|
 |
| | | Author: | SezaR  | | Posted: | Dec 26, 2021 20:53 | | Subject: | What did I do wrong? | | Viewed: | 430 times | | Topic: | Problem Order | |
|
| What did I do wrong for this order? or how would I do better?
Item:
Price: $7.60 USD
Shipping costs (from Canada to France): $4.04 USD
Item description: See the photo on the left.
I attached the photo.
Buyer's message:
Bonjour XXXX,
j'ai reçu aujourd'hui la planche d'autocollants. merci.
J'avoue être un peu déçu : les autocollants sont en état moyen. Il y a des
grains de sable sous certains d'entre eux...
Cordialement,
Translation in English:
Hello XXXX,
today i received the sticker sheet. thank you.
I admit being a little disappointed: the stickers are in fair condition. There
are grains of sand under some of them ...
Cordially,
My response:
Bonjour XXXXXXX,
Je suis desole, mais est-ce que vous avez verifie la photo que j'avait pris
et telecharge pour cet objet? On voit bien des grains de sables dans la photo.
Vous pouvez toujours verifier la photo si vous ouvrez la page de cette commande.
A part de prendre une photo de cet planche, qu'est-ce que vous avez espere
davantage de moi?
Amicalement,
XXXX
English translation:
Hello XXXXXXX,
I'm sorry, but did you verify the photo I took and upload for this item?
We can see grains of sand in the photo. You can still verify the photo if you
open the page for that order.
Other than taking a picture of this sticker sheet, how could I have done better?
Sincerely,
XXXX
Buyer's response:
Bonjour XXXX,
merci pour votre réponse. Je n'attends rien de vous.
Je ne laisserai pas d'appréciation sur BL. Je voulais juste vous informer
que j'étais un peu déçu. Je n'avais pas vu les grains e sable...
Bien cordialement,
XXXXXXX
English translation:
Hello XXXX,
thank you for your reply. I don't expect anything from you.
I will not leave feedback on BL. I just wanted to let you know that I was a little
disappointed. I had not seen the grains of sand ...
Best regards,
XXXXXXX
|
|
|
|
| | | | | |
| | | | | Author: | Brick_Qc | | Posted: | Dec 26, 2021 21:21 | | Subject: | Re: What did I do wrong? | | Viewed: | 104 times | | Topic: | Problem Order | |
|
| Nothing wrong here. You did good. That's just the buyer's pride talking,
as he's the one in the wrong.
|
|
| | | | | |
| | | | | Author: | popsicle | | Posted: | Dec 26, 2021 22:26 | | Subject: | Re: What did I do wrong? | | Viewed: | 155 times | | Topic: | Problem Order | |
|
| Maybe not much more after the sale. Prior to the sale however, perhaps go beyond
mere reference to a listing photo to offering more, by mentioning the “grains
of sand” A phrase btw, that was repeated three times in your exchange, and an
obvious issue from both of your perspectives.
Were it me, given the item’s condition, low cost and correspondence, I might’ve
refunded and told the buyer not to further trouble themselves in sending it back,
to keep it. Not saying it’s the correct thing to do, by any means, just how I
might’ve rolled on that particular transaction.
A very civil and polite exchange between you two, in any case.
In Problem Order, SezaR writes:
| | What did I do wrong for this order? or how would I do better?
Item:
Price: $7.60 USD
Shipping costs (from Canada to France): $4.04 USD
Item description: See the photo on the left.
I attached the photo.
Buyer's message:
Bonjour XXXX,
j'ai reçu aujourd'hui la planche d'autocollants. merci.
J'avoue être un peu déçu : les autocollants sont en état moyen. Il y a des
grains de sable sous certains d'entre eux...
Cordialement,
Translation in English:
Hello XXXX,
today i received the sticker sheet. thank you.
I admit being a little disappointed: the stickers are in fair condition. There
are grains of sand under some of them ...
Cordially,
My response:
Bonjour XXXXXXX,
Je suis desole, mais est-ce que vous avez verifie la photo que j'avait pris
et telecharge pour cet objet? On voit bien des grains de sables dans la photo.
Vous pouvez toujours verifier la photo si vous ouvrez la page de cette commande.
A part de prendre une photo de cet planche, qu'est-ce que vous avez espere
davantage de moi?
