|
 |
| | | Author: | BSLBrickery  | | Posted: | Dec 15, 2021 14:35 | | Subject: | Issue with order | | Viewed: | 156 times | | Topic: | Help | |
|
| I was missing parts from an order. Emailed seller about it twice over span of
4 days without response. i emailed twice before about another part i was looking
for and he responded promptly both times. I figured continuing to email him about
the missing parts would be fruitless, i filed a mising parts claim. He then emailed
me saying parts would be mailed if and when i took back the NSS. I didnt respond,
he emailed again saying he was holding off on mailing them until the NSS was
pulled, is this how things are done? i dont want to mess anyone up, just want
my part. Hes not a very pleasant seller to deal with, charged a 30% stocking
charge and took 5 days to ship as well, but just want my parts i paid alot of
money for.
|
|
| | | | | |
| | | | | Author: | par016 | | Posted: | Dec 15, 2021 14:45 | | Subject: | Re: Issue with order | | Viewed: | 51 times | | Topic: | Help | |
|
| In Help, BSLBrickery writes:
| | I was missing parts from an order. Emailed seller about it twice over span of
4 days without response. i emailed twice before about another part i was looking
for and he responded promptly both times. I figured continuing to email him about
the missing parts would be fruitless, i filed a mising parts claim. He then emailed
me saying parts would be mailed if and when i took back the NSS. I didnt respond,
he emailed again saying he was holding off on mailing them until the NSS was
pulled, is this how things are done? i dont want to mess anyone up, just want
my part. Hes not a very pleasant seller to deal with, charged a 30% stocking
charge and took 5 days to ship as well, but just want my parts i paid alot of
money for.
|
I'd just respond and let him know that you'll remove the NSS when you
receive the missing parts. NSS stands for Non-Shipping Seller, which perfectly
describes his actions right now. You'll remove it when he isn't one
anymore.
-PEte
|
|
|
| | | | | | | | | |
| | | | | | | Author: | SylvainLS | | Posted: | Dec 15, 2021 14:48 | | Subject: | Re: Issue with order | | Viewed: | 57 times | | Topic: | Help | |
|
| In Help, par016 writes:
| | In Help, BSLBrickery writes:
| | I was missing parts from an order. Emailed seller about it twice over span of
4 days without response. i emailed twice before about another part i was looking
for and he responded promptly both times. I figured continuing to email him about
the missing parts would be fruitless, i filed a mising parts claim. He then emailed
me saying parts would be mailed if and when i took back the NSS. I didnt respond,
he emailed again saying he was holding off on mailing them until the NSS was
pulled, is this how things are done? i dont want to mess anyone up, just want
my part. Hes not a very pleasant seller to deal with, charged a 30% stocking
charge and took 5 days to ship as well, but just want my parts i paid alot of
money for.
|
I'd just respond and let him know that you'll remove the NSS when you
receive the missing parts. NSS stands for Non-Shipping Seller, which perfectly
describes his actions right now. You'll remove it when he isn't one
anymore.
-PEte
|
Also, if you ever remove the NSS, you won’t be able to open a new one for the
same order.
So, don’t close it before you’re satisfied.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | BSLBrickery | | Posted: | Dec 16, 2021 12:04 | | Subject: | Re: Issue with order | | Viewed: | 51 times | | Topic: | Help | |
|
| In Help, SylvainLS writes:
| | In Help, par016 writes:
| | In Help, BSLBrickery writes:
| | I was missing parts from an order. Emailed seller about it twice over span of
4 days without response. i emailed twice before about another part i was looking
for and he responded promptly both times. I figured continuing to email him about
the missing parts would be fruitless, i filed a mising parts claim. He then emailed
me saying parts would be mailed if and when i took back the NSS. I didnt respond,
he emailed again saying he was holding off on mailing them until the NSS was
pulled, is this how things are done? i dont want to mess anyone up, just want
my part. Hes not a very pleasant seller to deal with, charged a 30% stocking
charge and took 5 days to ship as well, but just want my parts i paid alot of
money for.
|
I'd just respond and let him know that you'll remove the NSS when you
receive the missing parts. NSS stands for Non-Shipping Seller, which perfectly
describes his actions right now. You'll remove it when he isn't one
anymore.
-PEte
|
|
This was his reply: "I need it to be canceled now, an NSS is not supposed to
be issued for missing parts.thank you."
| |
Also, if you ever remove the NSS, you won’t be able to open a new one for the
same order.
