calculated on a 12 month sliding
window, like eBay does. A negative from 2, 5 or even 10 years ago is of no current
relevance but continues to be counted in the percentage.
Only thing you can do now is what Teup posted. Otherwise you're stuck.
In Feedback, ck.brick.lego writes:
| | My store used to have a track record of 100% praise.
But recently a new member ordered and requested to cancel after that, for which
he left a neutral feedback. The comment itself is neutral, just a word "thank
you". But it ruins the 100% record, unfortunately.
Any suggestions for preventing things like this?
My thought is to deny any cancellation request--and include that in the store
terms.
But if buyers feel they are forced to buy--sellers are putting himself to
a dangerous situation as well. Buyers may look for defects and a negative feedback
may still result.
P.S. Suggestions regarding store is also welcomed. I am looking for that to improve
as well. Thank you in advance.
|
|
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| | | | | | | Author: | peregrinator | | Posted: | Jan 8, 2022 13:27 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 65 times | | Topic: | Feedback | |
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| In Feedback, zorbanj writes:
| | A negative from 2, 5 or even 10 years ago is of no current
relevance
|
Especially when it's from an account that's been purged.
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| | | | | | | Author: | SylvainLS | | Posted: | Jan 8, 2022 13:35 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 92 times | | Topic: | Feedback | |
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| In Feedback, zorbanj writes:
| | Bricklink has shown zero interest so far in changing how the feedback percentage
is calculated. The feedback percentage should be calculated on a 12 month sliding
window, like eBay does. A negative from 2, 5 or even 10 years ago is of no current
relevance but continues to be counted in the percentage.
|
I just checked what was written in the Feedback tab in a store, just to be sure
what a buyer will see first (as we’re all used to it, we don’t always see,
or more precisely remember, things like they are seen by new users).
And, case in point, I thought the 6 months score was more visible than the lifetime
one but it’s not the case outside of the feedback tab.
I’m not sure it’s really that more visible though: people often miss the supposedly
obvious (like, say, the red Studio icon on every page  ).
———
As a side note, as I was reading your post when I decided to do that verification,
I went to your store to do it 
… and it happens that you’re a counter-example of what you’re advocating for!
— Your lifetime feedback score prominently shown in the top right corner: 99.33%,
— The 6 months distrubition between praises, neutrals, and complaints: 97.89%,
1.05%, 1.05%.
So, in your case, one recent negative and one recent neutral are actually weighting
you down.
It shows you’re going out the window in the past months. Time to waken up!
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| | | | | | | | | Author: | zorbanj | | Posted: | Jan 8, 2022 18:02 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 79 times | | Topic: | Feedback | |
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| In Feedback, SylvainLS writes:
| |
I just checked what was written in the Feedback tab in a store, just to be sure
what a buyer will see first (as we’re all used to it, we don’t always see,
or more precisely remember, things like they are seen by new users).
And, case in point, I thought the 6 months score was more visible than the lifetime
one but it’s not the case outside of the feedback tab.
I’m not sure it’s really that more visible though: people often miss the supposedly
obvious (like, say, the red Studio icon on every page ).
|
The lifetime feedback percentage is right in the upper right corner of every
store's landing page that everyone sees. You have to know that the percentage
can be clicked through to get to the 6 month score. Not good.
| |
———
As a side note, as I was reading your post when I decided to do that verification,
I went to your store to do it
… and it happens that you’re a counter-example of what you’re advocating for!
— Your lifetime feedback score prominently shown in the top right corner: 99.33%,
— The 6 months distrubition between praises, neutrals, and complaints: 97.89%,
1.05%, 1.05%.
|
I am but a grain of sand on the vast beach that is Bricklink 
| | So, in your case, one recent negative and one recent neutral are actually weighting
you down.
It shows you’re going out the window in the past months. Time to waken up!
|
Bad luck. One buyer was a straight-up liar and I suspect the other buyer went
off their meds. Total cost of parts in dispute for both orders was less than
$5. Both were refunded. Now, I'm stuck with these black marks forever in
my lifetime feedback score.