Amicalement,
XXXX
English translation:
Hello XXXXXXX,
I'm sorry, but did you verify the photo I took and upload for this item?
We can see grains of sand in the photo. You can still verify the photo if you
open the page for that order.
Other than taking a picture of this sticker sheet, how could I have done better?
Sincerely,
XXXX
Buyer's response:
Bonjour XXXX,
merci pour votre réponse. Je n'attends rien de vous.
Je ne laisserai pas d'appréciation sur BL. Je voulais juste vous informer
que j'étais un peu déçu. Je n'avais pas vu les grains e sable...
Bien cordialement,
XXXXXXX
English translation:
Hello XXXX,
thank you for your reply. I don't expect anything from you.
I will not leave feedback on BL. I just wanted to let you know that I was a little
disappointed. I had not seen the grains of sand ...
Best regards,
XXXXXXX
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | TheBrickGuys | | Posted: | Dec 27, 2021 12:20 | | Subject: | Re: What did I do wrong? | | Viewed: | 65 times | | Topic: | Problem Order | |
|
| In Problem Order, popsicle writes:
| | Maybe not much more after the sale. Prior to the sale however, perhaps go beyond
mere reference to a listing photo to offering more, by mentioning the “grains
of sand” A phrase btw, that was repeated three times in your exchange, and an
obvious issue from both of your perspectives.
|
I agree, it would have been good to mention the sand. The picture was really
good at showing the condition of the stickers but the sand in the picture could
be also seen as just some dirt and by looking at the picture the buyer really
couldn't have known that there was sand under some of the stickers. Mentioning
the sand probably would have negated any problems with the buyer and even if
it didn't you could at least be sure that you did all that you could have
done.
As a side note, I think I would leave a positive feedback even if he does not
leave feedback. It may help to your customer to feel better about the transaction.
Also, a small coupon to him may win you over a customer for the long term.
Jim
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | popsicle | | Posted: | Dec 27, 2021 12:36 | | Subject: | Re: What did I do wrong? | | Viewed: | 60 times | | Topic: | Problem Order | |
|
| In Problem Order, TheBrickGuys writes:
| | In Problem Order, popsicle writes:
| | Maybe not much more after the sale. Prior to the sale however, perhaps go beyond
mere reference to a listing photo to offering more, by mentioning the “grains
of sand” A phrase btw, that was repeated three times in your exchange, and an
obvious issue from both of your perspectives.
|
I agree, it would have been good to mention the sand. The picture was really
good at showing the condition of the stickers but the sand in the picture could
be also seen as just some dirt and by looking at the picture the buyer really
couldn't have known that there was sand under some of the stickers. Mentioning
the sand probably would have negated any problems with the buyer and even if
it didn't you could at least be sure that you did all that you could have
done.
As a side note, I think I would leave a positive feedback even if he does not
leave feedback. It may help to your customer to feel better about the transaction.
Also, a small coupon to him may win you over a customer for the long term.
|
Well put.
btw, always a joy to see Skragle's face when you post... A handsome fella
for sure 
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | zorbanj | | Posted: | Dec 28, 2021 00:06 | | Subject: | Re: What did I do wrong? | | Viewed: | 37 times | | Topic: | Problem Order | |
|
| Very interesting thread, but I have a question. When sticker adhesive is exposed,
dust particles stick, it eventually becomes discolored and looks dirty. You then
have to rub it off and either there is still enough adhesive left or you need
a glue stick. So, why does the distinction between dirt and sand or whatever
else is there matter?
In Problem Order, TheBrickGuys writes:
| |
I agree, it would have been good to mention the sand. The picture was really
good at showing the condition of the stickers but the sand in the picture could
be also seen as just some dirt and by looking at the picture the buyer really
couldn't have known that there was sand under some of the stickers. Mentioning
the sand probably would have negated any problems with the buyer and even if
it didn't you could at least be sure that you did all that you could have
done.
|
|
|
|
| | | | | |
| | | | | Author: | i_r_on | | Posted: | Dec 27, 2021 04:16 | | Subject: | Re: What did I do wrong? | | Viewed: | 85 times | | Topic: | Problem Order | |
|
| In Problem Order, SezaR writes:
| | What did I do wrong for this order? or how would I do better?
