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| | | Author: | George_Lucy  | | Posted: | Nov 22, 2021 10:04 | | Subject: | Orders not going through???? | | Viewed: | 354 times | | Topic: | Announce | |
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| Trying to buy but keep getting technical error warning not sure what is going
on.
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| | | | | Author: | bricks2you | | Posted: | Nov 22, 2021 10:35 | | Subject: | Re: Orders not going through???? | | Viewed: | 69 times | | Topic: | Announce | |
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| I received 9 orders yesterday and this morning, no issues. Two other established
buyers said their order did not go through because my store didn't offer
any shipping methods.????? A few weeks ago I had a buyer attempting to place
their 78th order in my store, they were told store doesn't offer any shipping
methods.?????
In Announce, George_Lucy writes:
| | Trying to buy but keep getting technical error warning not sure what is going
on.
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| | | | | Author: | popsicle | | Posted: | Nov 22, 2021 10:36 | | Subject: | Re: Orders not going through???? | | Viewed: | 78 times | | Topic: | Announce | |
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| In Announce, George_Lucy writes:
| | Trying to buy but keep getting technical error warning not sure what is going on.
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Got the same yesterday with a few attempts to spread funds around.
Which in retrospect is unfortunate for the selling-members I was to bolster,
though just as well for me.
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| | | | | Author: | bobnikolov | | Posted: | Nov 22, 2021 11:15 | | Subject: | Re: Orders not going through???? | | Viewed: | 53 times | | Topic: | Announce | |
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| Having troubles with checkout right now. Tried several times and finally made
it
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| | | | | Author: | BricksDirect | | Posted: | Nov 22, 2021 13:32 | | Subject: | Re: Orders not going through???? | | Viewed: | 57 times | | Topic: | Announce | |
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| In Announce, George_Lucy writes:
| | Trying to buy but keep getting technical error warning not sure what is going
on.
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Same problem here.
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| | | | | Author: | Ziegelmeister | | Posted: | Nov 22, 2021 13:34 | | Subject: | Re: Orders not going through???? | | Viewed: | 44 times | | Topic: | Announce | |
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| In Announce, George_Lucy writes:
| | Trying to buy but keep getting technical error warning not sure what is going
on.
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Wonder if I messed something up myself. Ever since I switched over to free shipping
over $100 my orders came to a dead halt except for a few orders under $100.
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| | | | | | | Author: | macebobo | | Posted: | Nov 22, 2021 13:49 | | Subject: | Re: Orders not going through???? | | Viewed: | 66 times | | Topic: | Announce | |
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| In Announce, Yellow.Brick writes:
| | In Announce, George_Lucy writes:
| | Trying to buy but keep getting technical error warning not sure what is going
on.
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Wonder if I messed something up myself. Ever since I switched over to free shipping
over $100 my orders came to a dead halt except for a few orders under $100.
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Check that everything in your store is available for instant checkout, you will
find that option on the inventory page. (Instant checkout unavailable)
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| | | | | | | | | Author: | Ziegelmeister | | Posted: | Nov 22, 2021 14:26 | | Subject: | Re: Orders not going through???? | | Viewed: | 43 times | | Topic: | Announce | |
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| | | Check that everything in your store is available for instant checkout, you will
find that option on the inventory page. (Instant checkout unavailable)
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Oddly enough... Yes, five items are showing as unavailable, but two of them
had already been purchased successfully though IC. ???
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| | | | | | | | | Author: | yoavheskia | | Posted: | Nov 22, 2021 15:54 | | Subject: | Re: Orders not going through???? | | Viewed: | 35 times | | Topic: | Announce | |
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| | | Check that everything in your store is available for instant checkout, you will
find that option on the inventory page. (Instant checkout unavailable)
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I'm having the same problem with a buyer.
How can I check it? I go to the inventory page and didn't find the option.
Where exactly you can find it?
Thanks,
Yoav
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| | | | | | | | | | | Author: | macebobo | | Posted: | Nov 22, 2021 16:01 | | Subject: | Re: Orders not going through???? | | Viewed: | 32 times | | Topic: | Announce | |
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| In Announce, yoavheskia writes:
| | | | Check that everything in your store is available for instant checkout, you will
find that option on the inventory page. (Instant checkout unavailable)
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I'm having the same problem with a buyer.
How can I check it? I go to the inventory page and didn't find the option.
Where exactly you can find it?
Thanks,
Yoav
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On the right hand side about mid way down the column. You may have to click
the "Show more options" link.