So, don’t close it before you’re satisfied.
|
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | par016 | | Posted: | Dec 16, 2021 12:30 | | Subject: | Re: Issue with order | | Viewed: | 52 times | | Topic: | Help | |
|
| In Help, BSLBrickery writes:
| | In Help, SylvainLS writes:
| | In Help, par016 writes:
| | In Help, BSLBrickery writes:
| | I was missing parts from an order. Emailed seller about it twice over span of
4 days without response. i emailed twice before about another part i was looking
for and he responded promptly both times. I figured continuing to email him about
the missing parts would be fruitless, i filed a mising parts claim. He then emailed
me saying parts would be mailed if and when i took back the NSS. I didnt respond,
he emailed again saying he was holding off on mailing them until the NSS was
pulled, is this how things are done? i dont want to mess anyone up, just want
my part. Hes not a very pleasant seller to deal with, charged a 30% stocking
charge and took 5 days to ship as well, but just want my parts i paid alot of
money for.
|
I'd just respond and let him know that you'll remove the NSS when you
receive the missing parts. NSS stands for Non-Shipping Seller, which perfectly
describes his actions right now. You'll remove it when he isn't one
anymore.
-PEte
|
|
This was his reply: "I need it to be canceled now, an NSS is not supposed to
be issued for missing parts.thank you."
| |
Also, if you ever remove the NSS, you won’t be able to open a new one for the
same order.
So, don’t close it before you’re satisfied.
|
|
That's exactly what an NSS is for. He didn't ship your whole order,
therefore he is a non-shipping seller. If Amazon only sent half your order,
you wouldn't consider that transaction complete. Stand your ground and complete
the NSS. He cannot cancel the order once you have begun the NSS.
I'm sorry this has happened to you on one of your first experiences on this
site. There are many professional stores around, unfortunately this doesn't
appear to be one of them.
-Pete
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | BSLBrickery | | Posted: | Dec 16, 2021 14:10 | | Subject: | Re: Issue with order | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, par016 writes:
| | In Help, BSLBrickery writes:
| | In Help, SylvainLS writes:
| | In Help, par016 writes:
| | In Help, BSLBrickery writes:
| | I was missing parts from an order. Emailed seller about it twice over span of
4 days without response. i emailed twice before about another part i was looking
for and he responded promptly both times. I figured continuing to email him about
the missing parts would be fruitless, i filed a mising parts claim. He then emailed
me saying parts would be mailed if and when i took back the NSS. I didnt respond,
he emailed again saying he was holding off on mailing them until the NSS was
pulled, is this how things are done? i dont want to mess anyone up, just want
my part. Hes not a very pleasant seller to deal with, charged a 30% stocking
charge and took 5 days to ship as well, but just want my parts i paid alot of
money for.
|
I'd just respond and let him know that you'll remove the NSS when you
receive the missing parts. NSS stands for Non-Shipping Seller, which perfectly
describes his actions right now. You'll remove it when he isn't one
anymore.
-PEte
|
|
This was his reply: "I need it to be canceled now, an NSS is not supposed to
be issued for missing parts.thank you."
| |
Also, if you ever remove the NSS, you won’t be able to open a new one for the
same order.
So, don’t close it before you’re satisfied.
|
|
That's exactly what an NSS is for. He didn't ship your whole order,
therefore he is a non-shipping seller. If Amazon only sent half your order,
you wouldn't consider that transaction complete. Stand your ground and complete
the NSS. He cannot cancel the order once you have begun the NSS.
I'm sorry this has happened to you on one of your first experiences on this
site. There are many professional stores around, unfortunately this doesn't
appear to be one of them.
-Pete
|
I placed 4 orders and hes the exception, the others are great. Theres one in
every bunch i guess. just holding up my MOC and im frustrated, oh well, it could
be worse
|
|
|
| | | | | |
| | | | | Author: | peregrinator | | Posted: | Dec 15, 2021 15:00 | | Subject: | Re: Issue with order | | Viewed: | 60 times | | Topic: | Help | |
|
| In Help, BSLBrickery writes:
| | I didnt respond,
he emailed again saying he was holding off on mailing them until the NSS was
pulled, is this how things are done? i dont want to mess anyone up, just want
my part. Hes not a very pleasant seller to deal with, charged a 30% stocking
charge and took 5 days to ship as well, but just want my parts i paid alot of
money for.
|
This is very much not how things are done, you close the NSS when you get the
parts or a refund.