Item:
Price: $7.60 USD
Shipping costs (from Canada to France): $4.04 USD
Item description: See the photo on the left.
I attached the photo.
Buyer's message:
Bonjour XXXX,
j'ai reçu aujourd'hui la planche d'autocollants. merci.
J'avoue être un peu déçu : les autocollants sont en état moyen. Il y a des
grains de sable sous certains d'entre eux...
Cordialement,
Translation in English:
Hello XXXX,
today i received the sticker sheet. thank you.
I admit being a little disappointed: the stickers are in fair condition. There
are grains of sand under some of them ...
Cordially,
My response:
Bonjour XXXXXXX,
Je suis desole, mais est-ce que vous avez verifie la photo que j'avait pris
et telecharge pour cet objet? On voit bien des grains de sables dans la photo.
Vous pouvez toujours verifier la photo si vous ouvrez la page de cette commande.
A part de prendre une photo de cet planche, qu'est-ce que vous avez espere
davantage de moi?
Amicalement,
XXXX
English translation:
Hello XXXXXXX,
I'm sorry, but did you verify the photo I took and upload for this item?
We can see grains of sand in the photo. You can still verify the photo if you
open the page for that order.
Other than taking a picture of this sticker sheet, how could I have done better?
Sincerely,
XXXX
Buyer's response:
Bonjour XXXX,
merci pour votre réponse. Je n'attends rien de vous.
Je ne laisserai pas d'appréciation sur BL. Je voulais juste vous informer
que j'étais un peu déçu. Je n'avais pas vu les grains e sable...
Bien cordialement,
XXXXXXX
English translation:
Hello XXXX,
thank you for your reply. I don't expect anything from you.
I will not leave feedback on BL. I just wanted to let you know that I was a little
disappointed. I had not seen the grains of sand ...
Best regards,
XXXXXXX
|
If you created another store where you sell used and or low condition stuff you
could have done better but wait that's not possible so you did nothing wrong...
Customers keeping it simple, platforms adapting or vice versa makes it hard to
sell low condition stuff... An extra bit of information (as a sub field of condition)
signifying low quality in the inventory could have helped this. Buyer could be
forced to read the description and/or see the actual picture before purchasing
if that bit is set.
Your customer probably purchased the sticker sheet from his wanted list. Custom
image doesn't show in the Wanted List, description also doesn't show.
Purchasing through wanted list brings up an item that is missing stickers...
That same bit would have prevented a user buying this too..
https://store.bricklink.com/brickconnector?sid=797841&itemID=224919698#/shop
|
|
|
| | | | | | | | | |
| | | | | | | Author: | peregrinator | | Posted: | Dec 27, 2021 07:37 | | Subject: | Re: What did I do wrong? | | Viewed: | 58 times | | Topic: | Problem Order | |
|
| In Problem Order, i_r_on writes:
| | Your customer probably purchased the sticker sheet from his wanted list. Custom
image doesn't show in the Wanted List, description also doesn't show.
|
Description does show on checkout, I believe custom image does as well (not 100%
certain of this however).
|
|
| | | | | |
| | | | | Author: | 1974 | | Posted: | Dec 27, 2021 10:40 | | Subject: | Re: What did I do wrong? | | Viewed: | 62 times | | Topic: | Problem Order | |
|
| You did absolutely nothing wrong
The item was listed with an actual photo of the item for sale
The vast majority of parts for sale on BL do NOT have a picture of the actual
part for sale
You went beyond
If the buyer did not check that but merely read the description, the buyer is
in the wrong
It's as simple as that
Also, you're a stickler for LEGO accuracy. I'd buy anythiug from you
based on a pic you've provided 
No feedabck from the buyer? = No feedback left for the buyer 
Cheers,
Ole
|
|
| | | | | | | | | |
| | | | | | | Author: | popsicle | | Posted: | Dec 27, 2021 12:11 | | Subject: | Re: What did I do wrong? | | Viewed: | 59 times | | Topic: | Problem Order | |
|
| In Problem Order, 1974 writes:
| | You did absolutely nothing wrong
|
Obviously something was done wrong. Unless you want to blame the site or member
that wrote this?
"thank you for your reply. I don't expect anything from you. I will not
leave feedback on BL. I just wanted to let you know that I was a little disappointed.