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| | | | | | | | | | | | | Author: | yoavheskia | | Posted: | Nov 22, 2021 16:11 | | Subject: | Re: Orders not going through???? | | Viewed: | 28 times | | Topic: | Announce | |
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| | | On the right hand side about mid way down the column. You may have to click
the "Show more options" link.
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I found it, thanks. But it not seems to be the problem because all my items are
available for instant checkout.
I wonder if it's a BL problem or something with my store settings.
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| | | | | | | | | | | | | | | Author: | Tracyd | | Posted: | Nov 22, 2021 16:14 | | Subject: | Re: Orders not going through???? | | Viewed: | 31 times | | Topic: | Announce | |
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| In Announce, yoavheskia writes:
| | | | On the right hand side about mid way down the column. You may have to click
the "Show more options" link.
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I found it, thanks. But it not seems to be the problem because all my items are
available for instant checkout.
I wonder if it's a BL problem or something with my store settings.
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BL is aware of the issue and is working on it.
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| | | | | | | | | | | | | | | | | Author: | yoavheskia | | Posted: | Nov 22, 2021 16:22 | | Subject: | Re: Orders not going through???? | | Viewed: | 37 times | | Topic: | Announce | |
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| | | BL is aware of the issue and is working on it.
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Great, thanks.
Yoav
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| | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Nov 22, 2021 16:46 | | Subject: | Re: Orders not going through???? | | Viewed: | 44 times | | Topic: | Announce | |
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| In Announce, yoavheskia writes:
| | I found it, thanks. But it not seems to be the problem because all my items are
available for instant checkout.
I wonder if it's a BL problem or something with my store settings.
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That's definitely not your store settings.
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| | | | | | | Author: | cosmicray | | Posted: | Nov 22, 2021 14:17 | | Subject: | Re: Orders not going through???? | | Viewed: | 51 times | | Topic: | Announce | |
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| In Announce, Admin_Russell writes:
| | In Announce, George_Lucy writes:
| | Trying to buy but keep getting technical error warning not sure what is going
on.
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We acknowledge there is a problem with some buyers trying to place orders. It
is not happening to everyone, but have made this top priority to get fixed ASAP.
We will keep you posted.
Until then, please ask your buyers to keep trying to place the order as this
does work in many cases.
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Thanks for the update.
Nita Rae
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| | | | | | | Author: | JWVersluis | | Posted: | Nov 22, 2021 14:56 | | Subject: | Re: Orders not going through???? | | Viewed: | 51 times | | Topic: | Announce | |
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| Hi,
One of my customers tried it again. And after that the items are disappeared
in my store. Yesterday I also had a strange thing in my inventory. Then at once
I had 47 items left which were no longer in my store.
In Announce, Admin_Russell writes:
| | In Announce, George_Lucy writes:
| | Trying to buy but keep getting technical error warning not sure what is going
on.
|
We acknowledge there is a problem with some buyers trying to place orders. It
is not happening to everyone, but have made this top priority to get fixed ASAP.
We will keep you posted.
Until then, please ask your buyers to keep trying to place the order as this
does work in many cases.
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| | | | | | | | | Author: | Adjour | | Posted: | Nov 22, 2021 15:12 | | Subject: | Re: Orders not going through???? | | Viewed: | 49 times | | Topic: | Announce | |
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| In Announce, JWVersluis writes:
| | Hi,
One of my customers tried it again. And after that the items are disappeared
in my store. Yesterday I also had a strange thing in my inventory. Then at once
I had 47 items left which were no longer in my store.
In Announce, Admin_Russell writes:
| | In Announce, George_Lucy writes:
| | Trying to buy but keep getting technical error warning not sure what is going
on.
|
We acknowledge there is a problem with some buyers trying to place orders. It
is not happening to everyone, but have made this top priority to get fixed ASAP.
We will keep you posted.
Until then, please ask your buyers to keep trying to place the order as this
does work in many cases.
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I had phantom already sold items get sold as well.
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| | | | | | | | | | | Author: | macebobo | | Posted: | Nov 22, 2021 15:41 | | Subject: | Re: Orders not going through???? | | Viewed: | 41 times | | Topic: | Announce | |
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| In Announce, Adjour writes:
| | In Announce, JWVersluis writes:
| | Hi,
One of my customers tried it again. And after that the items are disappeared
in my store. Yesterday I also had a strange thing in my inventory. Then at once
I had 47 items left which were no longer in my store.
In Announce, Admin_Russell writes:
| | In Announce, George_Lucy writes:
| | Trying to buy but keep getting technical error warning not sure what is going
on.
|
We acknowledge there is a problem with some buyers trying to place orders. It
is not happening to everyone, but have made this top priority to get fixed ASAP.