What is the 30% stocking charge about?
|
|
| | | | | | | | | |
| | | | | | | Author: | BSLBrickery | | Posted: | Dec 16, 2021 12:07 | | Subject: | Re: Issue with order | | Viewed: | 41 times | | Topic: | Help | |
|
| In Help, peregrinator writes:
| | In Help, BSLBrickery writes:
| | I didnt respond,
he emailed again saying he was holding off on mailing them until the NSS was
pulled, is this how things are done? i dont want to mess anyone up, just want
my part. Hes not a very pleasant seller to deal with, charged a 30% stocking
charge and took 5 days to ship as well, but just want my parts i paid alot of
money for.
|
This is very much not how things are done, you close the NSS when you get the
parts or a refund.
What is the 30% stocking charge about?
|
He replied saying NSS isnt for missing parts. This is what he wrote when I asked
him about the stocking charge:"They are lot fees. They are explained in my terms.
I know there a pain, but I
need to have them so packing orders is worth my time. Thank you for the order!
Will be shipped this week."
I was under the assumption the purchase price ($32) was worth his time but apparently
he needed $13 extra to make it worth while.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | peregrinator | | Posted: | Dec 16, 2021 14:27 | | Subject: | Re: Issue with order | | Viewed: | 32 times | | Topic: | Help | |
|
| In Help, BSLBrickery writes:
| | He replied saying NSS isnt for missing parts. This is what he wrote when I asked
him about the stocking charge:"They are lot fees. They are explained in my terms.
I know there a pain, but I
need to have them so packing orders is worth my time. Thank you for the order!
Will be shipped this week."
I was under the assumption the purchase price ($32) was worth his time but apparently
he needed $13 extra to make it worth while.
|
1 - An NSS is definitely for missing parts, if he doesn't like it then he
can send you the parts (or a refund).
2 - Did he try to assess the additional fee after the order was already
paid for?
|
|
| | | | | |
| | | | | Author: | SezaR | | Posted: | Dec 16, 2021 12:59 | | Subject: | Re: Issue with order | | Viewed: | 50 times | | Topic: | Help | |
|
| In Help, BSLBrickery writes:
| | I was missing parts from an order. Emailed seller about it twice over span of
4 days without response. i emailed twice before about another part i was looking
for and he responded promptly both times. I figured continuing to email him about
the missing parts would be fruitless, i filed a mising parts claim. He then emailed
me saying parts would be mailed if and when i took back the NSS. I didnt respond,
he emailed again saying he was holding off on mailing them until the NSS was
pulled, is this how things are done? i dont want to mess anyone up, just want
|
| | my part. Hes not a very pleasant seller to deal with, charged a 30% stocking
|
lot fees are allowed. As he supposedly stated lot fees in his terms, you basically
agreed to his terms and it is unfair to consider him unfair based on charges
he wrote he would apply to orders.
| | charge and took 5 days to ship as well,
|
Did he state how long in general it would take him to ship? Most of my orders
from Bricklink sellers are shipped within 3-7 days. Again, if he wrote in his
terms his "shipping frequencies", it is unfair to consider him unpleasant based
on how fast he promised to be.
| | but just want my parts i paid a lot of money for.
|
I think 5 days is too quick to pull the NSS trigger. I would have waited longer
specially as you have 6 months to file an NSS.
Many sellers don't know that NSS can be filed to an incomplete order as well.
You can reply:
Other sellers on forum replied that NSS can be filed for an order with missing
parts. If you send the part to me, I won't complete NSS and wait until I
receive it. Once I receive the part, I remove NSS, but not before because if
I remove the NSS, I cannot open a new one anymore.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | BSLBrickery | | Posted: | Dec 16, 2021 14:08 | | Subject: | Re: Issue with order | | Viewed: | 49 times | | Topic: | Help | |
|
| In Help, SezaR writes:
| | In Help, BSLBrickery writes:
| | I was missing parts from an order. Emailed seller about it twice over span of
4 days without response. i emailed twice before about another part i was looking
for and he responded promptly both times. I figured continuing to email him about
the missing parts would be fruitless, i filed a mising parts claim. He then emailed
me saying parts would be mailed if and when i took back the NSS. I didnt respond,
he emailed again saying he was holding off on mailing them until the NSS was
pulled, is this how things are done? i dont want to mess anyone up, just want
|
| | my part. Hes not a very pleasant seller to deal with, charged a 30% stocking
|
lot fees are allowed. As he supposedly stated lot fees in his terms, you basically
agreed to his terms and it is unfair to consider him unfair based on charges
he wrote he would apply to orders.
| | charge and took 5 days to ship as well,
|
Did he state how long in general it would take him to ship? Most of my orders
from Bricklink sellers are shipped within 3-7 days. Again, if he wrote in his
terms his "shipping frequencies", it is unfair to consider him unpleasant based
on how fast he promised to be.
| | but just want my parts i paid a lot of money for.
|
I think 5 days is too quick to pull the NSS trigger. I would have waited longer
specially as you have 6 months to file an NSS.