I had not seen the grains of sand ..."
| |
The item was listed with an actual photo of the item for sale
|
How was the buyer to see the sand underneath the stickers? Incidentally, where
sand would be problematic for stickers
| |
The vast majority of parts for sale on BL do NOT have a picture of the actual
part for sale
|
True. But as we sellers know, with some items a few words added to the description
is called for. Personally, we run quite a few custom photos in listings (always
have) but nearly always add details to the item description. Listing photos with
their file-size restrictions, sometimes just aren't good enough, imho.
| |
You went beyond
If the buyer did not check that but merely read the description, the buyer is in the wrong
|
 This guy?
"I admit being a little disappointed: the stickers are in fair condition.
There are grains of sand under some of them ..."
Transactions between individuals are rarely "simple"
| |
Also, you're a stickler for LEGO accuracy. I'd buy anythiug from you
based on a pic you've provided
|
And how was the buyer to know of this trait in the seller?
| |
No feedabck from the buyer? = No feedback left for the buyer
|
I'd leave glowing feedback for this member, if only for their understanding
and superb comms.
But hey, that's what makes the world that much more vibrant, our divergent
perspectives
|
|
|
| | | | | |
| | | | | Author: | jennnifer | | Posted: | Dec 27, 2021 11:46 | | Subject: | Re: What did I do wrong? | | Viewed: | 53 times | | Topic: | Problem Order | |
|
| In Problem Order, SezaR writes:
| | What did I do wrong for this order? or how would I do better?
|
There is nothing you can do to protect yourself from buyers not reading or understanding
that you are listing a damaged part other than not to sell damaged parts.
My only neutral came from a buyer who purchased parts marked for knicks and scratches
and was obviously not happy with them.
That being said, I have sold thousands of parts marked Play Wear and priced accordingly
and had very few complaints. I think there is definitely a market for these types
of parts here on BrickLink, and I think it all balances out in the end. Getting
no feedback for your transactions seems like the best outcome you could hope
for in this instance. Just move on and keep doing what you are doing!
Jen
|
|
|
| | | | | |
| | | | | Author: | SylvainLS | | Posted: | Dec 27, 2021 13:49 | | Subject: | Re: What did I do wrong? | | Viewed: | 60 times | | Topic: | Problem Order | |
|
| In Problem Order, SezaR writes:
| | […]
J'avoue être un peu déçu : les autocollants sont en état moyen. Il y a des
grains de sable sous certains d'entre eux...
[…]
I admit being a little disappointed: the stickers are in fair condition. There
are grains of sand under some of them ...
|
Personally, I would have translated “état moyen” into, at most, “average state,”
not “fair.”
“Moyen + déçu” / “average + disappointed” = less than fair.
|
|
| | | | | |
| | | | | Author: | SezaR | | Posted: | Dec 27, 2021 15:06 | | Subject: | Re: What did I do wrong? | | Viewed: | 75 times | | Topic: | Problem Order | |
|
| In Problem Order, SezaR writes:
| | What did I do wrong for this order? or how would I do better?
Item:
Price: $7.60 USD
Shipping costs (from Canada to France): $4.04 USD
Item description: See the photo on the left.
I attached the photo.
Buyer's message:
Bonjour XXXX,
j'ai reçu aujourd'hui la planche d'autocollants. merci.
J'avoue être un peu déçu : les autocollants sont en état moyen. Il y a des
grains de sable sous certains d'entre eux...
Cordialement,
Translation in English:
Hello XXXX,
today i received the sticker sheet. thank you.
I admit being a little disappointed: the stickers are in fair condition. There
are grains of sand under some of them ...
Cordially,
My response:
Bonjour XXXXXXX,
Je suis desole, mais est-ce que vous avez verifie la photo que j'avait pris
et telecharge pour cet objet? On voit bien des grains de sables dans la photo.
Vous pouvez toujours verifier la photo si vous ouvrez la page de cette commande.
A part de prendre une photo de cet planche, qu'est-ce que vous avez espere
davantage de moi?
Amicalement,
XXXX
English translation:
Hello XXXXXXX,
I'm sorry, but did you verify the photo I took and upload for this item?
We can see grains of sand in the photo. You can still verify the photo if you
open the page for that order.