We will keep you posted.
Until then, please ask your buyers to keep trying to place the order as this
does work in many cases.
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I had phantom already sold items get sold as well.
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Whenever I see these types of issues pop up in the forum, I backup my inventory,
in XML format, after each successful order and then compare that the inventory
is still correct, just as a precaution and as a risk management technique.
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| | | | | | | | | | | | | Author: | Adjour | | Posted: | Nov 22, 2021 15:43 | | Subject: | Re: Orders not going through???? | | Viewed: | 37 times | | Topic: | Announce | |
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| In Announce, macebobo writes:
| | In Announce, Adjour writes:
| | In Announce, JWVersluis writes:
| | Hi,
One of my customers tried it again. And after that the items are disappeared
in my store. Yesterday I also had a strange thing in my inventory. Then at once
I had 47 items left which were no longer in my store.
In Announce, Admin_Russell writes:
| | In Announce, George_Lucy writes:
| | Trying to buy but keep getting technical error warning not sure what is going
on.
|
We acknowledge there is a problem with some buyers trying to place orders. It
is not happening to everyone, but have made this top priority to get fixed ASAP.
We will keep you posted.
Until then, please ask your buyers to keep trying to place the order as this
does work in many cases.
|
|
I had phantom already sold items get sold as well.
|
Whenever I see these types of issues pop up in the forum, I backup my inventory,
in XML format, after each successful order and then compare that the inventory
is still correct, just as a precaution and as a risk management technique.
|
Yes, I agree. I'm going to probably do that sometime tonight. I've noticed
these "errors" happen together. I'll go months without one and then suddenly
3 all at once. I'd be more willing to accept human error as the culprit if
they weren't grouped like that.
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| | | | | | | | | Author: | tons_of_bricks | | Posted: | Nov 22, 2021 15:23 | | Subject: | Re: Orders not going through???? | | Viewed: | 43 times | | Topic: | Announce | |
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| In Announce, JWVersluis writes:
| | Hi,
One of my customers tried it again. And after that the items are disappeared
in my store. Yesterday I also had a strange thing in my inventory. Then at once
I had 47 items left which were no longer in my store.
In Announce, Admin_Russell writes:
| | In Announce, George_Lucy writes:
| | Trying to buy but keep getting technical error warning not sure what is going
on.
|
We acknowledge there is a problem with some buyers trying to place orders. It
is not happening to everyone, but have made this top priority to get fixed ASAP.
We will keep you posted.
Until then, please ask your buyers to keep trying to place the order as this
does work in many cases.
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|
I had that happen once when someone tried to pay with Stripe and their payment
got stuck in a pending state. Once the payment expired and was cancelled, the
items were returned.
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| | | | | | | | | | | Author: | cosmicray | | Posted: | Nov 22, 2021 16:54 | | Subject: | Re: Orders not going through???? | | Viewed: | 48 times | | Topic: | Announce | |
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| In Announce, firestar246 writes:
| | In Announce, JWVersluis writes:
| | Hi,
One of my customers tried it again. And after that the items are disappeared
in my store. Yesterday I also had a strange thing in my inventory. Then at once
I had 47 items left which were no longer in my store.
In Announce, Admin_Russell writes:
| | In Announce, George_Lucy writes:
| | Trying to buy but keep getting technical error warning not sure what is going
on.
|
We acknowledge there is a problem with some buyers trying to place orders. It
is not happening to everyone, but have made this top priority to get fixed ASAP.
We will keep you posted.
Until then, please ask your buyers to keep trying to place the order as this
does work in many cases.
|
|
I had that happen once when someone tried to pay with Stripe and their payment
got stuck in a pending state. Once the payment expired and was cancelled, the
items were returned.
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Which is probably similar to what happens with a PP eCheck, that eventually fails.
The items have to held out of stock, then get returned.
Nita Rae
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| | | | | | | | | | | | | Author: | Adjour | | Posted: | Nov 22, 2021 17:20 | | Subject: | Re: Orders not going through???? | | Viewed: | 50 times | | Topic: | Announce | |
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| In Announce, cosmicray writes:
| | In Announce, firestar246 writes:
| | In Announce, JWVersluis writes:
| | Hi,
One of my customers tried it again. And after that the items are disappeared
in my store. Yesterday I also had a strange thing in my inventory. Then at once
I had 47 items left which were no longer in my store.
In Announce, Admin_Russell writes:
| | In Announce, George_Lucy writes:
| | Trying to buy but keep getting technical error warning not sure what is going
on.
|
We acknowledge there is a problem with some buyers trying to place orders. It
is not happening to everyone, but have made this top priority to get fixed ASAP.