Many sellers don't know that NSS can be filed to an incomplete order as well.
You can reply:
Other sellers on forum replied that NSS can be filed for an order with missing
parts. If you send the part to me, I won't complete NSS and wait until I
receive it. Once I receive the part, I remove NSS, but not before because if
I remove the NSS, I cannot open a new one anymore.
|
Agreed, it is on me. I view a 30% charge as predatory however. When i asked when
it would ship, he replied "whenever". So, along wioth that and the other 3 sellers
shipping next day, makes me a little perturbed. I think you missed the part where
he shipped the order but it was incomplete. Just an all around maddening buying
experience.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | SezaR | | Posted: | Dec 16, 2021 15:35 | | Subject: | Re: Issue with order | | Viewed: | 53 times | | Topic: | Help | |
|
| In Help, BSLBrickery writes:
| | In Help, SezaR writes:
| | In Help, BSLBrickery writes:
| | I was missing parts from an order. Emailed seller about it twice over span of
4 days without response. i emailed twice before about another part i was looking
for and he responded promptly both times. I figured continuing to email him about
the missing parts would be fruitless, i filed a mising parts claim. He then emailed
me saying parts would be mailed if and when i took back the NSS. I didnt respond,
he emailed again saying he was holding off on mailing them until the NSS was
pulled, is this how things are done? i dont want to mess anyone up, just want
|
| | my part. Hes not a very pleasant seller to deal with, charged a 30% stocking
|
lot fees are allowed. As he supposedly stated lot fees in his terms, you basically
agreed to his terms and it is unfair to consider him unfair based on charges
he wrote he would apply to orders.
| | charge and took 5 days to ship as well,
|
Did he state how long in general it would take him to ship? Most of my orders
from Bricklink sellers are shipped within 3-7 days. Again, if he wrote in his
terms his "shipping frequencies", it is unfair to consider him unpleasant based
on how fast he promised to be.
| | but just want my parts i paid a lot of money for.
|
I think 5 days is too quick to pull the NSS trigger. I would have waited longer
specially as you have 6 months to file an NSS.
Many sellers don't know that NSS can be filed to an incomplete order as well.
You can reply:
Other sellers on forum replied that NSS can be filed for an order with missing
parts. If you send the part to me, I won't complete NSS and wait until I
receive it. Once I receive the part, I remove NSS, but not before because if
I remove the NSS, I cannot open a new one anymore.
|
Agreed, it is on me. I view a 30% charge as predatory however. When i asked when
it would ship, he replied "whenever". So, along with that and the other 3 sellers
shipping next day, makes me a little perturbed.
|
How other seller's practice has anything to do with this seller. I and many
other sellers ship between 1-10 days depending on how busy we are, how big orders
are, how many orders we received at that moment,...
As far as the shipping frequencies is explained, if you insist on "1 day shipping",
you make yourself an annoying buyer because you saw the terms (so shipping frequencies)
and you agreed on them.
If the shipping frequencies of seller is like 1-3 days, or if there is none,
then ok but 5 days is not too bad.
Please distinguish Amazon with thousands of employees from a hobby seller who
gets 5-15 orders per week and spend less than 10 hours for his shop.
| | I think you missed the part where
he shipped the order but it was incomplete. Just an all around maddening buying
experience.
|
Mistakes happen.
I have checked some orders twice but made mistakes and this was disappointing.
What matters is how the seller correct it. In my previous email, I suggested
to contact seller and explain that NSS is correctly filed an incomplete order.
Hopefully he ships them or if he is short, send you a refund (including his fees,
partial or full refund for shipping costs)
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Brick.Door | | Posted: | Dec 16, 2021 19:09 | | Subject: | Re: Issue with order | | Viewed: | 46 times | | Topic: | Help | |
|
| | | Agreed, it is on me. I view a 30% charge as predatory however. When i asked when
it would ship, he replied "whenever". So, along wioth that and the other 3 sellers
shipping next day, makes me a little perturbed. I think you missed the part where
he shipped the order but it was incomplete. Just an all around maddening buying
experience.
|
What the heck is a 30% stocking fee? Does the seller just add 30% surcharge on
every order?
|
|
|
|
|
USA, Massachusetts
France, Nouvelle-Aquitaine
Canada, British Columbia