Other than taking a picture of this sticker sheet, how could I have done better?
Sincerely,
XXXX
Buyer's response:
Bonjour XXXX,
merci pour votre réponse. Je n'attends rien de vous.
Je ne laisserai pas d'appréciation sur BL. Je voulais juste vous informer
que j'étais un peu déçu. Je n'avais pas vu les grains e sable...
Bien cordialement,
XXXXXXX
English translation:
Hello XXXX,
thank you for your reply. I don't expect anything from you.
I will not leave feedback on BL. I just wanted to let you know that I was a little
disappointed. I had not seen the grains of sand ...
Best regards,
XXXXXXX
|
Thanks for providing your comments.
I don't know if there were sands or just dirts. I do not remember and probably
could not easily know which one it was without pealing off stickers.
As a buyer, if I check the photo uploaded, I could have seen some stickers are
dirty otherwise why there are black marks on the sheet?!
So if the buyer checked the photo, I am surprised he expected the stickers to
be in mint condition.
And if he did not check the photos, then I should not be blamed.
I have two sticker sheets of 7745 for sale:
Do I have to add extra comments such as
"Few stickers are lightly folded/bent/damaged"
"Few stickers are dirty"
"Few stickers were previously used"
?
I think all of this is visible in the photo.
The buyer did not give any answer to my question "how could I have done better"?
That leaves me to think he is trying to blame me rather than himself for not
carefully checking the photo.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | Dec 27, 2021 15:38 | | Subject: | Re: What did I do wrong? | | Viewed: | 50 times | | Topic: | Problem Order | |
|
| In Problem Order, SezaR writes:
| | In Problem Order, SezaR writes:
| | What did I do wrong for this order? or how would I do better?
Item:
Price: $7.60 USD
Shipping costs (from Canada to France): $4.04 USD
Item description: See the photo on the left.
I attached the photo.
Buyer's message:
Bonjour XXXX,
j'ai reçu aujourd'hui la planche d'autocollants. merci.
J'avoue être un peu déçu : les autocollants sont en état moyen. Il y a des
grains de sable sous certains d'entre eux...
Cordialement,
Translation in English:
Hello XXXX,
today i received the sticker sheet. thank you.
I admit being a little disappointed: the stickers are in fair condition. There
are grains of sand under some of them ...
Cordially,
My response:
Bonjour XXXXXXX,
Je suis desole, mais est-ce que vous avez verifie la photo que j'avait pris
et telecharge pour cet objet? On voit bien des grains de sables dans la photo.
Vous pouvez toujours verifier la photo si vous ouvrez la page de cette commande.
A part de prendre une photo de cet planche, qu'est-ce que vous avez espere
davantage de moi?
Amicalement,
XXXX
English translation:
Hello XXXXXXX,
I'm sorry, but did you verify the photo I took and upload for this item?
We can see grains of sand in the photo. You can still verify the photo if you
open the page for that order.
Other than taking a picture of this sticker sheet, how could I have done better?
Sincerely,
XXXX
Buyer's response:
Bonjour XXXX,
merci pour votre réponse. Je n'attends rien de vous.
Je ne laisserai pas d'appréciation sur BL. Je voulais juste vous informer
que j'étais un peu déçu. Je n'avais pas vu les grains e sable...
Bien cordialement,
XXXXXXX
English translation:
Hello XXXX,
thank you for your reply. I don't expect anything from you.
I will not leave feedback on BL. I just wanted to let you know that I was a little
disappointed. I had not seen the grains of sand ...
Best regards,
XXXXXXX
|
Thanks for providing your comments.
I don't know if there were sands or just dirts. I do not remember and probably
could not easily know which one it was without pealing off stickers.
As a buyer, if I check the photo uploaded, I could have seen some stickers are
dirty otherwise why there are black marks on the sheet?!
So if the buyer checked the photo, I am surprised he expected the stickers to
be in mint condition.
And if he did not check the photos, then I should not be blamed.
I have two sticker sheets of 7745 for sale:
Do I have to add extra comments such as
"Few stickers are lightly folded/bent/damaged"
"Few stickers are dirty"
"Few stickers were previously used"
?
I think all of this is visible in the photo.
The buyer did not give any answer to my question "how could I have done better"?