We will keep you posted.
Until then, please ask your buyers to keep trying to place the order as this
does work in many cases.
|
|
I had that happen once when someone tried to pay with Stripe and their payment
got stuck in a pending state. Once the payment expired and was cancelled, the
items were returned.
|
Which is probably similar to what happens with a PP eCheck, that eventually fails.
The items have to held out of stock, then get returned.
Nita Rae
|
On that note... anyone else having trouble paying with paypal otherwise? Ebay
was having trouble with timing out PP payments as well. Took me numerous tries
with a few of my buys today.
My guess is traffic is through the roof right now.
Crystal 
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| | | | | | | Author: | Remko100 | | Posted: | Nov 22, 2021 15:52 | | Subject: | Re: Orders not going through???? | | Viewed: | 41 times | | Topic: | Announce | |
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| Hi Russel,
I tried ordering. When I want to place order there's a long "processing"and
then I get the technical error. The seller says he was asked for a quote by me.
So I figured maybe Quote and order where mixed up somehow. So I asked for a quote
(button) and then got a quote-number AND the message that the next step would
be me having to wait until seller sends an invoice.
Maybe this helps solving the issue. I am still waiting for response from seller
if he did get a normal order when I asked for a quote.
Kind regards,
Remko
Its a Bricky World
In Announce, Admin_Russell writes:
| | In Announce, George_Lucy writes:
| | Trying to buy but keep getting technical error warning not sure what is going
on.
|
We acknowledge there is a problem with some buyers trying to place orders. It
is not happening to everyone, but have made this top priority to get fixed ASAP.
We will keep you posted.
Until then, please ask your buyers to keep trying to place the order as this
does work in many cases.
|
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| | | | | | | Author: | ralphs_bricks | | Posted: | Nov 23, 2021 14:25 | | Subject: | Re: Orders not going through???? | | Viewed: | 44 times | | Topic: | Announce | |
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| In Announce, Admin_Russell writes:
Where will this happen? What's the status of this problem? When should
we expect updates?
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| | | | | | | | | Author: | SylvainLS | | Posted: | Nov 23, 2021 14:30 | | Subject: | Re: Orders not going through???? | | Viewed: | 54 times | | Topic: | Announce | |
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| In Announce, ralphs_bricks writes:
| | In Announce, Admin_Russell writes:
Where will this happen? What's the status of this problem? When should
we expect updates?
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https://www.bricklink.com/message.asp?ID=1315138
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| | | | | | | | | | | Author: | Stellar | | Posted: | Nov 23, 2021 15:13 | | Subject: | Re: Orders not going through???? | | Viewed: | 53 times | | Topic: | Announce | |
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| In Announce, SylvainLS writes:
That was a different bug 
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| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Nov 24, 2021 02:06 | | Subject: | Re: Orders not going through???? | | Viewed: | 55 times | | Topic: | Announce | |
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| In Announce, Stellar writes:
| | In Announce, SylvainLS writes:
That was a different bug
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Indeed. My mistake. Sorry.
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| | | | | | | | | Author: | Tracyd | | Posted: | Nov 23, 2021 15:52 | | Subject: | Re: Orders not going through???? | | Viewed: | 96 times | | Topic: | Announce | |
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| In Announce, ralphs_bricks writes:
| | In Announce, Admin_Russell writes:
Where will this happen? What's the status of this problem? When should
we expect updates?
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When they issue them.
Do you want them holding peoples hands or working on the issue?
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| | | | | Author: | JWVersluis | | Posted: | Nov 22, 2021 14:22 | | Subject: | Re: Orders not going through???? | | Viewed: | 62 times | | Topic: | Announce | |
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| I have a customer who want to bought something. Put it in there cart and got
a error. Now the item is gone in my inventory.
In Announce, George_Lucy writes:
| | Trying to buy but keep getting technical error warning not sure what is going
on.
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| | | | | Author: | Adjour | | Posted: | Nov 22, 2021 15:38 | | Subject: | Re: Orders not going through???? | | Viewed: | 57 times | | Topic: | Announce | |
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| In Announce, George_Lucy writes:
| | Trying to buy but keep getting technical error warning not sure what is going
on.
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Having slow upload here and there right now.
Looks like they are working on it.
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USA, New Jersey
Bulgaria, Sofia City
Netherlands, Noord-Brabant
Israel, Mehoz Tel Aviv
France, Nouvelle-Aquitaine
Spain, Comunidad Valenciana