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Jan 8, 2022 19:11 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 55 times | | Topic: | Feedback | |
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| In Feedback, zorbanj writes:
| | […]
| | I’m not sure it’s really that more visible though: people often miss the supposedly
obvious (like, say, the red Studio icon on every page ).
|
The lifetime feedback percentage is right in the upper right corner of every
store's landing page that everyone sees. You have to know that the percentage
can be clicked through to get to the 6 month score. Not good.
|
Not necessarily: you can also simply¹ click on the Feedback tab. And this one
is obvious¹ because you often enough land on Splash or Terms or want to visit
them, so there’s good chances you will click next to the Feedback tab at least
once when you visit a store, and you therefore know where it is.
¹ But “obvious” and “simple” are in the eye of the beholder
| | […]
I am but a grain of sand on the vast beach that is Bricklink
|
An altruistic one.
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| | | | | Author: | Adjour | | Posted: | Jan 8, 2022 20:02 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 67 times | | Topic: | Feedback | |
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| ah yes.
I also have a "thank you" neutral feedback among my other equally silly neutral
feedbacks. The latest one apologized after I contacted him and said he'd
remove it and.... never did. All where new users when posted.
It's never seemed to affect my sales, so I just let it go, but it is such
a dumb system.
Crystal
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| | | | | | | Author: | zorbanj | | Posted: | Jan 8, 2022 20:53 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 73 times | | Topic: | Feedback | |
|
| Noticed the same thing about sales.
In Feedback, Adjour writes:
| |
It's never seemed to affect my sales, so I just let it go, but it is such
a dumb system.
Crystal
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| | | | | Author: | ck.brick.lego | | Posted: | Jan 9, 2022 00:30 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 80 times | | Topic: | Feedback | |
|
| Thanks for everyone's very constructive input.
I contacted the buyer and he was very helpful, the neutral feedback removed right
away.
Yet it is indeed an issue for neutral feedback affecting the buyers' impression.
I agree with:
(1) While untrue feedback can be dealt with the existing mechanism, neutral feedbacks
can be lifted during the calculation of the praise rate. What matters is complaints.
(2) A sliding feedback system can be introduced alongside the lifetime one. A
store may get transferred, or the seller can change character. The lifetime score
could be misleading sometimes.
(3) new buyers might need to get reminded when they set up an account that: never
place an order without knowing the shipping cost.
Once placing an order, they must accept they will need to pay the additional
charges or a shipping cost they are later invoiced, as long as the costs are
reasonable and are in accordance with the store terms.
Possibly a special reminder as many new members are unaware of the platform's
operation. Not totally their fault and that kind of reminder helps reduce problems.
In Feedback, ck.brick.lego writes:
| | My store used to have a track record of 100% praise.
But recently a new member ordered and requested to cancel after that, for which
he left a neutral feedback. The comment itself is neutral, just a word "thank
you". But it ruins the 100% record, unfortunately.
Any suggestions for preventing things like this?
My thought is to deny any cancellation request--and include that in the store
terms.
But if buyers feel they are forced to buy--sellers are putting himself to
a dangerous situation as well. Buyers may look for defects and a negative feedback
may still result.
P.S. Suggestions regarding store is also welcomed. I am looking for that to improve
as well. Thank you in advance.
|
|
|
|
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| | | | | | | Author: | yorbrick | | Posted: | Jan 9, 2022 03:58 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 64 times | | Topic: | Feedback | |
|
| | | (1) While untrue feedback can be dealt with the existing mechanism, neutral feedbacks
can be lifted during the calculation of the praise rate. What matters is complaints.
|
Neutral is not praise. You want a non-negative rate rather than a praise rate.
It is good to highlight to a buyer if a seller has a lot of neutrals, and that
would not be done if neutrals were ignored.
| | (2) A sliding feedback system can be introduced alongside the lifetime one. A
store may get transferred, or the seller can change character. The lifetime score
could be misleading sometimes.
|
Stores cannot be transferred, you are breaking rules if you do. Buyers are shown
both recent and lifetime data.
| | (3) new buyers might need to get reminded when they set up an account that: never
place an order without knowing the shipping cost.
|
This is not always possible if sellers do not tell buyers postage costs up front.
Another way of implementing this is that an order is not an order until the seller
provides the full order costs, so if a buyer does not want to go ahead due to
high costs, the transaction does not exist if cancelled. Of course, BL could
go to instant checkout with forced quotes if postage costs are unknown and not
allow orders to be placed if the seller hasn't provided shipping costs.
|
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| | | | | | | | | Author: | ck.brick.lego | | Posted: | Jan 9, 2022 06:31 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 68 times | | Topic: | Feedback | |
|
| While I reply below, I don't mean to criticise or blame any buyer whatsoever.