That leaves me to think he is trying to blame me rather than himself for not
carefully checking the photo.
|
I think it is a good idea to put such comments to jake it clearer that they are
dirty.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | peregrinator | | Posted: | Dec 27, 2021 16:14 | | Subject: | Re: What did I do wrong? | | Viewed: | 52 times | | Topic: | Problem Order | |
|
| In Problem Order, yorbrick writes:
| | I think it is a good idea to put such comments to jake it clearer that they are
dirty.
|
^^ Yes, this. Speaking only for myself I'm more apt to read the description
than inspect the photo. And my eyes aren't great any more - I might not pick
up even an obvious flaw from a photo.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | SezaR | | Posted: | Dec 27, 2021 16:22 | | Subject: | Re: What did I do wrong? | | Viewed: | 42 times | | Topic: | Problem Order | |
|
| In Problem Order, peregrinator writes:
| | In Problem Order, yorbrick writes:
| | I think it is a good idea to put such comments to jake it clearer that they are
dirty.
|
^^ Yes, this. Speaking only for myself I'm more apt to read the description
than inspect the photo. And my eyes aren't great any more - I might not pick
up even an obvious flaw from a photo.
|
So you can request more information (prior purchase) from seller if you don't
find photo(s) good enough.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | SezaR | | Posted: | Dec 27, 2021 16:16 | | Subject: | Re: What did I do wrong? | | Viewed: | 46 times | | Topic: | Problem Order | |
|
| In Problem Order, yorbrick writes:
| | In Problem Order, SezaR writes:
| | In Problem Order, SezaR writes:
| | What did I do wrong for this order? or how would I do better?
Item:
Price: $7.60 USD
Shipping costs (from Canada to France): $4.04 USD
Item description: See the photo on the left.
I attached the photo.
Buyer's message:
Bonjour XXXX,
j'ai reçu aujourd'hui la planche d'autocollants. merci.
J'avoue être un peu déçu : les autocollants sont en état moyen. Il y a des
grains de sable sous certains d'entre eux...
Cordialement,
Translation in English:
Hello XXXX,
today i received the sticker sheet. thank you.
I admit being a little disappointed: the stickers are in fair condition. There
are grains of sand under some of them ...
Cordially,
My response:
Bonjour XXXXXXX,
Je suis desole, mais est-ce que vous avez verifie la photo que j'avait pris
et telecharge pour cet objet? On voit bien des grains de sables dans la photo.
Vous pouvez toujours verifier la photo si vous ouvrez la page de cette commande.
A part de prendre une photo de cet planche, qu'est-ce que vous avez espere
davantage de moi?
Amicalement,
XXXX
English translation:
Hello XXXXXXX,
I'm sorry, but did you verify the photo I took and upload for this item?
We can see grains of sand in the photo. You can still verify the photo if you
open the page for that order.
Other than taking a picture of this sticker sheet, how could I have done better?
Sincerely,
XXXX
Buyer's response:
Bonjour XXXX,
merci pour votre réponse. Je n'attends rien de vous.
Je ne laisserai pas d'appréciation sur BL. Je voulais juste vous informer
que j'étais un peu déçu. Je n'avais pas vu les grains e sable...
Bien cordialement,
XXXXXXX
English translation:
Hello XXXX,
thank you for your reply. I don't expect anything from you.
I will not leave feedback on BL. I just wanted to let you know that I was a little
disappointed. I had not seen the grains of sand ...
Best regards,
XXXXXXX
|
Thanks for providing your comments.
I don't know if there were sands or just dirts. I do not remember and probably
could not easily know which one it was without pealing off stickers.
As a buyer, if I check the photo uploaded, I could have seen some stickers are
dirty otherwise why there are black marks on the sheet?!
So if the buyer checked the photo, I am surprised he expected the stickers to
be in mint condition.
And if he did not check the photos, then I should not be blamed.
I have two sticker sheets of 7745 for sale:
Do I have to add extra comments such as
"Few stickers are lightly folded/bent/damaged"
"Few stickers are dirty"
"Few stickers were previously used"
?
I think all of this is visible in the photo.
The buyer did not give any answer to my question "how could I have done better"?
