| Discussion Forum: Thread 313998 |
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| | | Author: | evvdu95  | | Posted: | Dec 7, 2021 13:59 | | Subject: | Buyer states new parts are not mint | | Viewed: | 180 times | | Topic: | Help | |
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| Hello,
I've a buyer which is complaining about new parts that are not mint. This
is completely normal considering new parts may have moved around in original
Lego bags, and that what makes a part new is the fact these have not been built
with, and these are out of a sealed source like a Lego bag, or a Pick a Brick
wall.
The 3x4 tiles seems to have had mostly production marks, and edges from handling.
These 6 were from I parted out on 25th October 2020. In the meantime,
these parts were stored in a bag with nothing more than a couple of grey parts
of the same model.
The 2x2 tiles shows normal fine scratches from production and transport, considering
I ordered them directly from Lego without using these in the layout I planned
at my latest Lego show. These were bagged by hundreds whane I recieved these,
and I made bads of 50 to better pack my orders.
So how should I explain a picky buyer that a new part may not be mint?
Thank you in advance for your help!
-Evans
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| | | | | Author: | Poncke | | Posted: | Dec 7, 2021 14:34 | | Subject: | Re: Buyer states new parts are not mint | | Viewed: | 61 times | | Topic: | Help | |
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| In Help, evvdu95 writes:
| | Hello,
I've a buyer which is complaining about new parts that are not mint. This
is completely normal considering new parts may have moved around in original
Lego bags, and that what makes a part new is the fact these have not been built
with, and these are out of a sealed source like a Lego bag, or a Pick a Brick
wall.
The 3x4 tiles seems to have had mostly production marks, and edges from handling.
These 6 were from I parted out on 25th October 2020. In the meantime,
these parts were stored in a bag with nothing more than a couple of grey parts
of the same model.
The 2x2 tiles shows normal fine scratches from production and transport, considering
I ordered them directly from Lego without using these in the layout I planned
at my latest Lego show. These were bagged by hundreds whane I recieved these,
and I made bads of 50 to better pack my orders.
So how should I explain a picky buyer that a new part may not be mint?
Thank you in advance for your help!
-Evans
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The damage does look like something more happened than just production marks.
However, if it wasn't listed as mint, the buyer has no leg to stand on.
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| | | | | Author: | i_r_on | | Posted: | Dec 7, 2021 17:11 | | Subject: | Re: Buyer states new parts are not mint | | Viewed: | 51 times | | Topic: | Help | |
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| Actually none of us even Lego workers themselves don't have access to mint
parts unless they collect them when they are molded.
You can send him/her a lego production video where it's clear that a part
before getting into a set gets moved in numerous times in numerous different
ways where they can get into that form.
https://www.youtube.com/watch?v=C3oiy9eekzk
And we know that some parts may face this more than once, for ex.: previous Bricklink
designer program where parts moved to Bricklink and unused once moved back to
Lego.
https://www.youtube.com/watch?v=kyKig3xzrdU
Even possibly due to such logistics circumstances some production runs may have
more deteriorated content.
A buyer wouldn't complain about the same part he got out of a retail set
possibly. It is the effect of suspicion, a suspicion that keeps you responsible
for the deterioration of that part.
By the way it's actually a good thing that he/she complains about that part,
you have the chance to make him/her believe (or compensate ) and make it a returning
customer. There possibly are other customers that just turn away getting such
parts.
And it's under your control actually since you already state in your terms
"There may be some scratches from production and transport, but these should
be minor.", it's all about agreement between you and your buyer about if
that part's condition loss is minor or not.
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| | | | | Author: | pitz8008 | | Posted: | Dec 7, 2021 17:32 | | Subject: | Re: Buyer states new parts are not mint | | Viewed: | 64 times | | Topic: | Help | |
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| In Help, evvdu95 writes:
| | Hello,
I've a buyer which is complaining about new parts that are not mint. This
is completely normal considering new parts may have moved around in original
Lego bags, and that what makes a part new is the fact these have not been built
with, and these are out of a sealed source like a Lego bag, or a Pick a Brick
wall.
The 3x4 tiles seems to have had mostly production marks, and edges from handling.
These 6 were from I parted out on 25th October 2020. In the meantime,
these parts were stored in a bag with nothing more than a couple of grey parts
of the same model.
The 2x2 tiles shows normal fine scratches from production and transport, considering
I ordered them directly from Lego without using these in the layout I planned
at my latest Lego show. These were bagged by hundreds whane I recieved these,
and I made bads of 50 to better pack my orders.
So how should I explain a picky buyer that a new part may not be mint?
Thank you in advance for your help!
-Evans
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I wouldn't even sell those as used. They would go right in the garbage.
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| | | | | Author: | peregrinator | | Posted: | Dec 7, 2021 18:08 | | Subject: | Re: Buyer states new parts are not mint | | Viewed: | 56 times | | Topic: | Help | |
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| Some of these pieces look pretty heavily used (whether they were or not). Especially
those with nicks on the side. That doesn't really happen in a sealed bag
or from ordinary handling, at least not in my experience, and if it did, I would
not list them as new.
In Help, evvdu95 writes:
| | Hello,
I've a buyer which is complaining about new parts that are not mint. This
is completely normal considering new parts may have moved around in original
Lego bags, and that what makes a part new is the fact these have not been built
with, and these are out of a sealed source like a Lego bag, or a Pick a Brick
wall.
The 3x4 tiles seems to have had mostly production marks, and edges from handling.
These 6 were from I parted out on 25th October 2020. In the meantime,
these parts were stored in a bag with nothing more than a couple of grey parts
of the same model.
The 2x2 tiles shows normal fine scratches from production and transport, considering
I ordered them directly from Lego without using these in the layout I planned
at my latest Lego show. These were bagged by hundreds whane I recieved these,
and I made bads of 50 to better pack my orders.
So how should I explain a picky buyer that a new part may not be mint?
Thank you in advance for your help!
-Evans
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| | | | | | | Author: | tEoS | | Posted: | Dec 7, 2021 19:29 | | Subject: | Re: Buyer states new parts are not mint | | Viewed: | 60 times | | Topic: | Help | |
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| That is quite normal for smooth surfaces and it is especially noticeable with
black parts. I get these kinds of parts rather regularly in Lego sets.
In Help, peregrinator writes:
| | Some of these pieces look pretty heavily used (whether they were or not). Especially
those with nicks on the side. That doesn't really happen in a sealed bag
or from ordinary handling, at least not in my experience, and if it did, I would
not list them as new.
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