I only seek to provide constructive changes to help both buyers and sellers.
In Feedback, yorbrick writes:
| | | | (1) While untrue feedback can be dealt with the existing mechanism, neutral feedbacks
can be lifted during the calculation of the praise rate. What matters is complaints.
|
Neutral is not praise. You want a non-negative rate rather than a praise rate.
It is good to highlight to a buyer if a seller has a lot of neutrals, and that
would not be done if neutrals were ignored.
|
You might not have a full grasp of the focus of mine (and of some others here).
In my opinion, I think BrickLink shall encourage either positive or negative,
rather than neutral, with a selection of reasons, e.g. Packaging/time of delivery/communication
etc.
The present system is too simplified. You might have never received a neutral
feedback with the word "thank you"...I can choose to ignore it, but it is registered
on the record. Not everyone reads the details.
| | | | (2) A sliding feedback system can be introduced alongside the lifetime one. A
store may get transferred, or the seller can change character. The lifetime score
could be misleading sometimes.
|
Stores cannot be transferred, you are breaking rules if you do. Buyers are shown
both recent and lifetime data.
|
Sorry, I don't know that, as I have no intention of doing that. But we can't
assume the seller is consistently reliable. Maybe he becomes dishonest recently,
and maybe he allows his pal/family member to run it on his behalf. These can
be reflected by a sliding system which reflects the more recent (maybe 6 months,
12 months, 24 months, etc)
Some members also spoke of the display setting--which one is most visible
to buyers could be the focus.
| | | | (3) new buyers might need to get reminded when they set up an account that: never
place an order without knowing the shipping cost.
|
This is not always possible if sellers do not tell buyers postage costs up front.
Another way of implementing this is that an order is not an order until the seller
provides the full order costs, so if a buyer does not want to go ahead due to
high costs, the transaction does not exist if cancelled. Of course, BL could
go to instant checkout with forced quotes if postage costs are unknown and not
allow orders to be placed if the seller hasn't provided shipping costs.
|
Yes, we are indeed on the same page. The problem is--which occurs to me for
a number of times already, 4 out of the 67 orders I received--new members
honestly believed clicking order then request cancel is no big deal. I don't
blame this way of thinking, which is only an honest mistake. Also, prompt communication
is fine to me, but some just disappear, reserving the item for 7 days from other
potential buyers.
So What I do is to encourage buyers to contact for shipping cost to avoid disputes.
I fully understand we as sellers don't want the member to feel like he got
forced to buy (though buyers should read terms before purchase, I accept it's
possible to miss that.) Instant check-out can avoid that, but the shipping cost
is difficult to set. The pandemic also affects the shipping options. HongKongPost
suspends some air options overnight.
Plus, remind you if buyers want to cancel, valid reason is unreasonably high
shipping cost, NOT a cost he/she feels high. I consider "reasonable" means: a
cost that reflects the postal fee, any necessary cost incurred, or a handling
cost if a store specifies.
Example: for international small package (HK to Europe for example), a cost of
80 HKD is very reasonable (tracked, air). But buyers might feel differently.
In that case, the fair way, and also the BrickLink policy itself, is to ask for
a quote, rather than placing an order then request sellers to quote, then decide
to continue or request to cancel. The policy, as I understand it, is the order
shall continue if the cost is reasonable.
While I state the above points, I don't mean to criticise any buyer. I understand
buyers (especially new members) don't know the BrickLink platform that well,
and I only seek to provide constructive changes to help both buyers and sellers.
|
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| | | | | | | | | | | Author: | popsicle | | Posted: | Jan 9, 2022 09:50 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 70 times | | Topic: | Feedback | |
|
| In Feedback, ck.brick.lego writes:
| | While I reply below, I don't mean to criticise or blame any buyer whatsoever.
I only seek to provide constructive changes to help both buyers and sellers.
In Feedback, yorbrick writes:
| | | | (1) While untrue feedback can be dealt with the existing mechanism, neutral feedbacks
can be lifted during the calculation of the praise rate. What matters is complaints.
|
Neutral is not praise. You want a non-negative rate rather than a praise rate.
It is good to highlight to a buyer if a seller has a lot of neutrals, and that
would not be done if neutrals were ignored.
|
You might not have a full grasp of the focus of mine (and of some others here).
In my opinion, I think BrickLink shall encourage either positive or negative,
rather than neutral, with a selection of reasons, e.g. Packaging/time of delivery/communication
etc.