That leaves me to think he is trying to blame me rather than himself for not
carefully checking the photo.
|
I think it is a good idea to put such comments to jake it clearer that they are
dirty.
|
Well yes but what about processing time?
I already have about $50-100k of parts not listed for sale because I don't
have time to do it.
Among them, I have many stickered parts and some of them are not perfect but
very rare. Some parts are rare and broken but functional and useful.
We can only keep things practical.
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | zorbanj | | Posted: | Dec 28, 2021 00:16 | | Subject: | Re: What did I do wrong? | | Viewed: | 39 times | | Topic: | Problem Order | |
|
| You can use generic descriptions if you have a photo:
- One/some/many stickers are missing
- Adhesive for numerous stickers is dirty
- Some stickers have no adhesive
Also:
See photo of actual item (had this in your description)
Please message me for additional/higher resolution photos.
In Problem Order, SezaR writes:
| |
Well yes but what about processing time?
I already have about $50-100k of parts not listed for sale because I don't
have time to do it.
Among them, I have many stickered parts and some of them are not perfect but
very rare. Some parts are rare and broken but functional and useful.
We can only keep things practical.
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | yorbrick | | Posted: | Dec 28, 2021 07:26 | | Subject: | Re: What did I do wrong? | | Viewed: | 45 times | | Topic: | Problem Order | |
|
| | | Well yes but what about processing time?
I already have about $50-100k of parts not listed for sale because I don't
have time to do it.
Among them, I have many stickered parts and some of them are not perfect but
very rare. Some parts are rare and broken but functional and useful.
We can only keep things practical.
|
If you have time to take and upload a photo of a rare part, then surely you have
time to add a couple of words. Or if not, accept that you will get complaints.
Especially if a part is rare, and there is only one listed, then the buyer might
not know you have used a custom image.
Most lots on BL used stock photos with a description if there is damage. If you
deviate from that, buyers need to be told.
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | popsicle | | Posted: | Dec 28, 2021 09:59 | | Subject: | Re: What did I do wrong? | | Viewed: | 82 times | | Topic: | Problem Order | |
|
| In Problem Order, yorbrick writes:
| | | | Well yes but what about processing time?
I already have about $50-100k of parts not listed for sale because I don't
have time to do it.
Among them, I have many stickered parts and some of them are not perfect but
very rare. Some parts are rare and broken but functional and useful.
We can only keep things practical.
|
If you have time to take and upload a photo of a rare part, then surely you have
time to add a couple of words. Or if not, accept that you will get complaints.
Especially if a part is rare, and there is only one listed, then the buyer might
not know you have used a custom image.
Most lots on BL used stock photos with a description if there is damage. If you
deviate from that, buyers need to be told.
|
Good points.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | calebfishn | | Posted: | Dec 28, 2021 11:52 | | Subject: | Re: What did I do wrong? | | Viewed: | 59 times | | Topic: | Problem Order | |
|
| A photograph by itself is not sufficient as a description of condition when listing
an item.
The items for sale listing policy states: "If the parts show excessive wear,
discoloration, excessive scratches, other marks, etc. this should be noted in
the *Comments* field. Sticker sheets missing stickers must be listed as Used."
I see a number of listings that instead of describing condition issues, point
the buyer to a photo, or even to their store's terms page. I don't find
these to be particularly helpful. I've looked at photos and wondered, what
exactly the seller wanted me to notice.
A photo should be ancillary to a description in the comments field.
|
|
| | | | | |
| | | | | Author: | cosmicray | | Posted: | Dec 27, 2021 16:48 | | Subject: | Re: What did I do wrong? | | Viewed: | 68 times | | Topic: | Problem Order | |
|
| In Problem Order, SezaR writes:
| | What did I do wrong for this order? or how would I do better?
|
Part of the problem/issue, is that BL trades worldwide. There is no way you could
have provided mention of the sand is every possible language. If the picture
doesn't tell the story, then you could mention it in one or two languages,
and leave it up to the buyer to do a translation.
Part of this is that there is not standard way on BL of marking items with a
condition, other than New/Used. There needs to be a condition that goes beyond
New vs Used.
At least one other platform does provide a condition qualifier.
Nita Rae
|
|
|
|
|
Canada, British Columbia
USA, Washington
Turkey
Denmark
France, Nouvelle-Aquitaine
United Kingdom, England