The present system is too simplified. You might have never received a neutral
feedback with the word "thank you"...I can choose to ignore it, but it is registered
on the record. Not everyone reads the details.
| | | | (2) A sliding feedback system can be introduced alongside the lifetime one. A
store may get transferred, or the seller can change character. The lifetime score
could be misleading sometimes.
|
Stores cannot be transferred, you are breaking rules if you do. Buyers are shown
both recent and lifetime data.
|
Sorry, I don't know that, as I have no intention of doing that. But we can't
assume the seller is consistently reliable. Maybe he becomes dishonest recently,
and maybe he allows his pal/family member to run it on his behalf. These can
be reflected by a sliding system which reflects the more recent (maybe 6 months,
12 months, 24 months, etc)
Some members also spoke of the display setting--which one is most visible
to buyers could be the focus.
| | | | (3) new buyers might need to get reminded when they set up an account that: never
place an order without knowing the shipping cost.
|
This is not always possible if sellers do not tell buyers postage costs up front.
Another way of implementing this is that an order is not an order until the seller
provides the full order costs, so if a buyer does not want to go ahead due to
high costs, the transaction does not exist if cancelled. Of course, BL could
go to instant checkout with forced quotes if postage costs are unknown and not
allow orders to be placed if the seller hasn't provided shipping costs.
|
Yes, we are indeed on the same page. The problem is--which occurs to me for
a number of times already, 4 out of the 67 orders I received--new members
honestly believed clicking order then request cancel is no big deal. I don't
blame this way of thinking, which is only an honest mistake. Also, prompt communication
is fine to me, but some just disappear, reserving the item for 7 days from other
potential buyers.
So What I do is to encourage buyers to contact for shipping cost to avoid disputes.
I fully understand we as sellers don't want the member to feel like he got
forced to buy (though buyers should read terms before purchase, I accept it's
possible to miss that.) Instant check-out can avoid that, but the shipping cost
is difficult to set. The pandemic also affects the shipping options. HongKongPost
suspends some air options overnight.
Plus, remind you if buyers want to cancel, valid reason is unreasonably high
shipping cost, NOT a cost he/she feels high. I consider "reasonable" means: a
cost that reflects the postal fee, any necessary cost incurred, or a handling
cost if a store specifies.
Example: for international small package (HK to Europe for example), a cost of
80 HKD is very reasonable (tracked, air). But buyers might feel differently.
In that case, the fair way, and also the BrickLink policy itself, is to ask for
a quote, rather than placing an order then request sellers to quote, then decide
to continue or request to cancel. The policy, as I understand it, is the order
shall continue if the cost is reasonable.
While I state the above points, I don't mean to criticise any buyer. I understand
buyers (especially new members) don't know the BrickLink platform that well,
and I only seek to provide constructive changes to help both buyers and sellers.
|
Nicely put.
You made some good points on what is the salient issue with the system, the "neutral"
Thanks
|
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Jan 9, 2022 11:13 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 57 times | | Topic: | Feedback | |
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So What I do is to encourage buyers to contact for shipping cost to avoid disputes.
I fully understand we as sellers don't want the member to feel like he got
forced to buy (though buyers should read terms before purchase, I accept it's
possible to miss that.) Instant check-out can avoid that, but the shipping cost
is difficult to set. The pandemic also affects the shipping options. HongKongPost
suspends some air options overnight.
Plus, remind you if buyers want to cancel, valid reason is unreasonably high
shipping cost, NOT a cost he/she feels high. I consider "reasonable" means: a
cost that reflects the postal fee, any necessary cost incurred, or a handling
cost if a store specifies.
Example: for international small package (HK to Europe for example), a cost of
80 HKD is very reasonable (tracked, air). But buyers might feel differently.
In that case, the fair way, and also the BrickLink policy itself, is to ask for
a quote, rather than placing an order then request sellers to quote, then decide
to continue or request to cancel. The policy, as I understand it, is the order
shall continue if the cost is reasonable.
While I state the above points, I don't mean to criticise any buyer. I understand
buyers (especially new members) don't know the BrickLink platform that well,
and I only seek to provide constructive changes to help both buyers and sellers.
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That would be great, if all sellers allowed buyers to ask for a quote at the
checkout. You don't. You have a shipping method that you call a quote, yet
that places an order if a buyer selects it.
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